Current Vacancies at Shoprite Group of Companies

Purpose of the Job    

• The replenishment analyst will be responsible for strategizing on replenishment through current and historical trend analysis in order to maximize sales, reduce waste, optimize inventory turns and improve gross margins. The successful candidate will establish and maintain key internal and external stakeholder relations to enable the replenishment function to embed a customer centric culture.

Job Objectives    

• Meet or exceed KPIs through proactive planning and timeous execution. 
• Data tracking, monitoring and analysis. 
• Analyzing inventory to increase or decrease forecast-based inventory levels. 
• Support advertising efforts by assuring 100% stock availability on shelf. 
• Leverage supply chain strategy to optimize sales and inventory effectiveness on a SKU level. 
• Strategy adjustments to align with divisional and regional teams. 
• Support store operations with all replenishment related queries and issues. 
• Internal and external stakeholder management, including presenting and reporting on strategy. 
• Develop and maintain Weekly KPI and Ad-hoc reports. 
• Demonstrate collaborative approach to solve issues and strategically design joint action plans. 
• Fostering a culture of collaboration, continuous improvement and customer service. 

Qualifications    

• Degree in Business Sciences/ Logistics, Supply Chain or Relevant Experience in Replenishment/ Supply Chain (3+ Years) 

Experience    

•  Minimum of 3 years' experience within Replenishment or Supply Chain.

Knowledge and Skills    

• Self-starter that takes initiative with a willingness to learn and adapt in an ever-changing environment. 
• Strong numerical and analytical aptitude and high proficiency in interpreting large data sets. 
• Strong ability to grasp complex concepts and understand the “bigger picture”. 
• Demonstrated ability to work unsupervised and under pressure.  
• Demonstrated communication, collaboration and leadership skills. 
• Knowledge of the functions that support supply chain • 4Ps model (Product; Price; Promotion; Place). 
• Knowledge of FMCG / perishables stock handling principles (includes cold chain). 
• Experience with using SAP. 
• Proficient in analytical tools (Excel, SAP Self Service). 
• Experience with JDA Blue Yonder (Advantageous). 

go to method of application »

Purpose of the Job    

• The main purpose of the position is to manage, maintain and ensure accurate customer demand forecasts through incorporating current and accurate market information. The posion requires you to work closely with stakeholders to turn data information that can be used to make sound business decisions.

Job Objectives    

• Manage, maintain and ensure accurate customer demand forecasts through incorporating current and accurate market information.
• Predicting and forecasting customer demands and provide the supply chain with the appropriate information.
• Detailed sales analysis and planning.
• Strategic planning on various product ranges.
• Working closely with stakeholders to turn data information and knowledge, that can be used to make sound business decisions.
• Data validation and integrity testing.

Qualifications    

• Bachelor's degree in logistics, Supply Chain or similar.

Experience    

• Minimum of 1 year's relevant experience.

Knowledge and Skills    

• Customer first mindset
• Critical thinker with proven analytical capability
• Solutions orientated with a can do attitude
• Proven track record of delivering high quality work
• Excellent problem solving skills
• Strong presentation skills
• Proficiency in Excel and google sheets
• Knowledge of SAP, WMS(infor), statistical modelling, demand and forecasting systems.
• Supply chain principles and practices.

go to method of application »

Purpose of the Job    

The purpose of the productivity specialist position is to engage with key stakeholders in the business to identify opportunities and to manage the overall planning and delivery of projects to ensure that a project is delivered safely, on time, in scope and on budget.

Job Objectives    

• To manage the overall planning, control, stability and delivery of projects to ensure the project is delivered safely, on time, in scope and on budget.
• Identify opportunities for process improvement, waste removal and cost reduction.
• To plan, facilitate and execute continuous improvement events
• Lead long term projects to drive productivity, continuous improvement initiatives and operational excellence.
• Working closely with the operations and supply chain team to recognize opportunities and implement and sustain improvements.
• Engage and obtain feedback from key stakeholders and manage stakeholder relationships across the business.

Qualifications    

• BEng Degree (Industrial Engineering) or Bcom Degree in logistics, supply chain or equivalent.

Experience    

• 3-5 years related exposure within a productivity role.
• Experience with in a FMCG/retail/supply chain/distribution centre environment
• Experience in leading continuous improvement events and using statistical analysis.

Knowledge and Skills    

• Lean and Six Sigma methodology and associated tools.
• Strong working knowledge of MS Suite including advanced skills in Microsoft Excel
• Strong analytical skills with a demonstrated ability to extensively analyze business processes and workflows.
• Detailed orientated

go to method of application »

Purpose of the Job    

• The main purpose of the job is to ensure that all departments within the OK Furniture Branch function optimally and to achieve sales results through people.
• To manage sales performance of the branch
• To control all stock management functions within the branch
• To ensure that all branch staff are managed effectively
• To provide excellent customer service
• To control all cash management activities within the branch
• To report on all branch activities and relevant data
• To contribute towards the regional budgeting process
• To implement daily management controls

Job Objectives    

• To manage sales performance of the branch
• To control all stock management functions within the branch
• To ensure that all branch staff are managed effectively
• To provide excellent customer service
• To control all cash management activities within the branch
• To report on all branch activities and relevant data
• To contribute towards the regional budgeting process
• To implement daily management controls

Qualifications    

• Minimum qualification required-Matric (Grade 12)
• OK Furniture Manager Designate Programme

Experience    

• Sales or Customer Service Experience

Knowledge and Skills    

• Financial Management
• Performance Management
• Stock Management
• Computer Literacy

go to method of application »

Purpose of the Job    

• The purpose of the Rent-roll Financial Controller is to provide accurate, efficient and timeous payments, administrative support to our landlords in terms of our lease agreements. This includes document facilitation, processing and reconciliations on relevant systems to ensure a smooth running and efficient rent-roll payment process to landlords. Adhere to IFRS 16 principles of lease accounting. This role adds value to the budget and financial year end processes through detailing, arrears reconciliation and turnover rental calculations. This role is part of a team that administers and coordinates the leasing process or part thereof so that agreements of lease are expediently concluded and captured to the property management system.

Job Objectives    

• Ensure that all relevant information and details on resolutions and lease agreements from Director and Business.
• Development Management are received and processed on the SAP system according to agreed standards of accuracy, timelines and documentation including monthly statement/invoice from the landlord.
• Verify landlord statements/invoices against supporting documents and liaise discrepancies with landlords.
• Reconcile amount paid to landlord’s statement.
• Ensure that payments to the landlord are timeous and per the lease agreement.
• Compare and verify invoices against amounts on the lease clauses.
• Ensure that all new leases/renewals are captured in line with IFRS 16 lease accounting and additional charges loaded in time for the rent-roll deadline.
• Ensure accurate budgeting on agreed standards inclusive of each branch in portfolio, rental and other charges per lease.
• Turnover Rental formulas to be confirmed to SAP system.
• To ensure correct provisions at the financial year-end, including completing reconciliations.
• Provide for increases on SAP system expenses not yet raised by Lessor and amounts raised by landlord not yet paid (rates, refuse, insurance, operating costs).
• Assist the Rent-roll Manager with provision for turnover rentals by confirming turnover rental formulas, rental and advance turnover rentals paid to Landlord.
• Ensure accurate calculations and payments of turnover rentals including facilitation of documents and processes regarding turnover. 

Qualifications    

• Matric/Grade 12 or equivalent qualification - (essential)
• Diploma in Financial Accounting or an equivalent field - (beneficial).

Experience    

• +2 years’ experience in Debtor/Expense administration role or similar role (ideally in a property environment) with knowledge of and practical experience of reconciling statements and facilitating processes – (essential). 

Knowledge and Skills    

• Knowledge of contract lease agreements, budgeting principles and year-end procedures.
• Exposure to SAP Real Estate - (beneficial)
• Good proficiency with MS Office 365 with well-developed Excel skills  (essential).
• Energetic and vibrant, enjoys working in a dynamic, fast paced environment.
• Well-developed interpersonal skills – able to interact, engage and maintain professional relationships with people at all levels of the corporate structure.
• Able to work under pressure, prioritize and balance numerous competing demands in a high-volume, high pressured, fast-paced working environment.
• Organized and detailed - Plans, coordinates and executes functions, practices and procedures to realize business unit goals and objectives.
• Customer orientated - Committed to providing high-quality customer service. Ensures customer needs are understood, problems timeously resolved, and expectations met.
• Excellent written and verbal communication skills ability to convey information and data clearly, accurately and succinctly.
• Good problem-solving skills - Comprehends new information to generate insights while proactively investigating courses of action to identify feasible solutions.
• Personal integrity – Has good judgment and discretion to manage and maintain confidentiality.
• Takes accountability for actions and mistakes.
• Comfortable with change and adapting to different requests

go to method of application »

Purpose of the Job    

• The purpose of the Advertising Coordinator role is to coordinate all print advertising material for Shoprite and Checkers daily advertising and promotional lines to manage all associated media deadlines. The role interacts with several stakeholders across the process and supports various administrative tasks and controls.

Job Objectives    

• Coordinate, validate and manage daily and promotional print advertising materials, as well as handling print–related communications with advertising agencies and managing the distribution and displaying of daily and promotional print material. 
• Liaise and interact with relevant buyers and branches to secure promotional lines and prepare for upcoming promotions and details are published. 
• Monitor advertising product descriptions and pricing on the advertising system, including liaising with relevant buying teams or department to validate the accuracy of the product description and pricing.
• Utilise applicable advertising system to upload and makes changes to product description and Pricing.
• Align all marketing / communication (advertising) with the main marketing strategy in terms of the look, feel, price and product offering.
• Manage relationship between buying communities and the third party advertising, media and production vendors 

Qualifications    

• Degree or Diploma in Marketing or working towards – (essential).

Experience    

• +1 years’ relevant experience in a similar role with exposure to printing and advertising media, and related coordination activities and collateral/material – (essential). 
• Client services experience – (essential) 

Knowledge and Skills    

• Practical knowledge of advertising and marketing – (essential). 
• Practical experience in retail marketing, shopping centre promotions etc., or general marketing within the retail or FMCG sector - (desired).
• Proficiency in Microsoft Office 365 with intermediate level of Excel and PPT skills – (essential).?? 

go to method of application »

Purpose of the Job    

• To execute financial administrative functions within the Medirite division. The role supports process efficiency and improvement through the effective reconciliation of accounts, creation, and submission of billing and invoices, preparation of financial data, statements, and reports, and maintenance of financial documentation and records. The role requires a meticulous individual with well-developed organisational skills and the ability to provide excellent financial administrative support to ensure commercial targets are met.
• Our Group and all its operating companies are committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

Job Objectives    

• Perform reconciliations between various systems, ensuring all swell allowance credits, volume rebates, and special promotional rebates are balanced and processed for credits and/or payments.
• Accurately process invoices and billings and ensure required authorisations are obtained. 
• Collect, update, and maintain data that forms part of the billing process.
• Maintain a consolidated list of swell suppliers and communicate with key stakeholders.
• Run wastage figures and reports including swell vs. wastage comparisons to enable the management team to identify opportunities and make sound business decisions. 
• Communicate with suppliers on expenses or payments and timeously resolve all related queries.
• Consolidate and prepare finance and account reconciliation data and reports within specified standards and distribute them to relevant stakeholders.
• Verify discrepancies on reconciliations and resolve reconciling items.
• Work with IT to streamline reporting efficiencies and improvements.
• Support auditing processes through the preparation of standard reports and data.
• Update and maintain all related financial data, records, and files as per company policies ensuring accuracy and integrity of information is maintained.

Qualifications    
Essential

• Grade 12 
• Degree or higher in Finance, Accounting, or a related field.

Experience    
Essential

• +3 years’ experience in a similar capacity or role, processing and executing financial administrative, reconciliation and reporting activities in a corporate or retail environment

Desirable

• Experience working on SAP Finance.

Knowledge and Skills    

• Well-developed knowledge and understanding of financial and accounting concepts and principles.
• Proficiency in MS Office 365 with intermediate Excel skills to prepare detailed spreadsheets using formulas.
• The ability to work under pressure and to strict deadlines.
• Resilient, tenacious, and assertive.
• Very good interpersonal and communication skills.
• Must be well-organized and systematic.
• High level of attention to detail.
• Motivated self-starter with personal energy and drive.
• Team player and collaborative partner.

go to method of application »

Job Objectives    

• Stock control
• Dispensing (under supervision of a pharmacist)
• Administration
• Housekeeping
• Frontshop service

Qualifications    
Essential:

• Qualified as a Post Basic Pharmacist Assistant.
• Registered as a Post Basic Pharmacist Assistant with the South African pharmacy council.

Experience    

• Two years+ experience working in a similar role.

Knowledge and Skills    
Essential:

• Customer service orientated
• Dispensing knowledge
• Knowledge of dispensing systems and ordering systems

Desirable:

• Knowledge of Retail/ FMCG operations

go to method of application »

Purpose of the Job    

• The purpose of the Livestock Manager  role is to manage all functions with relations to cattle in the Livestock. This is an end-to-end role that ensures that all cattle are well managed to ensure that efficient production of cattle is available in the feedlot to effectively supply Meat Markets. This role is hands-on in the operations where a team is manage, to ensure the correct controls and standards are in place with regards to the feeding requirements, rotation / movement / receiving of cattle, cattle well-being and management of the cattle are in place to ensure business objectives are achieved. This role reports into the Livestock Optimisation Manager to align with the business’s objectives.

Job Objectives    
Operational;

• To monitor performance of cattle and ensure sorted correctly according to business specifications
• To ensure standing efficiencies to plan and organise as demand requires
• Receives and dispatches the cattle to and from farm
• To handle the processing of cattle to ensure that weigh, inspect, medically treat, tag, handling, sorting and transferring of cattle is performed according to business standards
• To coordinate the logistics of cattle to and from abattoir
• Perform examination of cattle to determine effectiveness of disease control and collaborates with consulting veterinarian to take corrective action
• Ensure animal welfare is maintained by following correct protocol and handling procedures to minimise stress on cattle
• To perform ad-hoc research and trials e.g. determine feed efficiency, average daily gains etc.
• To proactively manage feed supplies and animal medication to always ensure sufficient amount on hand
• To liaise with farm manager regarding animal and feed purchases to build sustainable supply base.
• To consulting with animal nutritionist to ensure that the animals receive the best feed for best performance (FCE) when required
• To perform regular visits abattoir as and when required
• To implement optimal livestock solutions or initiatives implemented by business

Administration and Financial;

• To update and maintain all records as required by State Veterinarian
• To ensure all data captured and maintained to analyse trends, anticipate needs and monitor actual performance
• To validate weekly expenses against invoices received in coordination with Livestock Finance and Analytics Lead

People Function;

• To manage and assigns tasks to farm workers daily and manage the various teams on the farm
• To always ensure that farm workers are trained
• To implement and drive new training initiatives
• To drive farm worker empowerment and growth in the business

Qualifications    

• BSc Agric degree or any other relevant qualification – (Essential).

Experience    

• +3 - 5 years' experience in a Livestock / Feedlot operation – (essential)
• Previous exposure in managing a team to effectively achieve results – (essential)
• Previous exposure and knowledge in managing cattle in a Livestock operation – (essential)
• Previous exposure and knowledge in managing sheep in a Livestock operation – (preferable)

Knowledge and Skills    

• Motivated self-starter with a driven nature and strong integrity – Takes accountability for mistakes.
• Strong technical awareness and data management skills–Has a sound grasp of database?and reporting design concepts and manages data as a valuable resource to unlock its potential for the organisation.
• Confident with good personal influence to gain business area respect, influence decisions and gain commitments. Handles and negotiates conflict / challenges well and understands how to drive a high level of focus during times of change.
• Results driven and quality orientated - Strong commitment to delivering high quality work. Remains focused and works tenaciously toward meeting and exceeding expectations within quality standards. Is detailed; does it right the first time and/or spot mistakes in own work to align with functional and organisational guidelines or frameworks.
• Communication skills - Speaks clearly, audibly and at an appropriate pace and provides credible points of an argument in own area of expertise. Writes clearly and succinctly, using correct spelling and grammar; and provides simple points in a straightforward and factual manner.
• Planning and organising - Plans and organises own work effectively while supporting and directing the work of others. Delivers on promises, keeps track of progress against deadlines and ensures tasks are completed on time. Focuses efforts on achieving results aligned to organisational objectives.
• Ability to work under pressure, manage varying priorities and navigate periods of high demand in a fast-paced environment, balancing workload and delivering within tight deadlines.
• Collaborative partnering- Builds meaningful and sound relationships both internally and externally. Open, honest and direct and comfortable giving and receiving constructive feedback. Thinks and acts both independently as well as collaboratively.
• Governance and ethical behaviour - Applies applicable Governance Policies, Code of Conduct and ethical behaviour. Addresses non-compliance and implements suitable corrections

go to method of application »

Purpose of the Job    

• The purpose of the Regional People Partner role is to work alongside the Divisional People Partner and business to ensure efficient and effective functional People operational delivery and practice management to the assigned division, business leadership, employees, and other related stakeholders in order to drive the People agenda as aligned with business strategic and operational objectives. The Regional People Partner gives input to all functional business People-related strategic requirements and is key to the day-to-day operational excellence of their business operations. The role drives the tactical and routine People service delivery aspects in their business areas and takes operational accountability for the overall performance and productivity of the People goals within their operational regions.

Job Objectives    
Employee Centric Delivery

• Providing input into the People strategy for the Division and specific region and ensuring effective implementation plans.
• Driving People operational planning as input into the divisional and regional operational plans.
• Executing against the Divisional People Roadmap.
• Delivering end-to-end People services and solutions to the business, including the facilitation and resolution of industrial relations-related matters.
• Guiding and coaching the team on People practices, policies, and procedures and managing escalations from within the region. Staying abreast of new developments within the People team to ensure that the region is aligned and aware of People service and solution capabilities and offerings.
• Collaborating with the broader People team to enable the provision of services and solutions.
• Driving the implementation of People projects and/or new People initiatives in the division, inclusive of all employee enablement and optimisation initiatives.
• Consolidating workforce capability and capacity requirements and developing the workforce plan and structural requirements for business.
• Together with the Divisional People Partner and Recruitment Consultant, overseeing the sourcing, recruitment, and onboarding for the region (in alignment with the People Solutions and Services Teams).
• Together with the Divisional People Partner and in conjunction with People Solutions and Services Teams, overseeing and tracking career management and succession planning for the Region (Workplace Skills Plan).
• Managing the regional execution of talent management (including performance management, learning, and development) for the business and associated budgeting and administration.
• Managing People data and trends within the region in order to diagnose people issues and to provide insight into recommending effective solutions for the business in collaboration with the People team.
• Providing guidance and People advisory services to leadership within the region and aligning change priorities and agendas to align People and regional objectives and timelines.
• Providing holistic People support to the region by delivering on the full People value chain and employee life cycle. Supporting the Region on various workforce management, scheduling, time and attendance, and other People wellness and health and safety activities to ensure the overall well-being and operational efficiency of the region.

People (Self, Team & Organisational)

• Facilitating various People activities, operations, and administration within the region to enable
• optimal productivity and engagement.
• Managing employee engagement initiatives for the region.
• Managing employee wellness initiatives in the business region.
• Co-creating People solutions with the region to ensure that all individual, team, and organisational imperatives are aligned.

Financial, Reporting & BI

• Developing the regional People budget as input into the business operational budget and or the People Partner budget within the People structures.
• Managing People-related costs and financial compliance as applicable for the region.
• Taking accountability for all People related data and system inputs for the region including the accuracy of organisational structures, reporting lines, location, and other People data attributes.
• Driving the use of data to empower People-related decision-making and sharing both traditional People metrics and new People insights with the region.

Governance & Compliance 

• Managing adherence to People governance structures, policies, processes, frameworks, and procedures for the region.
• Implementing People governance, structures, policies, processes, procedures, and frameworks within the region.
• Managing the identification and mitigation of key People risks for the region in conjunction with Operations teams. Accountable for the delivery of a regional People Risk Plan.

Future-Fit

• Overseeing the implementation of change initiatives in order to drive the adoption of change.
• Managing the identification of relevant technology requirements for the People function in the region to enable a seamless employee experience.
• Managing opportunities for continuous improvement in regional People processes in conjunction with the Divisional People Partner, People Solutions and Services team. 

Qualifications    
Essential

• Degree in Human Resources or equivalent

Experience    
Essential

• +3 years in an HR Business Partnering or equivalent role, driving HR delivery of frameworks, policies, procedures and guidelines and managing HR service delivery.
• Demonstrable knowledge of HR practices within the FMCG, retail sector, applying the principles of optimum capability and capacity planning in a retail orientated environment.
• Exposure to statutory requirements, applying and monitoring relevant laws, regulations and best practices as they relate to HR in the specific operational context. Knowledge of HR policies, procedures, legislation and regulations.
• A sound understanding of diversity and inclusion concepts and processes and the link between employment equity and good HR practices.
• We value practical learning experiences, in the event that a candidate does not have a degree, demonstrable relevant experience will be considered. A proven track record of strong generalist HR delivery executing the tactical aspects of HR delivery in a retail environment.

Desirable

• Experience within the FMCG, retail sector or similar.

Knowledge and Skills    

• Connecting & Initiating - Recognises and values the contributions of others. Prioritises team goals and is willing to assist others in goal achievement. Holds themselves accountable to others. 
• Interacting & relating – Communicates confidently and shares openly. Shows patience and consideration for others.
• Executing & achieving - Plans activities and projects well in advance. Shows commitment by having contingency plans in place.
• Responding & adapting - Responds quickly to challenging situations and learns new coping strategies. 
• Analysing & Innovating - Systematically analyse information and readily comprehend new concepts and information.
• Performance & output alignment - Interprets individual and team performance data to identify areas of poor performance.
• Human Capital administration, policies & procedures - Applies understanding of the organisation's HC operating model and how the administrative function integrates with other functions.
• Human Capital partnering & implementation - Provides general ongoing HC services to the business unit/operating area
• Human Capital development - Applies skills development practices within the business/operating areas ensuring ongoing support and alignment of the Divisional Training Managers and/or the Solutions Learning and Development team.
• Governance & ethical behaviour - Applies the Governance Policy, Code of Conduct, and ethical behaviour.

go to method of application »

Job Objectives    

• Stock control
• Dispensing (under supervision of a pharmacist)
• Administration
• Housekeeping
• Frontshop service

Qualifications    
Essential:

• Qualified as a Post Basic Pharmacist Assistant.
• Registered as a Post Basic Pharmacist Assistant with the South African pharmacy council.

Experience    

• Two years+ experience working in a similar role.

Knowledge and Skills    
Essential:

• Customer service orientated
• Dispensing knowledge
• Knowledge of dispensing systems and ordering systems

Desirable:

• Knowledge of Retail/ FMCG operations

go to method of application »

Job Objectives    

• Stock control
• Dispensing (under supervision of a pharmacist)
• Administration
• Housekeeping
• Frontshop service

Qualifications    
Essential:

• Qualified as a Post Basic Pharmacist Assistant.
• Registered as a Post Basic Pharmacist Assistant with the South African pharmacy council.

Experience    

• Two years+ experience working in a similar role.

Knowledge and Skills    
Essential:

• Customer service orientated
• Dispensing knowledge
• Knowledge of dispensing systems and ordering systems

Desirable:

• Knowledge of Retail/ FMCG operations

go to method of application »

Job Objectives    
INDIVIDUAL

• Dispensing

OPERATING RESULTS ACHIEVED THROUGH DELEGATED TASKS

• Pharmacy administration
• Housekeeping
• Stock control
• Customer service
• Sales
• Compliance
• Marketing campaigns

MANAGEMENT

• Operational work planning.
• Priority setting and scheduling of staff.
• Operational performance monitoring.
• People and enabling capacity management/Resourcing.
• Manage cross-functional relationships e.g. with Prescribers, Suppliers, Head Office, Store manager, and Cash office.
• Resolve escalated operational issues.
• Budget management.

LEADERSHIP

• Developing and tutoring staff, interns, and assistants.
• Motivate and discipline the team.

Qualifications    
Essential

• Bachelor of Pharmacy degree/ equivalent qualification.
• Registered as a pharmacist at the South African Pharmacy Council (SAPC).

Desirable

• Registered as a tutor.

Experience    
Essential

• Experience in managing staff.
• Experience working in a retail pharmacy environment.

Knowledge and Skills    

• Knowledge of Retail operations.
• Knowledge of dispensing systems and ordering systems.
• Knowledgeable with regard to pharmacy legislation.
• Knowledge of financial management principles and systems.
• Computer literacy – MS Office skills.
• Unisolv experience.
• Marconi experience (advantageous).
• Effective conflict management skills.
• Excellent interpersonal and customer-centric skills.
• Excellent organizing and planning skills.
• High level of attention to detail.