Current Opportunities at MTN

RESPONSIBILITIES

The Manager: Network and Transmission Operation Assurance is responsible for the following:

• Provide input into the development and distribution of standardised network, Transmission and IPBB performance monitoring procedures for MTN OpCos. 
• Monitor Network performance to ensure network quality standards are adhered to as per the Service Level Agreements and Key performance Indicators and assure a continuous KPI and SLA improvement for all OPCOs.
• Manage Vendors via governance meeting and follow ups with OPCOs to ensure performance standards and MTN policies are adhered to as per the Service Level Agreements.
• Ensure all required operation and maintenance processes, procedures and routines are tracked and performed as per Service Level Agreements and assure continuous operational efficiency improvement for all OPCOs.
• Continually monitor and manage (where required) network related issues.  Facilitate and directly drive critical issue resolution and eliminate roadblocks with respect to Network Operations.  Serve as the first escalation point, at MTN Group, for all critical network, IPBB and transmission issues and initiatives.
• Assist in the transition and successful hand over the new improvement programmes in a timely manner for every OPCO.
• Deliver training to Network Operations, on programme improvements or changes, in accordance with the communication & training strategies as and when required.
• Facilitate audits of Network managed services in accordance with set Network standards.
• Provide Managed network service assistance consistently to internal MTN stakeholders and ensure that network service levels relation to operational assistance are met at the required quality and within the proposed timelines. 
• Identify consistent network service problems and themes and provide suggestions for improvement initiatives within Network operations and including all technologies including RAN, Transmission, Core CS&PS and IPBB,.etc and dealing with OPCOs to reduce MTTR and 3rd parties issues.
• Drive compliance and governance to the OPCO’s relating to network operations.
• Review all existing and new Managed Services contracts and provide synergy across all MS contracts.

Key Deliverables

• Monitored vendors in terms of adherence to Service Level Agreements and meeting Group targets
• Meet Managed Services transformation target
• Improved network Net Promoter Score
• Improved network quality and performance

Role Dependencies

• Active support from the Group PMO, SM: Digital & IT PM, SM: Network & Enterprise PM
• Deep understanding of the MTN business strategy 
• Understanding of the OpCo technology, business and regulatory context
• Timely decision making and reporting 
• Alignment of OpCo and Group strategy initiatives

QUALIFICATIONS

Education:

• Minimum of 3 years tertiary degree (Information Technology or Engineering)
• Fluent in English 

Experience:

• Minimum of 5 years’ Network Assurance experience.
• Worked across diverse cultures and geographies advantageous
• Experience working in a small to medium organization 

Competencies:

• Conceptual Thinker, Problem Solver, Improvement Driver
• Culture and Change Champion, Supportive People Manager, Relationship Builder 
• Results Achiever, Operationally Astute

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JOB DESCRIPTION

The Senior Manager: Data and Privacy Compliance will be accountable to achieve the following objectives:

• Monitor MTN Group’s Data and Privacy Compliance agenda and directives and assist first line management to implement the necessary compliance mechanisms.
• Identify potential issues with current procedures that may impact risk, audit, regulatory and legal requirements.
• Stay abreast of and understand domestic and international privacy laws.
• Assist with drafting and implementing applicable privacy policies and procedures for MTN Group.
• Participate in the development of the Data and Privacy Compliance policy and ensure MTN's compliance with regulatory requirements.
• Undertake investigations related to non-compliance, identify issues and seek to resolve problems in a timely manner, in line with regulatory requirements as defined by legislation or MTN policies.
• Assist in developing and communicating regulatory compliance policy within the various OpCos and evaluate the impacts.
• Monitor and report on the Data and Privacy compliance best practice and processes within OpCo structures.
• Provide guidance to continuously enhance awareness and understanding of Data and Privacy compliance and policy issues, obligations and requirements.
• Assess whether management is adequately trained on legislative requirements and appropriate compliance methodologies regarding cyber and data privacy. If not assist first line management to develop adequate training programs.
• Assist management to execute security awareness campaigns across key OpCos.
• Input into strategies for ensuring future compliance and mitigation of risk i.e. Material legislations, fines and reporting requirements for various regulators (also includes JSE).
• Stay up to date on all relevant compliance and regulatory requirements within the telecommunications Industry.
• Responsible for overall implementation and management of the Data and Privacy compliance testing program for MTN Group.
• Ensure adequate alignment to Group policies and procedures.
• Monitor the financial performance of the Data and Privacy unit versus budgets and ensure all activities are carried out in line with the approved guidelines while promptly reporting on any variances to GM: Compliance Monitoring and Testing.
• Manage Data and Privacy staff to ensure a high performing function.
• Identify staff training and development needs and implement necessary actions.

RESPONSIBILITIES

Key Deliverables

• Implementation and monitoring of Data and Privacy Compliance framework to identify hidden risks or non-compliance issues.
• Risk mitigation through up-to-date Data and Privacy processes and procedures.
• Increased awareness of Data and Privacy regulations and legislation within Group and OpCos.
• Alignment of internal policies and procedures to industry regulations.

Role Dependencies

• Active support from the GM: Policy and Procedure.
• Deep understanding of the MTN business strategy.
• Understanding of the relevant legal environments.
• Timely decision making and reporting.
• Alignment of OpCo and Group risk and compliance initiatives.

QUALIFICATIONS

Education:

• Minimum 4-year Academic Degree.
• Post graduate qualification (MBA/CA/Masters) advantageous.
• Fluent in English and language of country preferable.

Experience:

• 7-10 years management experience or more; with at least 3 years in relevant sector / industry /area of specialisation (an understanding of emerging markets is advantageous).
• Work across diverse cultures and geographies.
• Experience working in a medium to large organization.

Competencies:

• Strategy Implementer, Decisive problem Solver, Best Practice Creator.
• Culture and Change Champion, Guiding People Manager, Relationship Builder.
• Results Achiever, Operationally Astute.

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JOB DESCRIPTION

The Senior Manager: Ethics role will be accountable to achieve the following objectives:

Strategy Development and Implementation

• Lead creation of Group ethics strategy to manage ethics, mitigate ethics risks and inculcate an ethical corporate culture. 
• Ensure effective implementation of the Group-wide ethics strategy by means of providing direction, structure, business plans and support.
• Lead the development of an appropriate ethics risk assessment methodology and implement across the Group. 
• Ensure that appropriate measurement metrics are set to track progress made across the Group.

Operational Delivery

• Drive the creation of effective ethical culture reporting and analytics tools. 
• Ensure the development of required ethics office capabilities and associated support. 
• Develop and maintain effective processes to ensure seamless interface among departments for ethics related focus areas.
• Manage strategic partnership agreements to ensure business support and contribution to (e.g. United Nations Global Compact).
• Ensure standardisation of ethics governance and management through toolkits and templates.
• Facilitate learning and sharing of exemplary practice among Opcos.
• Ensure Group ethics task team collaborates with Internal Audit team to aid in process audits.
• Collaborate with stakeholders to enhance key elements of the ethics strategic framework.
• Conduct and manage ethics and governance communication with Opcos, CEOs, Audit and Risk Committee Chairpersons and the MTN Group ethics task team.
• Collaborate with Group Internal Audit to add to / modify existing standard templates and reports for purposes of continuous improvement. 
• Manage enterprise-wide projects and initiatives and associated budgets.
• Manage sub-divisional budget in line with ethics business plan, strategy and governance and management objectives.
• Direct, manage and/or escalate ethics related stakeholder (including investor) issues that may have impact on corporate reputation.
• Review key risks, issues and dependencies and set mitigation actions by providing solutions to ethics and governance issues.

Reporting

• Provide reports on progress made to management, Group Board’s Social and Ethics Committee in accordance with the measurement metrics set by the organisation. 
• Report to and seek approvals from Group Exco in terms of ethics programme initiatives as and when necessary.
• Report annually on Social and Ethics in the MTN Group Integrated Business Report across divisions and departments that require ethics reporting input.
• Support Corporate affairs to meet ethics related global reporting protocols across multiple businesses within the MTN Group. 

Leadership

• Participate in leadership team and develop skills of own team.
• Support Ethics teams in country to promote integrity, transparency, and the enablement of ethics interventions.
• Promote a ‘MTN centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance.
• Ensure open communication channels with employees and implement change management interventions where necessary.

RESPONSIBILITIES

Key Deliverables

• Group Ethics Strategy.
• Ethics risk assessment methodology.
• Social and ethics report to required stakeholder groups.
• Sub department and project budget management.
• Commission and managing external ethics surveys.

Role Dependencies

• Active support from the General Manager: Enterprise Risk Management.
• Directives from Group Social and Ethics Committee.
• Understanding of the respective Ethics, Operational requirements and business contexts and the risks associated with these.
• Inter functional collaboration with other lines of risk and compliance.
• Intra functional collaborations with audit teams and forensic services teams.

QUALIFICATIONS

Education:

• Minimum 4-year Bachelor Degree or equivalent within related field
• Ethics Officer Certificate (Ethics Institute of South Africa, or equivalent)
• Registered Ethics Officer
• Master’s qualification advantageous

Experience:

• Minimum 5 – 7 years of relevant experience, preferably in Telecommunications Ethics practices, with at least 5 years in a supervisory or management role where there has been experience in leading change / transformation at an operational level advantageous
• Experience in continuous improvement through the implementation of best practices
• Experience in ethics and corporate governance management
• Work and exposure to multinational organisations across diverse cultures and geographies advantageous
• Understanding of emerging markets (advantageous)

Competencies:

• Conceptual Thinker, Problem Solver, Improvement Driver
• Culture and Change Champion, Supportive People Manager, Relationship Manager
• Results Achiever, Operationally Astute, Agile 
• Media and stakeholder engagement
• Fluent in spoken English

Skills:

• Ethics risk assessment
• Strong analytical skills
• Organisational systems
• Conflict management
• Systemic design
• Data interpretation
• Risk management
• Business process improvement
• Project management
• Financial acumen
• Strong investigations skills

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JOB DESCRIPTION

Mission/Core purpose of the Job

• To implement plans, controls and standards for optimum performance and alignment with strategies.
• To provide day-to-day management, support and guidance to the Channel Representatives in the assigned portfolio or region.
• To meet or exceed retention and acquisition targets by providing exceptional customer centric service that is geographically close to the customer.
• To ensure alignment in the stores of Planning and Promo Analysis and Integration Strategies.
• To ensure efficient distribution of MTN’s Consumer BU products throughout the assigned territories.

Context (Global influences, environmental / industry demands, organisational mission etc.)

• Fast moving industry with constantly changing business requirements and technologies
• Fluid complexities of customer expectations and demands
• Highly competitive market with new and established competitors and aggressive competitor strategy and delivery
• Highly dynamic and fluctuating Telecommunications industry
• Total customer experience for MTN brand
• Constantly changing consumer and market needs
• Fast paced environment
• Market dynamics and developments
• MTN policies, processes and procedures
• Regulatory industry norms govern MTN and partners
• Highly pressurized, deadline-driven environment
• Highly legislated / regulated environment requires compliance
• Participative environment – highly diverse and team-focused 

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Sales Operations Planning and Control

• Provide input into the long-term plan (1-2 years) for the assigned portfolio or region that results in targeted growth of market share within Consumer BU, and MTN as a whole.
• The provision of innovative solutions and service excellence to ensure effective sales and promotions of product in store
• To understand, anticipate and capitalise on changes in consumer behaviour
• Drive relationships with stores, Channel Representatives and external stakeholders
• To achieve measurable results in Sales
• Ensure that teams effectively plan the installation and replacement of visual and point of sale merchandising requirements into standardised processes, policies
• Consider local conditions, as well as competitor activity to create competitive advantage
• Ensure that systems are streamlined to reduce cost to the business, constantly looking for smarter and cost effective ways to support the business.
• Ensure consistent merchandising and store layout in owned and non-owned stores, retail stores, distributors and wholesalers collaborating with Marketing for look and feel and with Regional Branded Manager, Informal Regional Manager and Retail Sales Manager for design elements where necessary
• Plan, procure and distribute stock from suppliers based on needs to appropriate outlets, ensuring procurement procedures are accurately and timeously followed, that all stores have sufficient point of sale material and that they are properly positioned.
• Assist in planning and facilitating the implementation of the visual policy and guidelines throughout the Consumer BU to support corporate identity.
• Continue to investigate visual merchandising trends within the market place and recommend enhancements.
• Ensure implementation of defined merchandising requirements (prepaid products and point of sale material) at touch point level.
• Ensure timeous and relevant merchandising related information goes out to all portfolios or regions
• Effectively lead and manage Channel Representatives within their portfolios or in the regions
• Contribute to the development of effective risk management for merchandising levels and availability, identifying trends / patterns pertaining to store requests and needs.
• Ensure adherence and consistency of application to PPPs
• Deal with escalated queries from direct reports and ensure resolution.
• Make inputs with regard to the long term implications of action plans from a broad perspective
• Drive best practice, continuous improvement and innovation at process and procedure level and ensure innovation to improve best practice
• Identify and recommend innovative ways to enhance the consumer channel performance and marketing mix
• Understand, and implement innovate ways, and local requirements and action plans for the different portfolios in relation to the execution and implementation of the strategy and also liaise with the approved stake holders.
• Ensure compliance of strategy to the Consumer BU Channels and implement remedial action for non-compliance
• Monitor competitor activity in the assigned portfolio or region and provide input into tactical counter strategy
• Channel Representative call cycle management
• Stores call compliance through regular audits
• Management of training targets as per the training calendar in your region
• Relationship building and maintenance
• Build and maintain relationships and maintain communications with all internal and external stake holders
• Maintain relationship with suppliers where necessary
• Follow up, respond to and escalate all queries
• Maintain good communication and relationships with other areas of Channel and business
• Report Generation
• Ensure regular feedback to management on all activities
• Provide inputs for the preparation of channel related process documents.
• Provide auditors with all necessary information as required and ensure that all audit points relevant to this position are dealt with timeously and accurately.
• Complete reports on a daily/weekly/monthly basis as required by business.
• Budget Management             
• To provide input into the forecasting, planning and review of the budget for the region and to ensure costs remain within agreed budget at all times.
• Ensure all expenditure is in line with the agreed budget and governance processes.
• Ensure that systems are streamlined to reduce cost to the business, constantly looking for smarter and cost effective ways to support the business.
• Identify areas where money is lost and seek ways to reduce expenditure
• Identify opportunities to generate additional revenue.
• Customer Satisfaction
• Establish and build relationships with all relevant stakeholders (internal and external).
• Align service delivery to changing market conditions and channel requirements
• Understand customer needs and communicate them
• Ensure customer needs and requirements are satisfied through appropriate systems, processes and procedures
• Put contingency plans in place to prevent delays and enhance the customer experience
• Adopt a proactive approach to prevent problems from arising in the future
• Drive continuous improvement as an important element of service delivery
• Deliver measurable results
• Handle escalated customer queries and follow up.

Key Deliverables 
Role Dependencies

• Ensure that all activities are culturally sensitive in the local areas.
• Job Requirements (Education, Experience and Competencies)

Education:
 

• 3 year Degree / Diploma in Commerce (Marketing / Communication) or related 

Experience:

• Minimum of 3 years’ experience in an area of specialization, with experience in supervising others.
• Experience working in a medium organization

Competencies:

Head - Big Picture Focus (10)

• Analytical Thinker - Manages the alignment and execution of tactical activities
• Problem Solver - Assists in solving business challenges but looks to others for advice and guidance
• Operational Value Creator - Executes on innovative commercial practices and identifies areas for continuous improvement

Heart – Emotionally Intelligent (20)

• Culture and Change Champion - Role models ethical practices by living the MTN values and vital behaviours for others to follow
• Supportive People Manager – Is self-aware and supports team capability development through opportunity creation for realising potential
• Relationship Manager - Builds relationships with customers and teams to uphold the MTN brand

Hands – Results Focused (50)

• Results Achiever - Drives team objectives and contributes to sustainability of results
• Operationally Astute - Organizes work to deliver on daily priorities and plans

Other:

Training:

• Procedures and processes
• Products and Services
• Systems training
• Project management
• Marketing
• Supervisory and management training

Authorities
As per MTN DOA

• Collaboration (Formal and Informal Relationships)
• Responsibility towards: who are they and what do they receive from the incumbent. 

Direct reports: Channel Representative 

Matrix reports: 

Key customers: 

• Key suppliers: Marketing, Training, HR, Finance and Procurement, IS, SPI 
• Relations, etc.: Suppliers, Supply Chain, Auditors

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JOB DESCRIPTION

Chenosis is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates. 

• Alignment of the Programme objectives with the overall MTN strategy
• Rapidly changing ICT environment
• The geographic complexity of MTN’s footprint across Africa and the Middle East
• Management of executive and shareholder expectations across all 22 OpCos throughout the transformation
• Management of customer and supplier expectations 
• Evolving industry sector constantly presents new challenges and opportunities to the core businesses.
• Participative environment – highly diverse and team-focused
• Rapid advancement of systems and technology
• Constant dynamics and local challenges in the economic, regulatory and legal environments

Focus on key strategic programs which require cross-functional, cross-market collaboration and top management visibility 

RESPONSIBILITIES

• Research the markets and onboard relevant platforms using the Jobs-to-be-done approach
• Develop platform strategy across verticals and relevant roadmap according to client demand
• Test and ensure the viability of the platform to ensure revenue generation
• Own productization of the platforms from concept to client consumption
• Conduct research on technology trends and on the African developer community. Deliver research findings on new platform solutions to be pursued.
• Use a data-driven approach, analyse business performance and identify root causes of problems and support the organizational change program to implement the future state.
• Build and maintain dashboards that present Chenosis leadership with accurate, up-to-date data on pipeline and revenues.
• Manages, leads and monitors business analytics to achieve overall delivery, business and company objectives.
• Delivers business insights and recommendations using analytics, predictive modelling, observations & business knowledge.
• Generate data-driven insights to answer key questions that are pressing to team members.
• Facilitate ad hoc meetings with relevant stakeholders as deemed necessary.
• Type reports according to required formats.
• Prepare presentations using the information received.
• Provide status/progress reports as required.
• Drive improvement across the business to achieve optimal service quality deliverables.
• Research of content for presentations, creation and editing of presentations, presentation layout and quality assurance in alignment with MTNs corporate communication standards
• Editing of media (videos, audio) to reduce length while capturing the essence of the presentations/meetings.
• Assist in the collation of information for reporting dashboards on various performance metrics internally to Senior Management as well as cross-functional teams and externally to vendors; following up with the relevant parties to ensure the information provided on time.
• Assisting in the curation of content in knowledge bases (intranet), understanding of the content, assisting staff in finding documents and knowledge, ability to answer frequently asked questions.
• Assist in delivering the global product portfolio and roadmap. 
• Assist in defining Go-to-market activities focusing on innovation and revenue streams, working hand in hand with product managers across Chenosis MTN OPCO’s
• Interface with OpCo presales and design in support of large or strategic opportunities
• Assist in producing documentation of service: marketing manuals, annexes to contracts (Service Description, Manual of Operations, Pricing, Terms of Service, SLA’s), training documentation and business presentations.
• Define and update weekly governance updates for installed base & new product development across MTN Group 
• Research possible future requirements of customers in product roadmap using market insights and research.
• Continuously identify key gaps to grow portfolio/s based on market priorities, multinational accounts, across OpCo connectivity and Enterprise Sales needs 
• Prioritize development activity on the network based on insights from corporate tenders across the group. as well as customer & market insights. 
• Assist in defining & establishing frameworks & methodologies for Chenosis products team. 
• Possess the authority, presence and integrity to command respect from colleagues and from external contacts.
• Planning and organizing as required. 
• Foster Team and independent work within Chenosis 
• Foster cross functional collaboration between IT, products, technology, Sales and marketing

QUALIFICATIONS

Education:

• Minimum 4 Year Academic Degree in BSc. Computer Science/Software Engineering or Programming/Electronic and Electrical Engineering and BTech. Business Science, Business Administration
• Post-Graduate will be advantageous.

Experience:

• 3 to 4 years’ experience in sales in tech startup environment
• Have a good understanding of embedded software and pro. 

Skills / Competencies:

• Highly collaborative, inclusive, and agile atmosphere in partnership with multi-functional teams.
• Ability to learn, grow, and evolve.

go to method of application »

JOB DESCRIPTION
Chenosis is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates. 

• Alignment of the Programme objectives with the overall MTN strategy
• Rapidly changing ICT environment
• The geographic complexity of MTN’s footprint across Africa and the Middle East
• Management of executive and shareholder expectations across all 22 OpCos throughout the transformation
• Management of customer and supplier expectations 
• Evolving industry sector constantly presents new challenges and opportunities to the core businesses.
• Participative environment – highly diverse and team-focused
• Rapid advancement of systems and technology
• Constant dynamics and local challenges in the economic, regulatory and legal environments
• Focus on key strategic programs which require cross-functional, cross-market collaboration and top management visibility 

RESPONSIBILITIES

• Drive Demand management through prioritisation of the backlog via the prioritisation framework.
• Manage and track the interfaces and dependencies of APIs which need to be delivered by the engineering teams.
• Manage resource capacity of the tribes.
• Manage and track programme and product funding.
• Enhancements to prioritisation framework.
• Responsible for delivery and enablement of the API programme’s execution through management of the API backlog by prioritisation, scoping, and budgeting.
• Provide strategic and operation direction by driving delivery and cross-integration of projects.
• In collaboration with API Architect/Designer, needs to be able to identify re-use of existing APIs to shorten delivery.
• Manage, leads and monitors business analytics to achieve overall delivery, business and company objectives.
• Facilitate ad hoc meetings with relevant stakeholders as deemed necessary. 
• Drive improvement across the business to achieve the optimal service quality deliverables. 
• Assist in defining product design activities focusing on innovation and revenue streams, working hand in hand with product managers across Chenosis MTN OPCO’s
• Interface with OpCo presales and design in support of large or strategic opportunities
• Assist in producing documentation of service: marketing manuals, annexes to contracts (Service Description, Manual of Operations, Pricing, Terms of Service, SLA’s), training documentation and business presentations.
• Define and update weekly governance updates for installed base & new product development across MTN Group 
• Research possible future requirements of customers in product roadmap using market insights and research.
• Assist in defining & establishing frameworks & methodologies for Chenosis product team. 
• Foster Team and independent work within Chenosis 
• Foster cross functional collaboration between IT, products, technology, Sales and marketing

QUALIFICATIONS
Education:

• Minimum 4 Year Academic Degree in Business Management 
• Post-Graduate will be advantageous.

Experience:

• Degree in Engineering or Comp Sci
• Agile Certificates
• 3 to 4 years’ experience in sales in tech startup environment
• Have a good understanding of embedded software and PRO.
• Previously managed agile release train backlog (Release Train Engineer, Lean Portfolio Manager, Agile Product Manager)
• Been part of an organization that has moved from waterfall to agile

Skills / Competencies:

• Highly collaborative, inclusive, and agile atmosphere in partnership with multi-functional teams.
• Ability to learn, grow, and evolve. Excellent communicator
• Not afraid to challenge the status quo.

go to method of application »

JOB DESCRIPTION

Chenosis is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates. 

• Alignment of the Programme objectives with the overall MTN strategy
• Rapidly changing ICT environment
• The geographic complexity of MTN’s footprint across Africa and the Middle East
• Management of executive and shareholder expectations across all 22 OpCos throughout the transformation
• Management of customer and supplier expectations 
• Evolving industry sector constantly presents new challenges and opportunities to the core businesses.
• Participative environment – highly diverse and team-focused
• Rapid advancement of systems and technology
• Constant dynamics and local challenges in the economic, regulatory and legal environments

Focus on key strategic programs which require cross-functional, cross-market collaboration and top management visibility 

RESPONSIBILITIES

Manager: Strategic Sales will be accountable for the following Key Performance Areas:

• Support in development and implementing strategies on lead generation to acquire new clients
• Manage outbound prospecting to supplement your pipeline with qualified sales opportunities across MTN APIs, Third-party APIs and Platforms.
• Identify and unlock new verticals and lead negotiations and manage strategic deals with local market and regional clients
• Define and execute existing and new long term partner relationships.
• Identify new opportunities for growth and value for Chenosis and mine existing sales channels for opportunities.
• Build relationships with clients and ensure Chenosis commitments are delivered
• Drive cross functional teams towards deal objectives and manage internal stakeholders.
• Grow self and team interest in technology start-up sales with an inquisitive attitude to evolve with new product sets.
• Learn and demonstrate platform prospects to new prospective customers.
• Identify areas for improvement in each client's business process, and communicate solutions based on Chenosis’ products, customer success stories, and value proposition.
• Lead sales initiatives including presentations and demonstrations to clients.
• Visit clients to evaluate needs and promote products.
• Maintain client records via a Customer Relationship management system.
• Monitor industry trends.
• Drive the team to adhere to KPIs to track progress toward quarterly and yearly goals.
• Excel in a rapid growth and metrics-based sales environment.
• Deliver on revenues by growing the sales pipeline via cold calling and direct sales
• Agility in driving commercials agreements and client integration
• Creative problem solver with a client-focused winning mindset
• Ability to conduct client research and extensive preparation for every client engagement
• Understanding Chenosis product set across APIs and Platforms to respond according to client use cases
• Interest in learning new sales methodologies to help qualify clients and solutions accordingly
• Creative ways to achieve revenue targets quarterly and YoY
• Partner with Leaders in the Opcos assigned to drive the pipeline and revenue targets year on year
• Use a data-driven approach, analyse business performance and provide accurate reporting as required using analytics, predictive modelling, observations & business knowledge.
• Build and maintain dashboards that present Chenosis leadership with accurate, up-to-date data on pipeline and revenues.
• Manages, leads and monitors business analytics to achieve overall delivery, business and company objectives.
• Facilitate ad hoc meetings with relevant stakeholders as deemed necessary. 
• Drive improvement across the business to achieve the optimal service quality deliverables. 
• Assist in defining Go-to-market activities focusing on innovation and revenue streams, working hand in hand with product managers across Chenosis MTN OPCO’s
• Interface with OpCo presales and design in support of large or strategic opportunities
• Assist in producing documentation of service: marketing manuals, annexes to contracts (Service Description, Manual of Operations, Pricing, Terms of Service, SLA’s), training documentation and business presentations.
• Define and update weekly governance updates for installed base & new product development across MTN Group 

QUALIFICATIONS

Education:

• Minimum 4 Year Academic Degree in Business Management 
• Post-Graduate will be advantageous.

Experience:

• 3 to 5 years’ experience in sales in tech startup environment
• Have a good understanding of embedded software and pro. 

Skills / Competencies:

• Highly collaborative, inclusive, and agile atmosphere in partnership with multi-functional teams.
• Ability to learn, grow, and evolve.

go to method of application »

JOB DESCRIPTION
Context:

• Highly dynamic and fluctuating Telecommunications industry 
• Highly competitive market with new and established competitors \
• Fast moving industry 
• Legislative changes 
• Changes in the global GSM and ICT market affects developments in future revenue environments 
• Interdependency of systems and the need to understand other systems 
• High cross-functional dependency to deliver timeously 
• Employment Equity and the related shortage of skill 
• Internal client centric organisation 

RESPONSIBILITIES
Key Performance Areas:

Strategic Implementation

• Contribute to the development and implementation of the functional strategy for the Business Assurance department
• Develop goals, tactical strategies, and plans needed to achieve the department’s  vision, and build the capabilities to enable optimal delivery with input from relevant stakeholders.
• Align operational planning against the strategic intent of the division with agreed business outcomes.
• Recommend strategic business opportunities to deliver medium to long-term benefit and growth to the Finance department and add value to its customers.

Operations

• Monitoring & Action Planning
• Monitored residual risk
• Revenue leakage action planning
• Escalation matrix
• Monitored Secondary controls
• Agreed action plan on unmitigated risk.
• Root cause analysis & resolution
• Incident escalation aligned to MTN group standards
• Accurate leakage quantification*

Primary & Secondary Control management

• Improved and efficient control performance 
• A view of control failures through monitoring of preventative control
• Primary & secondary control thresholds set
• Reviewed Primary & Secondary controls for efficiency & effectiveness
• View of Business Unit control coverage 
• Mitigating control implementation
• Automated control coverage

Risk Identification & Resolution

• Classification & resolution of revenue leakage risk 
• Proactive identification of potential revenue leakage risk
• Proactive identification of emerging risks
• Automated revenue leakage risk identification

Governance and Risk Management

• Strictly follow and ensure team compliance of relevant policies and procedures.
• Ensure effective Service Level Agreements strategies are in place to support the business.
• Implement proper controls and processes to minimise revenue leakage.
• Ensure proper controls are in place to manage financial and operational risks across the business. 
• Act in accordance with the Delegation of Authority.

Financial Management

• Contribute to the compilation and management of OPEX budgets related to relevant functional activities.
• Assist in the forecasting, planning, and development of the department’s budget and business plans.
• Identify cost efficiencies and best practice related to functional activities.
• Manage expenditure in line with agreed budget. 
• Continuously strive to identify and eliminate non-contributory expenditure.

Customer Satisfaction

• Ensure service delivery in line with needs of the business
• Put contingency plans in place to prevent delays and enhance the customer experience 
• Identify trends and patterns pertaining to customer requests and ensure continuous improvement as an important element of service delivery

People Leadership and Organisational Capability Building

• Apply best team management practices throughout assigned projects and as required.
• Guide and enable the upskilling of the team throughout assigned projects.
• Act as an ambassador and role model for Finance by living the brand values and vital behaviours.
• Ensure a culture of continuous evaluation and improvement.
• Drive a culture of high performance, accountability, and consequence management.

QUALIFICATIONS
Job Requirements:

Education: 

• Minimum of 3-year financial degree
• Fluent in English 
• Relevant certification / accreditation / membership with professional body as required for role  

Experience:

• Minimum of 5 years’ experience in financial planning and reporting gathered from medium to large organization 
• At least 2 years’ experience in a similar position, in dynamic and fast-moving industries. Telecoms experience an advantage
• Advanced knowledge of Excel and powerpoint
• Financial systems skills – Oracle, Hyperion, ERP, etc
• Presentation and interpersonal skills