Job Opportunities at Motus Holdings Limited

Job Description    

• The successful candidate will deliver sales in order to process parts counter sales transactions accurately and timeously through the execution of predefined work objectives as per agreed standard operating procedures. Required to do counter and telesales                                                                                                        

Specific Role Responsibilities    

• Conduct all transactions with customers with the utmost courtesy.
• Correctly place such items in stores.
• Ensure accurate identification of customer’s needs by means of parts catalogues, computer stock lists.
• Implementation of discount structure as applicable.
• Assist all company staff in parts identification and if required, replacements.
• Assist in training new parts persons. • Ensure all paperwork, documentation, requisitions are properly recorded within stock control system.
• Ensure that all credit sales are made to an authorised signatory of approved account.
• Keep all parts catalogues, manufactures lists, etc. updated and tidy.
• Ensure Warehouse Manager is kept aware of stock movement.
• Notify Warehouse Manager of any difference noted when inspecting incoming goods.
• Maintain good helpful relationships with all customers and their representatives.
• Assist if required in any marketing activity as required.
• Ensure all transactions take place according to company policy.
• Ensure security of all payment received.
• Ensure that the highest level of CSI is achieved. 
• Conduct all transactions with customers with the utmost courtesy.
• Ensure the accurate identification of the customer needs.
• Adhere to the discount policy at all times.
• Give correct estimates and up-sell to workshop customers.
• Sell parts and accessories.
• Carrying out of all reasonable instructions/duties given to you by any member of management, from time to time.
• Required to do marketing, cold calling, visiting new and existing customers, opening new accounts, maintaining and retaining customers.

Qualifications and Experience    

• Matric
• Higher Certificates and/or Advanced National (Vocational) Certificates
• 5 - 7 years' experience as a parts sales executive, with a proven track record.
• Autoline or Kerridge experience
• Dialogys & Microcat experience

Skills and Personal Attributes    

• Communication Skills
• Innovative and forward thinking
• Application of social media advertising and marketing skills
• Customer Service
• Knowledge of Parts
• Making a Sale
• Persuasive Selling Skills
• Trust and Integrity

Closing Date    
2023/05/11

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Job Description    

• To deliver clerical support in order to process service costing and warranties transactions accurately and timeously through the execution of predefined work objectives as per agreed standard operating procedures                                                                                                                                                                  

Specific Role Responsibilities    

• Deliver on agreed performance targets according to set procedures and service level agreements.
• Execute work in line with governance and compliance processes.
• Identify and apply known solutions to operational challenges and escalate unresolved issues.
• Record and report on work activities to provide timely and accurate information for decision making in area of accountability.
• Ensure all applicable documentation is accurate, updated and costed correctly.
• Plan for and administer processes related to warranty tasks and activities, effectively and efficiently.
• Plan for, administer and process costing related tasks and activities effectively and efficiently.
• Execute work activities effectively and efficiently in order to maximise efficiencies and reduce unnecessary delays in achieving goals of the office.
• Deliver services and/or products that create a culture which aims to meet or exceed customers' expectations in the business.
• Deliver work activities effectively to satisfy customers.
• Liaise and interact with customers (internal and external) via approved communication channels in a positive and helpful manner.
• Attend learning initiatives to improve work quality and enhance own skills.
• Own and live up to company values.

Qualifications and Experience    

• Higher Certificates and/or Advanced National (Vocational) Certificates with NQF Level 04
• A minimum of 1 year experience in a Warranty Clerk role with atleast 2 years workshop environment experience.
• Industry legislative compliance.

Skills and Personal Attributes    

• Client Focus.
• Improvement Orientation.
• Interpersonal Effectiveness.
• Judgement.
• Persistence and Tenacity.
• Personal Courage.
• Planning and Organising.
• Results Orientation Technical Competencies.
• Administration.
• Computer Literacy.
• Organisational excellence and productivity culture.
• Technical Learning.
• Uphold Ethics and Values.

Closing Date    
2023/05/11