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Altron Bytes Systems Integration (Altron BSI) is an end-to-end ICT service provider of consulting, implementation and outsourcing services, which are strategically aligned to fit for purpose, cost effective, and optimised for performance. We have a clear go-to-market in key industries covering: Financial Services; Telecommunications, Media & Entertain...
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Job Description
We are looking for Technical Support Agent provide Remote support to Customers to limit Service technician's attending calls onsite. Help ST's that are struggling with technical issues at customer sites. Install and configure relevant software over the network and test with user. Solve technical issues over the phone without any remote tools, trouble shooting and knowing the customer environment. Work with other people in the team to cross skill and knowledge transfer amongst yourselves. Provide regular feedback to management regarding escalations. Always need to demonstrate good phone ethics with our customers and ensure issues are resolved timeously. Must always ensure the customer is aware of the status of his/her call. Candidate can work hybrid environment.
Key responsibilities:
QUALIFICATIONS, EXPERIENCE, & SKILLS:
Educational Qualifications:
Years of Experience
Other requirements
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