Fresh Job Openings Altron Bytes Systems Integration

Job Description

We are recruiting for a Dynamics 365 Customer Engagement Technical Consultant (Developer) who will be responsible for implementing and customizing the D365 CE platform to meet the specific requirements of a business.

Responsibilities:

• Requirement Analysis: Gather and analyze client requirements to design technical solutions in D365 CE.
• Customization: Customize D365 CE entities, forms, views, workflows, and business rules to align with business processes.
• Integration: Integrate D365 CE with other systems and applications, ensuring seamless data flow.
• Plugins and Workflow Activities: Develop custom plugins and workflow activities using C# and .NET to extend the platform's functionality.
• JavaScript and Web Resources: Write client-side scripts using JavaScript and create web resources to enhance user experience and interface.
• Data Migration: Assist in data migration from legacy systems to D365 CE.
• Reporting: Design and customize reports using tools like Power BI, SQL Server Reporting Services (SSRS), and FetchXML.
• Security: Implement and manage security roles, field-level security, and data access permissions.
• Training: Provide training to end-users and fellow consultants on system functionalities and best practices.
• Documentation: Document customizations, technical specifications, and configurations for future reference.

Requirements:

• Must have at least 5 years' experience in Microsoft Consulting
• Dynamics 365 CE Knowledge: In-depth understanding of D365 CE modules, features, and capabilities.
• C# and .NET: Proficiency in C# and .NET development for creating plugins, custom workflow activities, and integration solutions.
• JavaScript: Strong skills in client-side scripting using JavaScript for form customization and automation.
• Web Resources: Experience in creating and utilizing web resources (HTML, CSS, JavaScript) in D365 CE.
• Integration Technologies: Familiarity with integration methods like Web APIs, REST, and SOAP for integrating D365 CE with external systems.
• Data Management: Knowledge of data migration strategies, data import/export tools, and data mapping techniques.
• Reporting Tools: Proficiency in creating interactive dashboards and reports using Power BI, SSRS, and FetchXML.
• Version Control: Experience with version control systems like Azure DevOps or Git.
• Problem-Solving: Strong analytical and problem-solving skills to address technical issues and optimize system performance.
• Communication: Excellent communication skills to understand client requirements and collaborate effectively with team members.

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Job Description

The successful DevOps Engineer will be responsible for delivering, maintaining, and optimizing infrastructure, database, and middleware capabilities to support and enable the development and operations of modules and solutions. You will join a new team starting up in our client in the Payments space and be part of a development team of architects, engineers, and a DevOps community.

Key Responsibilities will include:  

• Responsible for building and implementing infrastructure and applications and supporting the operational environments and platforms. 
• Ensuring availability, performance, sustainability and accessibility of application systems/services 
• Ensuring necessary operational controls and governance are in place and policies to ensure alignment 
• Managing and overseeing the service transition process of services into the production environment 
• Ensuring non-functional requirements are implemented with all features and user stories 
• Managing and remediating on security threats and vulnerabilities, and applying all required security controls in accordance with policy 
• Troubleshooting incidents and defects 
• Assisting the development team with the relevant pipelines and services 

Core competencies: 

• Ability to work in an Agile environment and with a DevOps culture
• Strong knowledge of Incident and problem management processes 
• Effective in troubleshooting techniques 
• Strong problem-solving skills and ability to adapt to new methods and processes 
• Strong relationship building, persuasion, and collaboration skills 

Qualifications: 

• National Diploma: Information Technology (Required) or Degree in Computer Science or Engineering 
• Appropriate certifications (AWS) 

Experience: 

• 3 - 5 years’ experience in a similar role 
• 3 - 5 years’ relevant experience in developing, deploying and / or administering infrastructure solutions 
• Strong knowledge and experience on AWS (Certification preferred) 
• Experience of current and emerging virtualization, infrastructure, cloud and container technologies such as AWS, Docker, Kubernetes/ECS, etc. 
• 3 years’ experience in configuration management and automation Terraform, Cloudformation, Ansible 
• Min 3 years’ experience working with programming and scripting languages, such as Bash, Python, Java, or C# 
• Knowledge and experience of Web services, SOAP and RESTful interfaces, along with XML / JSON payloads 
• Experience working closely with agile methodologies, such as Scrum, XP, and with teams leveraging DevOps and Continuous Delivery / Integration 
• Strong knowledge of automation frameworks and tools 
• Min 3 years’ experience in database technologies - RDBMS, e.g. Aurora, MSSQL, PostGreSQL, Oracle, MySQL, etc. 
• Excellent problem-solving ability in complex environments 

Advantageous Experience: 

Experience in AWS services: 

• EC2 
• CodeBuild, CodeDeploy, CodePipeline 
• EKS, ECS, ECR 
• SNS 
• Fintech/Payments experience 

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Job Description

We have an exciting opportunity for Sales Specialist: Software Engineering This position is responsible for searching and exploring both the local and international markets for new products and trademarks to expand and strengthen the company's position in the market. Searches for joint ventures and co-marketing opportunities. Negotiates with relevant authorities and organisations to ensure the company's products and services are recommended. Investigates existing marketing and business practices and recommends opportunities for improvement within the company. May also be responsible for the identification and initiation of development projects within a region. Assists in achieving the region's development needs through investigations, viability studies and liaison with local authorities.

Key Responsibilities:

• Ensure achievement of set sales targets
• Key account management
• Implementation and management of sales strategies
• Perform incisive and insightful market and competitive research
• Maintain high quality information in support of proactive management of sales and delivery targets (Pipeline, OE, Revenue and GP)
• Represent the company and increase revenue by selling the company products and solutions to all potential customers
• Provide accurate forecasting of business and market needs
• Implement sales strategy and ensure customer satisfaction
• Project manage the implementation and deployment of products, services and solutions to the customer
• Prepare proposals for the provision of products/services
• Follow up on new sales prospects and develop existing customers’ business needs
• Monitor and reporting on sales prospects, progress and performance
• Monitor and reporting on customer satisfaction, market intelligence and competitor capabilities
• Build and maintain relationships with all key individuals within assigned accounts
• Interact frequently with strategic customers to understand their environment and requirements
• Perform Key Account Management duties on designated accounts
• Research customer needs and assist with identifying how our solutions can meet them

Experience / Educational requirements:

• Business Management Degree/Diploma highly preferred
• Experience in Solution Sales in the Payments / IT Service Industry within DevOps environment

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Job Description

The core purpose of this role is to ensure that we have strategic and successful relationships with our key vendors, by defining and driving the relationship matrix across the organisations, leading all Vendor programs and ensuring that we retain and grow all certifications and accreditations that enable the status that we have within the vendor ecosystem.  This will also ensure that we continue to improve our customer relationships by demanding excellence.

KEY RESPONSIBILITIES:

• Growth of the Huawei vendor business in Altron Digital Business. This includes a significant focus on aligning the relevant stakeholders to drive alignment, opportunities and ultimately revenue for both companies. 
• Ensuring Altron Digital Business has the relevant alignment to the vendor programs to ensure partnership on marketing, presales and customer success activities and ultimately build a revenue stream from this investment.
• Understanding the Huawei organisation structure and ensure peer to peer alignment, agreement on strategic activities and the measurement of these. Responsible for the entire relationship end to end.
• Build and own the vendor business plan and strategy.
• Driving the strategic business plans from the vendors into Altron Digital Business. They are responsible for ensuring that these plans are executed within the GTM.
• Own and facilitate the planning process between Altron Digital Business and the Huawei team members.
• Track performance against this plan
• Manage and Report progress made in regard to Revenue Targets, Pipeline, GTM Solutions, Certifications, and Rebates.
• Facilitate rhythm of business between all levels within the two businesses:
  • Leadership Team
  • GTM’s/Business Units
  • Account Teams
  • Delivery Teams
  • Marketing Teams
• Understand and monitor performance on Altron’s top tier (Tier 1 and 2) accounts where there is an Altron Digital Business / Huawei focus.
• Identify marketing incentives and lead the internal business rhythm between Marketing & Sales leadership to agree what opportunities we will pursue and what we won’t.
• Ensuring Altron Digital Business has the relevant alignment to the vendors funding buckets to ensure partnership on presales activities and ultimately build a revenue stream from this investment. Follow this by aligning with the GTM/Delivery functions in ensuring we have the capability to deliver.
• Responsible for managing vendor portals end to end
• Responsible for the Altron Partnership, including membership, compliance, governance and reporting

COMMUNICATIONS & WORKING RELATIONSHIPS:

Internal:

• All business stakeholders
• All GTMs and Group
• MDs from other OpCos
• Enablers

Reasons for Interaction:

• Align to business objectives
• Collaboration
• Ideation and planning
• Support, guidance and managing risk

External:

• Vendors
• Infrastructure Clients

Reasons for Interaction:

• Materials and products from vendors
• Upselling, innovation for new product and service

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

• IT, Commercial Degree or Relevant Bachelors, Honours or post graduate qualification

Professional Qualifications:

• Any relevant Professional Qualification

Years of Experience:

• Proven experience in vendor management, including strategy development
• Strong business acumen with the ability to create and execute strategic plans.
• Exceptional leadership and team management skills.
• Excellent communication and interpersonal abilities to collaborate effectively with vendors and internally across departments.
• Analytical and data-driven decision-making.
• A deep understanding of the industry and market dynamics
• A deep understanding of the Huawei business

 

Other requirements:

• Good written and verbal communications skills
• Strategy Development
• Relationship Management
• Business and Strategic acumen

Behavioural Competencies            

The incumbent is required to have demonstrated the following competencies:

• Creative, strategic problem solving
• Can play an advisory role to senior leaders
• Is able to operate at a senior level
• Is approachable, demonstrates leadership qualities with a desire to help junior team members grow in the function and organisation
• Active listener

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Job Description

To help the executive for whom they work with tasks such as scheduling; reviewing, prioritizing, answering and returning phone calls; organizing documents; maintaining records; taking notes at meetings diary management, travel bookings and any other administrative tasks that help the executive perform their job.

KEY RESPONSIBILITIES:

• Diary Management of multiple calendars. This might be the Managing Director and other Executives or group of Executives only
• Maintain contact details database for service providers, vendors, and all other relevant contacts for the MD and Executives in a form of business cards, emails and guest list
• Raise POs and facilitate payments for the service rendered by the service providers
• Coordinating and confirming all logistics for appointments, including transportation
• Liase with relevant Management teams on the Executive diary needs and scheduling
• Full responsibility for travel bookings, car hire and accommodation including arrangements of Visa documentation and request for international travel of Executives
• Provide detailed itineraries for all trips, ensuring all information is also accessible in Outlook, include contact information for all meetings and events
• Maintain highly confidential information and files for the relevant Executives and the MD and collaborate with human resources on their information where its required
• Sourcing and Booking of conferences for the Executive Committee as and when required
• Maintenance of expenses, tracking databases for purchases and returns, gifts, invitations, expenses and acknowledgements
• Ensure that the MD and/or Executive’s day-to-day responsibilities are managed, prioritized and scheduled appropriately
• Assist in office management and ordering of refreshments as and when required

COMMUNICATIONS & WORKING RELATIONSHIPS:

Internal:

• Executives and MD
• Management Teams
• Group Executives
• Marketing Team

Reasons for Interaction:

• Day to day diary management
• Internal arrangements
• Management Review Meetingxternal:
• Partners and Vendors
• Service Providers

Reasons for Interaction:

• Conferences
• Service offering

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications and Years of Experience

• Grade 12 and/or Diploma in Secretarial or any relevant qualification
• Minimum 5 years experience supporting senior management executives within multinational company
• 4+ years of previous experience providing Administrative and Personal support to Executive-level staff
• 5 years experience in similar positions (Executive Assistant and Office Support roles, preferably in multinational companies)
• To be able to deal with people at all levels across a multicultural environment
• Have availability to travel if necessary and be able to work extra hours if required
• Used to working for a senior leader in an organisation

Other requirements

• Typing
• Answering phones
• Computer
• E-mailing
• Problem solving and finding solutions
• Project Management    
• Setting up of System File Trees
• Maintenance of record management systems
• Organising and Planning

Computer programs:

Office: Excel, Word, Power point,Access      

• Outlook
• SharePoint
• Internet Explorer, Chrome, etc

Behavioural Competencies              

The incumbent is required to have demonstrated the following competencies:

• Interpersonal skills
• Prioritisation skills
• Conflict management
• Editing of Documents
• Creating new documents in Word, Excel, PowerPoint
• Report writing
• Data capturing to monitor, measure, evaluate and analyse
• Lead and minutes taking in meetings
• Basic Office equipment and software use

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JOB PURPOSE

• The Senior Specialist: Business & HR Data and Systems Analyst will play a key role in supporting the Human Resources (HR) team and the Group Chief Operating Officer (GCOO) by providing data-driven insights and analytics to drive strategic business decisions. The incumbent will be responsible for developing data dashboards, conducting data analysis, and managing projects related to Business and HR system data analytics. The role will contribute to enhancing organizational effectiveness, optimising HR processes, and improving overall business performance through the effective use of data

KEY RESPONSIBILITIES:

Data Dashboard Development:

• Collaborate with stakeholders to understand business requirements and data needs.
• Design and develop data dashboards using visualisation tools such as Power BI, etc.
• Present key Business and HR metrics, performance indicators, and trends through visualisations.

Data Analysis and Interpretation:

• Collect, clean, and analyse Business and HR system data to identify patterns, trends, and insights.
• Conduct statistical analysis and predictive modelling to support decision-making.
• Provide actionable recommendations to stakeholders.

Data Management and Integrity:

• Maintain the integrity and accuracy of Business and HR data within the Systems used.
• Troubleshoot data-related issues, identify root causes, and implement solutions in collaboration with Business, IT and HR teams.
• Develop and implement data governance best practices to ensure data consistency and compliance.

Strategic Business Support:

• Provide strategic support to the business and HR team and GCOO by delivering data-driven insights and recommendations.
• Assist in the development of strategic workforce plans, talent strategies, and organisational effectiveness initiatives.
• Collaborate with cross-functional teams to address business challenges and opportunities identified through data analysis.

Business & HR System Data Analysis:

• Utilise systems (e.g., HRIS, LMS, etc) to extract, analyse, and interpret business and HR data.
• Conduct audits of business and HR data to ensure accuracy, completeness, and integrity.
• Identify areas for process improvement and optimisation based on data analysis findings.

Project Management:

• Lead or support projects related to data analytics, business and HR system optimisation, and process improvement initiatives.
• Develop project plans, timelines, and deliverables to ensure successful project execution.
• Coordinate with stakeholders, vendors, and project teams to achieve project objectives and milestones.

Governance and Risk Management

• Ensure compliance with legal and statutory requirements.
• Ensure that appropriate governance mechanisms are in place and in line with future requirements, i.e., policies, procedures, and reporting structures.
• Manage any related risks, through continuous internal and external monitoring of business impact, as well as changes in stakeholder needs.
• Establish and maintain the highest ethical standard in employment practices, including compliance with all statutory requirements in the various operations.
• Ensure that the Altron Group is compliant with all Altron initiatives through conducting regular audits and taking corrective action.
• Actively participating in Altron internal and external audits.
• Compile, analyse and submit reports as required for business purposes and requirements.

External Parties and Relationship Management

• Engagements with regulators and key partners to proactively identify and mitigate related risks which may impact the operation financially and reputationally.
• Manage the relationship with external consultants and service providers. Ensure that the applicable services are delivered properly, evaluate the performance of consultants, and address any deviations.
• Provide input and contribute to Altron related communications through the relevant channels across the business and externally.
• Manage relationships with all stakeholders and act as a trusted advisor.

ACCOUNTABILITY

• Ensure effective compliance on the applicable areas across Altron
• Budget under management

COMMUNICATIONS & WORKING RELATIONSHIPS:

Internal:

• Heads of Operations
• Human Resources Leadership
• Group Chief Operating Officer
• Other Group Executives & Managers
• Altron Head Office Employees
• Cross functional team members as required.
• Payroll team members and relevant team members from the business units who work closely with the applicable Data points and systems.

Reasons for Interaction:

• Develop and manage relevant initiatives.
• Advisor to HR Leadership
• Identify any business needs and trends.
• Consistent face to face interactions with Senior Management to provide direction and guidance related to Data and systems analysis.

External:

• Consultants and Service Providers
• External advisors/consultants

Reasons for Interaction:

• Monitor SLAs/Terms and Conditions
• Drive collaborative partnerships and innovation within Altron.
• Manage service delivery within mandate

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

• BCom degree in Data Science, Statistics, Computer Science, or related field
• Project Management Certification
• HR Information System certifications (Workday and/or Oracle will be advantageous)

Years of Experience

• Minimum 8 years of progressive, professional experience in data analysis, business intelligence or related roles.
• Minimum 5 years of progressive experience with business and HR Systems and conducting business and HR data analysis
• Experience with managing multiple Projects concurrently.
• Workday, PaySpace, Oracle exposure will be advantageous

Other requirements

• Advanced proficiency in data analysis tools and techniques.
• Excellent communication and presentation skills, with the ability to translate complex data findings into actionable insights.
• Strong problem-solving and critical-thinking abilities.
• Attention to detail and a commitment to data accuracy and integrity.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong project management skills, including the ability to manage multiple projects simultaneously.
• Knowledge of Project Management methodologies (Agile, etc)
• Deep knowledge and experience with business related systems, HR Information Systems and/or Payroll systems (example D365F&O, Workday, Payspace, Oracle).
• Experience in operating at a strategic and tactical operational level.
• A strong understanding and appreciation of cultural norms, ways of working and ability to adapt programmes accordingly.
• People focused with an ability to strongly lead within a matrix structure on Projects.
• Ability to influence and build strong relationships at all levels and throughout the organization.
• High level of resilience and emotional intelligence to engage with different stakeholders.
• Strong passion for technology
• Strong financial and business acumen
• Knowledge of relevant legislation i.e., BCEA, LRA, etc

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Job Description

We are looking for Technical Support Agent provide Remote support to Customers to limit Service technician's attending calls onsite. Help ST's that are struggling with technical issues at customer sites. Install and configure relevant software over the network and test with user. Solve technical issues over the phone without any remote tools, trouble shooting and knowing the customer environment. Work with other people in the team to cross skill and knowledge transfer amongst yourselves. Provide regular feedback to management regarding escalations. Always need to demonstrate good phone ethics with our customers and ensure issues are resolved timeously. Must always ensure the customer is aware of the status of his/her call. Candidate can work hybrid environment.

Key responsibilities:

• Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
• First-time-fix rate and recall rate under the stipulated requirements
• Provide the necessary technical support for our Customers
• Solve technical issues over the phone or access the users PC's remotely
• Asking the correct fault finding questions in order to determine the solution
• Working under pressure however providing the best quality service
• Maintain customer relationship
• Be pro-active on the calls allocated
• Ensure compliance with Quality Management System (QMS) procedures
• Complete administration within time frames as per policies
• Action and close new calls within customer Service Level Agreement and Mean Time to Respond / Mean to Complete
• Technical support, maintenance, trouble shooting on equipment

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

• Matric qualification
• A+ N+ Qualification
• Faulting Find techniques

Years of Experience

• 2 years of experience in maintaining equipment in an IT environment
• 2 Years working on desktop equipment

Other requirements

• Good communication (verbal and written) skills and interaction skills
• High level of attention to detail
• Dedication to Customers both internally and externally
• Must be flexible to take on additional tasks
• Problem analysis
• Perseverance
• Self-Development

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Job Description

The WFM Specialist: Kronos Consultant will play a key role in implementing, configuring, and maintaining the Workforce Management system to optimize workforce efficiency and productivity. The consultant will collaborate with internal teams, analyze business requirements, and provide expertise in Kronos solutions.

Responsibilities:

Implementation and Configuration:

• Lead the implementation and configuration of Kronos Workforce Management modules based on business requirements
• Customize and optimize Kronos applications to meet organizational needs
• Facilitate seamless integration with existing systems and applications

System Maintenance and Support:

• Provide ongoing support for the Kronos system, troubleshooting issues, and resolving technical problems
• Perform regular system updates and maintenance tasks to ensure optimal performance
• Collaborate with IT and HR teams to address user inquiries and concerns

Business Analysis:

• Work closely with business stakeholders to understand workforce management needs
• Analyze and document business processes to identify opportunities for improvement
• Translate business requirements into Kronos system configurations (survey)

Training and Documentation:

• Develop and deliver training programs for end-users on Kronos system functionalities
• Create comprehensive documentation for system configurations, processes, and best practices

Stay Current on Kronos Updates:

• Stay informed on the latest Kronos updates, features, and industry best practices
• Evaluate and recommend new functionalities that align with organizational goals

Qualifications:

• Bachelor’s degree in information technology, Computer Science, or a related field
• 5 + years proven experience in time and attendance systems, preferably Kronos Workforce Management or in a similar role
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and collaboratively in a team environment
• Certifications in Kronos solutions are a plu

Additional Requirements:

• Willingness to travel, if necessary, for on-site implementations or client meetings
• Flexibility to work outside regular business hours during system upgrades or critical issue resolution

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Job Purpose

Act as a liaison, provide product/services information and resolve any emerging problems that our clients might face remotely with accuracy and efficiency.

Customer Relationship Management

•  Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
• First time fix rate and recall rate under the stipulated requirements.
•  Maintain customer relationship.

Internal Processes

•  Be productive based on the calls allocated to them.
•  Ensure that they comply with all Quality Management System (QMS) procedures provided by the Field Service Managers (FSM).
•  Complete administration within time frames as per policies.
•  Action and close new calls within customer Service Level Agreements and Mean Time to Respond / Mean Time to Complete.
•  Technical support, maintenance, trouble shooting in an end user computing environment.

Human Capital

• Ensure that all policies and procedures are followed according to the company requirement

Job Requirements:

•  Technical Qualifications, Skills and Experience
•  A + and N or Relevant IT Qualification.
•  Troubleshooting and categorising issues remotely to determine if it is software or hardware related and resolving software issues remotely.
•  Strong knowledge in troubleshooting and configuring of Windows 10 operating system and office 365 applications.
•  Network and Peripheral configuration.
•  Strong Soft Skills (Email and Telephonic).
•  Remote connection tool experience.
•  Exposure to a call management system.
•  Managing incidents and requests within SLA.
•  Handling customer escalation and queries.
•  Must have experience in a corporate environment.
•  Exposure in the banking sector will be advantages

Education

• National Certificate Level 4 (N4) / Grade 12: Grade 12 (Required)

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Job Description

•  Identify prospects / business opportunities to grow portfolio in the relevant   segment i.e. Insurance
• Successfully manage the sales process i.e. client signup and lead generation from Insurers, Insurance Brokers, Insurance Administrators and Insurance 
• Underwriting managers to a billable installation
•  Achieve or exceed allocated sales and revenue targets as set out by 
   management
• Ensure CRM and activity reports are updated daily with all relevant activities. 
• Proactively up-sell and cross-selling into accounts gained
• Regular training on products and service offerings to the insurance partner 
   client base that you build
•  Build, maintain and strengthen relationships with prospect clients, existing 
    clients and relevant stakeholders
•  Resolve client queries and complaints
• Liaise with all internal departments and stakeholders.
•  Report on sales, fitments, market share, penetration, competitor activity and 
   market movement

Knowledge and skills

• A strong sales personality
• Marketing skills
• Understanding and application of appropriate sales methodologies
• Ability to deliver presentations to Insurance Brokers
• Confident presenter to individuals and corporate companies
• Relationship building skills
• Critical thinking, decision making and problem solving skills
• Detail oriented, strong organizational skills, and high degree of accuracy
• Results oriented: Ability to achieve targets within given parameters
• Self-starter, self-discipline and ability to work independently
• Skilled in the identification of opportunities / ideas to improve operational efficiencies
• Competitive attitude with a hunger for new business / target driven
• Strong negotiating skills
• Conflict resolution
• Ability to work effectively under pressure

Qualifications, Experience and Role requirements:

• Own vehicle and cell phone is essential.
• Matric/Senior Certificate
• Diploma in Sales (advantageous)
• 2 - 4 years Direct Sales experience

Responsibility :

• Cold calling, marketing and selling of Netstar tracking applications and solutions to the Insurance channel
• Prospect and target new insurance customers
• Increase market share in the Insurance channel
• Manage and increase the pipeline
• Achieve or exceed allocated sales targets as set out by management
• Build relationships with Insurers, Insurance Brokers, Insurance Underwriting Managers and Insurance Administrators
• Generate and increase sales and fitments of Netstar units and services.
• Deliver an efficient and effective service to both internal and external clients
• Stay abreast of competing markets and provide reports on market movement, prospective sales opportunities and penetration
• Complete sales reports timeously and update CRM daily with all relevant activities
• Network to improve Netstar' s presence, reputation and sales in the insurance segment
• Accurate and timeous record keeping
• Share knowledge with colleagues on effective practices, competitive intelligence, business opportunities and needs

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Job Description

This role requires a self-starter to deliver the desired customer service experience. To drive service success that improves customer satisfaction, maximises customer retention and increase profitability. Adhere to specific Service Level Agreement. In short, managing all on site installations, repair, maintenance and test tasks. Diagnosing errors or technical problems and determining proper solutions.

KEY RESPONSIBILITIES: 

• Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
• First-time-fix rate and recall rate under the stipulated requirements
• Maintain customer relationship
• Be pro-active on the calls allocated
• Ensure compliance with Quality Management System (QMS) procedures provided by the Field Service Manager (FSM)
• Maintain and manage sufficient boot stock
• Complete administration within time frames as per policies
• Action and close new calls within customer Service Level Agreement and Mean Time to Respond / Mean to Complete
• Technical support, maintenance, trouble shooting on Dell equipment 

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

• Matric qualification
• A+ N+ Qualification
• Mechanical Skills
• Electronic Skills
• Soldering Skills
• Faulting Find techniques

Years of Experience

• 2 years of experience in maintaining equipment in an IT environment
• 1 Years experience working on desktop equipment
• Maintaining ATM equipment is advantageous

Other requirements

• Good communication (verbal and written) skills and interaction skills
• High level of attention to detail
• Dedication to Customers both internally and externally
• Must be flexible to take on additional tasks
• Problem analysis
• Perseverance
• Self-Development 

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Job Description

Responsible for planning, directing, and coordinating the activities of medium to enterprise level technology projects to ensure that all the goals and objectives are accomplished. Develops project plans specifying goals, strategy, staffing, scheduling, identification of risks and issues, implements contingency plans and allocation of resources. Formulates and co-ordinates all inputs to the scope and objectives of the project including the ability to manage the customers understanding and commitments to the resourcing of projects to ensure project success.

The Altron Digital Business, Workforce Management practice is looking for a specialised Project Manager who will be responsible for planning, scheduling, monitoring, and directing large Application Implementation projects. The PM will drive the implementation and configuration of the solutions; meet and agree client requirements and deliver expected business results. The PM needs to be well versed in multiple PM methodologies and requires excellent written and good spoken English skills; including being able to conduct business communication. The PM will lead multiple medium to high-profile projects with local teams, offshore resources, third party contractors and or partners to ensure projects meet established time, cost, technical, and quality objectives, supported by Technical Consultants. Directs the activities of project personnel to ensure project progresses on schedule and within budget. Establishes standards and procedures for project reporting and documentation. Reviews status reports prepared by project personnel, updates schedules and plans. Prepares project status reports and keeps management and clients informed of project status and related issues.

The project manager will be working in many complex and dynamic environments. This experienced professional will be responsible for Altron Digital Business WFM project management software implementations, training, maintenance structures and customer operational sustainability and change management guidance. The Enterprise Project Manager will need to possess business acumen and sophisticated analytic thinking, advanced knowledge of project management system capabilities/integrations, a drive for getting things done even when faced with political and environmental push back. The project manager will need to demonstrate the ability to work collaboratively and influentially with team members at all levels, including executive leadership.

Responsibilities:

• Lead multiple small to large application, integration, professional services and hardware implementation projects.
• Ensure customer satisfaction and that projects are completed on-time, within budget, and within client expectations for quality and functionality.
• Draft and manage project plans, risks and issues register and project administration.
• Manage client acceptance of the solution and manage client expectations in line with the agreed statement of work.
• Build and schedule cross-functional project teams, including internal employees, offshore resources, and partners and contractors as maybe required.
• Give input to and deliver on SOW and business requests as defined.
• Measure project performance using appropriate systems, tools and techniques.
• Produce project financial and status reports.
• Ensure and manage agreed project and run-rate billing for assigned projects.
• Regularly review team performance and reflect on how to become more effective.
• Create and maintain comprehensive project documentation.
• Lead project/engagement close-out debriefings to identify lessons learned and best practices.

Experience, skills and education:

• Degree in IT, business or HR – preferred.
• 5+ years’ experience in a PM role within an IT application environment delivering business application or hardware (SI) projects.
• High level of exposure to IT application projects.
• Experience in working with multivendor teams in various locations.
• Experience in working with large, diverse project teams in a single project.
• Experience with project management tools e.g., MS Projects, Jira etc.
• Proven working experience as a project manager in the information technology sector.
• Excellent client-facing and internal communication skills.
• Excellent written and verbal communication skills.
• Customer presentation skills and experience.
• Solid organizational skills including attention to detail and multi-tasking skills in a high-pressured environment.

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JOB PURPOSE

As a senior sales administrator you will be responsible to ensure all sales admin functions are completed in a most efficient manner. Our cornerstones are completeness and accuracy, meaning everything should be loaded shipped and invoices accurately and on time. This includes and is not limited to, sales orders, customer returns and contracts. It is important that our processes are streamlined and the above is achieved in the most effective way, enhancing efficiency and productivity. Delighting our customers by meeting their expectations and resolving any queries they might have. Provide necessary reports and data analysis for customers as well as assist management in making strategic decision making.

KEY RESPONSIBILITIES:  

• Train and mentor Sales administrators and Learners.
• Ensure that Sales administrators and Learners adhere to procedures and policies.
• Load sales orders and customer returns.
• Ensuring Management, contract rates and financial approvals are obtained and adhered to.
• Ensure accuracy on transaction processing, pricing, and stock availability.
• Coordinate with the warehouse, logistics and command centre to ensure timely delivery, installations, and collections.
• Communicate with all stakeholders on progress and ETA’s.
• Approve Sales orders and customer returns on the system.
• Deadlines are not negotiable.
• Ensure contract packs are compliant with Contract Control requirements.
• Manage customer inquiries and complaints efficiently.
• Ensure a high level of customer satisfaction and address issues promptly.
• Submit and Follow- up on Service Level Agreements with customers.
• Good product knowledge and accuracy of information related to customer queries.
• Maintain strong and good relationships with customers and internal stakeholders.
• Identify areas for process improvement within the sales administration function.
• Implement best practices to streamline operations and enhance productivity.
• Utilize technology and automation tools to improve efficiency.
• Prepare sales commission reports.
• Prepare and analyse sales reports, order trends, and performance metrics.
• Provide insights and recommendations to senior management.
• Ensure data integrity and accuracy in all reporting.
• Ensure compliance with company policies, industry regulations, and legal requirements.
• Maintain accurate records and documentation for all sales transactions and customer interactions.
• Work closely with the sales team to support their needs and achieve overall sales targets.
• Assist RT3 salespeople with urgent proposals.

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

• Matric
• Higher certification would be to your advantage

Professional Qualifications

• Entire MS Office suite - advance proficiency.
• Excel skills must be higher than average.
• Experience with CRM and ERP systems.

Years of Experience

• Minimum of 3-5 years of experience in sales administration or sales support.
• At least 1-2 years in a senior or leadership role.

Competencies

Behavioral Competencies

• Great communication skills
• Enthusiastic team player and self-motivated
• Strong numerical aptitude and attention to detail
• Results, deadline, and procedure orientated.
• Must be flexible and willing to work overtime.
• Must be able to work under pressure with a friendly and helpful demeanor.

Learned Competencies

• Strong problem-solving skills, willing to get involved and get the job done.
• Ability to create and be part of a positive work environment.
• Demonstrated experience working with complex systems and transactional requirements.
• Experience working with customers and maintaining composure when dealing with demanding customers – internal and external.
• Ability to maintain all information in a highly confidential and organized manner.

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Job Description

This is a primarily a sales function within the Altron Digital Business Data Practice, selling world class partner solutions such as Teradata and Informatica into existing and new customers.
The Sales Specialist is responsible for effectively constructing and executing the sales process as well as managing new business development in the Territory. The role is responsible for maintaining, communicating and executing the sales plan for the Territory across the broader team.

This is a primary selling role that covers support and growth of existing Customers and new Customer acquisition.

INTRODUCTION TO THE ROLE:

Altron Digital Business (ADB) seeks to appoint a key team member to assist in building on the successes of the existing sales team, with the aim of expanding its footprint and driving further growth and success.

A well-established local team of consultants works closely within the account team to generate significant and sustainable consulting services revenues, and to develop strategic initiatives that exploit the value and capabilities of an ever-expanding Data platforms, Data management and Analytics Eco-system environment.  Our world class partnerships within these capabilities include Teradata and Informatica.

The key to success in this role is understanding the challenges and future direction of the industry segments, how these challenges apply to our customers and the value achieved for the customer in solving the challenges through solutions from ADB Data and Analytics partners. It is also key to be able to help the customer develop the business case by focusing on value creation.

KEY AREAS OF RESPONSIBILITY:

• Results and Growth
• ACV and ARR Growth goal attainment
• Identify and map potential customer challenges/needs, to our product offering
• Strategic Prospecting
• Continuously research the relevant industry segment to be able to develop the value propositions for our solutions
• Utilise a structured approach and qualification tools for identifying and measuring the quality of potential new business initiatives
• Develop an understanding of political relationships and their impact on buying behaviors within the account(s) to determine appropriate sales approaches for each level within the organisation
• Develop a competitive sales strategy that anticipates competitor actions and places ADB Data and Analytics as the best in the market to meet customers tactical and strategic objectives
• Sales call execution
• Effectively advise and influence the customer especially within the development of business needs, decision criteria, and creation of an ROI framework, through consultative selling techniques and relevant marketing/sales campaigns
• Execute high-quality one on one discussions utilising advanced questioning and influencing skills with customer non-IT business leaders, with the objective to influence the corporate strategy regarding the use of Data and Analytics
• Execute high-quality one on one discussions utilising advanced questioning and influencing skills with IT / CIO level managers
• Before any sales call, plan for key outcomes and next steps that the customer will commit to performing after the sales call (advances)
• Presenting high quality, professional presentations, and proposal materials
• Account planning
• Capture information in a constantly maintained Account Plan in accordance with the established Account Plan standard
• Continuously engage the extended sales team in account planning and execution
• Effectively utilise resources as required to best exploit available opportunities
• Reporting, Administration and Training
• Complete, lock-off and submit a monthly outlook as required based on the Altron fiscal calendar
• Update pipeline-management system tool at least weekly to maintain accurate opportunity forecast
• Complete all assigned training within the timeframes allotted
• Account and Opportunity Management
• Maintain the Account Plan in accordance with the established Account Plan standard
• Manage all opportunities in accordance with the Opportunity Management process, including the creation of Opportunity Plans, the scheduling of Early in the pipeline Opportunity reviews, the use of the Opportunity Analysis System, and the Bid Review Process
• Work through the sales process with key players in a timely manner to minimize issues in the close of an order and ensure Altron and customer objectives are met in the agreed timeframe
• Continuously develop the account to ensure repeat business combined with a proactive focus on developing new business opportunities

Education & Experience Requirements

Formal qualification:

• Bachelor’s degree in a computer science/business or equivalent industry experience

Work Experience:

• 10 years Solutions Sales experience

The ideal candidate will have:

• Previous experience in the Financial, Telco, Healthcare and Retail Industries
• Demonstrated results - please outline your quotas / achievements in your application
• Experience in both Account Management and growth in large accounts and New Customer wins
• Experience in selling complex technology solutions. E.g., SaaS, Data & Analytics solutions, ERP, software, professional services, and technical services

Selling Experience:

• Understanding of and success in a sales environment that requires the creation of capital expenditure plans and budgets
• Demonstrated success in value-linking and demand creation
• Proven customer relationship skills, with experience in interfacing with customers, at Executive/Director level in both business and technology, on a regular basis
• Proven ability in solutions sales environment
• Demonstrated success in proactively prospecting into existing accounts
• Demonstrated success in selling cloud offering

Planning Experience:

• Strategic planning skills
• Experience in developing and executing structured account plans for large, complex accounts and maintaining year-on-year growth
• Ability to lead complex proposals
• Proven ability to deliver against demanding targets

COMPETENCIES/PERSONAL ATTRIBUTES:

Skills:

• Account Planning and execution
• Excellent presentation, communication, and interpersonal skills
• Understanding and current use of a consultative questioning model. For example, SPIN selling or Challenger
• Competence in professional consultative selling skills such as SPIN questioning.

Ability:

• Ability to build trusted relationships with customers that assist with the positioning of ADB Data and Analytics products and solutions
• Ability to transform strategy into results
• Ability to work in a rapidly changing, ambiguous and often pressure-filled environment
• Ability to influence, coach and motivate others and promote teamwork
• Candour - the ability to have open and effective business conversations with customer senior leaders
• Confidence - the ability to influence others through candidate’s demeanor and professionalism
• Ability to build trusted relationships with customers that assist with the positioning of Data and Analytics products and solutions

Personal Attributes:

• High level of personal integrity
• Customer-focused
• Result oriented
• Innovative and resourceful
• Self-motivated and competitively driven
• High degree of energy and initiative
• Resilient and focused
• High degree of empathy and emotional intelligence

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Job Description

We are recruiting for a Team Lead: Monitoring and Event Management who will be responsible for supervising clerks in a department or section of a department. The Team lead will be responsible for the performance of other clerks and planning of tasks and ensuring work is done in compliance with organisational standards.

Key Responsibilities:

​Service Coordination:

• Collaborate with multiple service providers to ensure smooth coordination and integration of services within the eco-system.
• Act as a central point of contact for service-related queries and facilitate timely resolution of issues.
• Coordinate regular meetings and workshops to discuss service performance, improvements, and strategic alignment.
• Assist in managing service-related dependencies and ensuring effective collaboration between different service providers.

Technical Support - Monitoring:

• Request technical assistance and escalate when necessary
• Recommend procedures and controls for problem resolution
• Implement approved workarounds and temporary solutions

Service Monitoring:

• Monitor the performance of contracted services, including tracking key performance indicators (KPIs) and service level agreements (SLAs).
• Identify and report any deviations or potential risks to the SIAM Manager.
• Assist in generating reports and dashboards to present service performance metrics and trends.

Communication and Stakeholder Engagement:

• Facilitate effective communication between the SIAM Manager, service providers, and other stakeholders.
• Ensure timely dissemination of information and updates related to service delivery.
• Collaborate with service providers to address issues, incidents, or service requests promptly.
• Assist in maintaining positive relationships with service providers and promoting a collaborative working environment.

Documentation and Reporting:

• Maintain accurate and up-to-date documentation related to services, contracts, and service provider performance. Document, monitor, report, and manage the resolution of issues in the tickets
• Support the preparation of comprehensive reports and presentations for the SIAM Manager, highlighting service performance, risks, and opportunities.
• Contribute to the creation and maintenance of a centralized knowledge repository for service-related information and best practices. Use Knowledge Base Articles and Support Documentation

Process improvement Support:

• Identify opportunities for streamlining processes and enhancing the efficiency of service integration and management.
• Support the SIAM Manager and other stakeholders in implementing process improvements and automation initiatives.
• Stay up to date with industry trends and best practices in service integration and management to suggest innovative approaches.

Qualifications

• Education: Industry technical certification. Equivalent of NQF, level 6.
• Experience: Several years of experience working in IT and specifically in monitoring and service coordination.
• Certification: Certified ITIL practitioner

Skills:

• Proven experience in service coordination, service management, or related roles.
• Familiarity with IT service management frameworks (e.g., ITIL) and service level management concepts.
• Excellent communication skills, both written and verbal, with the ability to interact effectively with diverse stakeholders.
• Strong analytical and problem-solving abilities, with a keen attention to detail.
• Proficiency in using service management tools and software.
• Ability to work independently and in a team-oriented, collabo