Job Vacancies at Reach Digital Health

Role Purpose

 

People are the core of our successes and as People Operations Manager, you will play a critical role in attracting new talent to the Reach and Turn.io teams, as well as ensuring we retain and develop our existing teams. Your skills in finding great talent together with your experience in growing and developing a sustainable global team will help us to drive the future growth of the organisation.

 

Scope of Role

As the People Operations Manager you will be hands-on, and able to flex from strategic to tactical work while being a thoughtful leader that provides coaching, support, and development within the People Operations Team. In this role, you will work closely with the Head of People Operations, taking ownership of all people-related matters across the organisation from talent attraction & retention to performance reviews, labour relations, learning and development and employment equity.

How your skills and passion will come to life at Reach

Recruitment and Selection:

• Identify and secure the best candidates for Reach Digital Health and Turn.io through recruitment initiatives
• Assist with strengthening our graduate pipeline
• Work with the team leads to maintain and update a database of freelancers and contractors we can bring in to fill temporary capacity challenges, whilst we search for more permanent candidates
• Ensure new positions are clearly defined and well-promoted externally to attract the right candidates
• Ensure effective screening and reference-checking of potential candidates 

Talent Retention:

• Manage the onboarding process to ensure new team members are fully supported as they settle into their new roles 
• Manage the current probationary process to ensure that concerns are identified and addressed quickly

Learning and Development:

• Evaluate external training opportunities and attempt to secure maximum return on training investment by sharing knowledge across teams as well as managing a training library which gives easy access to knowledge sharing across the team;
• Drive and manage the internship programme, with a focus on attracting the best possible candidates, evaluating their performance during the internships and identifying and securing future candidates for employment. This includes building strong relationships with key institutions as well as searching for candidates who bring diversity through alternative backgrounds to ensure that we’re diversifying our skillset;
• Work closely with team leads to ensure development/career plans are in place for all team members, with training plans clearly defined and budgeted for
• Develop the annual workplace skills plan for Reach, ensuring that this aligns to our B-BBEE targets, and that this is submitted to the Dept of Labour on an annual basis
• Guide and support the team in the effective use of tools such as BambooHR and Lattice and track team feedback to ensure improvements are implemented where necessary

Performance Reviews:

• Manage the performance review process and provide support to the team leads in ensuring that team members receive regular and constructive feedback

Industrial Relations:

• Advise and guide managers with counselling and the appropriate disciplinary action for cases of misconduct, incapacity, poor performance and grievances
• Provide confidential support to all staff, should they need someone outside of their team to talk to
• Work with the Legal and Compliance manager to ensure that employment contracts are in place as well as regularly updating company policies

Employee Engagement:

• Assist with managing employee wellness and social engagement initiatives
• Work with the Head of People Operations to regularly evaluate ways of improving Reach’s talent management process to ensure that team members are supported, fulfilled and inspired to build a long-term career within Reach
• Work with the Communications Manager to promote Reach as a place to work as well as ensuring the team are motivated through effective internal communications and team get togethers

General:

• Participate in the Employment Equity and Training Committee for Reach, ensuring that the broader team is well represented through this committee and that organisational goals of inclusivity and diversity are championed
• Work with the Finance team to effectively manage company benefits and payroll  
• Advise employees on matters such as leave, compensation, benefits, and resolve any issues that may arise
• Travel arrangements, if and when required

Qualifications

• A bachelor's  degree in Human Resources Management or related field

Skills and Experience

• 5+ years of work experience in people operations or related field
• 3 years of experience recruiting for technical/digital roles within an IT sector
• Strong HR functional expertise; knowledgeable on employment law matters, immigration, benefits, and compliance & policy management
• Strong problem solving and critical thinking skills while exercising sound judgment
• Team building and Team Lead experience a plus
• Excellent communication and interpersonal skills 
• Proficient in using Google Workspace tools a plus
• Interest in technology and the future of digital services

Behavioural Competencies

Interpersonal Skills

The People Operations Manager must be a result-driven individual, must have exceptionally good problem-solving skills, be highly adaptable and flexible, have an ability to handle multiple simultaneous tasks and meet tight deadlines, be proactive and self-motivated and have a keen eye for detail.

People Skills

The People Operations Manager must have good stakeholder management skills and the ability to influence cross-functional teams towards a unified direction along with relevant stakeholders. You must also be a likable and relatable individual who is capable of building strong and long-lasting bonds with others. You must inspire trust and confidence in others.

go to method of application »

We’re looking for a Senior UX Designer to join our Strategy and Experience Design team. In this role, you will work with a multidisciplinary team to design and scale interventions to improve health outcomes across the globe. As a Senior Designer at Reach, you’ll be a hands-on design expert, taking concepts forward and working hand-in-hand with partners to implement services. 

In this role, you will reveal what our users need from our services by conducting primary research, exploring the behaviours and motivations of our users, and working with our multidisciplinary team to develop impactful services. You will work collaboratively with colleagues and clients to ensure strategic, technology and business objectives align.

Join a multidisciplinary team of driven, passionate problem solvers who use design thinking to find solutions to complex developing world problems using mobile technology.

Key responsibilities 

Design 

• Own complex, mission-critical strategy, design and content deliverables across a wide array of local and global challenges.
• Conceptualise and iterate on high-quality end-to-end designs for chat, conversational user interfaces and content.
• Create natural dialogue flows, wireframes and templates that convey a conversation architecture to our teams and partners.
• Document standards, frameworks, processes and methodology.
• Clearly articulate your vision, strategy and design to cross-functional teams and executive stakeholders.
• Work with designers and strategists to define user needs. Use research-based insights to develop new products or to improve the user experience of existing services.
• Own the strategic deliverables on a wide array of local and global challenges.
• Use the appropriate measurement tools to learn about the performance and impact of your projects, sharing learnings with clients and colleagues.
• Work on detailed and up to date evaluations of the digital social impact environment and the competitive and resource realities across the developing world. 
• Define a conceptual model for a product and tell a compelling story when presenting that concept to clients, funders and peers. 
• Sustain a concept through all stages of design — including detailed design, development, and launch.

Team Facing

• Guide the team in using the appropriate measurement tools to track the performance and impact of our projects; use research-based insights to design new services or improve the implementation of existing systems using mobile technology.
• Collaborate with clients, internal project members and portfolio/ project managers to develop design concepts.
• Be responsible across complex services.
• Set direction and embed good practice within teams.
• Make important decisions based on research and understand how this research impacts others.
• Build an understanding of the value and dynamics of client or partner organisations, and leverage their expertise to drive innovation.

Qualifications

We’re seeking varied expertise and experience to complement our teams’ skills and are interested in applicants with UX Design, Interaction Design, Service Design, Business Analysis, Human Centred Design or Strategy experience.

You need

• 7+ years of industry work experience in a relevant setting (Not-for-profit/development, consulting, marketing, design etc.) 
• A degree or qualification in Design, Digital Media, Journalism, Linguistics, Marketing, Social Sciences or any other relevant fields. 
• Deep expertise in design thinking/ human-centred design
• You’re a systems thinker; you love solving big, hairy problems and can design for complex systems and user experiences.
• Passion for social impact and global health. You have experience designing and/or implementing solutions in resource-constrained environments.
• An interest in technology and technology platforms.
• Know what it takes to design and deliver inclusive and sustainable projects on a pan-African or global scale.
• Thrive in an unstructured, unsupervised environment and you’re self-motivated to meet deadlines. 

Preferred qualifications

• A relevant Postgraduate qualification in service design, computer science, user experience, interaction design and/or behavioural sciences/economics
• Experience crafting demos that showcase the potential of conversational experiences.
• Previous experience of leading mixed teams of designers and researchers.
• Experience in health and social impact projects.