Current Vacancies at ADvTECH

Responsible for administration, the co-ordination, configuration programming, installation, and management of ADvTECH IT architectures and related services with the enterprise. Responsible for administration, building, implementing and supporting system architectures, and for the identification and resolution of high-level hardware and software technical problems and malfunctions related to the network and related servers.

Advises team leader in the areas of performance analysis, problem solving, and infrastructure planning, with the potential to affect the successful execution of business transactions. Ensures a stable performance environment for the business processing system.

Participates in various ICT projects intended to continually improve/upgrade the system infrastructure, ensuring change management procedures and methodologies are implemented and followed.

Proactively researches and locates the necessary tools and processes to identify and avert troublesome trends as they develop. Ensures a stable performance environment for the business processing system. Participates in various IT projects intended to continually improve/upgrade the system infrastructure. Establishes systems programming standards and documentation requirements.

Provides reports and metrics to improve system availability and performance relating to overall systems health, thus providing an holistic management view with recommendations to alleviate or curb any current or prospective issues.

System / User Support & Daily operations & Service Delivery

• Provide system and application support to users on escalations from Service Desk.
• Identify and communicate risks, trends and possible solutions to the SysAdmin Team Lead to analyze, document and raise with the BA’s.
• Work directly with the SysAdmin Team Lead and address all escalation timeously and accurately.
• Provide support to end users responding to issues related to Problem/Incident Management, Release/Deployment, Operational Readiness, Application Monitoring, Production Governance related to issues and escalations from the service desk.
• Facilitates the implementation of new or enhanced processes.
• Ensure that calls are escalated, updated and resolved within acceptable parameters.
• Support brand Business Application Coordinators to embed best practice on business processes and resolution of issues at campus level.

Communication to SysAdmin Team Lead and SIS Team

• Ensure proactive communication takes place to:
• Inform all internal stakeholders (SA Team Lead & BA’s) of:
• Brand specific trends in regard to incidents that have been escalated.

System issues such as SIS unresponsive, Communication issues, etc.

Systems Testing

• Participate in pre and post release testing of change requests.
• Attend training session on all business process and changes being implemented.
• Communicate any gaps/concerns to SysAdmin Team Lead & BA’s to ensure issues are addressed accordingly.

Support BA’s with regression testing.

Personal Effectiveness

• Accountable for service delivery through own efforts.
• Individually responsible for managing own time, tasks and output quality for periods of up to a year.
• Makes increased contributions by broadening individual skills.
• Collaborates effectively with others to achieve personal results.
• Accepts and lives the company values
• Within scope of job, requires critical thinking skills, decisive judgement and the ability to work with minimal supervision. Must be able to work in a fast-paced environment and take appropriate action.
• Managing of subordinates as required.

Education Requirements: 

Minimum

• Certificate / Diploma in IT
• MCSE

Ideal

• Degree / Diploma in IT
• MCSE
• SQL DBA
• ITIL

Experience Required: 

• 5 years LAN / WAN
• 5 years ICT industry experience
• 5years Systems Administration
• 5 years Problem Management

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Overall Purpose of the Job:

• The Accounts Receivable Team Lead is responsible for planning, leading, organizing and coordinating subordinate staff in their daily operations of various credit control activities including, but not limited to, collections/investigations/review of journals and customer queries. The Team Lead is also responsible for building a positive relationship with both internal and external customers, to receive payments timeously and to reduce bad debt.

Responsibilities: 
Collections: 
Output 1: 

• Plan, organise, coordinate, and direct AR Controllers in the daily operations of various credit control activities including, but not limited to customer queries and /AR reconciliations.   
• Assist in building the capabilities, tools, and skills within the team, driving high levels of individual accountability, engagement, empowerment, and development. This includes responsibility for providing support for controllers to be successful in their roles.                   
• Set work priorities; create work schedules and assist with monthly Debtors Trackers.
• Actively Manage team performance by allocating priorities and workloads to enable controllers to achieve and exceed individual and team goals and objectives.   
• Develop positive, high performing and collaborative teams to ensure that services and requirements are being met or exceeded.
• Actively managing the talent and career paths of individuals within the team, including conducting performance and development reviews and succession planning with all direct reports.
• Proactively challenges current processes to identify opportunities to simplify and therefore enhance the current credit control framework.   
• Proactively manage leave schedules for APS (Sick/Annual/Study leave).

Output 2:

• Analysis of all assigned aged debtors and actively works to reduce delinquency. Ensures prompt action is taken for non-payment or continued late payment.
• Approvals of Debtors refunds in line with current levels of authority.
• Attend collections meetings to ensure that SOPs are being followed and adhered to.
• Ensure that all terminated students have been handed over to prelegal for collections.
• Preparation of the consolidated Debtors Tracker.
• Quality Control check on Calls, Debtors Manager notes and Fresh Desk calls.
• Attend to legal queries escalated from the pre-legal teams.
• Ensure that monthly SMS and Email campaigns are timeously deployed.

Output 3: 

• Build sustainable relationships and trust with all stakeholders including but not limited to Brand Finance and Principals through open and interactive communication.
• Handle account payer’s complaints, provide appropriate solutions and alternatives.
• Communicate with internal departments as required to maintain an accurate position on student’s accounts.
• Ensure all queries are resolved in line with the collections SOP.                                               

Output 4: 

• Ensure all internal and brand reporting is prepared and submitted timeously.
• Participation in ad-hoc system development and projects

Education Requirements: 

• Grade 12. 
• B-Tech Credit management / B.Com Accounting

Experience Required: 

• 5 years as an Accounts Receivable Team Lead / Debtor’s Manager

Skills Required: 

• Knowledge of accounting software. 
• Advanced Excel

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PRIMARY PURPOSE OF THIS JOB:

Responsible for growing and maintain the IIE School of Hospitality & Service Management Brand and achieving targeted growth

KEY RESULT AREAS:

Output

• To build the IIE School of Hospitality & Service Management brand and achieve target growth for the company
• Ensure all administrative duties is done timeously and Head Office and the Campus Principal is up to date with what happens on daily, weekly & monthly basis and reports sent to Management as requested
• Ensure implementation and adherence to policies and processes as set out by Legislation, Accreditation bodies and IIE School of Hospitality & Service Management
• To contribute back to the local community, project the values of IIE School of Hospitality & Service Management and implement the IIE HSM plan to decrease carbon footprint

QUALIFICATION REQUIREMENTS:

• 3 Year Diploma / Bachelor’s Degree (NQF level 7) in Business / Marketing / Public Relations / Communication field or similar
• Sales & Marketing Diploma (Ideal)

SKILLS REQUIREMENTS:

• Telephone Etiquette
• Advanced Oral & Written Communication
• Valid drivers license & own vehicle 
• Time Management & Planning
• Willingness to Learn
• Customer Service Focused
• Target driven with an ability to handle pressure

EXPERIENCE REQUIREMENTS: 

• 2 years in a target driven sales environment with presentation to all levels.
• 1 year sales experience