People Operations Manager - Cape Town at Reach Digital Health

Role Purpose

People are the core of our successes and as People Operations Manager, you will play a critical role in attracting new talent to the Reach and Turn.io teams, as well as ensuring we retain and develop our existing teams. Your skills in finding great talent together with your experience in growing and developing a sustainable global team will help us to drive the future growth of the organisation.

Scope of Role

As the People Operations Manager you will be hands-on, and able to flex from strategic to tactical work while being a thoughtful leader that provides coaching, support, and development within the People Operations Team. In this role, you will work closely with the Head of People Operations, taking ownership of all people-related matters across the organisation from talent attraction & retention to performance reviews, labour relations, learning and development and employment equity.

How your skills and passion will come to life at Reach

Recruitment and Selection:

• Identify and secure the best candidates for Reach Digital Health and Turn.io through recruitment initiatives
• Assist with strengthening our graduate pipeline
• Work with the team leads to maintain and update a database of freelancers and contractors we can bring in to fill temporary capacity challenges, whilst we search for more permanent candidates
• Ensure new positions are clearly defined and well-promoted externally to attract the right candidates
• Ensure effective screening and reference-checking of potential candidates 

Talent Retention:

• Manage the onboarding process to ensure new team members are fully supported as they settle into their new roles 
• Manage the current probationary process to ensure that concerns are identified and addressed quickly

Learning and Development:

• Evaluate external training opportunities and attempt to secure maximum return on training investment by sharing knowledge across teams as well as managing a training library which gives easy access to knowledge sharing across the team;
• Drive and manage the internship programme, with a focus on attracting the best possible candidates, evaluating their performance during the internships and identifying and securing future candidates for employment. This includes building strong relationships with key institutions as well as searching for candidates who bring diversity through alternative backgrounds to ensure that we’re diversifying our skillset;
• Work closely with team leads to ensure development/career plans are in place for all team members, with training plans clearly defined and budgeted for
• Develop the annual workplace skills plan for Reach, ensuring that this aligns to our B-BBEE targets, and that this is submitted to the Dept of Labour on an annual basis
• Guide and support the team in the effective use of tools such as BambooHR and Lattice and track team feedback to ensure improvements are implemented where necessary

Performance Reviews:

• Manage the performance review process and provide support to the team leads in ensuring that team members receive regular and constructive feedback

Industrial Relations:

• Advise and guide managers with counselling and the appropriate disciplinary action for cases of misconduct, incapacity, poor performance and grievances
• Provide confidential support to all staff, should they need someone outside of their team to talk to
• Work with the Legal and Compliance manager to ensure that employment contracts are in place as well as regularly updating company policies

Employee Engagement:

• Assist with managing employee wellness and social engagement initiatives
• Work with the Head of People Operations to regularly evaluate ways of improving Reach’s talent management process to ensure that team members are supported, fulfilled and inspired to build a long-term career within Reach
• Work with the Communications Manager to promote Reach as a place to work as well as ensuring the team are motivated through effective internal communications and team get togethers

General:

• Participate in the Employment Equity and Training Committee for Reach, ensuring that the broader team is well represented through this committee and that organisational goals of inclusivity and diversity are championed
• Work with the Finance team to effectively manage company benefits and payroll  
• Advise employees on matters such as leave, compensation, benefits, and resolve any issues that may arise
• Travel arrangements, if and when required

Qualifications

• A bachelor's  degree in Human Resources Management or related field

Skills and Experience

• 5+ years of work experience in people operations or related field
• 3 years of experience recruiting for technical/digital roles within an IT sector
• Strong HR functional expertise; knowledgeable on employment law matters, immigration, benefits, and compliance & policy management
• Strong problem solving and critical thinking skills while exercising sound judgment
• Team building and Team Lead experience a plus
• Excellent communication and interpersonal skills 
• Proficient in using Google Workspace tools a plus
• Interest in technology and the future of digital services

Behavioural Competencies

Interpersonal Skills

The People Operations Manager must be a result-driven individual, must have exceptionally good problem-solving skills, be highly adaptable and flexible, have an ability to handle multiple simultaneous tasks and meet tight deadlines, be proactive and self-motivated and have a keen eye for detail.

People Skills

The People Operations Manager must have good stakeholder management skills and the ability to influence cross-functional teams towards a unified direction along with relevant stakeholders. You must also be a likable and relatable individual who is capable of building strong and long-lasting bonds with others. You must inspire trust and confidence in others.