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Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. “Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the prim...
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- Contents
- Open Jobs
- Universal Banker (Level 1)
- Consultant, Cash (Level 2)
- Manager Finance – Loyalty & Rewards and Youth Segment (CHNW)
- Team Leader, Branch
- Manager: Retentions Enablement, Insurance
- Manager, Finance Data Analytics
- Manager, Insurance Business Development (Dealer Market)- Cape town
- Manager, Insurance Business Development (Dealer Market)- Durban
- Manager, Franchising Acquisition
- Officer, Support, Enterprise Direct
- Human Capital Officer, People & Culture
- Manager, Executive Complaints Management
- Head Coverage, Upper Affluent Clients
- Officer, Estates
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Method of Application
JOB DESCRIPTION
To take demand from personal customers for any banking matters ranging from product questions to customer account activities (e.g., opening accounts, statements, debit order information, etc.), whilst forming an accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers what matters to the customer within product and legislative (e.g., FAIS) parameters.
QUALIFICATIONS
Minimum Qualification
- Secondary/High school/A levels/Matric
- NQF5 Relevant FAIS qualification and experience.
Experience Required
- 1-2 years
- If no FAIS experience, would then need to operate under supervision.
- Previous experience in branch banking or contact centre environment with good understanding of bank processes, policies and products.
ADDITIONAL INFORMATION
Behavioural Competencies
- Generating Ideas
- Exploring Possibilities
- Providing Insights
- Adopting Practical Approaches
- Convincing People
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JOB DESCRIPTION
To take demand from walk-in customers for any cash related matters (e.g., teller, forex, ATM, etc.) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers what matters to the customer within the parameters of the bank's financial offerings.
QUALIFICATIONS
Minimum Qualifications
- Secondary/High school/A levels/Matric
Experience
- Branch Operations
- 3-4 years Previous branch banking experience, understanding the bank's laid-down policies and procedures related to telling / frontline support; foreign exchange; bulk cash and ATMs.
- Familiar with the legal aspects regarding cheques and cash handling.
- Knowledge of the functions of other departments within the branch.
ADDITIONAL INFORMATION
Behavioural Competencies
- Generating Ideas
- Exploring Possibilities
- Providing Insights
- Adopting Practical Approaches
- Examining Information
Technical Competencies
- Banking Process & Procedures
- Application & Submission Verification (Business Banking)
- Customer Acceptance & Review (Consumer Banking)
- Customer Understanding ( Consumer Banking)
- Product Knowledge (Consumer Banking)
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JOB DESCRIPTION
Responsible for the end-to-end management of all financial controls as well as reporting for Loyalty & Rewards and Youth segment as dictated by the operating environment and as required by BU heads. Preparing of accounting journals monthly, review, analysis and interpretation of monthly management accounts and contributing towards the preparation of budgets and forecasts. Responsible for ensuring adequate financial controls exist to manage financial and reputational risk. Provide accurate monthly reporting to Central Finance within deadlines. Daily monitoring and clearing of receipt accounts for membership fees as well as card redemptions. Sending recoveries to be uploaded to PCM. Building business relationships with the related team with the aim to achieving a common business goal. To provide insight and analysis with regards to the profitability and success of the various investments made in the division. Support to Financial Manager for Loyalty & Rewards and Youth segment as well as to the BU Heads.
QUALIFICATIONS
Minimum Qualifications
- Type of Qualification: Post Graduate Degree
- Field of Study: Finance and Accounting
- Other Minimum Qualifications, Certifications or Professional Memberships: Newly qualified Chartered Accountant CA(SA) or B Com Honours or CIMA equivalent
Experience Required
Financial Accounting
3-4 years Financial accounting experience (e.g., budgeting, revenue and cost management and variance analysis). Sound IFRS technical knowledge, on balance sheet asset management including Margin Analysis. FMI (Financial Management Information system), SAP and bank analyser experience an advantage. Previous banking experience would be an advantage.
ADDITIONAL INFORMATION
Behavioural Competencies:
- Providing Insights
- Examining Information
- Checking Details
- Articulating Information
- Team Working
Technical Competencies:
- Management Accounting
- Effective Business Communication
- Interpreting Financial Statements
- Financial Acumen
- Financial Reporting
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JOB DESCRIPTION
To manage and develop a team and all other available resources (people, process and systems) within the branch to entrench a strong client-focused culture that will enable high-quality service to all customers.
QUALIFICATIONS
Minimum Qualifications
- Secondary/High school/A levels/Matric
- NQF Level 5 FAIS Aligned Qualification
Experience
- Branch Operations
- 5-7 years Relevant FAIS qualification and experience.
- Previous experience in branch banking or contact centre environment with good understanding of bank processes, policies and products.
ADDITIONAL INFORMATION
Behavioural Competencies
- Generating Ideas
- Exploring Possibilities
- Providing Insights
- Adopting Practical Approaches
- Convincing People
Technical Competencies
- Banking Process & Procedures
- Application & Submission Verification (Consumer Banking)
- Customer Acceptance & Review (Consumer Banking)
- Customer Understanding ( Consumer Banking)
- Product Knowledge (Consumer Banking)
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JOB DESCRIPTION
To support various business units within Insurance with the implementation, guidance, and oversight of retention processes for various business partners, internal or external stakeholders.
To implement medium to long term Insurance Retention strategies via contact centres, digital channels, payment processes, system processes and customer engagement across commercial, long-term, and short-term products for Standard Bank Insurance Brokers, Standard Insurance Limited and African Regions. This role is required to enable the various contact centres (new or existing) to retain insurance policies and support with leads support, queries, analysis, setup, management and associated risk processes to enable contact centre to retain efficiently and to pro-actively retain customers through other means by understanding customer behaviour and preventing cancellations from occurring through various engagements and interactions.
To implement medium to long term Insurance Sales strategy via Contact Centres across commercial, long-term, and short-term products for Standard Bank Insurance Brokers, Standard Insurance Limited and African Regions. This role is required to enable the various Contact Centres (new or existing) to sell insurance policies and support with leads support, queries, analysis, sales setup, management and associated risk processes to enable contact centre to sell efficiently
QUALIFICATIONS
- 3-4 years Experience in insurance strategies and products
- 5-7 years Experience in banking, insurance and understanding clients, the reasons they purchase insurance and other products.
- 4-5 years Experience understanding customer behavior, empathy and pain points, and innovatively solving problems
ADDITIONAL INFORMATION
Behavioural Competencies
- Resolving Conflict
- Taking Action
- Developing Strategies
- Seizing Opportunities
- Convincing People
Technical Competencies
- Analysing and Interpreting Information
- Creating Effective Branded Experiences
- Insurance Principles
- Strategic Planning and Reporting
- Strategy Definition
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JOB DESCRIPTION
The purpose of the role will encompass the following:
- To provide statistical and financial insights into the establishment and the attainment of the financial objectives,
- Predictive financial modelling and insights, as well as analytics for BCC (Business and Commercial Clients),
- Identify business requirements for analytics and assist in visualisation and dashboard creation in a sustainable way,
- Assist in automation and scheduling of reports where appropriate,
- Present to relevant BCC stakeholders on Business Intelligence insights and reporting views, and
- Raise risks around data and comply with data governance and compliance.
QUALIFICATIONS
Minimum Qualifications
Type of Qualification: Bachelor's Degree
Field of Study: Mathematical Sciences / Finance and Accounting / IT and Computer Sciences
Other Minimum Qualifications, Certifications or Professional Memberships: Actuarial Statistics/ /Engineering
Experience Required
3-4 years Financial Accounting and Financial Reporting
ADDITIONAL INFORMATION
Behavioural Competencies:
- Developing Expertise
- Developing Practical Approaches
- Developing Relationships
- Making Decisions
- Analysing Solutions
Technical Competencies:
- Communication Skills – Written Communication
- Presentation Skills
- Continuous Process Improvement
- Financial Accounting
- Financial Analysis
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JOB DESCRIPTION
Responsible and accountable for rolling out and distribution of insurance products in the dealer market and other 3rd party channel through:
- Channel support and delivery execution: To drive the delivery of insurance products in various channels.
- Collaborate with key stakeholders in formulation and execution of appropriate sales strategies/initiatives to drive sales, channel penetration and growth of insurance products.
- Providing input into the marketing of SIL products and product awareness
- Reporting: Preparation of business updates, weekly and monthly stakeholder reports.
- Oversight of dealer and 3rd party channel
QUALIFICATIONS
- Matric / Grade 12
- Business Degree
- RE and FAIS compliance an advantage
- 3-5 years’ experience in a similar role in the financial or insurance industry
- Experience in managing insurance products in the dealer market (essential)
- Experience in the dealer market and other insurance channels
ADDITIONAL INFORMATION
Skills and competencies
- Stakeholder management
- New Business Development
- Negotiation and sales skills.
- People management skills.
- Planning and Organisation skills
- Presentation skills
- Analytical skills
Personal competencies
- Strategic thinking.
- Assertiveness and problem solving
- Negotiation
- Stakeholder management
- Results-orientated.
- Problem solving skills
- Attention to details
- Excellent communication skills.
go to method of application »
JOB DESCRIPTION
Responsible and accountable for rolling out and distribution of insurance products in the dealer market and other 3rd party channel through:
- Channel support and delivery execution: To drive the delivery of insurance products in various channels.
- Collaborate with key stakeholders in formulation and execution of appropriate sales strategies/initiatives to drive sales, channel penetration and growth of insurance products.
- Providing input into the marketing of SIL products and product awareness
- Reporting: Preparation of business updates, weekly and monthly stakeholder reports.
- Oversight of dealer and 3rd party channel
QUALIFICATIONS
- Matric / Grade 12
- Business Degree
- RE and FAIS compliance an advantage
- 3-5 years’ experience in a similar role in the financial or insurance industry
- Experience in managing insurance products in the dealer market (essential)
- Experience in the dealer market and other insurance channels
ADDITIONAL INFORMATION
Skills and competencies
- Stakeholder management
- New Business Development
- Negotiation and sales skills.
- People management skills.
- Planning and Organisation skills
- Presentation skills
- Analytical skills
Personal competencies
- Strategic thinking.
- Assertiveness and problem solving
- Negotiation
- Stakeholder management
- Results-orientated.
- Problem solving skills
- Attention to details
- Excellent communication skills.
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JOB DESCRIPTION
To build rapport with key franchisors and franchisees at local level for all franchising matters and provide franchising subject matter expertise to Account Executives and Relationship Managers.
QUALIFICATIONS
Minimum Qualifications
- First Degree in Business Commerce (NQF7)
Experience Required
- 5-7 years in deal making experience within business and/or commercial banking. Experience in the design and development of customer value propositions. Experience in credit fundamentals and preparing credit papers. Previous experience within a Retail / Business Banking distribution environment.
ADDITIONAL INFORMATION
Behavioral Competencies
- Interacting with People
- Developing Strategies
- Directing People
- Making Decisions
- Exploring Possibilities
- Understanding People
Technical Competencies
- Customer Understanding (Business Banking)
- Customer Acceptance and Review
- Loan Assessment and Approval
- Operating Cash Flow Analysis
- Financial Statement Analysis
- Deal Appraisal
go to method of application »
JOB DESCRIPTION
To provide support to the Banker, Relationship, Enterprise Direct by servicing customers, attending to customer queries, providing credit administration support and identifying customer needs.
QUALIFICATIONS
Minimum Qualifications
Minimum Experience
- 3-4 years experience in Customer Service and Business acumen. Knowledge of credit principles, branch banking processes, procedures and policies. Knowledge of the banks’ products and services.
ADDITIONAL INFORMATION
Behavioural Competencies
- Exploring Possibilities
- Developing Expertise
- Articulating Information
- Embracing Change
- Taking Action
Technical Competencies
- Product Knowledge
- Customer Understanding
- Application and Submission Verification
- Product Related Systems
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JOB DESCRIPTION
Provide Human Capital guidance and process support to line managers and employees in order to enable the Transactional Products and Services, as well as Global Markets business to deliver on their people agenda.
QUALIFICATIONS
Minimum qualifications
Diploma in Human Resources Management, or studying toward a degree in Human Resources Management / Social Sciences.
Experience required
Minimum 1 -2 years experience in Human Capital, preferably in a financial institution.
ADDITIONAL INFORMATION
Behavioural Competencies
- Upholding Standards
- Articulating Information
- Establishing Rapport
- Team Working
- Managing Tasks
Technical Competencies
- Knowledge of HR Policies and Procedures
- Human Resource Transactional Partnering
- Labour Relations Procedures (Basic)
- Human Capital Systems (preferably SAP)
- Compensation and Benefits
Please note: All our recruitment processes comply with the applicable local laws and regulations.
We will never ask for money or any form of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or [email protected]
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JOB DESCRIPTION
To manage and resolve all Executive Complaints received from Consumer and High Net Worth South Africa and its associated value chain touch points ensuring an exceptional service recovery experience for customers which restores customer satisfaction, retains business and minimises reputational and financial risk. To track, monitor and conduct root cause analysis to prevent reoccurrences of customer service failures.
QUALIFICATIONS
Qualifications
Experience
- 5-7 years experience in dealing with complex customer service-related matters in branch and/or Private Banking supported by an extensive understanding of the banking service environment and its associated products, processes, and systems
- Understands complaints management legislation and how it is implemented in a banking environment
ADDITIONAL INFORMATION
Behavioural Competencies
- Interacting with People
- Examining Information
- Interpreting Data
- Providing Insights
- Challenging Ideas
Technical Competencies
- Risk Awareness
- Verbal Communication
- Compliance
- Product Knowledge
- Active Listening
go to method of application »
JOB DESCRIPTION
- To be responsible for the Upper Affluent Clients team to ensure that all sales management, client value propositions and financial targets are achieved.
- To be accountable for all client engagement, integrating and coordinating all Standard Bank products, services and resources in order to maximise the value of the business relationship and to ensure profitability for the bank and the client.
QUALIFICATIONS
Minimum qualifications
- Bachelor's Degree (Field of study: Business Commerce)
- Postgraduate qualification an advantage
- FAIS Relevant Qualification
Experience
12 years:
- Experience in all facets of consumer banking, including heading up a segment. Knowledge and experience of Affluent consumers, their needs and their markets gained from an extended period of industry experience and a proven track record in high-level leadership in organisations of comparable size and complexity.
- Experience in managing an income statement and balance sheet. Knowledge of digital and digital platform businesses
ADDITIONAL INFORMATION
Competencies
- Customer Understanding (Business Banking)
- Financial Acumen
- Planning, Forecasting and Budgeting
- Product and Services Knowledge
- Risk Awareness
- Risk/ Reward Thinking
- Strategy Definition
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JOB DESCRIPTION
To manage and administer a section of estates (end to end process) and is aligned to the specific requirements of the:
STL strategy and vision, Group Reference Guide legislation, as well asthe values and ethics underpinning all staff within Standard Bank.
Effective execution of the job role will: Ensure that the process complies with internal and external regulatory frameworks, contribute to efficient and effective systems and processes, enhance the customer service experience and contribute to a lasting relationship with the Standard Bank group. Enable the process which allows the effective delivery to shareholders in line with the STL strategy.
QUALIFICATIONS
- Completed Matric
- Diploma in Administration of Deceased Estates
Experience
- 3 - 4 years Administering deceased estates with a Trust company or large firm of attorneys who have a dedicated estate department
- 3 - 4 years Administering deceased estates with a firm of attorneys or having controlled estates for this period at the Master of the High Court
ADDITIONAL INFORMATION
Behavioural Competencies
- Developing Relationships
- Articulating Information
- Team Working
- Understanding People
- Coping with Pressure
Technical Competencies
- Estates
- Customer Service / Sales
- Information Technology
- Legal
- Risk Management
Method of Application
Use the link(s) below to apply on company website.
- Universal Banker (Level 1)
- Consultant, Cash (Level 2)
- Manager Finance – Loyalty & Rewards and Youth Segment (CHNW)
- Team Leader, Branch
- Manager: Retentions Enablement, Insurance
- Manager, Finance Data Analytics
- Manager, Insurance Business Development (Dealer Market)- Cape town
- Manager, Insurance Business Development (Dealer Market)- Durban
- Manager, Franchising Acquisition
- Officer, Support, Enterprise Direct
- Human Capital Officer, People & Culture
- Manager, Executive Complaints Management
- Head Coverage, Upper Affluent Clients
- Officer, Estates
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