Job Opportunities at Absa Group

Job Summary

Investment Bank Technology services three critical business areas in CIB, namely Markets, CPF & Investment Banking. There are critical strategic investment programmes in flight that require an experienced and strategic Project Manager to support with the execution of the projects, provide advanced project management services and to develop, maintain and enhance operational business relationships.

Job Description

Key critical requirements:

• Min 5 years Senior Project Management experience (managing long-term projects i.e at least 12 months in duration or multi-year projects)
• Project Management certification
• Knowledge of both waterfall and agile methodologies
• Project Steerco execution
• Stakeholder engagement at all levels
• Leadership potential

Preferred attributes:

• Banking industry experience
• IT project experience, or at least a working knowledge
• Knowledge of the Global Markets industry
• Resilience
• Ability to work independently, but also as a collaborative team-player

Key Accountabilities:

Project Management:

• Monitors the progression of a project at every stage and ensure that the objectives of a project are meet

Quality Assurance:

• Maintain a desired level of quality in a service or product, especially by means of attention to every stage of the process of delivery or production

Ensure that timelines are met:

• Manage team in such a way that deadlines are met

Stakeholder management:

• Ensure that stakeholders are identified and engaged

Education

Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

Work as part of an integrated (run & build) tribe in lower complexity environments to provide enterprise wide application support across multiple stakeholder groups by maintaining & optimizing enterprise-grade applications (tech products & services).

Job Description

Devops & Support

• Apply critical thinking, design thinking and problem solving skills to solve technical problems on existing applications
• Implement all configuration, optimization (e.g. upgrades) & maintenance activity (e.g. regular maintenance patches) for enterprise wide applications
• Provide efficient and effective support of applications including continued development of the application and security, software patches, reliability, disaster recovery and ensure the application meets the business needs
• Schedule and oversee planned maintenance tasks, such as backups and performance tuning, for production IT services to prevent and to minimize issues
• Maintain correct and current application documentation and making it available to application users
• Oversee application implementation and configuration, patches, upgrades and maintenance, and ensure that application performance meets agreed SLAs and OLAs
• Ensure minimal business operations impact due to upgrades and maintenance activities
• Coordinate and execute unplanned maintenance tasks, such as disaster recovery procedures, for production IT services to prevent and to minimize issues
• Manage applications throughout their lifecycle and assist in the application-related aspects of designing, testing, operating and improving technology products & services services
• Coordinate & communicate across Tribes & Squads (all businesses) to successfully complete application upgrades
• Coordinate with infrastructure & architecture teams to ensure that the impact of system / platform migrations on applications is minimised
• Develop and maintain knowledge in application functionality, user workflow, and business processes
• Develop sufficient knowledge of application infrastructure (server, network, security) & broader organization architecture to assist with application upgrades and troubleshoot issues
• Compile and maintain inventory of applications and related details
• Manage and provide support aligned to all SLA’s
• Develop the skills required to operate and maintain the technical products & services (applications)
• Ensure that a backup system for applications and files associated with business operations is in place
• Advise on software installation and upgrades, troubleshoot problems and provide resolutions.
• Work with Information Security teams to define and implement access permissions for applications
• Develop and maintain expertise in application functionality, user workflow, and business processes.
• Receive and screen user programming requests for new applications or modifications, and determine appropriate priority and response.
• Develop and communicate training and documentation for end users.
• Act as a liaison between business stakeholders and customers, external solution providers, and IT stakeholders for application support specific requirements
• Develop and / or assist with the development and / or execution of project plans for application upgrades
• Provide input to current and future application requirements to meet the organization's needs
• Prepare assessments for proposed applications, projects, and define appropriate integration and access requirements
• Maintain awareness of application risks and opportunities for improvement
• Identify and recommend application improvement to enhance capability and performance, and minimize costs.
• Ensure that application users are aware of the application capabilities for enabling their effective use
• Assess vendor proposals for appropriateness and compliance with organization and industry standards.
• Participate in development of Requests for Proposals (RFP) and vendor evaluation and contract management for IT applications services.
• Supervise and maintain the organization's repository of applications
• Help diagnose problems and resolve incidents / issues related to applications.
• Validate the known error database for application-related entries
• Work with Tech Centres of Enablement to define the operational activities related to the applications

Application Monitoring & Performance Management

• Monitor application modification requests and ensure best practices are being utilised
• Conduct diagnostic investigations of program errors, and implement or recommend solutions or methodologies for resolution.
• Maintain metrics of operational performance and evaluate trends
• Analyse business systems to determine effectiveness, identify inadequacies, inefficiencies and problems and recommend solutions

Governance, Risk & Control

• Enhance methods and procedures for collecting, analysing, and documenting application issues, and completing user change requests.
• Enhance IT processes for transitioning completed configurations from development to production.
• Plan and coordinate the processes for the provision of user applications and systems necessary for business operations.
• Define and maintain application assessment, development, and support standards, and work with other IT and business stakeholders to establish configuration and use guidelines.
• Provide inputs to availability and capacity management process for effective planning.

Education

Bachelor's Degree: Information Technology

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Job Description

Contract Management: Ensure that contracts are renewed prior to their expiration date, by engaging business owners on requirements, and logging requests on Coupa. Drafting and negotiating contractual agreements in collaboration with legal and procurement teams to ensure that risks are mitigated, whilst simultaneously achieving cost savings and commercial benefits for Absa. Attending to the amendment of existing contractual agreements based on changing business needs and changes in regulatory frameworks, always ensuring that contracts are fit for purpose and compliant with prevailing laws. Attend to the periodic termination of suppliers and off-boarding processes where applicable. Assisting with RFX processes in an advisory capacity to ensure that strategic sourcing needs are met.

Supplier Relationship Management: Ensure that engagement models, exit strategies, and related due diligence is carried out and updated periodically, and that the relationships are effectively managed in line with the procurement policies at all times. Assisting with Supplier Assurance queries during audits and reviews as required from time to time.

SLA Management: Ensure the implementation of a robust service level management process including the formalised contracting of internal and external service level agreements, operational level agreements, and regular service reviews and remedial actions for poor service delivery, such as claiming service credits from suppliers and raising of breaches via group legal where required. Drafting SLAs, OLAs, and change control notes from time to time as the documents come up for renewal, or new business requirements are identified. Dealing with escalated matters from time to time, such as invoicing disputes and unresolved incidents.

Ensure appropriate governance, management information and reporting: Monitor operational plans and ensure that adequate management information is made available to measure performance against operational targets and scorecards. |Stakeholder Management: Continued pro-active stakeholder engagement and involvement on a legal, procurement, business, risk and compliance level, which may include executive stakeholders for approvals. | Query resolution: Perform detailed diagnostics and analytics in order to identify root cause problems impacting customer experience delivery and availability of the digital channels. | Team work: Forge strong partnerships within own function and collaborate across business areas, and demonstrate high level of self-awareness and ability to adapt to changing circumstances.

Education

Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

Participate in a professional development programme in order to maximise individual and organisational development, through the execution of predefined training objectives.

Job Description

Workplace experiences: Attend and participate in all workplace experiences against agreed development objectives | Learning: Attend and participate in all training and development interventions against agreed development objectives | Ad Hoc duties: Provide support to customers and team as required to ensure team performance on an ongoing basis | Administration: Effectively fulfil all required administrative duties, including tracking and reporting

Education

Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

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Job Summary

Provide specialist advise and support for day-to-day work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

Source Utilisation: Obtain walk in client or data leads from the Bank staff in the branches (Consultants, | Customer Experience: To provide service excellence and achieve customer satisfaction | Risk & Control: Ensure that staff members where applicable, i.e. Planner Assistants have a clear | Manage Sales & Growth Targets: Capture the correct Policy Relevant Information (PRI) number on the EBankpac system On a monthly basis, check the accuracy of the commission statements received from the AIFA Commissions department. Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements 

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

An exciting opportunity has become available within Digital Onboarding for a Senior Consultant Client Service. In this role you will provide an outstanding dedicated and relationship-based client experience to all Wholesale Banking Clients. Responding to customer enquiries, providing in-depth solution based support. This role includes Omni-Channel service and support, including pro-active approach to supporting client needs holistically.

Job Description

• Provide superior customer service and support to all Wholesale Banking clients aligned to Coverage segments and portfolios in respect of rendering a consultative support role to their portfolio of clients.
• Efficiently deliver and ensure continuation of service by applying specialist knowledge for problem solving and advice for prevention and continuous improvement to ensure existing process, methods and systems integrity.
• Take a practical step-by-step approach to problem solving and improvement through the application of specialist knowledge and team activity.
• Remain alert and report real or potential risks identified from customer queries and assist with system testing.
• Be familiar with all risk management and compliance processes and procedures relating to Wholesale Products, Services and Solutions.
• Maintain and continuously look for opportunities to further develop skills and knowledge base

Education and Experience Required

• NQF Level 5/6 : Grade 12/Diploma and/or Degree
• Minimum 3 years General Banking experience
• Minimum 2 years in a Customer Service and Support role

Education

Higher Diplomas: Business, Commerce and Management Studies (Required)