Systems Administrator -SIS (Sandton) at ADvTECH

Responsible for administration, the co-ordination, configuration programming, installation, and management of ADvTECH IT architectures and related services with the enterprise. Responsible for administration, building, implementing and supporting system architectures, and for the identification and resolution of high-level hardware and software technical problems and malfunctions related to the network and related servers.

Advises team leader in the areas of performance analysis, problem solving, and infrastructure planning, with the potential to affect the successful execution of business transactions. Ensures a stable performance environment for the business processing system.

Participates in various ICT projects intended to continually improve/upgrade the system infrastructure, ensuring change management procedures and methodologies are implemented and followed.

Proactively researches and locates the necessary tools and processes to identify and avert troublesome trends as they develop. Ensures a stable performance environment for the business processing system. Participates in various IT projects intended to continually improve/upgrade the system infrastructure. Establishes systems programming standards and documentation requirements.

Provides reports and metrics to improve system availability and performance relating to overall systems health, thus providing an holistic management view with recommendations to alleviate or curb any current or prospective issues.

System / User Support & Daily operations & Service Delivery

• Provide system and application support to users on escalations from Service Desk.
• Identify and communicate risks, trends and possible solutions to the SysAdmin Team Lead to analyze, document and raise with the BA’s.
• Work directly with the SysAdmin Team Lead and address all escalation timeously and accurately.
• Provide support to end users responding to issues related to Problem/Incident Management, Release/Deployment, Operational Readiness, Application Monitoring, Production Governance related to issues and escalations from the service desk.
• Facilitates the implementation of new or enhanced processes.
• Ensure that calls are escalated, updated and resolved within acceptable parameters.
• Support brand Business Application Coordinators to embed best practice on business processes and resolution of issues at campus level.

Communication to SysAdmin Team Lead and SIS Team

• Ensure proactive communication takes place to:
• Inform all internal stakeholders (SA Team Lead & BA’s) of:
• Brand specific trends in regard to incidents that have been escalated.

System issues such as SIS unresponsive, Communication issues, etc.

Systems Testing

• Participate in pre and post release testing of change requests.
• Attend training session on all business process and changes being implemented.
• Communicate any gaps/concerns to SysAdmin Team Lead & BA’s to ensure issues are addressed accordingly.

Support BA’s with regression testing.

Personal Effectiveness

• Accountable for service delivery through own efforts.
• Individually responsible for managing own time, tasks and output quality for periods of up to a year.
• Makes increased contributions by broadening individual skills.
• Collaborates effectively with others to achieve personal results.
• Accepts and lives the company values
• Within scope of job, requires critical thinking skills, decisive judgement and the ability to work with minimal supervision. Must be able to work in a fast-paced environment and take appropriate action.
• Managing of subordinates as required.

Education Requirements: 

Minimum

• Certificate / Diploma in IT
• MCSE

Ideal

• Degree / Diploma in IT
• MCSE
• SQL DBA
• ITIL

Experience Required: 

• 5 years LAN / WAN
• 5 years ICT industry experience
• 5years Systems Administration
• 5 years Problem Management