Current Opportunities at Blue Label Telecoms

Job Purpose

• Marketing support for all Postpaid activities and other related business requirements in line with the overall brand and commercial strategy. Effective planning and execution of Deal Cycle, aligning all stakeholders, processes and timings. Responsible for the end-to-end management of briefs, deadlines, campaign themes, POS, Digital and Social Media planning.

Responsibilities

Brand & Communications

• Manage Brand & Communication strategies within the defined Cell C Brand Strategy
• Ensure Brand CI is applied consistency across the marketing mix and touch points
• Liaise with cross functional teams including Product, OEMs, Deal Pricing Team, Agencies, PR & Sponsorship to implement communications and promotional plans
• Support Senior Management team on Product & Promotional launches
• Seek cost effective ways to reduce marketing spend while maximizing return on marketing spend
• Ensure all GTM elements adhere to Brand CI and tonality

Go to Market Strategies

• Manage the postpaid segment GTM within the defined Cell C Brand Strategy
• Manage GTM initiatives against set business objectives
• Implement Marketing Plans to support the overall brand strategy
• Coordinate GTM activities to ensure effective product launches
• Liaise with BluNova to drive CVM campaigns that support brand strategy

Marketing Operations

• Co-ordination and pagination of postpaid marketing material for the monthly deal cycle execution in collaboration with Cell C marketing team
• Brief and manage execution of instore POS elements, digital and Social Media elements
• Communicate and manage adherence to deal cycle timelines with all stakeholders, send timeous comms and escalate any delays
• De-brief any required changes to agency and manage timelines with agency and internal stakeholders.
• Manage marketing process and ensure approval of marketing collateral by Pricing, Marketing and CCO
• Manage the distribution and flighting schedule of all final artwork
• Seek new Media & sponsorship opportunities within the group and outside to ensure a presence for the Cell C postpaid brand, working closely with Cell C.
• Work closely with media agency on monthly reporting.
• Support Management on marketing ad-hoc campaigns and event management as required.

Research, Competitor Scanning and Reporting

• Compile a comprehensive presentation of all marketing elements that went into deal cycle along with quantitative results (working closely with BluNova)
• Compile and present a monthly market analysis of related postpaid competitive offers
• Conduct monthly mystery shopping in Cell C and competitor brands and provide feedback and analysis
• Post campaign analysis: collating of all elements of the campaign and campaign performance thereof
• Research insights/trends before launching campaign so we can build an effective campaign

Requirements

Behavioural Competencies

• Communicates Effectively
• Ensures Accountability
• Plans and Aligns
• Manages Complexity
• Collaborates
• Drives Results
• Business Insight
• Customer Focus
• Builds Relationships

Skills

• Data Collection and Analysis
• Planning and Organizing
• Action Planning
• Commercial Acumen
• Verbal Communication
• Brand Management and Development
• Computer Skills
• Data Control
• Managing Change
• Marketing Commercialization
• Customer and Market Analysis
• Assessment
• Review and Reporting
• Presentation skills

Education

• Degree in Marketing, Business Administration or currently busy with a degree in this field

Experience

• 5 years’ experience in marketing or related field

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Job Purpose

• Accountable for one or more medium to large projects that are relatively low to medium complexity with a small- to medium-sized team and management of cross organizational resourced. Focuses on the management of processes, technology, and escalations within the credit vetting division to minimize credit risk and improve operational efficiencies and customer experience. Oversee the creation of the project vision and planning documents, manage the implementation, reporting, and performance of the overall project within budget, and to scope.

RESPONSIBILITIES

Project Planning

• Manage the production of project and workstream plans, ensuring that all activities are identified, are appropriately organized and resourced to deliver project objectives, and comply with the organization's project and program management framework

Project Scope Definition

• Plan and lead the delivery of a range of information gathering, analysis, and stakeholder consultation activities and specify, negotiate, and agree on project deliverables

Stakeholder Management

• Plan and deliver stakeholder engagement activities to develop effective project working relationships and to ensure that stakeholder needs and concerns are identified and met

Requirements Management

• Plan and coordinate the identification, elicitation of requirements
• Conduct analysis of those requirements for completion and alignment
• Document and manage requirements throughout the life of the project
• Coordinate the verification of the end deliverable

Project Risk and Issue Management

• Identify and evaluate risks, issues, dependencies, and constraints associated with the project, escalating where appropriate
• Where necessary, develop, agree on, and implement solutions to overcome these

Project Reporting and Review

• Draft project review reports and presentations, including key information, commentary, and recommendations to support the review process and enable stakeholders to evaluate progress and agree on change

Project Team Management

• Lead a small to medium project team
• Communicates the project vision and outcomes needed along with guidance to achieve outcome, coordinates team actions on project activities
• Coordinates flow of additional team members on and off the team as needed
• Identifies areas of improvement necessary to build the capability of the team through training, coaching and mentoring

Continuous Improvement

• Review existing operations in own area of work and implement innovation processes to generate new ideas and ensure continuous improvements are delivered

Project Resource Management

• Manage the deployment of project resources, proactively managing project costs, providing forecasts, and presenting variances with narrative at appropriate review points to ensure effective utilization

Work Scheduling and Allocation

• Develop short- or medium-term work schedules in order to achieve planned commitments
• Approve overtime or use additional resources as needed

Document Preparation

• Organize and prepare complex documents using a variety of computer applications such as Microsoft Office
• Responsible for gathering and summarizing data for special reports

Project Assurance

• Conduct assurance reviews within the project, facilitate the delivery of assurance reviews by independent third parties, and take appropriate action to resolve any issues identified so that senior stakeholders have confidence that the project can deliver to time, budget, and quality

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching
• Gain or maintain external professional accreditation where relevant to improve performance and fulfil personal potential
• Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media

Credit Control and Collections

• Perform credit vetting quality checks against Consumer and Corporate clients
• Ensure that credit vetting escalations are executed within the expected timelines
• Ensure that credit vetting decisions made are in line with policy and procedures
• Management the referrals based on risk, number of lines and value
• Ensure that aged debt is identified and investigated, and that the dunning process is managed effectively to maximize the collection of overdue payments

Client & Customer Management (External)

• Ensure all customer/ franchise and corporate client queries are resolved professionally, within the agreed service level agreement
• Consult with relevant departments to ensure timeous feedback and customers are not adversely impacted
• Ensure the customer is constantly informed on the progress as per the agreed mechanism e.g. email, telephone call and system update.
• Provide assistance to the outsource partners as and when required to maintain superior customer service

Quality Management

• Quality Audit on approved and declined Consumer and Corporate clients, based on policy rules
• Quality check against the Fraud Referral data by revenue assurance
• Quality check on the Non take up base with focus on customer engagement and reasons for Non take up

Insights and Reporting

• Ensure that the relevant reports and management information requirements are delivered on time, in the correct format and with the highest levels of accuracy and quality
• Daily Management report on escalations and downtime
• Weekly quality audit report with findings and recommendations
• Lead execution of complex reports, identifying and interpreting complex patterns and trends, and translating those insights into actionable recommendations

Vetting Reporting & Alignment

• Manage the reporting on scorecard performance as well as vetting reporting ensuring alignment between all parties in the vetting system

Credit Vetting

• Management of the systems and/or platform that is responsible for credit vetting quality checks against Consumer and Corporate clients
• Ensure that credit vetting escalations are executed within the expected timelines
• Ensure that credit vetting decisions made are in line with policy and procedures and implemented accordingly across the credit vetting system

Credit Innovation & Technology

• Provide project management capabilities to BluNOVA Innovation projects that involve credit risk assessment
• Be familiar with cloud based platforms and systems and worked in similar environments within the Telco, Credit Bureau or Financial institution industries

Requirements

Behavioural Competencies

• Ensures Accountability
• Balances Stakeholders
• Engages effectively
• Communicates Effectively
• Plans and Aligns
• Optimizes Work Processes
• Organizational Savvy
• Manages Complexity
• Collaborates
• Manages Conflict
• Drives Results
• Situational Adaptability
• Decision Quality
• Customer Focus
• Develops Talent
• Resourcefulness
• Cultivates Innovation
• Business Insight
• Strategic Mindset

 Skills

• Prioritizing
• Project Management
• Project Communications Management
• Verbal Communication
• Negotiation
• Project Change Management
• Project Quality Management
• Project Resource Planning and Control
• Project Risk and Issue Management
• Requirements Traceability and Management
• Verify Requirements
• Data Collection and Analysis
• Policy and procedures
• Project Cost and Budget Management
• Project Estimating
• Project Integration Management
• Project Schedule Management
• Project Scope Management
• Project Testing
• Requirements Elicitation and Facilitation
• Validate Requirements
• Workflow Management
• Planning and Organizing
• Reporting

Education

• Matric
• A related degree

Experience

• Experienced practitioner able to work unsupervised (13 months to 3 years)
• Experience of general supervision of more junior colleagues (7 to 12 months)

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Job Purpose

• Responsible for the programming and development of Blue Label Group’s applications and supporting software. Provides advisory support through refining designs, practices, tools and processes to ensure the delivery of quality products to internal and external customers.

RESPONSIBILITIES

Development Lifecycle

• Development of secure, concurrent, event-driven highly scalable transaction processing applications
• Conduct development using Java as the primary development language
• Conduct database development
• Promote and enhance team efficiencies through the use of established tools, supporting applications and prototypes
• Perform development in accordance with specifications and Blue Label Group development standards
• Develop unit tests to ensure that requirements are met, and code coverage is adequate
• Create, document and implement component test scripts and test strategies
• Maintain technical documentation using defined technical documentation templates and prescribed policies and procedures
• Ensure that the requisite technical supporting documentation, in line with the established Blue Label Group development standards and internal policies is created and adhered to
• Collaborate with internal teams and vendors to identify, troubleshoot, investigate and resolve issues and improve product features, documenting any changes and resolutions as may be required
• Perform maintenance programming and address technical debt
• Participate in a peer review process where all work delivered must be validated
• according to the documented requirements and in line with the Blue Label Group development standards
• Ensure software is developed according to the Blue Label Group development standards and underlying technologies
• Review and refine high-level business requirements and transform these requirements into Functional Specifications
• Breakdown, prioritize and execute tasks to achieve product deliverables per sprint
• Provide estimates for initial high-level requirements and more detailed estimates for upcoming tasks for input into Sprint planning
• Recommend changes to improve established application processes and procedures

Work collaboratively

• Build a culture of respect and understanding across the organisation
• Recognise outcomes which resulted from an effective collaboration between teams
• Build co-operation and overcome barriers to information sharing, communication and collaboration across the organisation
• Facilitate opportunities to engage and collaborate with external stakeholders to develop joint solutions

Self-Management

• Set an example through personal quality and productivity standards and ways of working with others
• Demonstrate consistent application of internal procedures
• Plan and prioritise, demonstrating abilities to manage competing demands
• Demonstrate abilities to anticipate and manage change
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organisational and team needs

Requirements

Behavioural Competencies

• Ensures Accountability
• Manages Complexity
• Tech Savvy
• Decision Quality
• Optimizes Work Processes
• Plans and Aligns
• Nimble Learning
• Courage
• Balances Stakeholders
• Self-Development
• Customer Focus
• Instills Trust
• Cultivates Innovation
• Collaborates
• Situational Adaptability

Education

• Bachelor of Science majoring in Computer Science or equivalent prior learning

Experience

• Minimum of 10 years of progressive experience as a Software Developer
• Expert-level Coding Skills
  Experience with modern and legacy Java versions
• Exposure to Docker
• Experience with Microservices.
• Spring Boot experience
• Experience with test driven development
• AWS & Azure Knowledge
• Experience working with REST and SOAP services
• Experience with SQL
• Experience with Message Queues
• Exposure to Domain Driven Development
• Experience working in Agile environments
• DevOps Experience

go to method of application »

Job Purpose

• Responsible for the programming and development of Blue Label Group’s applications and supporting software. Provides advisory support through refining designs, practices, tools and processes to ensure the delivery of quality products to internal and external customers.

RESPONSIBILITIES

Development Lifecycle

• Development of secure, concurrent, event driven highly scalable transaction processing applications
• Conduct development using Java as the primary development language
• Conduct database development
• Promote and enhance team efficiencies through the use of established tools, supporting applications and prototypes
• Perform development in accordance with specifications and Blue Label Group development standards
• Develop unit tests to ensure that requirements are met, and code coverage is adequate
• Create, document and implement component test scripts and test strategies
• Maintain technical documentation using defined technical documentation templates and prescribed policies and procedures
• Ensure that the requisite technical supporting documentation, in line with the established Blue Label Group development standards and internal policies is created and adhered to
• Collaborate with internal teams and vendors to identify, troubleshoot, investigate and resolve issues and improve product features, documenting any changes and resolutions as may be required
• Perform maintenance programming and address technical debt
• Participate in a peer review process where all work delivered must be validated
• according to the documented requirements and in line with the Blue Label Group development standards
• Ensure software is developed according to the Blue Label Group development standards and underlying technologies
• Review and refine high-level business requirements and transform these requirements into Functional Specifications
• Breakdown, prioritize and execute tasks to achieve product deliverables per sprint
• Provide estimates for initial high-level requirements and more detailed estimates for upcoming tasks for input into Sprint planning
• Recommend changes to improve established application processes and procedures

Work collaboratively

• Build a culture of respect and understanding across the organisation
• Recognise outcomes which resulted from effective collaboration between teams
• Build co-operation and overcome barriers to information sharing, communication and collaboration across the organisation
• Facilitate opportunities to engage and collaborate with external stakeholders to develop joint solutions

Self-Management

• Set an example through personal quality and productivity standards and ways of working with others
• Demonstrate consistent application of internal procedures
• Plan and prioritise, demonstrating abilities to manage competing demands
• Demonstrate abilities to anticipate and manage change
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organisational and team needs

Requirements

Behavioural Competencies

• Ensures Accountability
• Manages Complexity
• Tech Savvy
• Decision Quality
• Optimizes Work Processes
• Plans and Aligns
• Nimble Learning
• Courage
• Balances Stakeholders
• Self-Development
• Customer Focus
• Instills Trust
• Cultivates Innovation
• Collaborates
• Situational Adaptability

Education

• Bachelor of Science majoring in Computer Science or equivalent prior learning

Experience

• Minimum of 5 years progressive experience as a Software Developer
• Intermediate-level Coding Skills
• Experience with modern and legacy Java versions
• Exposure to Docker
• Experience with Microservices.
• Spring Boot experience
• Experience with test-driven development
• AWS & Azure Knowledge
• Experience working with REST and SOAP services
• Experience with SQL
• Experience with Message Queues
• Exposure to Domain Driven Development
• Experience working in Agile environments
• DevOps Experience

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Job Purpose

• Responsible for acting as the technical lead for the Quality Assurance team ensuring that the testing of Blue Label Technology supporting software products produced meet both functional and non-functional requirements. Provides guidance to the team on a combination of manual and automated tests, including the analysis, documentation and reporting of issues found during testing to ensure the delivery of quality service for internal and external clients.

RESPONSIBILITIES

Test Planning and Management

• Provide high level estimates, against high-level requirements, for work items as they progress through a demand management system
• Provide detailed test estimates for upcoming tasks as input into sprint or project planning
• Review and refine high-level business requirements and transform these requirements into test artifacts
• Assist and guide team in creating, documenting and implementing test plans, test cases and test strategies
• Collaborate with internal teams, clients and vendors to identify, troubleshoot, investigate and resolve issues and improve product features, documenting any changes and resolutions as may be required
• Play an active role in the recommendation of changes to improve established application processes and procedures
• Establish test automation guidelines and tools to promote test delivery efficiencies

Test Planning and Management

• Create and maintain technical documentation, define technical documentation templates and prescribed policies and procedures
• Ensure that the requisite technical supporting documentation, in line with the established Blue Label Technology development standards and internal policies is created and adhered to at all times
• Build and maintain a test environment that is representative of production
• Fix Verification/Impact Analysis: Developing or recommending solutions to fix any problems discovered during testing
• Reproduce issues and verify no further regressions are caused by the fix
• Breakdown, prioritize and execute tasks to achieve product deliverables per sprint
• Provide estimates for initial high-level requirements and more detailed estimates for upcoming tasks as input into sprint planning
• Ensure that the testing conducted is in line with the output and success requirements of the applicable sprint
• Report test results and conduct defect trend analysis

Test Planning and Management

• Verify that Blue Label Technology and delivers software solutions that are of appropriate quality and delivered in line with any applicable contractual obligations
• Conduct and manage handover processes from QA to Operations for accurate implementations within the production environment

Self-Management

• Set an example through personal quality and productivity standards and ways of working with others
• Demonstrate consistent application of internal procedures
• Plan and prioritise, demonstrating abilities to manage competing demands
• Demonstrate abilities to anticipate and manage change
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organisational and team needs

Team Support and Direction

• Through effective inspirational leadership, facilitate the creation of accountable, full service teams who understand and strive to meet the needs of all stakeholders
• Role model behavior and motivate team members in line with the core values
• Provide support and guidance on on-the-job training, coaching and mentoring to team
• Develop, promote and direct the implementation of equal opportunities policies in all aspects of the company’s work
• Communicate and maintain trust relationships with shareholders, business partners and authorities

Requirements

Behavioural Competencies

• Ensures Accountability
• Manages Complexity
• Communicates Effectively
• Courage
• Instills Trust
• Plans and Aligns
• Collaborates
• Decision Quality
• Drives Results

Education

• Matic
• Bachelor of Science majoring in Computer Science or equivalent prior learning

Experience

• Minimum of 3 years’ experience in testing environment in a similar role
• Certified Test Analyst
• Experience supervising a technical team advantageous

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Job Purpose

• The incumbent is responsible for defining and managing innovative sales and retention strategies for the Formal Retail Distribution channel and ensures the implementation of strategies into the distribution at a national level. The incumbent also assumes responsibility for the management of the relationship between the customer and Blue Label Distribution.

RESPONSIBILITIES

Key Account Management

• Formulates and implements the formal retail channel sales strategy focusing on acquisition of high turnover sites and retention
• Define, develop and manage relationships with key individuals across the business and ensure the relationships are maintained
• Define and prepare the Cyclical Sales Operations brief for implementation by the
• Sales Operations Team at regional and site level
• Ensure that sales and profit targets set are achieved on both a national and regional level
• Develop and implement sales and retention strategies that deliver on the overall business objectives
• Subscribe to and actively contribute information relating to the sales and prospecting activities in support of the management information system in the organisation
• Ensure that skills and knowledge stay up to date
• Perform marketing coordination functions
• Coordinating, communicating and integrating business plans between business and divisions

Business Development

• Monitor and report on market and competitor activities and provide relevant reports and information
• Regular visits into formal retail distribution to maintain understanding of the channel
• Provide inputs when preparing proposals or tenders.
• Implement, manage, and measure Site Financial Health, Site Merchandising
• Plan, Trade Marketing Plan and Promotional Plan
• Revert with suggestions on product range required by Formal Retail Sites.
• Provide inputs into the sales budget
• Monitor financial performance
• Inform Executive timeously of potential over-spend
• Monitor performance standards with regards to targets, feedback and satisfaction
• Prepare sales reports

Customer Relationship Development / Prospecting

• Conclude, Monitor, update and regularly report on
• Accurate and up-to-date correspondence files on each customer for which the KAM is responsible, incorporating proposals etc
• An accurate Customer Profile document containing the customer organization, business plan etc. for each customer for which the KAM is responsible
• An accurate and up to date forecast of business over the coming period, as well as a record of concluded business
• Disciplined and accurate financial information on the state of the order/invoice process, as well as the management of debt
• Planning and implementing a social activity schedule, which highlights the important people within the customer, as well as their particular personal hobbies, etc
• Details of the customers major spend within the forecast period, as well as the critical decision makers and the dependencies for the projects to proceed

Customer Needs Clarification

• Development of strategies for maintaining and further penetrating existing and new accounts, and execution of such strategies (Presentation and follow up)
• Facilitate and ensure successful interaction and coordination of formal retail company and customer departments

Requirements

Behavioural Competencies

• Responsibility
• Stress Tolerance
• Business Knowledge
• Industry Awareness
• Time Management
• Tenacity
• Decision Making
• Communicate Effectively

Education

• Matric
• Sales or Marketing Degree or Diploma

Experience

• 5+ years of Key Account Management Experience (Formal Retail segments advantageous)

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Job Purpose

• Manager of multiple Front-Line Managers in the field of Data Management.

RESPONSIBILITIES

Data Collection and Analysis

• Use data from a wide range of sources to analyze key themes and identify possible impacts on the business

Data Management

• Manage key aspects of the data management system

Knowledge Management System

• Work within established knowledge management systems to deliver pre-set outcomes for the area of responsibility

Needs Assessment

• Uncover emerging issues or needs, identifying potential causes, barriers and key stakeholders as well as related issues

Recommendations

• Advise others on how to design new processes and systems that meet professional standards

Solutions Analysis

• Identify and evaluate complex, expertise-led solutions against a range of criteria to find the ones that best meet business needs

Performance Management

• Develop and propose own performance objectives
• Take appropriate actions to ensure the achievement of agreed objectives, using the organization's performance management systems to improve personal performance
• Manage and report on team performance; set appropriate performance objectives for direct reports or project/account team members and hold them accountable for achieving these, taking appropriate corrective action where necessary to ensure the achievement of team / personal objectives

Requirements

Behavioural Competencies

• Optimizes Work Processes
• Manages Complexity
• Tech Savvy
• Communicates Effectively
• Collaborates
• Strategic Mindset

Skills

• Computer Skills
• Data Collection and Analysis
• Action Planning
• Data Control
• Compliance Management

Education

• Postgraduate (Masters's Degree)
• Matric

Experience

• Substantial general work experience together with comprehensive job-related experience in own area of expertise to a fully competent level (Over 6 years to 10 years )
• Experience of supervising and directing people and other resources to achieve specific end results within limited timeframes (13 months to 3 years)

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Job Purpose

• Responsible for providing a professional, efficient and effective cleaning service that enhances the appearance of the facility and supports a healthy environment.

Responsibilities

Cleaning

• Clean the Reception area of the facility every morning before 09h00
• Clean all floors daily by sweeping, mopping and, where necessary, polishing and/or buffing
• Empty office dustbins daily and dispose of all refuse appropriately in the refuse bins for collection
• Ensure Kitchen, appliances and/or coffee stations are always clean and tidy
• Check bathrooms twice a day and clean accordingly
• Complete the cleaning roster after each cleaning session
• Dust office furniture at least weekly, taking care not to disorganise documents and papers on desks, etc.
• Vacuum all carpets three times per week
• Clean, where necessary, all spots and marks on the carpets using the appropriate cleaning products and equipment
• Clean windows on the inside at least quarterly on a rotational basis (External window surfaces will be cleaned by an external service provider.)
• Store all cleaning equipment and products neatly in the designated cupboards on each floor
• Ensure all company assets are used with the necessary care required to ensure its functionality at all times

Refreshments

• Ensure that supplies in terms of refreshments such as coffee/tea/sugar/milk etc. are always fully stocked, and where items are almost depleted, to be replaced or filled as soon as possible by notifying the Manager
• Making Refreshments for staff/clients when required

Self-Management

• Set an example through personal quality and productivity standards and ways of working with others
• Demonstrate consistent application of internal procedures
• Plan and prioritise, demonstrating abilities to manage competing demands
• Demonstrate abilities to anticipate and manage change
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organisational and team needs

Requirements

Behavioural Competencies

• Plans and Aligns
• Ensures Accountability
• Communicates Effectively
• Drives Results
• Action Oriented
• Customer Focus
• Instills Trust
• Cultivates Innovation
• Collaborates
• Situational Adaptability

Education

• Matric
• Basic knowledge of general hygiene practices

Experience

• Good knowledge of facility layout
• Good knowledge of cleaning products and applications

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Job Purpose

• The purpose of this position is to optimise all commercial opportunities, build and retain business relations with customers, partners and be an ambassador for Blue Label Distribution. Required to interface with all stakeholders and represent the business in a professional manner.

Responisibilities

Business Development

• Create a business development plan to identify, evaluate, and structure key transactions to ensure continued financial health and maximum value creation through the entire product life cycle
• These transactions may involve alliances, collaborations, mergers and acquisitions, in and out-licensing initiatives, and other activities

Customer Relationship Development / Prospecting

• Develop and implement relationship management plans for complex potential customer accounts to identify and build relationships with relevant decision makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues

Partner Relationship Management / Account Management

• Develop and implement a relationship management plan for existing customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable an effective two-way flow of information and resolution of issues
• Collect feedback from identified customers or customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input
• Responsible to oversee the top 5 gaming partners (80% dedication) covering the strategy and being a single point of contact for management, relationship, technical, marketing and finance advise on Market insights and statistics on Gaming

Customer Relationship Management (CRM) Data

• Enter customer information that has been gathered through research and/or through direct customer contact into the customer relationship management system, to ensure that the organization has quality data to enable effective customer retention and business development activities OR Ensure that team members maintain up-to-date customer relationship management data, identifying and resolving issues

Operational Compliance

• Maintain and renew a deep knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards. OR Identify, within the team, patterns of non-compliance with the organization's policies and procedures, and with relevant regulatory codes and codes of conduct, taking appropriate action to report and resolve these and escalating issues as appropriate

Work Collaboratively

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential
• Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media

Leadership and Direction

• Communicate the local action plan; explain how this relates to the function's strategy and action plan and the broader organization's mission and vision, motivate people to achieve local business goals

Self Management

• Roles at this level are typically junior managers or professionals who are concerned with delivering results within established overall frameworks
• Procedural improvement

Requirements

Behavioural Competencies

• Customer Focus
• Business Insight
• Organizational Savvy
• Interpersonal Savvy
• Builds Networks
• Communicates Effectively
• Persuades
• Drives Results
• Ensures Accountability
• Plans and Aligns
• Self-Development
• Courage

Skills

• Customer-Focused Approach
• Initiates Compelling Sales Conversations
• Knows the Buying Influences
• Manages Buyer Indifference
• Verbal Communication
• Builds Rapport
• Commercial Acumen
• In-Depth Questioning
• Navigates Customer Challenges
• Strengthens Customer Connections
• Understands Issues/Motivations
• Customer and Market Analysis
• Policy and procedures
• Planning and Organizing
• Maintains the Relationship
• Understands the Buying Process
• Action Planning
• Adaptive Mindset
• Compliance Management
• Learning and Talent Development
• Negotiation
• Policy and Regulation
• Project Management
• Review and Reporting
• Workflow Management

Education

• Postgraduate degree (Masters Degree)

Experience

• Minimum 5 years experience in a similar role
• Experience in planning and managing resources to deliver predetermined objectives
• Experience and knowledge of the gaming  industry is required

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Job Purpose

• Accountable for large projects of high complexity with a large, dispersed team. Focuses on the creation of the project vision and planning documents and managing the implementation, reporting, and performance of the overall project with the expectation of delivering on time, within budget, and to scope.

RESPONSIBILITIES

Project Planning

• Manage the production of project and workstream plans, ensuring that all activities are identified, are appropriately organized and resourced to deliver project objectives, and comply with the organization's project and program management framework

Project Scope Definition

• Plan and lead the delivery of a range of information gathering, analysis, and stakeholder consultation activities and specify, negotiate, and agree on project deliverables

Stakeholder Management

• Develop and implement stakeholder engagement plans for projects to identify relevant stakeholders, to develop positive stakeholder relationships, and to ensure that each stakeholder has an appropriate share of voice

Project Risk and Issue Management

• Manage identification of risks, issues, dependencies, and constraints associated with the project, escalating these where appropriate
• Where necessary, develop, agree on, and implement solutions to overcome these

Requirements Management

• Manage the identification, elicitation of project and/or department-level process requirements
• Conduct analysis of those requirements for accuracy and alignment to the department
• Document and manage requirements throughout the life of the project and coordinate the verification of the end deliverable

Project Team Management

• Lead a medium to large project team; defines the project vision and communicates the outcomes needed along with guidance to achieve outcome, coordinates team actions on project activities
• Coordinates flow of additional team members on and off the team as needed
• Works to build the capability of the team through training, coaching and mentoring

Project Assurance

• Manage the delivery of assurance reviews within a project, enable the delivery of assurance reviews by independent third parties, and take appropriate action to resolve any issues identified to give senior stakeholders confidence that the project can deliver to time, budget, and quality

Continuous Improvement

• Review existing operations in a major area of work and implement innovation processes to generate new ideas and ensure the required continuous improvement outcomes are delivered

Project Resource Management

• Negotiate and manage deployment of project resource budgets, providing forecasts and presenting variances with narrative at appropriate review points to ensure effective utilization

Project Benefit Realization

• Develop and manage the delivery of a plan to evaluate and track business benefits and to identify actions needed to maximize these

Project Close-out and Handover

• Manage project close-out to ensure effective transition from the project environment to business as usual and to ensure lessons learned are identified and captured for future reference

Project Reporting and Review

• Manage the project review process; provide stakeholders with accurate and relevant information and key recommendations at agreed review points to enable them to evaluate progress and agree on change

Personal Capability Building

• Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team
• Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media

Requirements

Behavioural Competencies

• Ensures Accountability
• Balances Stakeholders
• Plans and Aligns
• Complete Plans
• Communicates Effectively
• Manages Complexity
• Organizational Savvy
• Optimizes Work Processes
• Situational Adaptability
• Drives Results
• Being Resilient
• Decision Quality
• Collaborates
• Customer Focus
• Develops Talent
• Manages Conflict
• Cultivates Innovation
• Drives Vision and Purpose

Skills

• Project Management
• Prioritizing
• Project Communications Management
• Data Collection and Analysis
• Negotiation
• Project Change Management
• Project Quality Management
• Project Resource Planning and Control
• Project Risk and Issue Management
• Requirements Traceability and Management
• Verify Requirements
• Measure Solution Performance
• Policy and procedures
• Project Cost and Budget Management
• Project Estimating
• Project Integration Management
• Project Meetings and Ceremonies
• Project Organization and Structure
• Project Schedule Management
• Project Scope Management
• Project Testing
• Project Tracking and Reporting
• Requirements Elicitation and Facilitation
• Stakeholder Expectation Management
• Supplier Management
• Validate Requirements
• Verbal Communication
• Workflow Management

Education

• Matric
• Related Degree

Experience

• Experience enables job holders to deal with the majority of situations and to advise others (Over 3 years to 6 years)
• Experience in planning and managing resources to deliver predetermined objectives as specified by more senior managers (Over 3 years to 6 years)

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Job Purpose

• Translates business requirements into detailed functional specifications that undergo business stakeholder review.

RESPONSIBILITIES

Requirements Management

• Identify, elicit and document project/process requirements using appropriate modeling technique if required
• Analyze requirements and validate with original users, eliminating confusion
• Define the testing scripts and verification criteria to ensure requirements are met
• Maintain documentation and traceability throughout project

Data Collection and Analysis

• Conduct research using primary data sources and select information needed for the analysis of key themes and trends

Database Specifications

• Provide information and comments on suitability during approval process for database specifications to ensure all agreed standards and protocols are followed and data integrity is preserved

Analysis of "As Is" and "To Be"

• Support and contribute to the documentation of "as is" and "to be" processes and describe the changes required to migrate to the "to be" capability to record accurately the change required

Business Requirements Identification

• Support collection of business requirements using a variety of methods such as interviews, document analysis, and workflow analysis to express requirements clearly and succinctly

Feasibility Studies

• Contribute to and support feasibility studies from a technological and organizational perspective, and document findings.

Horizon Scanning

• Explore and develop a basic understanding of external developments or emerging issues and contribute to the evaluation of their potential impact on, or usefulness to, the organization

Enterprise Business Analysis

• Identify solution recommendations to business problems when given fairly well understood business needs at a business unit level

Business Case

• Carry out feasibility and assessment work for proposed and current projects to contribute to the development and continuous review of business cases

Application Software Development

• Contribute to development of existing and new applications by analyzing and identifying areas for modification and improvement
• Contribute to development of new applications to meet customer requirements

Documentation and Back up

• Create and maintain technical and/or user documentation to a high standard and back up files to ensure instant recovery if problems occur

Culture of Innovation

• Support a culture of innovation by contributing to solutions that boost creativity, innovation, and collaboration, such as idea generation platforms, jam sessions, and hackathons

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential
• Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media

Requirements

Behavioural Competencies

• Manages Complexity
• Optimizes Work Processes
• Ensures Accountability
• Plans and Aligns
• Action Oriented
• Decision Quality
• Business Insight
• Cultivates Innovation
• Nimble Learning

Skills

• Data Collection and Analysis
• Computer Skills
• Action Planning
• Analyze Alternatives and Recommend Solutions
• Assessment
• Business Requirements Analysis
• Enterprise Readiness Assessment
• Perform Gap Analysis
• Planning and Organizing
• Project Quality Management
• Project Risk and Issue Management
• Requirements Elicitation and Facilitation
• Verbal Communication
• Adaptive Mindset
• Analyze Current State/AS-IS State
• Business Case Contribution
• Commercial Acumen
• Compliance Management
• Customer and Market Analysis
• Data Control
• Database Administration
• Define Future State/TO-BE State
• Document and Model User Requirements
• Prioritizing
• Project Change Management
• Project Cost and Budget Management
• Project Estimating
• Project Scope Management
• Project Testing
• Requirements Traceability and Management
• Review and Reporting
• Validate Requirements
• Verify Requirements

Education

• Matric
• Related Degree

Experience

• Experienced practitioner able to work unsupervised (13 months to 3 years)  

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Job Purpose

• Responsible to manage, coordinate and facilitate a portfolio of organisational projects including monitoring project status, cross projects dependencies, and delivery progress on an ongoing basis.

Responsibilities

Project Governance

• Mitigate the risk “blockers” related to product deliveries
• Ensure project governance processes and decisions are applied consistently
• Provide input to budgeting process per project portfolio
• Work closely with Head: PMO, Technology, Business Units and other stakeholders to facilitate delivery and remove impediments
• Provide input into streamlining, adapting and standardizing new processes and artifacts across SA Distribution
• Drive high quality of all deliverables across complete life cycle
• Coordinate and facilitate project audits as needed
• Managing customer expectations for project deliverables
• Perform risk assessments to develop and measure response strategies, reporting, cost time quality delivery, and adherence to standards
• Monitor the performance of project team members, providing and documenting performance feedback

Process Management

• Manage a well-defined project management process and champion ongoing process improvement initiatives to implement best practices for Project and Process Management for a portfolio of projects
• Support the process of business model rethinking by analyzing processes, practices, and procedures using prescribed methodologies
• Build competency with Project teams and Operations teams in developing project metrics
• Provide leadership with meaningful performance metrics and status reports utilizing dashboards and other tools
• Identify risks proactively, drive timely mitigation, and escalate to management appropriately
• Work with Business Analysis Team to document various business processes with flowcharts, manuals and other documentation outlining current practices

Project Planning and Management

• Manage project lifecycle for multiple projects simultaneously, including (where appropriate to the project, the technical elements.)
• Manage project execution to ensure adherence to budget, schedule, and scope
• Define project scope and schedule while focusing on regular and timely delivery of value
• Supporting stakeholders in planning sprint iterations
• Develop or update project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing
• Monitor or track project milestones and deliverables
• Confer with project personnel to identify and resolve problems
• Submit project deliverables, ensuring adherence to quality standards
• Prepare project status reports by collecting, analyzing, and summarizing information and trends
• Assign duties, responsibilities, and spans of authority to project personnel
• Direct or coordinate activities of project personnel

Stakeholder Engagement

• Establish and execute a project communication plan
• Schedule and facilitate meetings related to projects
• Initiate, review, or approve modifications to project plans
• Monitor the performance of project team members, providing and documenting performance feedback
• Negotiate with project stakeholders or suppliers to obtain resources or materials
• Identify need for initial or supplemental project resources
• Identify, review, or select vendors or consultants to meet project needs

Self-Management

• Set an example through personal quality and productivity standards and ways of working with others
• Demonstrate consistent application of internal procedures
• Plan and prioritise, demonstrating abilities to manage competing demands
• Demonstrate abilities to anticipate and manage change
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organisational and team needs

Requirements

Behavioural Competencies

• Business Insight
• Ensures Accountability
• Manages Complexity
• Optimizes Work Processes
• Plans and Aligns
• Balances Stakeholders
• Resourcefulness
• Communicates Effectively
• Financial Acumen
• Customer Focus
• Cultivates Innovation
• Instills Trust
• Collaborates
• Situational Adaptability

Education

• Qualification in Project Management (PMP) or related discipline
• Prince Certification
• Agile and Waterfall (SDLC)

Experience

• Minimum of 8 years of project management experience required, with at least 5 years using Lean/Agile methodologies
• Knowledge MS Project and advanced MS Office skills
• Proven track of record managing multiple projects simultaneously

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Job Purpose

• Responsible for monitoring the scrum processes and scrum meetings. Increases team efficiency, motivates team, spins, and argues for changes that will ensure quality and timeliness. Ensures the DoD (Definition of done) is being followed.

Responsibilities

Process Definition and Module Development across functional teams

• Guiding the team and organisation on how to use Agile/Scrum practices and values
• Guiding the team on how to get the most out of self-organisation
• Guiding the team on self-organising to fill in the intentional gaps left in the Agile/ Scrum frameworks
• Assessing the Scrum Maturity of the team and organisation and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organisation
• Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem-solving
• Facilitating getting the work done without coercion, assigning, or dictating the work
• Facilitating discussion, decision making, and conflict resolution
• Assisting with internal and external communication, improving transparency, and radiating information
• Supporting and educating the Product Owner, especially on grooming and maintaining the product backlog
• Providing all support to the Solution Architecture
• Uses appropriate tools, including logical models of components and interfaces, to contribute to the development of systems architectures in specific business or functional areas
• Produces detailed component specifications and translates these into detailed designs for implementation using selected products
• Within a business change programme, assists in the preparation of technical plans and cooperates with business assurance and project staff to ensure that appropriate technical resources are made available
• Provides advice on technical aspects of system development and integration (including requests for changes, deviations from specifications, etc.) and ensures that relevant technical strategies, policies, standards and practices are applied correctly

Work collaboratively

• Build a culture of respect and understanding across the organisation
• Recognise outcomes which resulted from effective collaboration between teams
• Build co-operation and overcome barriers to information sharing, communication and collaboration across the organisation
• Facilitate opportunities to engage and collaborate with external stakeholders to develop joint solutions
• Provide the required information to the relevant teams to ensure effective delivery of initiatives
• Strive to ensure deadlines are met and deviations are managed as prescribed by the ways of work

Self-Management

• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Demonstrate consistent application of internal procedures
• Plan and prioritise, demonstrating abilities to manage competing demands
• Demonstrate abilities to anticipate and manage change
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs Continuous learning and self-development

Requirements

Behavioural Competencies 

• Drives Results
• Ensures Accountability
• Plans and Aligns
• Manages Complexity
• Collaborates
• Communicates Effectively
• Business Insight
• Drives Engagement
• Interpersonal Savvy
• Manages Conflict
• Balances Stakeholders
• Cultivates Innovation
• Instills Trust
• Situational Adaptability
• Tech Savvy

Education

• Matric
• Bachelor’s degree in Computer Science, Information Technology or related field
• Certified ScrumMaster (CSM), Certified Scrum Professional (CSP) or Certified Product Owner (CSPO)

Experience

• Minimum 3 years’ experience as a Scrum Master or in a similar role
• Minimum 1 year of experience playing the Scrum Master role for a software development team

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Job Purpose

• Promotes coffee by educating customers on the variety of coffee available, selling coffee and supplies, preparing and serving a variety of hot and cold drinks, along with serving food and dessert items.

Responsibilities

Administration

• Maintains inventories by replenishing coffee bean supply
• Stocking coffee brewing equipment
• Maintaining supplies for front-of-house service and for coffee bar
• Keeps equipment operating by following operating instructions
• Troubleshooting breakdowns
• Maintaining supplies
• Performing preventive maintenance
• Calling for repairs
• Maintains safe and healthy work environment by following organization standards and sanitation regulations
• Improves quality results by studying, evaluating, and re-designing processes;
• Implementing changes
• Maintaining and improving the appearance of the coffee bar
• Updates job knowledge by participating in educational opportunities, reading coffee, retail trade, and food service publications

Coffee preparation and customer service

• Welcomes customers and determines their coffee interests and needs
• Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, cafe latte, and cappuccino
• Ensures good standards of customer service are followed and always improving on this service to meet customers needs
• Will look after the Executives, keeping their fridges stocked and attending to all boardroom meetings

Knowledge Updates

• Updates job knowledge by participating in educational opportunities, reading coffee, retail trade, and food service publications

Requirements

Behavioural Competencies

• Ensures Accountability
• Plans and Aligns

Skills

• Verbal Communication

Education

• Secondary / Intermediate + (5 GCSE)
• Matric

Experience

• Basic experience

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Job Purpose

• Responsible for building the organisations data collection systems and processing pipelines. Oversee infrastructure, tools and frameworks used to support the delivery of end-to-end solutions to business problems through high-performing data infrastructure. Responsible for expanding and optimising the organisations data and data pipeline architecture, whilst optimising data flow and collection to ultimately support data initiatives.

RESPONSIBILITIES

Data

• Identify shortcomings and suggest improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management program with guidance from a project/program manager

Product

• Build analytics tools that utilise the data pipeline to provide actionable insights into customer acquisition, operational efficiency and other key business performance metrics
• Create data tools for analytics and data scientist team members that assist them in building and optimising xxxxxxxxx into an innovative industry leader
• Monitor the existing metrics, analyse data, and lead partnership with other Data and Analytics teams in an effort to identify and implement system and process improvements
• Utilise data to discover tasks that can be automated and identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc
• Developing ETL processes that convert data into formats for consumption

Risk, Regulatory, Prudential and Compliance

• Responsible for executing testing and validation in line with data governance and quality business requirements

People

• Liaise with and collaborate with data analysts, data warehousing engineers, and data scientists in finding and applying best practices within the Data and Analytics department as well as defining the business data requirements, which will ensure that the collected data is of high quality and optimal for use across the department and the business at large
• Acts as a subject matter expert from a data perspective and provides input into all decisions relating to data engineering and the use thereof
• Provide guidance in terms of setting, governance standards

Requirements

Behavioural Competencies

• Strategy
• Manages Complexity
• Ensures Accountability
• Collaborates
• Plans and Aligns
• Tech Savvy

Education

• Post Graduate Degree: Information Technology
• Post Graduate Degree: Information Studies
• Masters Degree: Information Technology
• Masters Degree: Information Studies

Experience

• IT Architecture
• Data Integrity
• IT Applications
• Data Analysis
• Knowledge Classification
• C++
• Amazon Web Services.
• Amazon S3
• Databricks

Skills

Important Hard Skills:

• Database systems (SQL and NoSQL)
• Data engineer must know how to manipulate database management systems (DBMS), which is a software
  application that provides an interface to databases for information storage and retrieval
• Data warehousing solutions
• ETL tools
• ETL (Extract, Transfer, Load)
• Data APIs
• Allows two applications or machines to communicate with each other for a specified task
• Python, Java, R and Scala programming languages
  Understanding the basics of distributed systems

Important Soft Skills

• Communication skills
• Interface with machine learning engineers, data analysts, CTOs, and developers
• Collaboration
• Presentation skills