Multi Servicing Professional (12 month fixed term) at Old Mutual South Africa

Job Summary

• To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards.

Duties and Responsibilities

• Deals with client enquiries via telephone (inbound and outbound), email, web chat
• First contact resolution of applicable queries/ transactions
• Deals with first level escalations and complaints
• Effectively manage customer expectations
• Processing new and existing business on behalf of customers and advisors

Skills

• Call Center, Call Center Outbound, Electronic Mail, Inbound Calls, Online Chat Support

Education

• Matriculation Certificate (Matric)  (Required)