Job Vacancies at Old Mutual South Africa

Job Description
This role assists clients telephonically or face to face, in accordance with business, process and compliance rules. The incumbent is individually accountable for achieving results through own efforts. Customer focused role.

• Provides telephonic and face-to-face service to customers. 
• Adheres to service and quality standards. 
• Adheres to business, process and compliance rules. 
• Moderate to high level of technical knowledge. 
• Multi skilled across product and process relevant to the business area.

go to method of application »

Job Description
To provide excellent client service and financial education and to achieve targets through the marketing and selling of Old Mutual and other products. The incumbent is individually accountable for achieving results through own efforts

• Meets monthly sales targets in terms of lending and other products.
• Meets collections and arrears targets in terms of lending products.
• Educates clients on responsible use of credit and effective money management.
• Establishes a new business pipeline through marketing, lead generation and tracking.
• Adheres to internal, regulatory and legislative governances to ensure quality business and mitigate risk.
• Facilitates intra branch referrals by building mutually beneficial relationships with other business units.
• Provides excellent face to face and telephonic service to customers.
• Builds sustainable relationships that enhances the brand.
• Delivers on daily production standards and adheres to service and quality standards
•  

go to method of application »

Job Description

Identify, evaluate, monitor and communicate the organizations fleet management activities.
Establish a sound fleet management service culture through awareness campaigns to influence behaviour and drive the importance of compliance and risk mitigation.

• Support Old Mutual Insure in managing risks associated with strategic change initiatives.
• Define and implement fit-for-purpose digital and data-driven solutions to mitigate identified risks.
• Implement, review and update policies, procedure and tools in line with established framework.
• Implement controls and procedures to meet regulatory and best practice requirements.
• Participate in risk and management committees, risk and compliance forums and manage related activities.
• Maintain expert knowledge on relevant legislative amendments, industry best practices and provision of proactive advice and solutions to relevant stakeholders.
• Translate strategies into actionable goals and execute projects/initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
• Manage operational risk on a day to day basis by understanding key processes, risk identification, risk analysis and monitoring risk activities.
• Manage SLA within the organization guidelines, collaborate with external stakeholders and drive compliance Internally to ensure required service levels are delivered.
• Manage a team fleet administrators to ensure optimum performance.

Continuous improvement to ensure effective service

• Ensure statutory and legislative knowledge is always current in order to resolve customer complaints, to advise the business on corrective solutions to mitigate risks and to improve the customer experience whilst complying with governance requirements.
• Ensure adherence to organisational policies, practices and procedures.
• Identify solutions to enhance cost effectiveness and increase operational efficiency.
• Train and support business with regards to fleet related initiatives and programmes
• Manage complaints to effective resolution while building in way to continuously improve effective service for all fleet related matters
• Compile, analyse and present reports related to the full fleet management lifecycle to business, partners and employees
• Implement and manage employee transportation solutions to optimally deliver on our business objectives

Service delivery to ensure customer satisfaction

• Maintain service, quality and desired outputs across the business process by ensuring compliance to tactical policies, procedures and standards.
• Establish productive operational relationships with key stakeholders in the various channels and development teams.
• Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals.
• Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.

Ensure cost efficiency through financial and corporate governance

• Contribute to the development and implementation of fit for purpose budgets.
• Manage relationships, and budgets associated with projects.
• Implement cost saving initiatives using supplier, behavioral, process, data and digital solutions
• Measure, track and report on cost savings on a monthly basis

Manage quality people practices

• Align own behavior with the organization culture and values.
• Share and transfer product, process and systems knowledge to colleagues.
• Collaborate and work with the business and IT teams to deliver required service levels.
• Actively share information with other team members regarding successes, issues, trends and ideas.

Job Requirements

• Degree or related Tertiary Qualification
• Min 5 Years of Fleet Management Experience

go to method of application »

Job Description

• DevSecOps Engineer will be responsible for implementing and maintaining a comprehensive DevSecOps Security Program.  
• The candidate will fit in best with the company culture if they value honesty, integrity, reliability, and can interact, communicate with, and share knowledge with colleagues at all levels, whilst treating them with the utmost respect and professionalism

Key Result Areas

• Implement a comprehensive DevSecOps security program to protect applications and supporting infrastructure from both internal and external threats. 
• Embed the use of self-service and automated security testing into the DevOps/Software Development Lifecycle. 
• Define rules and policies for all CI/CD Pipeline security tools and platform security tools 
• Establish strong governance and assurance controls and processes to continuously measure and improve coverage and operating effectiveness of controls 
• Conduct reviews of applications, systems, underlying infrastructure, and related processes relating to software development practices. 
• Facilitate the use of secure architectural patterns and work with the security engineers to translate these patterns into line of business secure builds. 
• Assist in documenting and tracking security findings into a formal risk register. Provide the necessary information to support any deviation to IT Security policies and standards. 
• Establish a threat modelling architecture that is measurable and relatable to business to increase maturity on software development practices. 
• Collaborate with feature teams, product owners, architecture, IT, business, vendors and other stakeholders to investigate development activities. 
• Establish relevant metrics and produce risk reports for stakeholders highlighting key risks, threats, incidents progress and status to assist in decision making. 

Role Requirements

• Bachelor's or Master's degree in Technology related field.  Information Systems Security degree will be a plus.  
• 3 to 5 years of Technology experience and out of which a minimum of 1 year in a DevSecOps role 
• Experience in managing DevSecOps in banking and financial services industry will be a big plus 
• Experience in implementing and automating cybersecurity controls for CI/CD pipelines 
• Professional security certifications, such as CSSLP and CISSP 
• Strong knowledge of vulnerability & threat management 
• Knowledge of Python and Dart languages will be a plus 

go to method of application »

Job Description

• DevSecOps Engineer will be responsible for implementing and maintaining a comprehensive DevSecOps Security Program.  
• The candidate will fit in best with the company culture if they value honesty, integrity, reliability, and can interact, communicate with, and share knowledge with colleagues at all levels, whilst treating them with the utmost respect and professionalism

Key Result Areas

• Implement a comprehensive DevSecOps security program to protect applications and supporting infrastructure from both internal and external threats. 
• Embed the use of self-service and automated security testing into the DevOps/Software Development Lifecycle. 
• Define rules and policies for all CI/CD Pipeline security tools and platform security tools 
• Establish strong governance and assurance controls and processes to continuously measure and improve coverage and operating effectiveness of controls 
• Conduct reviews of applications, systems, underlying infrastructure, and related processes relating to software development practices. 
• Facilitate the use of secure architectural patterns and work with the security engineers to translate these patterns into line of business secure builds. 
• Assist in documenting and tracking security findings into a formal risk register. Provide the necessary information to support any deviation to IT Security policies and standards. 
• Establish a threat modelling architecture that is measurable and relatable to business to increase maturity on software development practices. 
• Collaborate with feature teams, product owners, architecture, IT, business, vendors and other stakeholders to investigate development activities. 
• Establish relevant metrics and produce risk reports for stakeholders highlighting key risks, threats, incidents progress and status to assist in decision making. 

Role Requirements

• Bachelor's or Master's degree in Technology related field.  Information Systems Security degree will be a plus.  
• 3 to 5 years of Technology experience and out of which a minimum of 1 year in a DevSecOps role 
• Experience in managing DevSecOps in banking and financial services industry will be a big plus 
• Experience in implementing and automating cybersecurity controls for CI/CD pipelines 
• Professional security certifications, such as CSSLP and CISSP 
• Strong knowledge of vulnerability & threat management 
• Knowledge of Python and Dart languages will be a plus 

go to method of application »

Job Description

The Funeral Services segment is a key focus area for the Mass Foundation Cluster (MFC). The Funeral Services segment seeks to participate in the funeral services industry by entering strategic relationships with funeral parlors. This role provides project office administrative support to the Head of Funeral Services, the management team as well as the project team. The incumbent is accountable for achieving key result areas through own efforts, individual contribution and collaboration with other stakeholders and whilst also performing support duties related to making the team run smoothly.

The successful candidate will report to Head of Funeral Services in the Mass and Foundation Cluster while also providing support directly to the Management team.
Personal Effectiveness

• Accountable for service delivery through own efforts.
• Individually accountable for managing own time, tasks, and output quality for periods of 1 day to a maximum of 3 months.
• Makes increased contributions by broadening individual skills.
• Collaborates effectively with others to achieve personal results.
• Accepts and lives the Old Mutual company values.

Office / Project Administration

Meeting Room / MS Team Administration:

• Provide Administration and Financial support services competently and professionally
• Assist the team with the administrative work related to the Business Unit and its Business Agility Initiatives
• Responsible to manage incoming meeting room requests (when working in office)
• Responsible to schedule meeting requests via MS Teams (when working remotely)
• Draft minutes for review and distribution within SLA
• Responsible to schedule workshops / conference requests etc. (when working in office or remotely)
• Responsible for managing catering requirements iro meetings / workshops / conferences

Diary Management:

• Responsible for managing the HOD and Programme / Project Managers diary

Travel:

• Arrange travel bookings as and when required
• Financial Administration:
• Process of HOD and Programme / Project Managers requisitions / invoices on Oracle Fusion Cloud
• Compile monthly reports including, financial reporting
• May be required to process adhoc finance requests
• Process journals as and when required
• Purchase Management Office stationery as and when required and will need to manage stock

Asset Management:

• Managing maintenance of all office equipment, including logging fault requests on Cherwell and CPM
• Processing of software requests as and when required
• Processing of new employee laptops, network and building access requests

General:

• Ensure that relevant versions of applicable documents are available at point of use and track changes to documents are filed in MS Teams or required storage application.
• Maintaining confidential records as required.

Requirements

• Relevant Qualification in Project Management or Office Administration
• Agile and MS Teams knowledge and experience required
• 2 – 5 years of relevant experience
• Oracle Financials knowledge and experience required
• Process improvement experience essential
• Excellent MS Office Computer skills, including Outlook, PowerPoint, Word
• Individually accountable for managing own time, tasks, and output
• Builds relationships and networks with external stakeholders and potential alliances to maximize lead identification and knowledge of market trends and best practices.

Skills

• Financial Administration, Microsoft Products, Project Administration, Written Verbal Communication

Education

• Matriculation Certificate (Matric)  (Required)
   

go to method of application »

Job Description

• As an Employment Relations Support Specialist within OMF, you will use your skill and passion for labour and employment law to support a responsive and compliant Employment Relations advisory service. This role is a manager of self. Individually accountable for achieving results through own efforts, over periods of 3 months-1 and years.
• This role collaborates with all levels of Management and Human Capital Partners and is responsible to provide administrative and specialist Employee Relations (ER) support.

Responsibilities Include:

• Establishes and maintains effective ER documentation, administration processes and practices.
• Ensures the availability of accurate ER information.
• Identifies trends to support meaningful ER decisions.
• Provides specialist ER support to the HC Function.
• Having a strong administration focus with an ability to structure complex administrative tasks, provide support with line manager and employee adherence to the OMF ER policies and processes.
• Provides administrative support with regard to the delivery of ER projects/initiatives.
• Manages priorities against tight timelines and a sense of urgency, and has a practical, common-sense approach to solving complex problems.
• Building key stakeholder relationships internally and externally to enable the delivery of ER-related initiatives.
• In alignment with OML values and culture, collaborate and support the Human Capital team and stakeholders to deliver to organisational needs.
• In collaboration with the Human Capital Management Information team, respond to ER data requests basis by gathering, analysing, and reporting relevant data from various sources.
• Responsible to ensure that own delivery and process are aligned to ER and HC governance and supporting policies.
• Liaison with Alternative Dispute Resolution bodies i.e., CCMA and LC
• CCMA case management in collaboration with Group Case Management.
• You may want to add anything about CCMA involvement (responding to applications, attending matters etc.

Minimum Requirement

• Law degree
• 1-2 years of Experience in a similar role.
• Completed articles.
• Experience in the Finance industry is preferred.

go to method of application »

Job Description

• This role provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.

What is a financial advisor?

• The role of a financial advisor is one that demands utmost professionalism, integrity and a customer-centric approach. An accredited financial advisor commands the respect and trust of those customers who are entrusting their and their families financial futures to them.
• The role calls for formal in-house training, the completion of the prescribed Regulatory exams, accreditation with the Financial Services Regulatory authority and requires continuous professional development.
• As an accredited financial advisor with Old Mutual, you will represent the ideals and values to which the company has subscribed for over 175 years – Integrity, Professionalism, Customer-first, Advice led.

What is required of you?

• Provide appropriate financial advice, in line with the customer’s resources and financial goals, to enable positive financial futures and protection of assets and estate.
• Provide pro-active, on demand financial service and advice to customers within your allocated customer markets.
• Providing relevant and appropriate financial advice, hinges on a complete understanding of the customer’s personal and financial circumstances – and their goals or dreams for the future. As such, interpersonal and communications skills in order to build solid relationships are fundamentally important.

What do we need from you?

• A Grade 12 (Matric) certificate
• FAIS compliance
• RE5 an advantage
• A valid Driver’s licence and your own car
• A clear criminal and credit check
• A minimum of 3 years working experience (preferably in sales)
• Proven computer literacy (MS Office suite)
• Excellent communication skills (written and verbal)

What we can do for you!

• Assist you in reaching your career goals and dreams by helping you grow, develop and build on your future aspirations through quality training and support to reach your potential. We lead with our values, which is at the heart of the great things we do. We champion our customers and employees. We are passionate about diversity and inclusion for mutually positive futures throughout our business clusters – Old Mutual Finance, Retail Mass Market, Old Mutual Invest and Personal Finance. The Group provides many opportunities for growth and development.
• Preference will be given to suitably qualified candidates in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

Education

• High School (Grade 12)  (Required)
   

go to method of application »

Job Description

• Delivers, maintains and enhances service / work standards and work quality via a team of clerical staff, within a given process/es

Responsibilities

• Assist in technical decision making of a function as well as management of work volumes / flow
• Establishes and maintains client / customer relationships
• Could take accountability for the implementation of a strand of an operational project
• Extensive experience in day-to-day management
• Manages the financial reporting requirements for the business unit
• Drives & collates monthly submission consisting of reports and commentary by agreed deadline
• Prepares monthly financial reports for management including a high-level variance report by agreed deadline
• Compile ad-hoc reports based on requirements
• Develops, reports on and interprets cost drivers, KPIs and benchmarks
• Provides commentary on financial results and the implications thereof and advises on corrective action to be taken
• Ensures that all financial accounting transactions the team is responsible for are accurately reflected in the business unit ledger
• Accountable for governance and compliance at an operational level
• Creates a healthy internal control environment to ensure safeguarding of assets & integrity of financial information
• Monitors & reports on status of all control accounts in the business unit
• Effects on-going changes to internal controls as necessitated by changes in business and corporate governance
• Emphasis of the role is on interpretation and predictive results
• Assist in maintenance of complex business models
• Assists in internal and external audits
• Assist in preparation of annual business plans and quarterly forecasts
• Recording of financial transactions to trial balance level
• Assist in preparation of annual financial statements

Premium Management

• Ensure and monitor compliance with the premium collection policy and relevant service level agreements
• Review and authorize all premium refunds requested from Underwriting
• Set up, at minimum, monthly meetings with respective stakeholders to resolve overdue and persistent queries. These engagements will be aligned to the escalation process and timeline as outlined in the various SLAs and SOPs
• Review the debtors control account reconciliation monthly, report and escalate any reconciling differences which exceed the 1.5% reconciling variance threshold.
• Perform a monthly trend analysis to pick up any spikes and drops in outstanding premium in order
• to identify, report on, escalate and rectify any anomalies as soon as possible.
• Produce and distribute a monthly debtors report providing an overview of the premium debtor state of accounts which includes a view of the Rand value in outstanding premium that is disallowed in the Solvency Capital Requirement Calculation
• Facilitate the monthly Premium Collection Oversight Committee meetings to address all areas of concerns pertaining to a slower than expected collection rate, underwriting queries, premium backdating and also the effect of long overdue premium on the Solvency Capital Requirement (SCR) calculation.

GL Management & Other

• Timeously review and evidence review of General Ledger Reconciliations
• Follow up and escalate any unresolved and long outstanding recon items.
• Monitor and enforce strict adherence to both company and departmental policies within your area of responsibility.
• Ensure that the necessary journals are processed to account for any financial misstatements where aware of
• Ensure queries and problems are responded to and resolved timeously
• Ensure that all daily and monthly deadlines are met timeously within the respective teams.
• Perform other ad-hoc function related tasks assigned to you by the manager from time-to-time
• Drive a high-performance culture within the team
• Preparation and distribution of management reports to FinOps Management team
• Maintain service, quality, and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards.
• Resolve escalated customer queries and complaints and provide feedback to customers on matters resolved.
• Develop work routines in line with operational plans / schedules to manage achievement of service delivery goals
• Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.

Experience, knowledge & skills required

• Bachelor’s degree in commerce or finance is essential
• 5 to 8 years’ experience working in a credit control environment is essential
• 3 to 5 years’ proven management experience is essential
• 3 to 5 years’ proven operational (credit control) management is preferred
• 3 to 5 years’ working experience in insurance is preferred
• Strong analytical and problem-solving skills
• Strong interpersonal and client relationship skills
• Strong communication skills (both verbal and written)
• Proven ability to work independently and proactively
• Ability to implement controls to reduce risk to the business
• Good Excel and operating systems skills

go to method of application »

Job Summary

• To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards.

Duties and Responsibilities

• Deals with client enquiries via telephone (inbound and outbound), email, web chat
• First contact resolution of applicable queries/ transactions
• Deals with first level escalations and complaints
• Effectively manage customer expectations
• Processing new and existing business on behalf of customers and advisors

Skills

• Call Center, Call Center Outbound, Electronic Mail, Inbound Calls, Online Chat Support

Education

• Matriculation Certificate (Matric)  (Required)