Process Engineer at South African Post Office

Key Responsibilities

• Evaluate and design capabilities in terms of people, process and infrastructure to deliver on business strategy
• Assist with design and optimisation of Business Architectures (Process, IT, People)
• Map End-to-end Business Processes (As-Is & To-Be) for all levels.
• Drive Process Optimisation, Elimination, Automation, Standardisation and Centralisation.
• Translate corporate strategies into implementable tactical plans for the Postbank operations environment. Identify and implement opportunities to enhance existing processes.
• Interact closely with IT function in identifying opportunities to implement new technologies and functionalities to reduce costs and improve effectiveness.
• Manage the quality issues in the Postbank operations environment in terms of teamwork, employee involvement, continuous process improvement, benchmarking and quality function deployment.
• Conduct training on operational procedures
• Conduct research on best practises.
• Ensure that flexible labour structures and working policies and procedures are in place to deal with the challenges and opportunities that are facing the organisation.
• Communicate and co-ordinate with external technical service providers to ensure designs are optimal in terms of the service level agreement
• Ensure the financial management and control of the function / resources in accordance with the stipulations of the PFMA, fraud prevention and risk management principles, legislation, company policies, processes, regulations, etc.

Minimum Requirements

• Bachelor Degree in Industrial Engineering or equivalent ( NQF 7)
• 3 to 5 years’ process engineering experience in a banking environment

Knowledge and understanding of:

• Enterprise Architecture Knowledge/Expertise will be an advantage
• Strategy interpretation and implementation
• Good knowledge of Operational Processes
• Knowledge of Project Management principles
• Understanding of End to End Plans in a production environment
• Strong Understanding of Lean and waste elimination tools/techniques
• Strong Understanding of Business Process Re-engineering
• Knowledge of Value stream mapping, IDEFO and 6 Sigma
• Knowledge of Visio, Aris and/or Tibco Nimbus will be an advantage

Skills and Attributes

• Planning and Coordination skills, Analytical, Strong communication and presentation skills, People Management, Report writing, Conflict Management, Problem solving, Computer Literate, Persuasive, Stress handling, Objective, Team oriented,
• Open minded, Logical approach, Flexible, Customer oriented, Quality focussed, Self-starter, Good leadership