Job Opportunities at Absa Group Limited (Absa)

Job Description

Sales Planning and Management: Building and optimising sales strategy and plans, in line with business view to continually deliver to business performance ensuring that business meets or exceeds the forecasted targets. | Sales activation and campaigns: Ensure that the operational management teams are thoroughly briefed through engagement prior to the commencement of new campaigns. Address their concerns adequately. | Development and maintenance of relationships: To develop and maintain sound relationships between Retail Transactional Product, Segment, Niche Markets, Sales and Services (Branch), Digital, Private Bank and 3rd parties to ensure support of Sales Commercialisation & Business Development | Trade Tools for business enablement: Providing support across Sales channels with the relevant training tools to drive awareness, understanding and sales | Management of training development and delivery: Manage the sales needs and requirements of Sales and Services from needs analysis and development through to training delivery and implementation. 

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

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Job Summary

To grow the Absa customer base through acquisition and increased customer profitability of the identified portfolio. Gain new customers and increase port folios of current customers through proactive attraction, cross selling, retention and contributing towards the achievement of the branch’s sales targets.

Job Description

• Financial Goals Business Risk Customer Satisfaction Colleague Support

Education

• Further Education and Training Certificate (FETC)

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Job Description

Utilise technology and applied learning in a virtual omni-channel environment (Call Centre), to provide superior and seamless customer experience in an efficient and cost-effective manner. Perform banking duties and oversee the financial activities for business and private accounts. Engage professionally with internal and external clients and stakeholders.

Service the customer by offering a professional, consistent and outstanding level of customer service and grow the business within the branch/community.

Build trust by engaging in conversations and actively listening to customers in order to help customers solve their short and long term banking needs with end-to-end solutions (complex sales).

Key Accountabilities:

Operational Management

• Comply with standard operating procedures (SOP's).
• Apply and support agile methodology to enable Tribe performance.
• Maintain confidentiality.
• Analyse data and forward improvement recommendations to reports that reflect insight into trends.
• Plan, organize and complete tasks and activities in alignment with performance objectives.
• Multi-task by adjusting from one type of call to another, as collectively determined by the Operational Enabler, without loss of efficiency, loss of composure and utilising applied knowledge
• Achieve sales targets, whilst maintaining a superior and seamless customer experience.
• Provide a high level of individualized service to customers to cement loyalty and develop business referrals.
• Maintain an orderly workflow according to priorities.
• Coordinate work predominantly with electronic information and communication technologies in order to execute tasks.
• Contribute to the successful implementation of campaign initiatives by providing support in area of specialization.

Customer

• Provide specialist support in the application of robust Customer Relationship Management practices, to deliver a seamless customer experience through unique and accurate customer insights.
• Place customer experience at the centre of products, services and solutions to deliver a superior and seamless customer service.
• Provide specialist advice and support in the clarification of requirements and delivery outcome; expectations and experience with customers.
• Establish and maintain professional relationships with customers and colleagues.

Finance

• Adhere to specified policies, standards and procedures to prevent and reduce wastage of financial resources
• Identify, mitigate and escalate associated financial risks.
• Coordinate and monitor daily work activities within the Tribe environment to prevent financial losses.

Learning and Growth

• Participate in the personal development, coaching and performance management processes.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
• Acquire and apply skills in the application of agile methodologies.

Governance

• Understand and manage risks and risk events (incidents) relevant to the role.
• Conduct all activities and duties in full compliance with regulatory requirements, Risk Management framework and internal Policies and Policy Standards.

Competencies:

• Values Driven
• Digitally Empowered
• Customer Obsessed
• Exceptional Team Player
• Creative Problem Solving
• Drives Results
• Pan African Citizen

Minimum Requirements

• Grade 12 plus National Diploma in Business, Commerce and Management Studies (Field) (NQF level 06)
• University degree in a relevant discipline or relevant experience to compensate, post graduate qualifications will be an added advantage
• FAIS recognised qualification
• 3-4 years' sales and service experience in financial service or banking as a banker (preferably in call a centre environment)
• Preference will be given to South African Citizens and Permanent residents of South Africa in possession of proof of permanent resident status.

General

• The appointment will be made in line with the Divisional Employment Equity strategy.
• There will be no referral payment option for this requisition

Education

• National Diplomas and Advanced Certificates: Business, Commerce and Management Studies (Required)

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Key Accountabilities

Job Description

• Deep Dive Analytics - Analyse the transactional behaviour, profitability, tendencies and trends throughout the life cycle of the client using SAS base, SAS Enterprise Guide, Advanced Excel, SQL, Visualisation tools and any tool that may be identified for analysis from time to time. Collaborates with both business and technical teams to drive understanding of both the requirement and the solution being implemented
• Modelling - Develop end-to-end plans and designs of models required to support in-depth customer behavioural analysis and predictions. Translate business requirements into a technical specifications
• Analytical Insights - Perform data manipulation and analytical techniques to provide analytical insights and recommendations that support decision making to the business as and when required. Development of sustainable BI solutions to address business needs, and identify opportunities to improve processes and strategies with technology solutions and identify development needs in order to improve and streamline operations.
• Networking - Build and maintain relationships within relevant business units by creating an understanding of their requirements and gather feedback. Liaise with stakeholders and keep them updated on progress of the development of requirements. Communicates data driven insights to business analyst and/or business stakeholders. Responds timeously and professionally to ad hoc business requests
• Validate, Collaborate & Research - Continuously explore ways to enhance business performance by analysing key profit / cost / process efficiency drivers, key indicators, relationships and trends. Develop a thorough knowledge of products, systems, platforms and related reporting

Education

• Bachelor`s Degrees and Advanced Diplomas: BMI - Business Management and Informatics

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Job Summary

Deliver day-to-day knowledge work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

Sales Target : Proactively make self-initiated contact with customers in order to deliver against the required sales targets | Collaboration : Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required. | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards | Customer Experience: To provide service excellence and achieve customer satisfaction 

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

In this role you will be responsible for delivering and administering all procedures pertaining to the processing of Trade Finance related products and services as received from Trade Middle Office post fit for processing checks and within required SLAs. This includes but is not limited to Letters of Credit, Documentary Collections, BGIs (Bonds, Guarantees and Indemnities), Open Accounts products e.g. RF, SRF, SF. FI Trade and Trade Loans, Irrevocable Reimbursement Undertakings (IRUs)

Job Description

Your key accountabilities will include;

• Performing transaction processing with a high degree of accuracy and in accordance with policies and procedures.
• Fulfilling all functions relating to reconciliations, settlements, monitoring and reporting requirements.
• Acting as a consultant or releaser for various transactions however would not be able to do and release its own transactions.
• Processing client instructions within agreed Service Level Agreement (SLA)
• Checking that all information received is in accordance with the required standards.
• Validating and obtaining an exchange rate where necessary
• Capturing Excon Rulings as received and in accordance with Central Bank requirements
• Capturing the correct Balance of Payments (BOP) category.
• Ensuring that signatories, indemnities and credit have been authorised
• Providing a high quality of service to all clients within agreed SLAs
• Ensuring high quality of communication to internal and external clients, both verbal and written.
• Ensuring adherence to quality standards to avoid risks to the Bank through effective & efficient management of transactions.
• Drawing Day End listings and action accordingly to ensure that all work received is and actioned on the same day.
• Providing suggestions to the line manager on improvements and solutions based on knowledge of the trade value chain.

Send in your application if you have;

• An applicable Degree or Diploma with 3 to 6 years related experience
• 3 to 5 years in Trade Finance Products
• Preferably with CDCS – Certified Documentary Credit Specialist (For FI and Documentary Trade)

Education

• National Diplomas and Advanced Certificates: Business, Commerce and Management Studies (Required)

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Job Description

Customer Service: Respond efficiently, accurately and courteously to all customer service matters, complaints, requests | Support the development and maintenance of processes in Customer Services Centre: Adhere to all processes in the CMP Customer Services centre and identify opportunities to improve Client Servicing processes | Monitor and control risk associated with the Customer: Ensure that all activities performed in providing Customer Services comply in all respects with Absa's risk and compliance policies and procedures as well as legal and regulatory requirements | Stakeholder Management: Establish and maintain good professional relationships with relevant stakeholders so as to remain abreast of their needs and issues and respond rapidly and effectively | Self-development: Owning and being proactive about own training and development

Accountability: Operational Management

• Plan, organize and complete tasks and activities in alignment with performance objectives.
• Effectively collaborate new product development efforts and associated go-to-market operational plans.
• Multi-task by adjusting from one type of call to another, as collectively determined by the Segment Tribe, without loss of efficiency, composure, or knowledge.
• Understand and interpret customer insight to match with the relevant product and communicate product development needs to product specialist in Virtual Channels
• Continuously ensure an up-to-date and holistic understanding in the Virtual Channels environment, processes, procedures, technology platforms, products, compliance and risk.
• Embrace change initiatives and positively contribute to the success thereof within the Segment Tribe.
• Provide a high level of individualized service to customers utilizing consultative relationships with customers to increase loyalty and business referrals.
• Maintain an orderly workflow according to priorities.
• Coordinate work predominantly with electronic information and communication technologies in order to accomplish tasks.
• Analyze data and provide monthly reports that reflect insight into tendencies and patterns.
• Apply and support agile methodology to enable Segment Tribe performance.
• Maintain confidentiality.
• Drive sales and product knowledge with customers and within the Segment Tribe and share customer insights with the product development team to enable timely product development and provision.
• Identify and recommend new innovative ways of achieving quality customer product experience results.
• Apply specialist knowledge and use customer insight for a step by step problem solving and prevention process and continuously improve customer experience.
• Manage the implementation of new processes and systems to optimize the customer experience.
• Test the improvements with internal and external clients.
• Provide specialist support to internal and external customers

Accountability: Customer

• Provide specialist support in the application of robust Customer Relationship Management practices, to deliver a seamless customer experience through unique and accurate customer insights.
• Implement service delivery excellence plans for customers by putting customers at the centre of products, services and solutions.
• Place customer experience at the centre of products, services and solutions to deliver a superior and seamless customer service.
• Provide specialist advice and support in the clarification of requirements and delivery outcome expectations and experience with customers.
• Establish and maintain good professional relationships with internal customers and colleagues.

Accountability: Finance

• Adhere to specified policies, standards and procedures to prevent and reduce wastage of financial resources and escalate associated risks.
• Coordinate and monitor daily work activities within the Segment Tribe environment to prevent financial losses.
• Identify financial risks and escalate as required.

Accountability: Learning and Growth

• Participate in the personal development, coaching and performance management processes.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
• Acquire and apply skills in the application of agile methodologies.

Accountability: Governance

• Understand and manage risks and risk events (incidents) relevant to the role.
• Conduct all activities and duties in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Policies and Policy Standards.

Education and Experience Required:

• National Diploma / Advanced Certificate (NQF level 06)
• 3-4 years' relevant experience

Knowledge & Skills:

• Building Customer Loyalty
• Customer Relationship Management
• Customer Understanding
• Developing Sales
• Product Knowledge
• Quality Orientation
• Agile methodology

Behavioural Competencies:

• Customer focus and empathy
• Customer Service
• Improvement orientation
• Interpersonal effectiveness
• Organisational Awareness
• Persistence and tenacity
• Self-Development
• Teamwork and collaboration

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)

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Job Description

Manage the diary of the direct line manager, reminding him/her of future commitments and matters requiring attention. Organize meetings and functions for the team including logistics arrangements such as venues, menus, travel arrangements, etc.Participate in team meetings to take minutes of the meetings. Ensure that minutes are typed, approved by the chair and distributed

• Ensure that all Travel is booked accordingly ie, Flights, Accommodation & Transfers – Ensure all Credit Card Expenses are captured timeously
• Take charge of general office administration including ordering of stationery
• Build and maintain a contact database for the team and ensure that data is kept current
• Maintain project documentation for departmental projects on request. Ensure that documents and reports are adequately completed by team members

Finance & Budget Consolidations

• Maintain files for team documentation. Type up correspondence, management reports or other documents on request from the line manager or any team member
• Arrange catering for team events as requested. Ensure that the line manager approves orders prior to placing them
• Receive, open and distribute mail after logging the items according to the set procedures
• Based on requests from team members, request quotes from approved suppliers and generate purchase orders
• Follow up with vendors for the delivery of items. Check the invoices against items received from vendors
• Obtain signoff on invoices from the cost centre owner and submit to accounts payable for payment. Follow up with accounts payable when vendors advise that they have not been paid
• On a monthly basis, request team members to submit supporting invoices for corporate credit card expenses. Complete the reconciliations obtain the individuals signoff and submit for processing – To action more frequently – Current corporate card exercise in progress
• Assisting with critical governance engagements in the capability

Education

• National Diplomas and Advanced Certificates: Business, Commerce and Management Studies (Required)

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Job Description

Accountability: Operations Management

• Implement an effective capacity management methodology ensuring service levels are met at all times
• Manage change whilst maintaining operational efficiencies and effectiveness within your respective department
• Provide continual evaluation of processes and procedures.
• Coach and mentor team members on a daily basis on how to improve their own productivity and use of the bank’s processes and systems
• Address poor performance of any team member and ensure that continued poor performance is appropriately dealt with.
• Ensure all Absa Fraud Systems are optimally used and suggest enhancements where necessary.
• Verify the quality of daily statistics and confirm correctness according to mandate.
• Manage system problems/incidents Logged to ensure speedy feedback and follow up on non-feedback from IT.
• Communicate new fraud trends to team members as well as Business where the trends will impact Fraud losses and business and Fraud Strategy decisions.
• Attend operational/strategy/risk meetings on a regular basis and share information with the team.
• Perform quality assessment and Management Controls on core task performed by team members

Accountability: People Management

• Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies
• Provide Team leadership in order to achieve operational excellence through continuous skills gap analysis, people development and coaching activities.
• Provide statistical and performance feedback and coaching on a regular basis to each team member.
• Provide guidance and support to the team and where relevant to solicit the services of HR as well as Learning & Development.
• Align the deployment of the employees according to their skills and competencies in order to deliver the execution of fraud strategies and expected outcomes.
• Develop a high performing team by embedding effective performance management
• processes
• Build and foster relationships with colleagues in order to improve overall effectiveness and Influence high team morale.
• Manage absenteeism according to the Bank standards and procedures.

Accountability: Customer Focus

• Ensure all SLA’s are met as per set agreements
• Follow up all customer complaints to ensure effective resolution of customer complaints and client satisfaction
• Ensure that customers are treated fairly and in line with RBB strategy of Protect the Core.

Accountability: Risk Management

• Ensure that processes, control requirements and risk management frameworks that have been designed for the area are understood by all member of the team.
• Ensure that the team understands all compliance requirements and highlight gaps to Manager.
• Monitor compliance training undertaken by team members and ensure that they complete the required training within prescribed timelines
• Comply with the relevant resignation procedure through ensuring recovery of Bank assets and revoking of building and system access.
• Co-operate and support the Quality Assurance team in execution of their duties.
• Identify and perform a root cause analysis on losses due errors and provide feedback with recommendation to management for decision making.
• Report qualifying risk incident as per the criteria set out in the Operational Risk and Group Financial Crime Management incident reporting Procedure as found on the Risk Portal.
• Make team members aware of all changes to policies, processes and procedures that are being planned for the area and ensure that they are able to incorporate the changes on the effective date.
• Ensure that the team members read circulars/Bulletins that are relevant to the area and answer questions they may have.

Accountability: Citizenship

• Lead and participate in Fraud Solutions citizenship initiatives.
• Actively participate in community projects and encourage all colleagues to participate through a positive attitude.

Education

• Bachelor's Degree: Retail Management (Required)