Job Openings at Discovery Limited

About The Quality Management Auditing Team

The Quality Auditing team is one of the 14 unique functions that form part of the Service Lab.  Their role is to perform Quality Audits on various functions within Discovery to ensure all quality standards are met. The team goal is to provide Business Assurance Services to various companies within the Group, enabling continual improvement by utilizing global best practice and new technologies in multiple channels thereby providing thought leadership, information, knowledge, tools and skills which drive and support operational excellence.

Job Purpose

To perform quality audits on various functions within Discovery, including the collation of audit data and compilation of reports.

Key Accountabilities:

• Auditing of processes and protocols accurately

• Compilation of daily, weekly and monthly reports relating to the audits performed

• Provide feedback on audit findings to team leaders, managers, including disputes/error rates

• Make recommendations for improvements in systems and processes

• Host and attend calibration sessions/forums

Essential Education:

• Matric

Advantageous Education:

• Completed business / tertiary course in the French language

Essential Knowledge:

• Intermediate level experience and knowledge of MS Office suite

• Excellent command of the French language

 Advantageous Knowledge:

• Working knowledge of the Financial Services Industry with specific relevance to Health Insurance

Essential Experience:

• A minimum of 2 years’ experience in similar role

Advantageous Experience:

• Working experience applying the French language

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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Key Purpose of the role

The successful candidate will be responsible for assisting the payroll department with their daily functions. They will be responsible for capturing and maintaining their cost center employee payroll records

Areas of responsibility may include but not limited to

• Manual Payments

• Call centre

• Internal and external queries

• Walk in clients

• Preparation of 3rd party payments

• Reconciliation of input and salaries

• Extracting of reports

• Inductions for new starters

• Calculation of claw backs

• Capturing of LOA

• Salary adjustments

• Employee transfers

• Process terminations, banking details, letter of appointment, letter of employment, NMG withdrawals

• TAX submissions

• Leave  Maintenance

• Daily Filing

• Ad-hoc payments

Competencies and Attributes

• Excellent verbal and written communication skills

• neatly presented appearance

• strong attention to detail

• ability to work under pressure and extended hours when required

• work independently or in a team

• follow processes and procedures

• provide feedback to clients and have a 24 hour resolution turnaround time with queries

• have strong organising skills

• attention to detail

• Take the initiative to make quick decisions.

Education and Experience

• Minimum matric with mathematics and accounting

• Certificate/ diploma in accounting

• Certificate in Sage VIP People

• Microsoft proficiency

• Legislation knowledge of the Labour relations, Basic conditions of employment Act, SARS – PAYE, NMG, Paradigm

• computer literate

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

go to method of application »

Key Purpose

To lead, guide and coach staff to excellence in quality and delivery of business objectives

Key Outputs

The successful applicant will be responsible for but not limited to the following broad job functions:

• Ensure Service Level Agreement is maintained
• Staff planning and recruitment of staff
• Monitor incentive and ensure correct payment of incentive
• Generate monthly feedback report and provide feedback to management
• Testing and development of new systems or suggest enhancements to existing systems
• On boarding of new recruits to department
• Managing a team staff and striving towards a highly motivated, performance driven environment.
• Developing, coaching & motivating a team to excel in performance and service delivery
• Responsible for the performance management and disciplinary relations of staff.
• Building and growing the team as well as identifying talent in staff members.
• Developing staff with their current jobs as well as career development.
•  Handling the administrative functions required
• Identifying quality issues and taking corrective steps by actioning quality trends
• Measuring staff member’s performance against required standards.
• Relationship building with internal clients to achieve objectives.
• Relationship building with external partners to achieve objectives.
• Takes a proactive approach
• Able to multitask and meet allocated deadlines daily
• Holding team meetings and communicating essential elements.
• Drive results and solutions through the team - Monitoring the staff's targets/ deadlines.
• Assisting with interviews

Qualifications & Experience

The following are essential criteria for the position:

• Matric
• Experience in dealing with and developing people
• Previous Leadership experience
• Computer knowledge:  MS Office & Excellent Excel skills.
   

The following are advantageous criteria for the position

• Tertiary Qualification in Communications or similar
• Business writing skills
   

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.