Fresh Jobs at Shoprite Group of Companies

Job Objectives

• To ensure that sales and profit are generated. 
• Ensure that the Pet Science store complies with labour and other laws. 
• To meet customer expectations. 
• To manage stock according to company policy. 
• Ensure the continuous training and development of all employees. 
• Ensure effective scheduling, forecast planning of staff and supervising.

Qualifications

• Grade 12 – Essential
• Degree/Diploma in related field - Advantageous

Experience

• Min of 2 years’ management experience in a Pet Store 
• Knowledge and experience in managing inventory, buying, staff, pet merchandising and costs and profitability of a Pet Store. 

Knowledge and Skills

• Knowledge of the Pet Product Industry 
• Pet nutrition 
• Pet grooming products 
• Pet toys 
• OTC / Alternative medication for pets 
• Knowledge of different types of pets 

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Job Objectives

Provide 1st Line Support:

• Perform 1st line technical analysis of end-user problems to troubleshoot and resolve incidents in line with standards and timelines for ITIL frameworks and Service Level Agreements.
• Provide high quality service during customer interactions, and ensuring the customer is well informed about the problem, resolution timelines and timeous feedback on all stages.
• Liaise with service desk and application support teams to facilitate incident resolution. 

Incident Escalation:

• Update the logging system with required and appropriate information, ensuring an accurate understanding and interpretation of details provided by the end user. 
• Adhere to the established organisational standards, procedures, and timelines. 
• Efficiently escalate any unresolved problems or requests to the relevant application support (2nd line support) team with accurate information and problem diagnosis prior to the escalation.

Communication:

• Manage all client communications in an efficient and professional manner and ensure that technical information conveyed is accurate, easy-to-understand and detailed for the end user.
• Execute all client interactions or communication within established business communications channels and systems (ITSM, emails, chats etc).
• Continuously communicate incident progress or resolution steps to clients.
• Must be able to speak English and Portuguese.

Qualifications

• Matric / Grade 12 certification. 
• A+ or N+ Certification.
• National Certificate in IT (Customer Support: Level 5).

Experience

• +1 Years' experience in general IT operations/support services or similar role with knowledge of 1st line support service and experience resolving and escalating IT related queries within a service desk support environment in a retail context.
• Experience in a Retail / Wholesale / Financial Services industry. 
• Experience with remote support and troubleshooting of incidents related to Point of Sale (POS), SAP, and Microsoft applications.

Knowledge and Skills

• Working knowledge of MS Office Suite
• Technical Proficiency and understanding of services – Understands technical information and a good range of IT support services to adequately perform on the job and guide customers towards a solution.
• Service Support and Customer orientated – Committed to providing high-quality customer service. 
• Empathizes with customers and ensures their customer needs are understood, problems timeously resolved, and expectations met and resolving queries as well as leaving a good impression. Always thinking of the customer first attitude.
• Excellent written and verbal communication skills ability to convey information and data clearly, accurately, and succinctly with the ability to simplify technical concepts and convey messages and ideas to users across organisational levels.
• Analytical and good problem-solving skills – Comprehends new information to generate insights while proactively investigating courses of action to identify feasible solutions.
• Well-developed interpersonal skills – able to interact, engage and maintain professional relationships with people at all levels of the corporate structure, and enjoys. Authentic and builds positive rapport with customers.
• Able to work under pressure, prioritize and balance numerous competing demands in a high-volume, high pressurized, fast-paced working environment.
• Energetic and vibrant, and enjoys working in a dynamic, fast paced environment.
• Comfortable with change and adapting to different requests.

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Job Objectives

INDIVIDUAL

• Dispensing

OPERATING RESULTS ACHIEVED THROUGH DELEGATED TASKS

• Pharmacy administration
• Housekeeping
• Stock control
• Customer service
• Sales
• Compliance
• Marketing campaigns

MANAGEMENT

• Operational work planning
• Priority setting and scheduling of staff
• Operational performance monitoring
• People and enabling capacity management/Resourcing
• Manage cross-functional relationships e.g. with Prescribers, Suppliers, Head Office, Store manager, Cash office
• Resolve escalated operational issues
• Budget management

LEADERSHIP

• Developing and tutoring of staff, interns and assistants
• Motivate and discipline team

Qualifications

Essential

• Bachelor of Pharmacy degree/ equivalent qualification 
• Registered as a pharmacist at the South African Pharmacy Council (SAPC)

Desirable

• Registered as a tutor

Experience

Desirable

• Experience in managing staff
• Experience working in a retail pharmacy environment

Knowledge and Skills

• Knowledge of Retail operations (Advantageous)
• Knowledge of dispensing systems and ordering systems
• Knowledgeable with regards to pharmacy legislation
• Knowledge of financial management principles and systems
• Computer literacy – MS Office skills
• Unisolv experience
• Marconi experience (advantageous)
• Effective conflict management skills
• Excellent interpersonal and customer centric skills
• Excellent organizing and planning skills
• High level of attention to detail

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Job Objectives

• Effectively process Online Orders, Lay By's and Credit Applications 
• Operate in a Call Centre environment to liaise with customers regarding their Online Order or Credit Application
• Communicating with customers, stores, DC’s and Courier Companies to ensure every customer is assisted
• Liaising with stores, DC’s, Buyers and Suppliers for orders, booking dates, stock availability, service calls
• Filing and General administration
• Must be willing to work shifts and excess hours due to our extended trading hours
• Must be willing to perform evenings and/or night work
• Must be able to work on weekends including Sundays and Public Holidys

Qualifications

• Grade 12 is essential

Experience

• Retail or Online experience will be advantages

Knowledge and Skills

• Computer Literacy (MS Office)
• Communication skills – both written and spoken
• Phone etiquette
• Understanding of an Online Shopping (E-Commerce) environment

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Job Objectives

• Reduce/Collect Arrears
• Manage train and develop a team of collectors
• Set Targets for individuals in team
• Monitor and review the performance of each team member
• Review Call quality of each team member as per the prescribed guidelines
• Activate Non-paying Accounts
• Educate Customers to pay Arrears/Keep account up to date
• Trace non-contactable customers
• Increase Theoretical Collection Rate
• Achieve the set standards/targets

Qualifications

• Matric/Grade 12

Experience

• Previous junior management Experience would be an advantage

Knowledge and Skills

• Advanced Working Knowledge: -
• In house Programs (UCS)
• Excel
• Google documents

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Job Objectives

• Reduce/Collect Arrears
• Activate Non-paying Accounts
• Educate Customers to pay Arrears/Keep account up to date
• Trace non-contactable customers
• Increase Theoretical Collection Rate
• Ensure First Instalment is Paid on time

Qualifications

• Matric/Grade 12

Experience

• Previous Collections Experience Would be an Advantage

Knowledge and Skills

Advanced Working Knowledge: -

• In house Programs (UCS)

Sound Working Knowledge: -

• Credit Bureau Reports

Basic Knowledge: -

• Basic accounting principals (How to read a statement)

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Job Objectives

• Stock control
• Dispensing (under supervision of a pharmacist)
• Administration
• Housekeeping
• Frontshop service

Qualifications

Essential:

• Qualified as a Post Basic Pharmacist Assistant.
• Registered as a Post Basic Pharmacist Assistant with the South African pharmacy council.

Experience

• Two years+ experience working in a similar role.

Knowledge and Skills

Essential:

• Customer service orientated
• Dispensing knowledge
• Knowledge of dispensing systems and ordering systems

Desirable:

• Knowledge of Retail/ FMCG operations

go to method of application »

Job Objectives

• Stock control
• Dispensing (under supervision of a pharmacist)
• Administration
• Housekeeping
• Frontshop service

Qualifications

Essential:

• Qualified as a Post Basic Pharmacist Assistant.
• Registered as a Post Basic Pharmacist Assistant with the South African pharmacy council.

Experience

• Two years+ experience working in a similar role.

Knowledge and Skills

Essential:

• Customer service orientated
• Dispensing knowledge
• Knowledge of dispensing systems and ordering systems

Desirable:

• Knowledge of Retail/ FMCG operations