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Two Mountains is a funeral and financial service provider with services that cover, Financial Planning, Funeral policies, Funeral Arrangements, Repatriation of mortal remains to country of origin, wreaths and flowers, tombstones and more.
Purpose of the Job
The Fleet Manager is responsible for planning, directing, managing, coordinating, and supervising the programs for acquisition, assignment, utilization, maintenance, repair, replacement, and disposal of fleet vehicles. Fleet manager also serves as the primary contact concerning the vehicle fleet and operations.
Key Outputs
Fleet Operations Management Critical to this role is the coordination and integration of various parts of the Two Mountains business and the partner business.
This role is also responsible for:
Coordination and Integration: Ensures seamless coordination and integration across various parts of
the Two Mountains business and partner business.
Strategic Initiatives: Executes strategic initiatives related to fleet management.
SOP Development: Develops Standard Operating Procedures (SOPs) for Regional Fleet Controllers,
Drivers, and control room operators.
- Data-Driven Insights: Accurately interprets business data analysis to inform critical business decisions.
- Fleet Maintenance and Repairs: Oversees the planning and execution of fleet maintenance, availability, and repairs.
- Fuel Cost Targets: Meets set fuel cost targets (Target versus Actual).
- Business Process Compliance: Ensures compliance with established business processes.
- Service Intervals Tracking: Creates a maintenance tracker for service intervals of all Two Mountains vehicles.
Stakeholder Management
- Key Role Players Engagement: Identifies and engages with key role players within the Two Mountains Group to enhance proper fleet management policies, client service procedures, and processes.
- Quality Service: Ensures the delivery of quality and satisfactory service to both internal and external clients.
- Turnaround Time: Manages turnaround time effectively.
- SLA Administration: Administers Service Level Agreements (SLAs) with original Equipment Manufacturers, internal and external customers, ensuring contracted SLAs are obtained and met.
- New Opportunities: Identify new business opportunities with partners/clients through regular contact and interaction.
Risk and Process Management
- Maintenance Tracker Development: Develops and reviews the vehicle maintenance tracker.
- Scheme Allocations and Reporting: Compiles business proposals and sets up documents for new scheme allocations and reporting from the control room perspective.
- Product and Process Design: Actively participates in product and process design sessions/initiatives
- Control Room Reporting: Provides weekly reports on control room activities.
- Accident Handling: Manages accident reporting and investigations.
- Driver Testing Process: Develops processes for driver testing and retesting.
- Driver Behaviour: Review driver behaviour as well as to continuously improved.
- License Renewals Tracking: Maintains a registered drivers log and highlights license renewal due dates..
Knowledge management
- Training: Compile training material and present to relevant parties through training and/or coaching.
- Document control: Warehousing of mission critical documentation related to partnership management, Fleet Maintenance, Vehicle Repairs, Vehicle hire companies.
Lead Self
- Stay abreast of latest developments in the industry.
- Develop and manage own Individual Developmental Plan.
- Take responsibility for self-development through self-study, identification of learning opportunities and career discussions.
Lead Others
- Liaise with both external and internal administration desk’s/centres and customer care centres to deliver results.
- Own behaviour reflects the Two Mountains values.
Minimum Qualifications:
- A diploma/degree in Fleet Management, or equivalent qualifications.
- Vehicle Maintenance related National Diploma or equivalent NQF Level 5 higher Qualification (Preferred) will be advantages.
Experience Required:
- 3-5 years’ experience within the Fleet management or transport and supply chain management.
- Ability to build effective relationships with communities, Stakeholder relationship management.
- Ability to work well under pressure in and deliver accordingly.
- Attention to detail, be adaptable, proactive, and innovative, be able to work on multiple projects, Willing to travel. Professional knowledge of corporate governance, sales and marketing as well as strategic planning and operational leadership experience.
- Excellent communication and networking skills
- Computer literate, Management/Supervisory experience
- Highly organized, Detail oriented,
- Superior interpersonal skills, Budget management experience
Technical Competencies
Behavioral Competencies
- Problem-solving and analytical skills to interpret fleet performance and market trend information.
- Demonstrated Finance technical skills.
- Ability to work effectively as part of a team.
- Self-motivated and ability to meet tight deadlines with high degree of accuracy.
- Well-developed oral, interpersonal, and written communication skills.
- Proven time management skills.
- Innovative and independent thinker.
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Purpose of the Job
Responsible for achieving area sales targets – planning, implementing, and directing the field sales agents’ activities in a designated area to achieve sales targets and meet the business objectives. To increase Two Mountains’ market penetration within the assigned area and region.
Key Outputs
Sales Execution
- Responsible for supervising, monitoring, and ensuring that targets are met by field agents in catchment area.
- Manage performance of sales agents.
- Ensure all sales concluded for the day are correctly loaded and reported accurately.
- Compile Monthly sales and marketing activity plan for sales team.
- Submit daily/weekly sales stats to ASM.
- Motivate and inspire team members and ensure their efforts are being recognized.
- Keep abreast of new product launches and ensure sales team members are on board.
- Identify new or potential business opportunities for Two Mountains business units i.e. Two Mountains Burial Services and Two Mountains Financial Services.
- Conduct product presentations to potential clients (Group schemes, Corporates, and individuals) on Two Mountains products.
- Draft sales plan and ensure Field Sales team adhere to it correctly.
- Ensures compliance to processes and procedures to minimize business risk.
- Always uphold TM company values and policies.
Marketing and Branding
- Scan the market for new and old competitor activity.
- Identify opportunities for network distribution channel in the catchment area.
- Support Burial team through brand activations for funeral services.
Stakeholders Management
- Build and maintain relationships with internal and external stakeholders (e.g., local communities, councilors, chieftaincy and other leaders in the community and Customer Experience) by meeting with them on a regular basis.
- Work together with Burial Services Branch Manager to prepare weekly funeral scheme.
- Ensure field agents are assigned to attend funeral services.
- Attend funerals for potential clients and distribution of marketing material.
Qualifications and Experience:
- Grade 12/ Matric Certificate.
- RE5 advantageous.
- 2 years sales experience, preferably in the insurance industry.
- Applicable experience of sales performance metrics and advantage.
- Previous experience working in a customer facing environment.
Technical Competencies/ Professional Expertise
- Problem-solving and analytical skills to interpret sales performance and market trend information.
- Well-developed oral, interpersonal, and written communication skills.
- Time management skills.
- Customer oriented with strong negotiation skills.
- Computer literate.
- Valid Driver’s license.
Behavioral Competencies /Performance Drivers
- Innovative and independent thinker.
- Ability to work effectively as part of a team.
- Self-motivated and ability to meet tight deadlines with high degree of accuracy.
- Ability to deal with complexity and ambiguity.
- Pro-active, self-motivated, results orientated.
- Resilient, determined, and resourceful.
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Purpose of the Job
Assign and direct all work performed in the Branch and oversee all areas of Branch operations. Lead employees,
foster a conducive environment, and ensure customer satisfaction
Key Outputs
- Ensure that all debtors are authorized and collected according to the company credit policy
- Develop Branch Business Plans to support the company’s strategic plans and objectives
- Develop the annual budget for the Branch in accordance with the company’s strategic objectives and in conjunction with the General Operations Manager
- Monitor expenditure according to the budget and take corrective actions
- Mange the fleet and petrol cards as per the company Policies and Procedures
- Coffin and Wreath stock to be kept at maximum of 14 days excluding showroom stock
- Only approve suppliers to be used for all consumables
- Identify abuse of all company assets and expenditure and act according to the company Disciplinary Policy
- Ensure that Funeral set – up is in accordance with the Burial manual
- Manage removal of bodies as per company Standards and Procedures
- Planning and arranging funerals with the Area Sales Manager
- Ensure that vehicles are in working order and well maintained
- Oversee the office equipment maintenance, monitoring, calibration and repair, as well as replacement of missing supplies, when necessary.
- Ensure all staff adhere to Health and Safety legislation and Policies and Procedures.
- Build and maintain strategic ties with the community as well as networking with existing and potential customers to establish long term, trustworthy relationships.
Minimum Qualifications:
- Relevant qualification equivalent to NQF Level 6
- Valid driver’s license (with a minimum of 5 years – very essential).
Experience Required:
- A minimum of 5 years’ experience in managing personnel or any supervisory related position is required
- Knowledge of the Funeral Industry will be advantageous
- Knowledge of Business and Management Principles involved in strategic planning, resources allocation leadership techniques and coordination
of people and resources
- Knowledge of principles of and processes for providing customer and personal services.
Technical Competencies
- Computer literacy, including MS Excel skills
- Numerical skills and financial acumen
- Negotiation and commercial skills
- Presentation and analytical skills.
Behavioural Competencies
- Innovative and independent thinker
- Business orientation.
- Take responsibility and be accountable.
- Is resilient and driven to achieve results
- Customer and business orientation.
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