Job Opportunities at L'Oréal

DESCRIPTION: 

The Learning Specialist will report to the Learning and Development Manager and DEI Lead, and he/she will support business unit learning needs by implementing learning solutions.

KEY JOB ACCOUNTABILITIES:

• Contribute to the diagnosis, design and roll-out of development plans.
• Coordinate learning events and meetings (planning, logistics and administration).
• Create program materials (cards, games, presentations, posters, facilitator guide). 
• Contribute to partnership with external providers/consultants/experts/certified trainers. 
• Use internal learning processes and tools (One Profile, People Analytics, ALLHR, etc).
• Use internal data and metrics to drive learning activity and support HRBP’s and GM’s with monthly and quarterly reporting taking into account KPI’s for learning hours and mandatory learning.
• Track Learning budgets and expenses.
• Communicate locally on learning offers and activities in alignment with L’Oréal standards.

PROFESSIONAL AND TECHNICAL COMPETENCIES:

TALENT DEVELOPMENT - Empowers and engages Talents.

• Develop and retain the right employees with the right skills and potential to secure sustainable high performance of the business through employee development, career building and succession planning.
• Leverage the right tools and methods to evaluate employees’ skills, mindset, abilities, expertise and potential to perform specific tasks/jobs/projects current or future.
• Master key success factors and solutions for Talent inclusion. 
• Ensures Talent policy implementation. 

LEARNING EXPERTISE - Creates a unique learning experience.

• Delivers & facilitates Learning events with engaging presentations and tools to embed understanding of topics.
• Designs & evaluates Learning Solutions with the correct pedagogical approach.
• Storytelling. Engage an audience by leveraging emotion, logic and values.
• Data analysis.
• Activation excellence. Deploy the strategy at scale on the target scope, co-ordinate execution from end to end, and monitor results to adjust accordingly.
• Budget compliance.

BUSINESS DRIVEN - Translates L’Oréal challenges into Learning strategy.

• Matches learning solutions with HR & business needs.
• Stays focused on customer experience.
• Master how to run Learning as a business.
• Change adoption activation. Leverage network of advocates, key users and early adopters to spread knowledge and skills to sustain momentum at scale.
• Culture transmission. Sharing the specificities of L’Oréal culture without personal bias.
• Eventing. Planning, organizing and executing digital, physical or hybrid events while respecting our Sustainability commitments.

ADVISORY CAPABILITIES - Delivers unmistakable value. 

• Diagnoses needs & construct development plans.
• Coaching conversations. Leverage coaching techniques for meaningful understanding of needs
• Accompanies management to implement change. 
• Mobilizes key stakeholders to ensure Learning efficiency.

EDUCATION, KNOWLEDGE, AND EXPERIENCE REQUIREMENTS:

• Minimum of 5 years' experience in a Learning and Development Management role.
• A Learning and Development  and/or Facilitation qualification or related would be advantageous.
• Ability to draw and implement internal Individualized Learning Plans (ILP).
• Presentation skills (Online & Offline) a must.
• Excellent communication skills.
• Ability to create an inclusive learning atmosphere.
• The ability to research and professional development. 
• The ability to stay current with research and best practices in education, continuously improving their own knowledge and skills to better serve L’Oréal employees.
• The ability to be Digitally agile would be advantageous.
   

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DESCRIPTION: 

Implement the medical strategy to increase prescription and recommendation of brands by health professionals to grow sales.

KEY JOB ACCOUNTABILITIES:

• Enhance the image and increase prescription and recommendation of the brands. 
• Visit targeted doctors in the sector and present the brand’s products and services to increase prescriptions and develop a global approach to the patient. 
• Promote the brands’ added value by emphasizing the technical and scientific characteristics of the products and services. 
• Get to know the environment, the pathologies, the products and the useful communication techniques for promoting the products and services. 
• Represent the brand/the Division at every contact opportunity with health professionals and ensure they are followed up (congresses, ongoing medical training) 
• Implement the medical visit strategy - Respect target coverage, visit frequency and product cycles 
• Make systematic use of available promotional tools (sales visit aids, brochures, publications) 
• Use all available communication channels to increase message frequency and enhance customization 
• Implement communication techniques to adapt to doctor’s needs and personalise the approach 
• Check on the presence and correct distribution of the products within the pharmacies/drugstores situated near to the prescribers 
• Ensure synergy with commercial teams to increase sell-out. 
• Analyse the sector and make proposals for sectorial action plans to improve return on investment 
• Analyse one’s own results and those of the competition - Implement corrective and improvement action plans Manage administrative and reporting tasks 
• Organise and optimise visit planning - Master and use monitoring tools for CRM/CLM 
• Call on and manage the dispensing doctor sales 
• Collaborate on Synergies with commercial retail team 
• Training for relevant partners 

SKILLS, KNOWLEDGE REQUIREMENTS AND EXPERIENCE:

• Relevant qualification or degree 
• Min 2 years of sales experience (Pharmaceutical or FMCG dermatology preferred) 
• Knowledge of the dermo cosmetic/Pharmaceutical regulatory environment
• Knowledge of sales concepts specifically in a medical environment (Call Planning, Call Rate target, frequency KPI, Sales Targets, Sell-In) 
• A driver’s license.
• Track record of success in building medical relationships and sales.
• Willingness to travel.

PERSONAL ATTRIBUTES:

• High learning agility 
• Decisiveness and Action Orientation 
• Results oriented 
• Customer focus 
• Ability to prioritise and multi-task 
• Good interpersonal skills 
• Excellent verbal, written communication and presentation skills 
• Applies entrepreneurial and commercial thinking 

GENERAL:

• Strong Business acumen 
• Problem solving 
• Networking and influencing 
• Attention to detail 
• Interpersonal awareness / empathy 
• Verbal and written communication skills 

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KEY JOB ACCOUNTABILITIES:

• To service, develop and manage a portfolio of accounts in line with the Brand / BU strategy.
• Build a strong partnership and intense working relationships with key accounts.
• Manage accounts sales growth and profitability in line with BU/entity objectives.
• Create and implement an annual business plan taking into account all levers of growth: commercial agreements, marketing actions, education, merchandising and retail opportunities, profitability, trade terms…
• Monitor the accounts’ performance against business plan and develop alternative strategies when needed.
• Communicate critical business information to the appropriate internal contacts for action.
• Develop and manage the team. Ensure development of expertise and know-how and support organization changes.
• Coordinate and inform field forces on Accounts related developments and priorities.
• Under the supervision of the Commercial Director, build the joint business plan with the account(s).
• Contribute to the commercial vision by sharing account perspective, risks and opportunities.
• Build, accurately forecasts and achieve the account(s) results: turnover, market share, profit.
• Plan all growth drivers accordingly.
• Prepare and lead the Account(s) negotiations, escalating when relevant. Build the action plan to implement the Division and channel strategy.
• Ensure execution and tracking down to store level and sell out.
• Suggest plan adaptation when needed.
• Act as the expert of his account to feed a retailer-centric account planning process, to ensure as much alignment as possible.
• Build a retailer specific business plan, and a compelling story to get retailer buying in.
• Build deep customer intelligence and strong network with key stakeholders at the retailer’s.
• Work closely with other departments (Supply, Category Management/ Business development, Finance, Marketing).
• Connect Account key stakeholder of all functions with their L’Oréal counterpart.
• Ensure the consistency of L’Oréal voices when speaking to the retailer.

TECHNICAL, PROFESSIONAL COMPETENCIES REQUIRED:

• B-Com or equivalent business degree 
• Ability to build and maintain strong working relationships
• Strong conceptual/creative thinking
• Computer literacy on MSOffice – Advanced Excel proficiency MANDATORY
• Solid administration & organizational skills
• Solid Commercial understanding and sensitivity
• Good negotiating skills
• Sound communication skills (written & verbal), coupled with the effective ability to interact with people at all levels
• Ability to work flexible hours to meet deadlines
• Team player – support the team objectives/sales goals
• Reliable, energetic, proactive, punctual & able to work independently
• Operational SAP Knowledge 
• Demonstrated business understanding & ability to synthesize/analyse data and generate insights
• 2 years Key Account Management experience at national level, preferably
• Results driven
• Knowledge of market, customer expectations and brand(s)
• Analytical skills
• Mastering P&L account management
• Strategic thinking skills
• Sales ethics and sensitivity to legal issues and competition law
• Strong excel skills