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Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovatin...
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The above position is vacant at Rustenburg CIT branch, reporting to the Regional General Manager.
The overall purpose of this position is to ensure the effective and efficient operations of the Branch and ensuring that all site specific security requirements are adhered to and that the client’s needs are efficiently and professionally met at all times.
Minimum Requirements:
- Matric certificate, PSIRA Grade A registration and accreditation.
- At least 5 years’ experience in the security industry.
- Working knowledge of ISO 9001:2008 Quality Management and its requirements.
- People management experience.
- Administration, interpersonal communication and client liaison skills are required.
- Strong planning, leadership, organisational skills as well as good interpersonal and communication skills are essential.
- Computer literacy on Microsoft Programs.
- Own reliable transport and valid Driver’s Licence is required.
- Living within a reasonable distance from the branch or willing to relocate
Key Performance Areas: (not totally inclusive):
- Ensuring that contractual requirements are met as stipulated by the client.
- Maintaining good relations between Fidelity Security Service Group and the Client with regard to security services rendered.
- Constantly evaluating the service levels provided and making recommendations to the client regarding the improvement of services.
- Ensuring that Security staff maintains required performance at all times.
- Dealing with all required administration matters.
- Liaising daily with Executive management on various operational issues.
- Submitting relevant weekly / monthly incident and general reports as required by Senior Management.
Other personality attributes:
- Interpersonal skills
- Communication
- Customer Focused
- Analytical and critical thinking skills
- Customer focussed
- Team player
Core Competencies:
- Planning
- Leadership
- Organisational skills
- Control
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A position exists for an Operations Manager stationed at the CashMaster KZN reporting to the Regional Operations Manager.
The overall purpose of this position is to ensure the efficient day to day running and management of the region and that the Client’s needs are met.
Experience, Requirements and Qualifications
- Matric/Grade 12 Certificate or equivalent.
- PSIRA Grade B registered.
- Valid Driver’s License with own reliable transport is required
- At least 5 years’ experience in the operations environment.
- Staff management experience is required.
- Computer literacy with expert knowledge of the complete Microsoft package.
- No criminal record or any pending cases.
- Sound planning, administration, interpersonal communication and client liaison skills are required.
- Strong leadership and organisational skills as well as good interpersonal and communication skills are essential.
Key Performance Areas: (Not totally inclusive):
- Maintaining good relations between Fidelity CashMaster and the Client with regard to services rendered
- Managing allocated areas to ensure that contractual requirements are met as stipulated by the Client
- Ensuring that all Technicians in the field meet the contractual requirements as stipulated by the Client
- Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services
- General management and supervision of Technical staff to ensure that required performance is met at all times
- Dealing with all required administration matters
- Liaising daily with management on various operational issues
- Liaising daily with Regional Managers on various Operational matters.
- Ensuring the timeous submission of reports to both client and to the Regional Manager.
- Submitting relevant weekly / monthly incident and general reports to Management.
- Investigating incidents and reporting on such.
- Pro-active planning on various sites and clients.
- Evaluate staff on performance regularly – KPI’s
Behavioral Competencies:
- Assertiveness
- Initiative
- Strong leadership ability
- Presentable
- Analytical, Critical Thinking & Planning skills
- Leadership & Self Development
- Goal Setting & Organisational skills
- Driving & Managing change
- Driven for results
- Interpersonal skills
- Communication direction & skills
- Development of others
- Customer focus
- Teamwork
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The above position is vacant at CashMaster in KZN, reporting to the Operations Manager, CashMaster
Providing a professional and efficient service to customers by diagnosing, troubleshooting and repairing cash acceptance devices. Ensuring customer satisfaction. Attending to all cash acceptance devices calls given by Management, Installations and Call Centre.
Minimum Requirements:
- Matric / Grade 12 / National Senior Certificate
- Outstanding customer service skills
- Excellent technical, problem solving and analytical skills
- Strong written and oral communication skills
- Ability to work weekends and holidays
- Grade C PSIRA Registered
Key Performance Areas: (not totally inclusive)
- Provide service and customer support during field visits or dispatches
- Manage all on site installations, repairs, maintenance and test tasks
- Diagnose errors or technical problems and determine proper solution
- Comprehend customer requirements and make appropriate recommendations/briefings
- Produce timely and detailed reports
- Recordkeeping: Document all actions and call details, job cards completed in detail, group SLA updates etc.
- Operate vehicle in a safe manner
- Adhere to all company’s filed procedures and processes
- Maintain a professional appearance
- Build positive working relationships with customer
- Adhere to SLA requirements/time frames and monthly preventative maintenance on devices
- Adhere to management instructions
Core Competencies
- Demonstrates integrity by modelling CashMaster’ s values and ethical standards
- Strong analytical skills
- Focuses on impact and result for the client and responds positively to feedback
- Leads teams effectively and shows conflict resolution skills
- Consistently approaches work with energy and a positive, constructive attitude
- Builds strong relationships with clients and external actors
- Remains calm, in control and good humoured even under pressure
- Demonstrates openness to change and ability to manage complexities
- Ability to advocate and provide policy advice
- Ability to promote integrity and business ethics; demonstrate mature judgment, trust and open communication; ability to ensure effective team work, collaborative behaviour and team spirit
- Ability to develop collaborative and harmonious relationship with external partners and clients at the senior level
- Excellent communication and negotiation skills to persuade and influence others
- Ability to multi-task and prioritize work schedules
Skills
- Analytical
- Communication
- Critical thinking
- Diplomacy
- Leadership and team building
- Change management
- Project management
- Persuasion and influencing
- Judgement and decision making
- Service orientation
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The above position is vacant at CashMaster in KZN, reporting to the Operations Manager, CashMaster
Providing a professional and efficient service to customers by diagnosing, troubleshooting and repairing cash acceptance devices. Ensuring customer satisfaction. Attending to all cash acceptance devices calls given by Management, Installations and Call Centre.
Minimum Requirements:
- Matric / Grade 12 / National Senior Certificate
- Outstanding customer service skills
- Excellent technical, problem solving and analytical skills
- Strong written and oral communication skills
- Ability to work weekends and holidays
- Grade C PSIRA Registered
Key Performance Areas: (not totally inclusive)
- Provide service and customer support during field visits or dispatches
- Manage all on site installations, repairs, maintenance and test tasks
- Diagnose errors or technical problems and determine proper solution
- Comprehend customer requirements and make appropriate recommendations/briefings
- Produce timely and detailed reports
- Recordkeeping: Document all actions and call details, job cards completed in detail, group SLA updates etc.
- Operate vehicle in a safe manner
- Adhere to all company’s filed procedures and processes
- Maintain a professional appearance
- Build positive working relationships with customer
- Adhere to SLA requirements/time frames and monthly preventative maintenance on devices
- Adhere to management instructions
Core Competencies
- Demonstrates integrity by modelling CashMaster’ s values and ethical standards
- Strong analytical skills
- Focuses on impact and result for the client and responds positively to feedback
- Leads teams effectively and shows conflict resolution skills
- Consistently approaches work with energy and a positive, constructive attitude
- Builds strong relationships with clients and external actors
- Remains calm, in control and good humoured even under pressure
- Demonstrates openness to change and ability to manage complexities
- Ability to advocate and provide policy advice
- Ability to promote integrity and business ethics; demonstrate mature judgment, trust and open communication; ability to ensure effective team work, collaborative behaviour and team spirit
- Ability to develop collaborative and harmonious relationship with external partners and clients at the senior level
- Excellent communication and negotiation skills to persuade and influence others
- Ability to multi-task and prioritize work schedules
Skills
- Analytical
- Communication
- Critical thinking
- Diplomacy
- Leadership and team building
- Change management
- Project management
- Persuasion and influencing
- Judgement and decision making
- Service orientation
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The above position is vacant at Fidelity CashMaster in Waltloo, reporting to the KeyAccounts Manager.
The overall purpose of this position is to build and maintain relationships with the banking partners, clients and key personnel within the Cash Management Industry. This also entails cross-sell and up-sell to existing key strategic corporate clients. The ideal candidate is an individual with a proven track record of success in driving profitable business growth, reviews to ensure clients are satisfied with their products and services and are aware of changes within clients as well as unique product requirements per client requisite.
CashMaster is one of the leading Cash automated device suppliers in SA.
Minimum Requirements:
- Matric/equivalent
- Barchelors Degree/ NQF Level 7
- 5 years’ experience in Key Accounts or Relationship Manager Role
- Strong overall and written communication skills
- Ability to work under pressure and meet targets and deadlines
- Able to work effectively in a complicated environment with minimal management guidance/supervision
- Good analytical and problem-solving ability
- Technical understanding
Key Performance Areas: (Relationship Manager)
- Support the Operations Head of Department with all relationship queries to all corporate partners specifically in relation to the Cash Acceptance Devices
- Full understanding of contracts and SLAs
- Drive internal SLA requirements with Operations Managers, Helpdesk/Contact Centre Manager and Regional Managers nationally
- Facilitating the resolution of all client queries including financial, service and installation escalations
- Responsible for contract management, pricing management and tender submissions
- Align internally with: Operations, Production, Research & Development, Procurement, Warehousing and Finance to ensure client’s requirements are met and escalations are attended to timeously
- Responsible for creation and analysis of customer SLA reports
- Responsible for sales and support of products & services offered and developed
- Relationship management strategies; and delivery of customer service standards
- Provides high level experience and technical knowledge for customers and internal teams
- Work closely with Cash Solutions Senior Executives, Sales Leaders / Representatives and Corporate Account Managers to expand banking and direct client relationships
- Coordinate with banking partners to ensure product and service delivery are addressed in an effective manner
- Perform risk management requirements and leadership during audits and exams
- Efficiently manage department functions, personnel, risks and controls, and administrative processes
- Compile and present in-depth reports for Internal and external Manco and Exco Teams
- Manage department’s budget
- Line management
Core Competencies
- Demonstrates integrity by modelling CashMaster’s values and ethical standards
- Strong analytical skills
- Focuses on impact and result for the client
- Builds strong relationships with clients and external stakeholders
- Leads teams effectively and shows conflict resolution skills
- Consistently approaches work with energy and a positive, constructive attitude
- Demonstrates openness to change and ability to manage complexities
- Commitment to self-improvement and education
- Motivated and goal orientated personality
- Ability to promote integrity and business ethics; demonstrate mature judgment, trust and open communication; ability to ensure effective team work, collaborative behaviour and team spirit
- Ability to multi-task and prioritize work schedules
- Ability to work within a team environment
Skills
- Analytical
- Critical thinking
- Diplomacy
- Service orientation
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The above position is vacant at Fidelity Cash Solutions Burgersfort, reporting to the Branch Manager.
The overall purpose of this position is to load client ATMS.
Minimum Requirements:
- Clear criminal record
- PSIRA accredited at least with Grade B
- Completed firearm training in handgun and rifle
- SAPS competency certificate
- CIT certificate
- Experience in security industry or similar role
- Driver’s license
- Computer literate
Key Performance Areas: (not totally inclusive):
- Loading off all ATMS on a daily basis
- Securing and accounting for all cash transactions on a daily basis
- Attend to all technical faults on the ATM
- Balancing and accurate cash transaction handling
- Ensure all client assets are secured at all times
- Ensure all key procedures are followed at all times
- Complaint in trans track scanning operations
- Client interactions and assistance
Other personality attributes:
- Must be honest and reliable
- Must have good verbal and language abilities
- Must be assertive
- Must be self- motivated
- Customer service and relations
- Quality assurance
- Willing to work overtime
- Willing to Travel
- Alertness
Core Competencies:
- Self-development
- Communication skills
- Customer focus
- Team work
- Able to follow instructions accurately
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The above position is vacant at CashMaster in Waltloo, reporting to the Financial Manager at CashMaster.
The purpose of the position is to compile and manage the monthly billing of all services rendered by Fidelity CashMaster. The billing needs to be compiled based on the various contractual agreements. The billing is currently compiled across an array of systems of which you will be required to have extensive knowledge.
Minimum Requirements:
- Minimum of 5 Years prior billing experience.
- Post matric qualifications in the relevant field.
- Extensive knowledge of excel (essential).
- General understanding of contracts and the interpretation thereof.
- Prior Cash Industry experience.
- Experience in database management.
- Experience in working in a team.
Key Performance Areas: (not totally inclusive)
- Preparation of the various billing files for invoicing.
- Correct application of the contractual agreement.
- Management of the current billing database.
- Attention to detail.
- Ensure that all tasks are performed on time.
- Ensure completeness and accuracy of all billing.
- Ability to report on the various product types.
- Ability to self-manage.
- Ability to assist and resolve queries relating to billing.
Core Competencies
- Demonstrates integrity by modelling CashMaster’s values and ethical standards
- Strong analytical skills
- Leads teams effectively and shows conflict resolution skills
- Ability to self-manage and perform work independently.
- Consistently approaches work with energy and a positive, constructive attitude
- Demonstrates openness to change and ability to manage complexities
- Ability to advocate and provide policy advice
- Ability to promote integrity and business ethics; demonstrate mature judgment, trust and open communication; ability to ensure effective teamwork, collaborative behaviour and team spirit
- Ability to multi-task and prioritize work schedules
- Ability to work and within a team environment.
- Ability to approach a problem logically and resolve in the most effect manner.
Skills
- Excellent verbal & written communication skills
- Computer literate – Excel knowledge is essential
- Listener experience advantageous
- Excellent telephone skills
- Excellent reconciliation skills
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Minimum Requirements:
- Excellent communication skills
- Matric certificate or equivalent
- A clear criminal record
- Computer literate and proficiency in Microsoft Word, Excel and Outlook
- At least 2 years’ administration experience
- Background in Administration/ Office Management is an advantage
- Must be willing to work overtime when required
- Own transport is an advantage
Key Performance Areas (not totally inclusive):
- Maintaining a sufficient filling system and document management, including archiving
- Answering the telephone and taking messages
- Assisting Recruitment department with new hire onboarding (e.g. preparing documents, coordinating orientation agendas, etc); contacting and following up with candidates during the recruitment process
- Dealing with internal and external enquiries
- Taking meeting minutes
- Provide administrative support to the Branch Manager when required
- Processing daily hours/posting sheets to payroll
- Submit pay queries
- Meet daily, weekly and monthly deadlines (emails/work sheets/templates)
- Processing daily dedicated vehicles data as well as monthly hours and km’s for billing
- Processing/ printing monthly code lists and details for clients
- Fidelity Access Control System – send requests, authorization, enrollment and scanning
- Order uniforms, beverages, cleaning stuff, stationary and ID cards
- General Clerical duties
Core competencies and other Personality Attributes:
- Self-development
- Communication skills
- Must be honest and reliable
- Must have excellent verbal and written communication skills
- Must be assertive
- Pay attention to detail
- Ability to work without supervision
- Ability to maintain confidentiality
- Time management
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The overall purpose of this position is to manage the Industrial Relations in Western Cape. It includes the handling of Disciplinary Hearings, Grievances, CCMA / Labour Court matters and ensure that proper procedure is followed within.
Key areas of responsibility will include:
- Handling CCMA matters including representation at the CCMA / Labour Court
- Management of internal Industrial Relations processes
- Provide Industrial Relations support and advice to line managers
- Present Industrial Relations training to line managers / supervisors as and when required
- Provide and maintain information / statistics / trends and reports to Senior Management regarding, Disciplinary Hearings, Dismissals, CCMA / Labour Court cases.
Qualifications, experience and other competencies required:
- Relevant tertiary qualification and 5 years IR experience in CCMA / Labour Court is required
- Preferably Knowledge of the Security Industry & Sectoral Determination
- Must be conversant with LRA , BCEA Skills, Occupational Health & Safety
- Exposure to Trade Union & Bargaining Councils
- Must be multilingual, be prepared to travel and must have own transport
Core Competencies:
- Good communication skills
- Good management skills
- Good time management skills
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The above position is vacant at Mafikeng CIT branch, reporting to the Regional General Manager.
The overall purpose of this position is to ensure the effective and efficient operations of the Branch and ensuring that all site specific security requirements are adhered to and that the client’s needs are efficiently and professionally met at all times.
Minimum Requirements:
- Matric certificate, PSIRA Grade A registration and accreditation.
- At least 5 years’ experience in the security industry.
- Working knowledge of ISO 9001:2008 Quality Management and its requirements.
- People management experience.
- Administration, interpersonal communication and client liaison skills are required.
- Strong planning, leadership, organisational skills as well as good interpersonal and communication skills are essential.
- Computer literacy on Microsoft Programs.
- Own reliable transport and valid Driver’s Licence is required.
- Living within a reasonable distance from the branch or willing to relocat
Key Performance Areas: (not totally inclusive):
- Ensuring that contractual requirements are met as stipulated by the client.
- Maintaining good relations between Fidelity Security Service Group and the Client with regard to security services rendered.
- Constantly evaluating the service levels provided and making recommendations to the client regarding the improvement of services.
- Ensuring that Security staff maintains required performance at all times.
- Dealing with all required administration matters.
- Liaising daily with Executive management on various operational issues.
- Submitting relevant weekly / monthly incident and general reports as required by Senior Management.
Other personality attributes:
- Interpersonal skills
- Communication
- Customer Focused
- Analytical and critical thinking skills
- Customer focussed
- Team player
Core Competencies:
- Planning
- Leadership
- Organisational skills
- Control
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The above position is vacant at Fidelity Cash Solutions Randburg reporting to the Branch Manager, indirect to the Branch Administrator
The overall purpose of the position is to assist with stock orders and manage all stock movements within Branch, and other admin related duties in the office.
Minimum Requirements:
- Experience in similar position
- Understanding of stock processes and procedures
- Strong oral and written communication skills
- Ability to work under pressure and meet targets and deadlines
- Able to work effectively in a complicated environment with minimal management guidance/supervision
- Good analytical and problem-solving ability
- Responsible ad trustworthy
Key Performance Areas: (not totally inclusive)
- Manage stock orders for branch client bases
- Manage system transfers for client bases
- Booking and tracking parcels to and from clients
- Keep log of all movements
- Assisting with month end stock take
- Do weekly stock checks
- Checking and controlling stock movements/ordering
- Reporting on stock movements
- Handle all stock related queries
- Handling of client queries and stock orders
Core Competencies
- People skills
- Strong analytical skills
- Consistently approaches work with energy and a positive, constructive attitude
- Builds strong relationships with the team
- Remains calm, in control and good humoured even under pressure
- Ability to advocate and provide policy advice
- Ability to promote integrity and business ethics; demonstrate mature judgment, trust and open communication; ability to ensure effective team work, collaborative behaviour and team spirit
- Excellent communication and negotiation skills to persuade and influence others
- Ability to multi-task and prioritize work schedules
Skills
- Communication
- Stock control
- Critical thinking
- Persuasion and influencing
- Judgement and decision making
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DRIVER:
The above position is vacant at the Autobody Workshop, reporting to the Autobody Manager
Minimum Requirements:
- Matric certificate,
- PSIRA Grade will be advantageous.
- At least 5 years’ experience as a driver.
- PDP/Code 10 is an essential and a must have.
- Interpersonal communication and client liaison skills are required.
- Strong planning, leadership, organisational skills as well as good interpersonal and communication skills are essential.
- Fluent in English.
Key Performance Areas: (not totally inclusive):
- Ensuring that contractual requirements are met as stipulated by the Client.
- Maintaining good relations between Fidelity Security Services Group and the Clients regarding security services rendered.
- Constantly evaluating the service levels provided and making recommendations to the Site and the Site Manager regarding the improvement of services.
- Dealing with all required Vehicle checks and inspections.
- Liaising daily with Site management on various operational and transport issues.
Other personality attributes:
- Ability to meet strict deadlines.
- Friendly and polite.
- Attention to details and taking responsibility for their vehicles
- Ability to liaise professionally with personnel at all levels.
- Ability to work without supervision and under pressure.
Core Competencies:
- Strong planning skills
- Leadership skills
- Organisational skills
- Good driving skills and to communicate all mechanical issues to the branch immediately
- Communication skills
- Client liaison skills
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Overall Purpose of the job:
- Be able to do the installation of ALARMS installation for the security industry at Commercial and industrial premises from Alarms, Access control, CCTV, Fire, Installation, Wiring, Commissioning
Minimum qualifications and experience:
- Matric or equivalent
- Minimum 3 years’ experience as an Electronic Security technician
- Programming, wiring, installations and fault-finding experience
- Valid code 08 driver’s licence essential
- Must be PSIRA registered (Grade E, D C) OR Can Apply through Fidelity-ADT
Job Requirements:
- Install and Program multiple alarm systems (Ajax, Paradox, Texecom, Caddx, IDS, DSC, Rhino, Risco)
- Installation and Maintenance of electric fences
- Smart CCTV systems (Line crossing, Facial recognition, Street surveillance etc.)
- Integration of Electric fencing, CCTV, and Intruder alarm systems
- Setup and maintenance of wireless, fibre and copper networks
- Installation of basic electricity e.g., DB Boards, Inverters, UPSs, and Generators
- Oversight and design of big projects
- IT and Network support
- Access Control systems (Bio-Metrix, UHF, Facial recognition, and Access cards)
Main duties & Responsibilities:
- Program system as per specifications
- Plan the cable runs with the wireman
- Obtain customer codes before attending a call daily and when on Standby
- Complete handovers
- Complete job cards after every installation
- Provide feedback to Manager / Supervisor and Call Centre upon completion of a call
- Keep stock up to date and assist store man with stock take
- Keep the company vehicle clean
- Submit petrol slips
Core competencies:
- Customer Focus Functional/Technical Skills
- Approachability Problem Solving and Troubleshooting
- Integrity and Trust Technical Learning
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A Network Engineer is a professional responsible for setting up and maintaining networks within an organization or between organizations. They offer support to users, staff members, clients, or suppliers. As such, they need to have strong troubleshooting skills and be able to work with others to resolve issues.
Network Engineer responsibilities include:
- Monitoring network engineering performance and ensure system availability and reliability
- Configuring and installing various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
- Performing network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
Job brief
- We are looking for a Network Engineer to design, implement, maintain, and support our growing network infrastructure. You will be part of a systems engineering team that is responsible for designing and developing scalable, maintainable, highly available network architectures that meet business objectives and SLAs.
Responsibilities
- Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
- Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
- Monitor performance and ensure system availability and reliability
- Monitor system resource utilization, trending, and capacity planning
- Provide Level-2/3 support and troubleshooting to resolve issues
- Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
- Select and implement security tools, policies, and procedures in conjunction with the company’s security team
- Liaise with vendors and other IT personnel for problem resolution
- Requirements and skills
- Proven hands-on network engineering experience
- CCNP or higher (CCIE and/or CISSP highly valued)
- Deep understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS)
- Solid understanding of the OSI or TCP/IP model
- Hands-on experience with monitoring, network diagnostic and network analytics tools
- University degree in Computer Science or a related subject
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PURPOSE: The role of the Sales Support Coordinator is to ensure the effective and efficient management of sales leads, receiving of feedback from Sales Consultants regarding the outcome of appointments.
Your job description encompasses, but is not necessarily, limited to the following:
Key Performance areas:
SALES SUPPORT
- Receiving of feedback from Sales consultants regarding the outcome of appointments daily
- Capture and record all relevant information on sales systems and update the call status accordingly
- Handling of red flags and resolution of related sales complaints
- Handling of sales related enquiries by clients not related to new leads or leads in “Follow Up”
- Creating of leads where the clients did not call into the company (e.g. Website Leads, Self-Generated)
- Obtain quote value for reporting
- Creating leads to be process paperwork
VERIFICATION OF DATA
- Addresses on sales system (Recon or New client?) when loading a new lead for the processing of paperwork. Ensuring that no information related to leads are duplicated, this includes but is not limited to the loading of duplicate leads
- Ensure correct DOA levels have been signed off for contracts and quotes.
CREDIT VETTING AND DIRECT SALES
- Load lead onto the sales system
- Record the receipt of the application on the control sheet
- Check and copy submissions
- Ensure that the applications received meet the minimum standards
- REPORTING AND COMMUNICATION
- Assist with any problems or complaints
- Give full feedback to clients where necessary
- Ensure that information is communicated in a timely and accurate manner to all team members
CREATING OF PO REQUISTIONS AND RECEIPTING
- Receive quotes from District Sales, technical and Community Development team for purchasing of goods
- Ensure DOA signs off for approval
- Create requisition on SAP system or financial system
- Ensure PO is generated and submitted to supplier by procurement department
- Receive Goods delivery note and invoice for receipting
- Inform accounts payable to make payment to supplier once receipting of invoice is processed
- Follow up with Suppliers for outstanding PO`S generated
GENERAL
- Have knowledge about all facets pertaining to your position
- Attend all required meetings and training sessions
- Keep your workstation/office neat and tidy at all times
- Not abuse company telephone for private calls
- Filling, faxing, ordering of stationary and all other office duties
- Adhere to shift roster and office hours
- Emails to be processed daily (up to date by COB)
- Assisting with other ad-hoc tasks , analysis and projects as and when required by Management
Standing Operating Procedures
- Ensure that the disciplinary code is adhered to at all times
- Standing Operating Procedures must be upheld
- Meeting and keeping on agreed upon targets
- Meeting and keeping on agreed upon targets – performance
- High standard of service must be upheld
- Ensure SOX compliance at all times
- Ensure that the Big 5 principles are upheld at all times
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MAIN PURPOSE OF JOB:
- To drive the sales to achieve the required rented and new client targets.
QUALIFICATION & EXPERIENCE:
- Matric (Grade 12)
- Direct Sales experience - 2 years (field)
- Valid drivers license
- Training experience advantageous
DUTIES
- Cold calling for rented and new clients (Self and Team)
- Achieve revenue sales target (self and team)
- Networking for leads
- Planning and implementing of Expo’s and shopping centre displays
- Planning and implementing area-specific drives
- Drive the team to achieve rented and new client targets
- Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available
- Work closely with the staff members to identify and solve queries
- Staff Wellbeing
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Main purpose of job:
- Sell new and upgrade alarm systems, additions, CCTV systems, Electric Fences and link ups to new and existing clients
Qualification & experience:
- Previous sales experience, with proof of sales track record
- Knowledge of DSC, CADDX, IDS alarm systems, advantageous
- Matric
Job requirements & other attributes:
- Computer Literate (MS Office, Email and Internet)
- Excellent communication, presentation and negotiation skills
- Presentable and of sober habits
- Own reliable vehicle
- Valid driver’s license
Duties:
- Follow up on all leads received internally and via telesales
- Sell security solutions to new and existing clients
- Generate and close self-sourced leads
- Forge relationships with estate agents, builders, architects etc.
- Daily, weekly and monthly reporting
- Motivated to achieve and exceed sale targets
- Maintain all administrative duties pertaining to sales
Performance Standards
- Achieve target for revenue sales
- Achieve target for new clients
- Maintain a high standard of relationship with existing Estate clients
- Ensure that all leads and quotes are followed up on time
Competencies (Technical & Behavioural)
- Action oriented
- Customer focus
- Perseverance
- Functional/Technical skills
- Problem solving
- Technical Learning
- Drive for results
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PURPOSE: To effectively quote and sign up potential clients requiring the services of ADT Security.
Main purpose of job:
- Source and sell armed monitoring and armed response agreements to potential new customers
- Source and sell new and alarm system upgrades, additions to alarm systems, CCTV systems, electric fences to potential customers
- Achieve and exceed monthly sales targets for new customers and hardware sales
Qualification & experience:
- Previous sales experience, with proven track record in sales preferably capital goods sales (not FMCG)
- Knowledge of intruder detection equipment such as IDS, DSC alarm systems is advantageous
- Matric or equivalent
Job requirements & other attributes:
- Self-motivated and energetic
- Selling skills
- Good organisational and time management skills
- Excellent communication (written & verbal), presentation and negotiation skills
- Computer Literate (MS Office, Email and Internet)
- Presentable and of sober habits
- Valid driver’s licence and own reliable vehicle
- Hunter for new business
- Aptitude for electronic and technical equipment (alarms and alarm monitoring platforms)
Duties:
- Generate and close self-sourced deals
- Follow up on all leads received internally and via telesales
- Sell security solutions to new and existing clients
- Create solid & long-standing relationships with estate agents, builders, architects etc.
- Daily, weekly and monthly reporting
- Motivated to achieve and exceed sale targets
- Maintain all administrative duties pertaining to sales
Performance Standards
- Achieve both targets for revenue sales & for new clients
- Maintain a high standard of relationship with existing Estate clients
- Ensure that all leads and quotes are followed up on time
Competencies (Technical & Behavioural)
- Drive for results
- Action oriented
- Customer focus
- Perseverance
- Functional/Technical skills
- Problem solving
- Technical Learning
- Assertive
- Sense of urgency
- Adaptable
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Overall Purpose of the Job: Responsible for the ensuring timeous debit order runs are done and management of the Debi-check process.
Minimum qualification and experience:
- 3 to 5 years of relevant experience
- Excellent working knowledge of Microsoft office (-Excel advance).
- SAP
- Debit order experience 5 years
- Debi Check full knowledge.
- PASA experience
- Communication on all level in the organization
- Ability to manage multiple projects concurrently.
- Ability to interpret a variety of technical instructions.
Main duties & responsibilities:
- Management of debit order processes
- Analyze and integrate all debit order rejections and identify why and reasons with required actions.
- Training for staff
- Implementation of new processes
- Full control over the DebiCheck process
- Management of debit order rejection rates
- Analyzing Reporting /data Analytics
- Prepare Monthly Management reporting for HOD.
- Month Presentation reporting to management forum
- Plan and implement monthly billing strategies.
- Other duties and responsibilities to assist daily operations.
Behavioral Competencies:
- Strong business acumen and financial skills for effective problem solving.
- Managerial courage and ability to interact at all levels within the organization.
- Strong quantitative skills and a willingness to learn are needed to be effective in this role.
- Strong analytical skills
- Professional presence with strong, versatile, and polished interpersonal and communication skills
- Ability to be proactive and resourceful (anticipates issues and draw conclusions from financial and operating data)
- Must be detail-oriented, proactive, and able to balance multiple responsibilities and tasks in a fast-paced environment.
- Must be team oriented, enjoy a "hands on" environment and able to work under pressure and meet deadlines.
- Well-developed value-system specifically as it refers to ethics, integrity and trust.
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PURPOSE: To effectively quote and sign up potential clients requiring the services of ADT Security.
Main purpose of job:
- Source and sell armed monitoring and armed response agreements to potential new customers
- Source and sell new and alarm system upgrades, additions to alarm systems, CCTV systems, electric fences to potential customers
- Achieve and exceed monthly sales targets for new customers and hardware sales
Qualification & experience:
- Previous sales experience, with proven track record in sales preferably capital goods sales (not FMCG)
- Knowledge of intruder detection equipment such as IDS, DSC alarm systems is advantageous
- Matric or equivalent
Job requirements & other attributes:
- Self-motivated and energetic
- Selling skills
- Good organisational and time management skills
- Excellent communication (written & verbal), presentation and negotiation skills
- Computer Literate (MS Office, Email and Internet)
- Presentable and of sober habits
- Valid driver’s licence and own reliable vehicle
- Hunter for new business
- Aptitude for electronic and technical equipment (alarms and alarm monitoring platforms)
Duties:
- Generate and close self-sourced deals
- Follow up on all leads received internally and via telesales
- Sell security solutions to new and existing clients
- Create solid & long-standing relationships with estate agents, builders, architects etc.
- Daily, weekly and monthly reporting
- Motivated to achieve and exceed sale targets
- Maintain all administrative duties pertaining to sales
Performance Standards
- Achieve both targets for revenue sales & for new clients
- Maintain a high standard of relationship with existing Estate clients
- Ensure that all leads and quotes are followed up on time
Competencies (Technical & Behavioural)
- Drive for results
- Action oriented
- Customer focus
- Perseverance
- Functional/Technical skills
- Problem solving
- Technical Learning
- Assertive
- Sense of urgency
- Adaptable
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MAIN PURPOSE OF JOB: Manage all services done in the area, client queries and manage service technicians.
QUALIFICATION & EXPERIENCE:
- Grade 12 or equivalent
- Minimum 3 years management experience
- Customer Service experience
- People management experience
JOB REQUIREMENTS & OTHER ATTRIBUTES:
- Computer literate (MS Office, Listener, Outlook, Internet
- Knowledge of Listener advantageous
- PSIRA Registered (Grade B)
- Valid Driver’s Licence
- Conversant in SAIDSA requirements
KEY PERFORMANCE AREAS:
- TECHNICAL TARGETS
- EHS
- PEOPLE MANAGEMENT
- ADMINISTRATION
DUTIES:
- Plan and manage the service callouts
- Liaise with clients with regards to technical and account queries
- Meeting Field Force Transformation (FFT) targets
- Ensure proper stock control and counts in technical vehicles as well as inspections
- Manage Health and Safety and injuries on duties
- Conduct SHE inspections for ladders, electrical equipment, PPE and vehicle checks
- Conduct SHE meetings and toolbox talks with Installations staff
- Identify Training and development needs among staff and coach accordingly
- Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available
- People management, including all HR related issues as well as staff development
- Work closely with the staff members to identify and solve queries
- Staff Wellbeing
- Complete the following reports- figures and targets, late service calls, fuel consumption and kilometres, red/green flag and SMS test.
- Check and distribute fines to installations staff and obtain signed AOD’s
- Check individual installers cellphone bills and obtain signed AOD’s
- Check Installer drive sheets i.e. arrival and departure times at sites
- Receive and attend to Listener notes and provide feedback
- Address emails received from internal departments and provide feedback
PERFORMANCE STANDARDS:
- Ensure that weekly service targets are met
- Ensure first time resolution to client query and the correct payments are received for service calls.
- Ensure that FFT targets are met as set out in the budget for the branch.
- Minimise stock loss to less than 1%.
- Ensure that all incidents are reported to HR within 24 hours of the incident occurring
- Ensure inspections are conducted on a monthly basis and discrepancies reported to Installations Manager / HOD
- Ensure toolbox talks and SHE meetings are conducted monthly and minutes sent to HR Officer – EHS
- Ensure that the terminated paperwork is submitted to HR for processing
- Ensure that staff performance is monitored and recorded regularly
- Ensure that staff are given the proper training and in line with the work completed
- Ensure that queries are dealt with effectively and efficiently
- Ensure that AOD’s are signed and submitted to payroll before 10th of each month for payroll cut off
- Ensure that Listener notes and emails are attended to timeously and feedback provided
- Ensure that Installers whereabouts are recorded accurately
- Ensure that reports are completed on a weekly basis and sent to Installations Manager
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Qualification & experience:
- Matric or equivalent
- HR Qualification (Degree/Diploma)
- Minimum 4-7 years recruitment and selection experience
- Valid Driver’s License
Job requirements & other attributes:
- Computer literate (MS Office, MS Outlook, and internet)
- Sound knowledge of labour legislation
- Good knowledge of HR Practices
- Working knowledge of recruitment platforms and HR online systems
Duties:
Administration
- Provide support and guidance to staff across the full range of HR related matters and contribute to the successful delivery of Fidelity ADTs HR function through supporting and reflecting the company’s core values, aims and objectives.
- Knowledge of labour legislation including BCEA, LRA, COIDA, EEA and BBBEE
- Ensure 100% compliance when loading and processing of all new hires & internal appointments
- Benefits management & submission of (Provident Fund- exits, Death – funeral claims, Employee Awards- processing)
- Knowledge of provident funds and related benefits.
- Knowledge of PSIRA (Private Security Industry Regulatory Administration)
- Maintain HRIS system (Compliance of employee information)
- Ensure timeous submission of monthly input to payroll
- Support departments with UI19 process & SASSA applications
- Support and ensure smooth onboarding & induction of new employees (prompt communication to departments regarding employee, email activation Active directory date)
- Submission of Weekly/Monthly HR Reports – PSIRA, Promotions, Umsuka but not limited to
- Ad hoc queries from staff (Walk-ins)
- Implement and drive projects as required
- Advise, implement, and monitor HR practices in Region
- Support and assist with filing.
Recruitment
To support and assist recruiters with the below.
- Place ads in appropriate media and on notice boards
- Peruse CV’s & identify candidates with relevant experience/background
- Do telephonic interviews if applicable
- Set up interviews with candidates who meet job requirements
- Conduct competency-based interviews & compile a shortlist
- Interview shortlisted candidates in conjunction with Line Management
- Discuss the top competencies and successful candidate with the Line Manager
- Prepare an approval and relevant docs to be submitted and offer letter to the successful candidate
- Send regret letters to unsuccessful candidates
- Compile & request engagement paperwork from candidates
- Assist with onboarding packs
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Overall Purpose of the Job: The aim of a Quality Inspector is to inspect Dealer and In-house alarm installations.
Minimum Qualifications and Experience:
- Grade 12
- Previous technical alarm experience – proven track record.
- PSIRA Registration – Grade C.
- Computer literate – Microsoft Office and Listener.
- Driver’s license (essential)
- Sober habits and candidate must be presentable.
- Good communication skills.
Main Duties and Responsibilities:
- Schedule inspections with clients and capture the inspection results when needed.
- Capture results and file all inspection results when needed.
- Do 8 inspections and complete all inspection documentation daily
- Generate inspection reports based on the inspection outcome.
- Collect photographic evidence on inspection failures
- Report status of inspections to management and assist in determining common failure reasons with the aim to minimize failures.
- Liaise with Dealer and In-house management regarding inspection results.
- Analyse and report trends found.
- Will be required to travel to other branches.
- Vehicle to be kept clean and tidy at all times
- Follow all relevant Standing Operating Procedures
- Ensure that the disciplinary code is adhered to at all times
- Assistance with any client problems or complaints
- Attend all required meetings and training sessions
- Standing Operating Procedures must be upheld
- Meeting and keeping on agreed times
- High standard of service must be upheld
- Ensure compliance of the Occupational Health and Safety Act
- Ensure that the FADT Vision and Mission are upheld at all times
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MAIN PURPOSE OF JOB:
- To drive the sales to achieve the required rented and new client targets.
QUALIFICATION & EXPERIENCE:
- Matric (Grade 12)
- Direct Sales experience - 2 years (field)
- Valid drivers license
- Training experience advantageous
DUTIES
- Cold calling for rented and new clients (Self and Team)
- Achieve revenue sales target (self and team)
- Networking for leads
- Planning and implementing of Expo’s and shopping centre displays
- Planning and implementing area-specific drives
- Drive the team to achieve rented and new client targets
- Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available
- Work closely with the staff members to identify and solve queries
- Staff Wellbeing
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Overall Purpose of the Job: To ensure overall management of sales, marketing, operations, technical and administrative functions within the branch. To maintain high operational standards, grow the branch, meet deadlines, achieve budget, and endeavor to reduce crime levels.
Minimum Qualifications and Experience Required:
- Post matric qualification in general management advantageous.
- A sales, Marketing, or Management diploma is advantageous.
- Financial knowledge of budgets forecasting and P & L.
- Grade B Security Certificate.
- 3 years minimum experience, at mid-management level.
- Experience in managing people
- Experience in the security industry
- Computer Literate (MS Office, advanced Excel, PowerPoint)
- Knowledge of operations, sales, technical and administrative
- Valid driver’s license with own reliable vehicle.
Main Duties:
Leadership
- To consistently provide strong leadership of the branch and its employees.
- To communicate with passion the vision and strategy of the branch and its performance.
- To make timely, considered decisions for the long-term success and development of the branch.
Finance, Planning & Controls
- Submit budget plans and stretch targets for each facet of the branch, and ensure these are continually met.
- Submit annual business plans, and operating and sales budgets for the branch in accordance with regional requirements.
- Manage and ensure accurate forecasting for branches in accordance with Finance.
- Manage branch P&L to ensure profitability is sustained and growth is achieved
- Manage effective collections for the branch
Operations
- Ensure that effective planning/ production controls are established in all areas and are a key management tool.
- Maintain business functions to increase productivity, quality, and customer service whilst reducing costs by utilising modern process techniques.
- Champion the development of a customer-focused quality improvement culture.
- Ensure that the appropriate customer service metrics are monitored regularly and that prompt actions are taken where necessary
- Ensure that service levels throughout the branch are sustained
- Drive a community-driven proactive service throughout the branch
- Manage the branch fleet to ensure that no disruptions occur due to vehicles off the road
- Manage operational area managers to ensure operational excellence throughout the branch
- Ensure client visits for contact crimes are attended to (It is expected that the manager does not delegate this duty)
Health, Safety, and Environment
- Maintain health & safety policies and working procedures.
- Ensure compliance with Company policies, SA laws, codes of practices, and corporate guidelines
Marketing
- Drive all marketing activations within the branch
- Drive customer perception within the branch and address issues highlighted in customer perception surveys
- Drive a strong social media presence within the branch identifying influencers and forging good relationships with them
- Drive a culture of “content creation” to remain relevant in the social media space
- Ensure that OTT strategies are implemented and relevant
- Drive effective/proactive communications
Commercial
- Be proactive in regularly reviewing customer requirements and feedback.
- Communicate with customers on a regular basis.
- Ensure close liaison with the branch sales team.
- Exploit new market and product opportunities via various external routes.
- Create an environment where solutions to technical customer demand issues can be resolved creatively with commercially viable products.
People Management
- Identify training and development needs among staff and coach accordingly.
- People management, including all HR-related issues as well as staff development.
- Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available
Business development
- Together with operational managers identify LSS and bulk sale opportunities
- Generate proposals for bulk business/LSS sites
- Drive community involvement through operational collaborations and the effective communication thereof
- Manage the profitability of LSS schemes
Attrition
- Manage all elements of attrition
- Drive reconnections within the branch
- Analyse branch attrition and plan mitigating actions to remedy it
- Manage sales channels to ensure exposure to bad debt and the financial difficulty remains at a minimum
Competencies (Technical & Behavioural)
- Integrity and trust
- Caring about direct reports
- Command Skills
- Managing through systems
- Time Management
- Business Acumen
- Drive for results
- Customer Focus
- Managing and Measuring Work
- Building effective team
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Main purpose of job:
- Sell new and upgrade alarm systems, additions, CCTV systems, Electric Fences and link ups to new and existing clients
Qualification & experience:
- Previous sales experience, with proof of sales track record
- Knowledge of DSC, CADDX, IDS alarm systems, advantageous
- Matric
Job requirements & other attributes:
- Computer Literate (MS Office, Email and Internet)
- Excellent communication, presentation and negotiation skills
- Presentable and of sober habits
- Own reliable vehicle
- Valid driver’s license
Duties:
- Follow up on all leads received internally and via telesales
- Sell security solutions to new and existing clients
- Generate and close self-sourced leads
- Forge relationships with estate agents, builders, architects etc.
- Daily, weekly and monthly reporting
- Motivated to achieve and exceed sale targets
- Maintain all administrative duties pertaining to sales
Performance Standards
- Achieve target for revenue sales
- Achieve target for new clients
- Maintain a high standard of relationship with existing Estate clients
- Ensure that all leads and quotes are followed up on time
Competencies (Technical & Behavioural)
- Action oriented
- Customer focus
- Perseverance
- Functional/Technical skills
- Problem solving
- Technical Learning
- Drive for results
go to method of application »
The main purpose of the job: To install electronic alarm and security equipment for domestic, commercial, and industrial sectors.
Qualification & experience:
- Matric or equivalent
- Minimum 5 years experience as an alarm technician
- Extensive programming, wiring, installations, and fault-finding experience
Job requirements & other attributes:
- Valid driver’s license essential
- Must be PSIRA registered (Grade C)
- Sound knowledge of DSC, FBI, CADDX, IDS, Paradox, and Telecom systems
- Knowledge of CCTV, Intercom systems, and access control advantageous
- Able to work standby as and when required
Technical duties:
- Perform alarm installations as per quotation
- Program alarm panels/system as per specifications
- Issue clients with quotes on site for additional equipment if necessary
- Plan the cable runs with the wireman
- Obtain customer codes before attending a call daily and when on Standby
- Complete handovers
- Complete invoices and job cards after every installation
- Provide feedback to Manager / Supervisor and Call Centre upon completion of a call
Performance Standards:
- Ensure that installation corresponds to Sales Rep’s quotation
- Ensure that alarms are programmed according to ADT prescribed standards
- Ensure that the correct details are quoted
- Adhere to SHE requirements at all times
- Ensure that the correct customer details are obtained prior to attending the call
- Ensure that handovers, invoices, and job cards are completed accurately and within prescribed standards
- Ensure that feedback is provided timeously to the relevant parties
General Duties:
- Download cites every morning
- Keep stock up to date and assist storeman with stock take
- Keep the company vehicle clean
- Submit petrol slips
Performance Standards:
- Ensure that stock is up to date at
- Ensure that stock is up to date at all times and report any discrepancies
- Ensure that the company vehicle is clean at all times
- Ensure that petrol slips are submitted weekly
Competencies (Technical & Behavioural):
- Action Oriented
- Priority setting
- Customer Focus
- Planning
- Interpersonal savvy
- Approachability
- Functional / Technical Skills
- Delegation
- Integrity and Trust
- Informing
Internal clients:
- Installations
- Servicing
- Investigations
- Operations
- Technical Trainer
External clients:
Method of Application
Use the link(s) below to apply on company website.
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