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Sandvik is a global industrial group with advanced products and world-leading positions in selected areas - tools for metal cutting, machinery and tools for rock excavation, stainless materials, special alloys, metallic and ceramic resistance materials as well as process systems.
Specialties
Tools for metal cutting, machinery and tools for rock excavation, ...
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The Role
- Install, configure, modify, and repair products, equipment and systems that have been purchased by the organization’s customers and identify and correct more complex problems associated with start-up. This role is in our Load & Haul division.
Job Description
- Assist in the management of a 24-hour customer service organization for customers.
- Collaborates with sales teams and/or internal partners to recommend products and services to the product line that meet customers' requirements.
- Maintains up-to-date and comprehensive knowledge of the organization's and/or competitors' products and/or services.
- Collects and communicates to the product line, the customers' product and/or service’s needs.
- Assist in the organizing, developing and presenting of service training and on the job training for customers, including maintenance, troubleshooting, repair and operating instructions.
- Provides methods and solutions for correction of field problems and provides technical engineering data as requested by customers and/or field service representatives.
- Interacts with all areas of the company to assist in developing strategies that enhance overall safety, profitability, quality, and productivity.
- Participate in implementation of activities related to the strategy of the products.
- Keep up to date on the changes in the product and/or services portfolio.
- Participate and contribute in developing and maintaining of sales tools and way of working related to product and/or portfolio strategy.
- Coordinate Customer / product related initiatives.
Key Responsibilities
- Works independently and directs his activities and uses best practices and knowledge of internal and external customer and/or business issues to improve the products and services provided by the Load & Haul Division.
- Uses in depth knowledge and experience in own discipline and basic knowledge of related disciplines to provide product expertise, support and guidance to sales representatives, resellers and/or internal partners during the sales and/or development process.
- Assists sales representatives, resellers and/or internal partners during the sales and/or development process to maximize the benefits derived from the organization's products and/or services.
- Solves complex problems and/or issues to provide assistance and guidance for Field Service personnel and our dealer organizations.
- Train and direct Technicians in the evaluation and repair of warranty and non-warranty products.
- Set work schedules and priorities to achieve customer visits and organizational expectations.
- Actively promotes safety, employee involvement, continuous improvement and cost reduction activities.
Profile Required
- Grade 12/equivalent qualification
- Qualified in either Electrical or Millwright trade, (Trade certificate of competence must be accompanied by Apprenticeship contract or Apprenticeship Portfolio of evidence)
- Minimum of 5 years’ experience in mining equipment
- Degree in Mechanical Engineering
- Minimum 3 years Sales Support experience
- Technical Sales Support Knowledge
- English Proficiency
- You must be able to travel and work effectively within and report to a matrix organisation.
- A valid drivers licence
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Purpose of the role:
- The Sales Area Business Controller is responsible for providing financial oversight and strategic support to the sales area team. This role involves analyzing sales data, managing budgets, forecasting revenue, and contributing to strategic planning.
- The Sales Business Controller will work closely with the sales leadership, business control & finance department in SRP, business controllers and finance teams in the territories across Africa and other key stakeholders to ensure the alignment of financial and business objectives for Sales Area Africa
The job responsibilities:
Financial Analysis & Reporting:
- Analyse sales performance metrics and provide detailed financial reports.
- Develop and maintain dashboards and performance scorecards for sales activities.
- Conduct variance analysis and identify trends, risks, and opportunities.
- Management and coordination of the sales area cost allocations and admin & sales costs analysis and reporting
- Ensuring completion of deadline driven monthly/quarterly reporting activities for the sales area and ensuring consolidation of the sales area numbers across all sales units in Africa and preparation of monthly/quarterly comments reporting in accordance with the Division/Business Area requirements
- Preparation of the Sales Area Monthly Business Review presentations & information pack
Budgeting & Forecasting:
- Lead the annual budgeting process for the sales area
- Prepare and update sales forecasts based on current trends and business strategies and preparation of the Division/Business Area required forecast reporting requirements and bridge analysis
- Monitor budget compliance and provide insights on deviations.
Strategic Planning:
- Collaborate with sales leadership to develop and implement sales strategies.
- Support long-term strategic planning with financial projections and business models.
- Participate in strategic initiatives and projects, providing financial expertise.
Business Partnering:
- Act as a financial advisor to the sales team, providing insights and recommendations and assisting in the preparation of business cases, strategy/action plan input including any direct support to the Sales Area VP for the Sales Area strategy
- Facilitate cross-functional collaboration between sales, finance, and operations.
- Support decision-making processes with relevant financial data and analysis.
Process Improvement:
- Identify and implement process improvements to enhance the efficiency of sales operations.
- Develop and refine financial models to better predict sales performance.
- Ensure compliance with corporate policies and external regulations.
Risk Management:
- Identify financial risks related to sales activities and develop mitigation strategies.
- Monitor, report and suggest relevant corrective actions on credit risk, bad debts, and other financial exposures.
Other:
- Working in close collaboration with the finance teams in the shared entities in South Africa that the SRP business is conducted through to ensure SRP business such as customer account applications, invoicing, purchasing etc is expedited efficiently
- Any other tasks/projects assigned in line with the job scope
Qualifications & Experience Requirements
- Bachelor’s degree in Finance, Accounting, Business Administration, or related field. MBA or professional certification (e.g., CA, ACCA, CPA, CIMA) is an advantage
- Minimum of 5 years of experience in financial analysis, sales finance, or business controlling. Experience in a sales-driven environment is preferred
- Experience in mining/engineering industry is an advantage
Other Requirements & Competencies
- Fluent in English
- Results orientated
- Ability to work in a matrix organization environment
- Sound judgement and problem-solving ability
- Listening and logic interpretation
- Strong internal customer orientation
- Advanced communication skills
- Must be flexible, self-reliant & initiative-taking
- Excellent time management
- Ability to function independently and with responsibility
- Follow-through ability to complete tasks
- Computer Proficiency – MS Office (Excel advanced)
- Right to live permanently and work legally in South Africa
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The Role:
- Responsible for managing the warranty claims process for new and/or rebuilt equipment and aftermarket parts related to all business areas within Southern Africa.
Key Responsibilities:
- Analyze warranty claims submitted by customers to determine their validity and compliance with internal warranty policies.
- Maintain accurate electronic records of all warranty claims and their status.
- Compile data and generate reports related to warranty claims, performance, and trends and distribute these reports to the relevant stakeholders to identify areas for improvement and inform decision-making e.g. root cause failure analysis reports
- Recommend corrective actions to improve warranty processes, reduce defects, and enhance customer satisfaction.
- Assess and compile root cause analysis reports of failures that took place in the field
- Effectively manage supplier turnaround times for repairs and or replacements according to warranty terms and conditions
- Effectively manage the opening and closing of warranty claims within prescribed periods
- Provide training and support to all stakeholders on the warranty claim process.
- Coordinate and facilitate feedback sessions by providing accurate and complete reports to all stakeholders.
- Manage fitment of bulletins parts that are covered through the warranty instructions from factory related instances.
- Present to Divisions on outstanding warranties for resolutions
Your profile:
- Grade 12/equivalent qualification.
- Trade certificate of competence (Millwright/Electrical/Fitter & Turner/Earthmoving Equipment Mechanic/Diesel Mechanic, accompanied by apprenticeship contract or apprenticeship portfolio of evidence.
- Diploma in Business Management/Mechanical Engineering advantageous.
- 3 years’ experience in trackless mobile machines.
- Knowledge of Sandvik product line.
- Excellent communication skills
- Advanced computer literacy (MS Excel, MS PowerPoint)
- Technical report writing skills.
- Office administration experience advantageous.
- Experience in Aurora, DI, and Salesforce advantageous
- English proficiency
- Valid driver's license
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Purpose of the role:
The job responsibilities:
- Screening media factory time studies for:
- Injection molded PU machine
- Injection molded Rubber machine
- Open cast process
- Panel manufacturing process
- Analysis of screening media quality processes.
- Assist Quality with customer complaint investigations.
- Data collection for integrated SM operations
- Assist with creation of new process documentation.
- Review of current SM related Quality and Manufacturing documentation to ensure alignment with documented process and actual practice.
Qualifications & Experience Requirements
- Undergraduate Industrial or Mechanical Engineering or Operations Management Qualification.
- No experience required
Other Requirements & Competencies
- Microsoft Word & Excel
- Project planning
- Good verbal and written communication skills.
- Ability to work with cross functional teams.
- Ability to work independently.
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The role
The purpose of the Productivity Partner is to render a service to internal and external Sandvik clients. The Productivity Partner who will be based at Vedanta Resources, will partner with relevant stakeholders on challenges relating to safety and reliability, through best practices (e.g., maintenance scheduling, parts planning, equipment health checks, technical training) across Black Mountain and Gamsberg operations.
Key Responsibilities
To assist stakeholders in achieving:
- High equipment availability, reliability and productivity through improved maintenance and operation practices to ultimately reduce the equipment's total cost of ownership.
- Improve MTBF (mean time before failure) and/or reduce MTTR (mean time to repair), by supporting the maintenance schedule, parts selection and inventory forecasting, technical coaching and training, and equipment health checks.
- Coordinate the reliability of Sandvik equipment.
- This position requires ample time spent per site, i.e., starting up a performance contract or completing a specific project.
- Excellent communication, leading by example, passion for maintaining equipment as well as share equipment knowledge, and work according to Sandvik standards & procedures.
Your profile
- Grade 12 (Matric) or equivalent qualification
- Section 13 Trade Certificate: Millwright/Electrical or Diesel Mechanic or related (NQF Level 4)
- Tertiary Qualification in Engineering or related (NQF Level 6) (advantageous)
- Product Specialist in Sandvik equipment range (advantageous)
- Basic Computer literacy
- English proficiency
- Valid driver’s license
- Full physical and medical ability to function in an underground mining environment
- May be required to travel
Experience in:
- Maintenance of earth-moving equipment
- Underground and open cast mining environment
- Sandvik equipment knowledge
- Field service and performance contract involvement
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Description
The Sales Support team provide a commercial and strategic bridge between product portfolio management, logistics and sales area, through having a strong understanding of market conditions, new business opportunities, pricing strategies and competitor activities in that region.
About the role
- The Sales Support and Development Manager is a senior commercial/business development professional, with international business experience who will play a pivotal role in supporting the SMR Sales Areas within Africa with the development and realization of the Parts & Services division strategy within each Sales Area including the prioritization, alignment and execution plans for local business initiatives while also working closely on strategic and bundled deals.
- With each Sales Area, you will work closely and collaboratively with the P&S BLM and the local organization to drive the Parts & Services sales development process, monitor market performance to gain a deeper understanding of customer value perception, identify gaps and help align Sales Area priorities.
- You support each Sales Area with the development of commercial and operational readiness strategies necessary to achieve business objectives and ambitions.
- You monitor customer satisfaction ratings, and you work closely with the regional Parts & Services’ sales teams to maintain/develop customer segmentation and market share analysis for a deeper insight into competitor activities in the region.
- You facilitate Monthly Operating Review discussions with each Sales Area, engage in developing strategic customer deals and approve deals and investments (according to LoA). You are the primary point of contact for issue escalation.
- You use market intelligence and in-depth fleet understanding to support the Parts & Services’ regional sales and service team to identify sales opportunities and develop concrete execution plans to grow market share and improve business performance in the Sales Area.
Your Profile
- Commercial or business qualification
- 7 years’ in a senior Business Development role with experience of industrial aftermarket parts and consumables and well-developed stakeholder/change management experience.
- Expert in Business Development and Sales processes, with a well-developed understanding of supply chain principles, experience within S&OP and CRM/sales enablement platforms
- Self-motivated and organized, capable of successful follow-up and completion of complex matters
- Excellent influencing skills with an ability to develop trusted and collaborative business relationships
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The Role
Provides technical support in mechanical maintenance. Maintains and improves machines and equipment to increase or maintain a high level of reliability, availability, cost efficiency and performance.
Key Performance Areas
- Mechanical maintenance operations.
- Preventive maintenance, perform corrective actions, supports planning and preparation, monitors outcome, documentation (outcome, root cause, time, improvements).
- Work in accordance with standard operating procedures.
- Achievement of maintenance targets.
- Follow quality and cleanliness standards.
- Communication of operational status and any deviations.
- Safety and housekeeping (5S) requirements.
- Continuous improvements and development on a personal and operational level.
Profile Required
- Grade 12 / N3 Technical Qualification / Equivalent Qualification
- Section 13 Trade Certificate( accompanied by apprenticeship contract or apprenticeship portfolio of evidence)
- Basic Computer literacy
- English proficiency
- Relevant mining experience (5 years)
- Relevant mechanised mining experience (5 years)
- Underground/surface mining environment
- Maintenance of earthmoving equipment in mining/construction environment
Method of Application
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