Job Opportunities at South African Post Office

Key Responsibilities

• Facilitate compilation and maintenance of operational risk management policies, procedures and
• methodologies in line with all statutory & regulatory requirements, best practice standards and business practices.
•  Perform operational risk identification and assessment in various business units across the bank. Identify control gaps and recommend on how to fill these.
•  Implement effective operational process and procedures with appropriate controls to ensure compliance with all relevant legislation.
•  Implement plan/s to prevent, eliminate and mitigate operational risks.
•  Guide and monitor accurately reporting on control effectiveness, status of the risks and progress of corrective action implementation
•  Develop strong and effective relationship with all relevant stakeholders by addressing issues/concerns in timely manner.
•  Monitor and report on operational risk management and compliance issues where indicators prompt attention/involvement.
•  Track and monitor Operational risk issues for business units.
•  Embed risk management and compliance awareness and training by establishing, facilitating, co-ordinating and guidance.
•  Report operational risk issues and decisions to senior management on regular basis.
•  Ensure that Business Continuity Management (BCM) plans, processes and procedures are up-to-date and implemented.
•  Track and report on the business remedial actions on open audit items.
•  Build trend and scenario analysis based in historical date and world best practice,
•  Capture and track loss data in terms of the 7 OR categories and international OLX methodologies.

Minimum Requirements

• Bachelor’s degree qualification E.g. Risk Management, Auditing, Project and Program Management
• Certification in Governance, Risk Management
• 5 years applicable experience

Knowledge and understanding of:

• Sound knowledge of risk management best practices and methodologies such as IRMSA standards, Banks act
• regulations and ISO standards
• Knowledge of legislation, regulations, internal policies and procedures Operations with specific reference to the
• Public Finance Management Act, Risk assessment methodologies with specific reference to risk identification,
• cause analysis, risk control and mitigation strategies as well as risk reporting
• Project and Programme Management principles
• Knowledge and understanding of the Payment industry regulations and SASSA payments will be beneficial.

Skills and Attributes:

• Ability to conduct Operational Risk Assessments (ORA’s)
• Project Management
• Problem solving
• Self-driven and able to pursue a vision and objectives with tenacity and without supervision
• Self-starter with initiative

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Key Responsibilities

•  Procuring, Registering, Management and Maintenance of a Cell Captive
•  Proficient in SAM (Solvency Assessment and Management) or Solvency II
•  Knowledgeable on placement of Reinsurance
•  Implement and control claims policies, processes and procedures
•  Manage salvage and auction operation for optimal returns
•  Research, develop and maintain the insurance policies to ensure growth and sustainability
•  Gather management information (analytical intelligence) and compile relevant management reporting
•  Analyse and evaluate risks for underwriting of insurance business opportunities
•  Manage and facilitate the insurance placement process to align with the insurance needs of the bank in a cost effective manner
•  Develop and coordinate the creation and execution of the Postbank Insurance strategy
•  Manage relationships with various stakeholders including suppliers
•  Establish risk and prevention measures and recommend / monitor corrective action
•  Knowledgeable in the development of Wealth/Bancassurance offerings
•  Continuously evaluate trends and implications to inform decision-making relating to products and services
•  Conform to segregation of duties to adhere to accepted Insurance best practise
•  FAIS Representative – completion of risk assessments and appropriate as per FAIS Act
•  Ensure the efficient management of function / resources and reporting in accordance with the stipulations of the PFMA, company specific policies and regulations, national legislation, fraud prevention and risk management principles, Corporate Governance, Skills development, Delegation of Powers, etc.

Minimum Requirements
Qualifications:

• Bachelor’s degree qualification, E.g. Risk Management

Experience:

• Minimum of 5 years’ experience in the Corporate insurance field of which 3 years in a supervisory role. Insurance
• Board Exam written every 3 years for Representatives. Insurance experience in a banking environment will be beneficial.

Knowledge, Skills and Attributes

• General legislative framework pertaining to the Risk Management environment (E.g. PFMA, King 11, etc)
• Risk, loss ratio, insurance and underwriting principles, claims dynamics and auction processes
• Insurance markets/principles
• Business models
• Knowledge of various models
• Legal recovery
• Relevant statutes, rules and regulation
• Concept of customer satisfaction
• Strategy development, deployment, planning and communications
• Project management (principles, practices, techniques and tools)
• Organisational development, management techniques and good business practices. Financial Management
• Value Chain Management
• Risk and Compliance management

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Key Responsibilities

•  Prepare for industry meetings, participate and support the Management in meetings (including building relationship with various interbank participants and the regulators)
•  Ensure that the industry / interbank requests are addressed i.e. receive industry requests and sending to relevant parties internally and following up with internal parties and responding to industry request within the agreed timelines
•  Attendance of external meetings and represent Postbank in Industry technical forums.
•  Ensure that internal stakeholders are kept abreast with industry developments (enhancements of existing and new business, new payments mechanisms, new legislation, developments from the Standard Bank, VISA and Bankserv relationship)
•  Compile payments aspects in documents and collate the necessary responses.
•  Implementation and execution of the overall payments functions
•  Administer the PASA operations “post-box” function, i.e. obtaining and distributing documents to various stakeholders, ensuring that Postbank’s representatives at PASA are regularly updated and control access into PASA’s intranet
•  Assist management with the research in domestic and international payments trends and enhancements

Minimum Requirements:

•  Diploma (NQF 6 )or Degree (NQF 7) equivalent i.e. Commercial or IT qualifications
•  At least 1-3 year experience in the banking environment, knowledge of the banking operations is essential and IT technical exposure

Knowledge and understanding of:

•  And knowledge banking products is an added advantage

Skills and Attributes:

•  Computer literacy (At least MS Word, Excel, PowerPoint and Outlook)
•  Ability to handle detailed information correctly
•  Verbal and written communication skills
•  Conflict resolution skills
•  Assertiveness skills
•  Analytical skills
•  Persuasive skills
•  Co-ordination skills
•  Problem solving skills

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Key Responsibilities

• Design systems; install hardware and operating systems; identify solutions through constant interfacing with appropriate management levels, clients, departments, and vendor organizations to ensure a cost effective and efficient infrastructure environment is available to provide the processing power essential to department operations
• Install software and systems hardware; troubleshoot, maintain, upgrade and provide solutions to complex hardware/OS problems; alert management, help desk team, and other IT groups when sensitive issues arise or a major problem is suspected; minimize client productivity loss caused by technology outages, and provide necessary infrastructure for clients to meet their business needs
• Monitor and control infrastructure performance in the areas of response, throughput and availability.
• Proactively research and locate the necessary tools and processes to identify troublesome trends as they develop; analyse trends and develop a longrange plan designed to resolve problems and prevent them from recurring; maintain high service levels for the user community, and establish a method to easily compare the installation of performance against established performance objectives.
• Participate in various IT projects intended to continually improve/upgrade the telecommunications infrastructure; for example, evaluate new software and hardware required to meet business needs or to make a process more cost effective.
• Handle times of peak service demands or as needed to solve complex problems aimed at delivering consistent quality service to clients within predefined service levels; review assigned service requests daily, following up and providing status updates to clients; ensure data pertaining to the status of service requests is entered into the help desk problem tracking systems (Remedy) accurately and promptly on a daily basis to provide an upto-date picture of service delivery status and backlog.
• Identify opportunities and recommend solutions for improving service efficiency and effectiveness; participate in IT initiatives to address service issues;
• keep abreast of technical enhancements; have a working knowledge of department-specific applications; attend seminars and other educational opportunities; seek out insight and on-the-job training from peers and other internal and external resources
• Configure, install and maintain necessary hardware and OS for hardware and software to provide a suitable environment to run production applications and perform development; perform maintenance and release upgrades on a timely basis or as needed; monitor performance and availability of Unix/Linux platforms
• Assist in developing strategic and tactical planning of Unix/Linux environments for internal customers, including discovery and documentation of user requirements before development design
• Audit the Unix/Linux environment for security strength and apply necessary changes and patches to keep security up to ISO standards.
• Design and implement System architectures.
• Develop/ follow procedures for Unix/Linux administration.
• Assist in setting priorities and managing resources to achieve unit, division and corporate goals.
• Recommend standards and guidelines.
• Recommend/select specific products as necessary, participating in tool and vendor evaluations.
• Participate in and contribute to task forces and special projects initiated within departments/divisions.
• Continuously strive to improve client support, identifying opportunities and recommending solutions for improving service efficiency and effectiveness; have a working knowledge of department-specific applications

Minimum Requirements:
Qualifications:

• IT Diploma (NQF Level 6) or NQF equivalent
• 3 – 5 years relevant IT experience
• Valid Code B Driver’s

Experience:

• 3 – 5 years relevant IT experience

Knowledge and understanding of:

• In depth knowledge of IBM Aix Technology, Sun Solaris, Redhat Linux (Other Favours), IBM Virtualisation Technology and Storage Disk Management,
• Extensive knowledge of Cloud Technologies will be an added advantage, In depth knowledge of hardware and OS software, Supervisory and
• interpersonal skills, In depth knowledge of operating systems, Knowledge of operating systems planning, enhancements and installations,
• Demonstrated experience in effectively managing small to large projects within a cross-functional environment, Knowledge of Management tools and
• Applications, Understanding of the enterprise business and business processes, knowledge of business unit functions and cross-group
• dependencies/relationships, Quality assurance & control and Project Management.

Skills:

• Broad range of Unix/Linux OS knowledge and skills desired, primarily IBM Aix 6.1, Linux Redhat, Cloud Technologies and IBM Virtualisation
• Technology, Thorough understanding of distributed systems architecture and comprehensive knowledge of multiple technical disciplines,
• Excellent technical knowledge and aptitude in the areas of networks, hardware, software and troubleshooting techniques,
• Ability to solve operating system problems and to manage the performance and capacity of a Unix/Linux systems environment,
• Experience in effectively communicating with a broad base of end users and multiple management layers,
• Ability to effectively adapt to rapidly changing technology and apply it to business needs,
• Ability to anticipate user requirements and identify and resolve complex problems with minimal supervision; strong customer service and communication skills,
• Good judgement and analytical skills; strong follow-up and organizational skills,
• Ability to conduct and prepare feasibility studies; develop client proposals, including estimates for costs, time and resources; prepare statistical reports: complete cost/benefit analysis and conduct business,
• Ability to assess internal and external operating practices, anticipate future system requirements and research and analyse emerging technologies

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Key Responsibilities

• Responsible for security, encryption, authentication, key management and applied cryptograph
• Assist with the evaluation, design and delivery of major new Crypto security technologies
• Responsible for Certificate Authority, Certificate Enrolment Web Service, Revocation servers & HSMs
• Implement cryptographic solutions (including authentication, encryption, hashing, tokenization & signing) across applications, backup, database, endpoint device, email, file, network, removable media and storage domains
• Create Key Ceremony policies and procedures
• Establish and Maintain Certificate Authority for Postbank
• Manage the team through setting of and monitoring of KPA and provide the required leadership and mentorship – establish principles and processes to ensure the team spends time on personal training, development and mentoring that is aligned with their job profiles.
• Create reports for business/CIO
• Ensure Postbank HSM and cryptography are that of the industry standard.
• Partner with the Operational Risk officers, Information Security Officers and other relevant stakeholders to ensure that services offered are relevant, timely, and of appropriate quality
• Escalate changes needed in practices in order to mitigate critical risks identified to ensure regulatory compliance
• Ensure adherence of Cryptography Services per the Information Security Policies / Guidelines
• Report non-compliance & deviations to appropriate stakeholders.
• Maintain Crypto Hardware to effectively maintain all crypto infrastructure to ensure that they are on the latest patches and software
• Ensure compliance with stakeholder requirements, efficient management of the resources and reporting in accordance with the stipulations of the PFMA, Public Entities Act, Companies Act, Postal service Act, Intelligence legislation, King III Report on Corporate
• Governance, Articles of Association, Tax Act, company specific policies and regulations, national legislation, fraud prevention and risk management principles, Corporate Governance, Skills development, Delegation of Powers, etc.

Minimum Requirements

• A Degree in Business, IT or a related subject (NQF7)
• Cryptography/ relevant security related Certificates will be an added advantage
• Financial or Banking industry experience will be an addedadvantage
• 5 years’ experience in Cryptography
• Experience in working with Unix/Linux, Wintel, Storage
• Technologies solutions and tools
• 3-5 years’ experience in Cryptography related infrastructure (including hardware security infrastructure, security technology and processes.

Skills & Attributes

• Analytical
• Written and verbal Communication
• Proven ability to deliver solutions/problem resolutions to
• tight timelines
• Contribute to a team-oriented environment
• Experience in delivering projects within an agile
• environment
• Enthusiastic
• Collaboration
• Flexibility
• Work under stress

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Key Responsibilities

• Implement Customer Experience objectives and standards for Postbank. The standards must be defined across different channels e.g. ATM vs. call centre vs. branch experience.
• Drive communication processes with key Postbank and SAPO representatives. Be part of SAPO Operations, Regional and Area meetings.
• Implement and operationalise a customer experience measurement framework.
• Provide Regional government leads and maintain continuous relationship post acquisition.
• Establish and maintain excellent relations with customer base
• Respond efficiently, accurately and courteously to all customer service matters, complaints and requests
• Conduct financial education/literacy and SASSA beneficiary education
• Participate in the Voice of the Customer forums within the Region where critical customer concerns and issues can be raised with internal stakeholders. Use these forums to ensure that problems are resolved.
• Achieve and/or exceed set sales targets for product and services
• Ensure the efficient management of function/resources in accordance with the stipulation of the PFMA, fraud prevention and risk management principles, Corporate Governance, legislation agreement, Company policies, practice procedures, regulation, Delegation of Powers, etc.
• Increase profitability volume growth and sustain competitive advantage
• Receive, investigate, resolve and report customer related complaints
• Develop, encourage and nurture collaborative relationships within Postbank and across the SAPO Group.

Minimum Requirements

• National Diploma (NQF 6) or similar with majors in Sales & Marketing. A Degree and RE Certificate (Regulatory
• Examination)will be an added advantage
• 3-5 years’ experience in Sales and Marketing/Customer Service preferably within the Financial Services

Knowledge and understanding of:

• Industry Product knowledge
• Financial Services knowledge and expertise
• Key account management
• Code of banking practice
• Complaints management
• Company policies and procedures
• FAIS

Skills and Attributes

• Able to interact well with diverse people across multiple functions, Computer literacy skills (MS Word; Excel, Power Point),
• Customer Service, Excellent Communication & Presentation Skills (Verbal/Written), Excellent Interpersonal and Customer
• Relationship skills, Ability to sell financial services products, Ability to negotiate and close sales deals, Be able to visit and support Regional customers,
• Able to market and sell ideas,
• Ability to gather marketing intelligence,
• Strong process orientation in identifying opportunities,
• High level Relationship building skills,
• Planning, organising, co-ordination, scheduling skills, Interpretation skills, Judgemental and problem solving skills, Persuasiveness, Decision making, Conflict management, Coordination skills, Empathy, Superior service ethic,
• Able to persevere despite setbacks,
• Taking ownership and responsibility Adaptable, Friendly and Approachable, Creative and Innovative, Desire to generate value,
• Professionalism, Client oriented, Deadline driven

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Key Responsibilities

• Evaluate and design capabilities in terms of people, process and infrastructure to deliver on business strategy
• Assist with design and optimisation of Business Architectures (Process, IT, People)
• Map End-to-end Business Processes (As-Is & To-Be) for all levels.
• Drive Process Optimisation, Elimination, Automation, Standardisation and Centralisation.
• Translate corporate strategies into implementable tactical plans for the Postbank operations environment. Identify and implement opportunities to enhance existing processes.
• Interact closely with IT function in identifying opportunities to implement new technologies and functionalities to reduce costs and improve effectiveness.
• Manage the quality issues in the Postbank operations environment in terms of teamwork, employee involvement, continuous process improvement, benchmarking and quality function deployment.
• Conduct training on operational procedures
• Conduct research on best practises.
• Ensure that flexible labour structures and working policies and procedures are in place to deal with the challenges and opportunities that are facing the organisation.
• Communicate and co-ordinate with external technical service providers to ensure designs are optimal in terms of the service level agreement
• Ensure the financial management and control of the function / resources in accordance with the stipulations of the PFMA, fraud prevention and risk management principles, legislation, company policies, processes, regulations, etc.

Minimum Requirements

• Bachelor Degree in Industrial Engineering or equivalent ( NQF 7)
• 3 to 5 years’ process engineering experience in a banking environment

Knowledge and understanding of:

• Enterprise Architecture Knowledge/Expertise will be an advantage
• Strategy interpretation and implementation
• Good knowledge of Operational Processes
• Knowledge of Project Management principles
• Understanding of End to End Plans in a production environment
• Strong Understanding of Lean and waste elimination tools/techniques
• Strong Understanding of Business Process Re-engineering
• Knowledge of Value stream mapping, IDEFO and 6 Sigma
• Knowledge of Visio, Aris and/or Tibco Nimbus will be an advantage

Skills and Attributes

• Planning and Coordination skills, Analytical, Strong communication and presentation skills, People Management, Report writing, Conflict Management, Problem solving, Computer Literate, Persuasive, Stress handling, Objective, Team oriented,
• Open minded, Logical approach, Flexible, Customer oriented, Quality focussed, Self-starter, Good leadership