Job Opportunities at NTT Ltd.

Your day at NTT DATA

• Senior Project Manager with experience in managing multiple digital technology projects concurrently and SAP implementation. Experience must include working with complex projects that used a combination of a waterfall based and agile project approach. Experience in Click-up is advantage.

What you'll be doing

Key Responsibilities:

• This senior role is responsible for leading the delivery of Global SAP digital solutions (through all project phases).
• The project manager will support the Business Lead in Project Rally.
• The Project Manager will report into the GDT Programme Management Office.
• The Solution must be delivered on time, within budget and meet the desired requirements, business objectives, scope validation and quality requirements. The Project Manager will work closely with the appointed Service Integrator (Implementation Partner) and other project stakeholders to ensure successful delivery.
• Responsible for Solution Delivery
• Provide Business Leads with SME guidance as far as project implementation-lifecycle and -requirements are concerned.
• Ensure GDT PMO requirements are met.
• Participate in RFP and Contracting activities and manage Service Integrator accordingly.
• Manage scope, schedule, budget, quality and risks as they pertain to the project.
• Develop, manage and track detailed project plan ensuring alignment to and integration with the overall project plan and lifecycle
• Manage project stakeholders, communication, change management and escalations.
• Manage resource requirements (business and Solution Integrator).Responsible for Team performance and delivery.
• Conduct project meetings and “status calls”, contribute to site Steercom and Project Steercom reports.
• Manage Risks, Actions, Assumptions, Issues, Decisions and Dependencies.
• Optimally utilize prescribed project management methodology and tools.
• Facilitate sign-off for phase, gate and project completion deliverables.
• Manage Service Introduction ​

Academic Qualifications and Certifications:

• At least 15 years + of global multi-national SAP project management and implementation experience required using the ASAP and Activate combined with agile methodologies
• SAP Certification and implementation experience in at least 3 different SAP technologies or modules
• Five full life-cycle SAP projects completed as functional consultant.
• Ten full-lifecycle Projects (budget in excess of R150M) as Project Manager of which at least 50% must be global multi-national greenfields implementations.
• Excellent functional integration knowledge
• Confident in the use of SAP Solution Manage
• Project Management certification - preferred.
• Bachelor's degree (preferred).
• SAP S/4HANA implementation experience – must
• Experience in combination of a waterfall based and agile project approach.
• Experience in Click-up is advantage ​

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Your day at NTT DATA

• Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
• Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training.
• Provides support to customers/users where the product is highly technical or sophisticated in nature.

What you'll be doing

• The MS Engineer is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions .The MS Engineer s responsible for managing tickets of low to high complexity.

Key Roles and Responsibilities:

• Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational
• Perform necessary checks, apply monitoring tools and respond to alerts
• Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
• Assist in analyzing, assigning, and escalating support calls
• Investigate third line support calls assigned and identify the root cause of incidents and problems
• Report and escalate issues to 3rd party vendors if necessary
• Provide onsite technical support to clients and provide field engineering services to clients
• Conduct a monthly random review of incidents and service requests, analyze and recommend improvement in quality
• Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
• Proactively identify opportunities for work optimization including opportunities for automation of work

Knowledge, Skills, and Attributes:

• Ability to communicate and work across different cultures and social groups
• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
• Ability to maintain a positive outlook at work
• Ability to work well in a pressurized environment
• Ability to work hard and put in longer hours when it is necessary
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
• Ability to adapt to changing circumstances
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey

Academic Qualifications

• Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)

Required Experience:

• Demonstrated work experience
• Demonstrated experience required in Engineering function within a medium to large ICT organization
• Demonstrated experience of Managed Services
• Demonstrated working knowledge of ITIL processes
• Demonstrated experience working with vendors and/or 3rd parties