Business Development Manager - Sandton at Blue Label Telecoms

Job Purpose

• The purpose of this position is to optimise all commercial opportunities, build and retain business relations with customers, partners and be an ambassador for Blue Label Distribution. Required to interface with all stakeholders and represent the business in a professional manner.

Responisibilities

Business Development

• Create a business development plan to identify, evaluate, and structure key transactions to ensure continued financial health and maximum value creation through the entire product life cycle
• These transactions may involve alliances, collaborations, mergers and acquisitions, in and out-licensing initiatives, and other activities

Customer Relationship Development / Prospecting

• Develop and implement relationship management plans for complex potential customer accounts to identify and build relationships with relevant decision makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues

Partner Relationship Management / Account Management

• Develop and implement a relationship management plan for existing customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable an effective two-way flow of information and resolution of issues
• Collect feedback from identified customers or customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input
• Responsible to oversee the top 5 gaming partners (80% dedication) covering the strategy and being a single point of contact for management, relationship, technical, marketing and finance advise on Market insights and statistics on Gaming

Customer Relationship Management (CRM) Data

• Enter customer information that has been gathered through research and/or through direct customer contact into the customer relationship management system, to ensure that the organization has quality data to enable effective customer retention and business development activities OR Ensure that team members maintain up-to-date customer relationship management data, identifying and resolving issues

Operational Compliance

• Maintain and renew a deep knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards. OR Identify, within the team, patterns of non-compliance with the organization's policies and procedures, and with relevant regulatory codes and codes of conduct, taking appropriate action to report and resolve these and escalating issues as appropriate

Work Collaboratively

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential
• Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media

Leadership and Direction

• Communicate the local action plan; explain how this relates to the function's strategy and action plan and the broader organization's mission and vision, motivate people to achieve local business goals

Self Management

• Roles at this level are typically junior managers or professionals who are concerned with delivering results within established overall frameworks
• Procedural improvement

Requirements

Behavioural Competencies

• Customer Focus
• Business Insight
• Organizational Savvy
• Interpersonal Savvy
• Builds Networks
• Communicates Effectively
• Persuades
• Drives Results
• Ensures Accountability
• Plans and Aligns
• Self-Development
• Courage

Skills

• Customer-Focused Approach
• Initiates Compelling Sales Conversations
• Knows the Buying Influences
• Manages Buyer Indifference
• Verbal Communication
• Builds Rapport
• Commercial Acumen
• In-Depth Questioning
• Navigates Customer Challenges
• Strengthens Customer Connections
• Understands Issues/Motivations
• Customer and Market Analysis
• Policy and procedures
• Planning and Organizing
• Maintains the Relationship
• Understands the Buying Process
• Action Planning
• Adaptive Mindset
• Compliance Management
• Learning and Talent Development
• Negotiation
• Policy and Regulation
• Project Management
• Review and Reporting
• Workflow Management

Education

• Postgraduate degree (Masters Degree)

Experience

• Minimum 5 years experience in a similar role
• Experience in planning and managing resources to deliver predetermined objectives
• Experience and knowledge of the gaming  industry is required