Senior UX Designer at Reach Digital Health

We’re looking for a Senior UX Designer to join our Strategy and Experience Design team. In this role, you will work with a multidisciplinary team to design and scale interventions to improve health outcomes across the globe. As a Senior Designer at Reach, you’ll be a hands-on design expert, taking concepts forward and working hand-in-hand with partners to implement services. 

In this role, you will reveal what our users need from our services by conducting primary research, exploring the behaviours and motivations of our users, and working with our multidisciplinary team to develop impactful services. You will work collaboratively with colleagues and clients to ensure strategic, technology and business objectives align.

Join a multidisciplinary team of driven, passionate problem solvers who use design thinking to find solutions to complex developing world problems using mobile technology.

Key responsibilities 

Design 

• Own complex, mission-critical strategy, design and content deliverables across a wide array of local and global challenges.
• Conceptualise and iterate on high-quality end-to-end designs for chat, conversational user interfaces and content.
• Create natural dialogue flows, wireframes and templates that convey a conversation architecture to our teams and partners.
• Document standards, frameworks, processes and methodology.
• Clearly articulate your vision, strategy and design to cross-functional teams and executive stakeholders.
• Work with designers and strategists to define user needs. Use research-based insights to develop new products or to improve the user experience of existing services.
• Own the strategic deliverables on a wide array of local and global challenges.
• Use the appropriate measurement tools to learn about the performance and impact of your projects, sharing learnings with clients and colleagues.
• Work on detailed and up to date evaluations of the digital social impact environment and the competitive and resource realities across the developing world. 
• Define a conceptual model for a product and tell a compelling story when presenting that concept to clients, funders and peers. 
• Sustain a concept through all stages of design — including detailed design, development, and launch.

Team Facing

• Guide the team in using the appropriate measurement tools to track the performance and impact of our projects; use research-based insights to design new services or improve the implementation of existing systems using mobile technology.
• Collaborate with clients, internal project members and portfolio/ project managers to develop design concepts.
• Be responsible across complex services.
• Set direction and embed good practice within teams.
• Make important decisions based on research and understand how this research impacts others.
• Build an understanding of the value and dynamics of client or partner organisations, and leverage their expertise to drive innovation.

Qualifications

We’re seeking varied expertise and experience to complement our teams’ skills and are interested in applicants with UX Design, Interaction Design, Service Design, Business Analysis, Human Centred Design or Strategy experience.

You need

• 7+ years of industry work experience in a relevant setting (Not-for-profit/development, consulting, marketing, design etc.) 
• A degree or qualification in Design, Digital Media, Journalism, Linguistics, Marketing, Social Sciences or any other relevant fields. 
• Deep expertise in design thinking/ human-centred design
• You’re a systems thinker; you love solving big, hairy problems and can design for complex systems and user experiences.
• Passion for social impact and global health. You have experience designing and/or implementing solutions in resource-constrained environments.
• An interest in technology and technology platforms.
• Know what it takes to design and deliver inclusive and sustainable projects on a pan-African or global scale.
• Thrive in an unstructured, unsupervised environment and you’re self-motivated to meet deadlines. 

Preferred qualifications

• A relevant Postgraduate qualification in service design, computer science, user experience, interaction design and/or behavioural sciences/economics
• Experience crafting demos that showcase the potential of conversational experiences.
• Previous experience of leading mixed teams of designers and researchers.
• Experience in health and social impact projects.