Manager: Retentions Enablement, Insurance at Standard Bank Group

JOB DESCRIPTION

To support various business units within Insurance with the implementation, guidance, and oversight of retention processes for various business partners, internal or external stakeholders.

To implement medium to long term Insurance Retention strategies via contact centres, digital channels, payment processes, system processes and customer engagement across commercial, long-term, and short-term products for Standard Bank Insurance Brokers, Standard Insurance Limited and African Regions. This role is required to enable the various contact centres (new or existing) to retain insurance policies and support with leads support, queries, analysis, setup, management and associated risk processes to enable contact centre to retain efficiently and to pro-actively retain customers through other means by understanding customer behaviour and preventing cancellations from occurring through various engagements and interactions. 

To implement medium to long term Insurance Sales strategy via Contact Centres across commercial, long-term, and short-term products for Standard Bank Insurance Brokers, Standard Insurance Limited and African Regions. This role is required to enable the various Contact Centres (new or existing) to sell insurance policies and support with leads support, queries, analysis, sales setup, management and associated risk processes to enable contact centre to sell efficiently

QUALIFICATIONS

• 3-4 years Experience in insurance strategies and products
• 5-7 years Experience in banking, insurance and understanding clients, the reasons they purchase insurance and other products.
• 4-5 years Experience understanding customer behavior, empathy and pain points, and innovatively solving problems

ADDITIONAL INFORMATION

Behavioural Competencies

• Resolving Conflict
• Taking Action
• Developing Strategies
• Seizing Opportunities
• Convincing People

Technical Competencies

• Analysing and Interpreting Information
• Creating Effective Branded Experiences
• Insurance Principles
• Strategic Planning and Reporting
• Strategy Definition