Current Vacancies at BP International

Job Description:

• At bp, we provide an excellent working environment and employee benefits such as an open and inclusive culture, a great work-life balance, tremendous learning and development opportunities to craft your career path, life and health insurance, medical care package and many others.
• The Customer Service Representative role exists to provide first and second line of customer support to telephone and written enquiries from external Key Customers, internal Customers and other Consumers in accordance with agreed service levels. The position will ensure all facing queries are answered with the required speed, accuracy and with the maximum level of customer satisfaction.
• Execute day to day customer service related operational tasks to ensure delivery meets customer expectations and is consistent with set process performance indicators, applicable service level agreements and the customer service functions core values.
• Leverage deep understanding of specific key account customers, processes / systems and act as an escalation point of contact for any verbal or written form of enquiries from external customers and consumers and internal customers from the BP Business and third parties. These customers will include retail fuelling sites, branded and unbranded customers, commercial and strategic accounts and terminals.
• Interact with customers in a professional, friendly and efficient manner and escalate concerns about meeting service levels or deadlines.
• Proactively resolve Key Account customer issues (working with other teams as appropriate):
• Take ownership and resolve escalated telephone and written customer issues.
• Escalate activities that are not actioned by assignees.
• Provide customer service via the internet, phone, fax and email to support activities including:
• Account set-up, allocation and delivery issues.
• Retail marketing programme information, policy and product fulfilment.
• On Road Fuel Cards and Cardex transactions processing
• Back Office sites systems assistance and Convenience promotions set up and query resolution
• Retail site experience complaints, fuel quality claims, site locator etc.
• Complaint resolution, identification and management of complaint root causes.
• Site Maintenance logged queries end to end resolution (including invoice payment fulfilment)
• Log, assign and track progress of queries and customer requests from receipt to completion ensuring data is accurately entered and maintained in all customer service and data collection systems.
• The role works shifts, 24/7, 365 days a year.Maintains strong, ongoing relationships with customers and business partners.

Education, Experience

• Matric
• Minimum of 2 years previous experience customer service skills in a telephone environment and or customer services environment preferred, ideally dealing with Key Account Customers
• Demonstrate attention to detail and ability to adhere to processes
• Strong sense of team mentality and reliability
• High service delivery and effective teamwork
• Customer focused, service oriented and performance driven.
• Ability to work in a pressurised environment

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Responsibilities

• Inspect incoming requisitions for correctness and completeness and re-distributing or referring them when appropriate
• Assign sources of supply in accordance with category guidance or other relevant sourcing instructions
• Implement day-to-day procurement operations to ensure delivery meets customer expectations.
• Identify and evaluate potential sourcing opportunities.
• Obtain supplier quotes/proposals, evaluate supplier quotes/proposals in accordance with the selection factors and recommend best supplier quote/proposal. Evaluate ongoing efficiency of vendors.
• Lead Purchase Order process including create complex requisitions and purchase orders and route purchases to the preferred supplier.
• Intensify business process policy failures, communicate policy adherence related to supplier management and complete approved policy changes delivered from bpcategory management.

Essential Education

• Min 2 years post qualification experience, preferably in a procurement / supply chain management.
• Strong negotiation and influencing ability
• Strong networking skills
• Requisition and Purchase Order Processing
• Customer focused, service oriented and performance driven
• Ability to work well autonomously and within a team environment

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Job Responsibilities

• In addition, the Depot Safety Advisor will be held accountable for the effective delivery of the following :
• Act as SPA for compliance with the bp Operating Management System (OMS)
• Assist with, and form part of ad-hoc incident investigations and highlight near misses.
• Participate and conduct HSE&C risk assessments at the depot.
• Accountable for control of work (COW) self-verification. The Terminal Manager is responsible for COW.
• Responsible for legal compliance in terms of all operating permits, the OSH Act and environmental legislation including local site employment practices.
• Ensuring the site security plan actions are reviewed, actions monitored and closed out by due date (verify TM or HSE)
• Update, analyze trends and report HSE KPIs for the depot and making recommendations based on trend analysis to the depot manager to mitigate the trend risk.
• SPA to ensure that task observations are carried out and gaps identified are closed out.
• Assure that safety stand downs and incidents lessons learnt are shared amongst the terminal/depot.
• Participate in project health, safety and environment reviews (PHSER) as required.
• Support Terminal/Depot Manager in preparation of annual safety and legal compliance budget.
• Responsible for monitoring and action of IRIS and Compliance Task Management (CTM) tasks
• Act as a change agent to build a culture of operational excellence within the terminal/depot team by providing leadership, motivation, coaching and mentoring.
• Ensure actions from risk assessment, barrier assurance, audits, self-audits and actions are logged into IRIS, worked to and tracked to closure.
• Ensure compliance with the processes and documentation is done, worked and tracked to closure.
• Participate with relevant experts HAZOP, risk workshops, MAR sessions and ensure that support is given to the depot line managers to track and implement actions.
• Implement and maintain the required depot level health, safety, environmental and compliance GDP’s, GRP’s and SOP’s.
• Maintain IRIS, CTM, DMS, share points, task procedures, business and safety critical reviews and controlled HSE documents.
• Develop and maintain Crisis Management and Emergency Response implementation and maintenance of GDP 4.6 001 and 002
• Track and advise the terminal/depot managers on all verification requirements and actions in terms of CoW, Self-Verification and other STP’s;
• Maintain and train staff in all fire pre-plans and ensure the plans are reviewed regular Implement the high value learning (HVL) actions as may be determined from time to time.
• Perform health and safety induction for drivers loading at terminal for bp.

Education

• Minimum of matric/Grade 12 level education, with a Safety, Quality or Environmental qualification essential
• Minimum of 5 years operations experience (depot preferred
• Previous experience in the fuel, chemical or related industry
• Understanding of HSE, environmental and quality legislation
• Experience in crisis management.

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Key Responsibilities

Functional

• Execute day-to-day inventory accounting/settlements operations to ensure delivery meets customer expectations.
• Monitor inventory transactions and reports in systems and reconcile inventory and inventory related accounts in the general ledger; review and ensure statutory reports are prepared in a timely manner.
• Conduct monthly cost and/or stock reconciliations and balance sheet reconciliations where necessary.
• Resolve all outstanding reconciliation issues on a timely basis
• Investigate and resolve physical inventory movement imbalances and differences.
• Support external / internal audit and Internal Control reviews.
• Ensure the generation of accurate and timely payment of / to third party and inter-company vendor/ customer invoices for goods received and related services on behalf of bpSA and in compliance with policies and procedures.
• Perform review and verification of pricing and transaction volume including contract review and stock/sales/purchases ledger; calculate other charges and fees.
• Monitor key reports and data to ensure that accounts are accurate and clean.
• Act as a liaison with business finance, negotiators, schedulers, credit Treasury teams and third parties in identifying and resolving various issues including contract and movement entries, deal documentation review.

Essential Experience

• Approximately 5 years relevant experience in a financial accounting environment, and extensive experience in performing and resolving reconciliations

Key Competencies

• Financial transaction recording
• Accounts analysis & reconciliation
• Inventory accounting & control
• Risk & compliance management
• Data management & control
• Customer Service Delivery Excellence
• Internal Control Management
• Vendor Payment Processing