Careers at Absa Group Limited (Absa)

Job Summary

• Provide specialist advice and support in the implementation/development of operational planning and associated service delivery processes, methods and techniques.

Job Description

• Relationship Management: Establish and maintain professional relationships through networking with industry leaders, regulators and policy makers as well as business partners that are key in the development of new ventures.
• Delivery Business Development: Champion and manage business bulk acquisition strategic plan in line with Absa Business unit strategy.
• Market Intelligence: Collect market intelligence through research by reading articles, publications, internet, word of mouth and networking on a daily basis to keep abreast of market developments.
• People Management: Coach, mentor and manage team members toward driving business objectives and ensuring colleague development.
• Operations & Compliance: Actively keep up to date with all relevant knowledge, legislation and developments within the business unit and banking industry that may have an impact on the Business Advantage.

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

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Job Summary

• Optimise the profit and economic value of portfolios of Small Business key account clients requiring low to medium complexity commercial banking requirements by focusing: a) origination efforts to acquire new clients; b) cross-sell to existing client base; c) coverage efforts to service clients in accordance to the segment CVP

Job Description

Relationship Management:

• Own the primary relationship with the client by being the client’s main contact point for all corporate and investment banking needs.

Client Solutioning:

• Take overall accountability for service delivery by setting the rules of engagement for the cross functional team, which includes Transactional Banker, Credit Analyst, Segment Support Client Control Team, Client Service Consultant & Product & Sector teams.

Manager Risk Assessment:

• Take ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments.

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

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Job Summary

• The purpose of the role is to oversee and manage the credit function specifically in relation to an agriculture portfolio, with a focus on the lending activities to agricultural businesses, farmers, and other entities in the agricultural sector. In this role, the incumbent is accountable for the development and implementation of credit risk management and risk appetite strategies and policies tailored to the agriculture portfolio. The role is also required to evaluate the creditworthiness of customers and to assess associated collateral offered, while monitoring and analysing portfolio performance to identify trends, risks and opportunities, and make recommendations to make risk adjustments where necessary.
• As a leader, the Head Credit Agriculture Sector provides guidance to a team of analysts and underwriters, ensuring they have the necessarily skills knowledge to evaluate agriculture-related credit applications effectively. The incumbent is also expected to foster relationships with agriculture clients, industry stakeholders and other relevant stakeholders and ensure compliance with regulatory and internal directives and policies.
• In summary, the Head Credit Agriculture Sector plays a critical role in managing credit risk, supporting the growth of agriculture lending, and contributing to the overall success of the business in serving the agriculture sector.

Job Description

Credit Process

• Analyse, interpret and produce detailed reports that explain trends, discrepancies, and inconsistencies.
• Develop, align and implement a tactical strategy and associated policies and guidelines within multiple practices.
• Develop a plan for multiple practice changes and specify the priorities of delivery plans and resources needed that puts a premium on simplicity, agility, innovation and incorporates the understanding of customer needs.
• Anticipate tactical strategy and practice issues for multiple practices and proactively develop solutions to enhance the quality of problem resolution.
• Ensure a fit for purpose credit strategy and framework for the underlying sector, segment or product in Relationship Banking that is relevant to the needs of customers and revenue generation requirements and targeted cost to serve.
• Contribute to the review and design of the business architectures (people, systems, processes, products, market segments and geography) to maintain competitive advantage, reduce cost and improve profitability.
• Accountable for the credit strategies across the product life cycle: acquisition, authorisations, portfolio credit limit management, re-issues, high risk exposure management, collections and recoveries.
• Conduct appropriate research and act as the strategic advisor and subject matter expert in respect of Credit requirements for allocated portfolio.
• Represent Relationship Banking, participate and contribute to industry and Bank wide forums and governance structures as required or directed.
• Interlock with key stakeholders in Relationship Banking and high value clients to obtain a commercial awareness of the local market and industry specifics leading to improved customer solutions.
• Develop, maintain, and review the appropriate mandate and scale, suitable lending criteria and risk appetites for the allocated portfolio.
• Drive improved data quality and RWA’s as wells as Economic Capital and Risk Capital returns; and continuously improve efficiencies, control, and automation.
• Review quality credit assessments and present bespoke/bankable solutions pertaining to high value clients and transactions for the allocated credit portfolio.
• Accountable for the management and reporting of the end-to-end credit process ensuring service delivery exceeds the expectations of stakeholders pertaining to turnaround times and client visits for the allocated credit portfolio.
• Interlock with Supporting Functions in Relationship Banking (COO, Governance and Distressed Debt and others as appropriate) to ensure the appropriate level of delivery to achieve the needs of customers and revenue generation requirements and target cost t
• Participate in the financial planning cycles (MTP, STP and Revised Annual Forecast (RAF) for the portfolio by providing a view on impairments, expected losses, economic capital and other elements.
• Direct responsibility for managing impairment and fraud costs and necessary remedial actions to deliver on annual STP. Actively manage costs, portfolio shape, quality and return resilience through the cycle.
• Support the development of credit tracking for tactical plans and credit scoreboards for the allocated portfolio and take corrective actions where required.

Client/Customer

• Develop tactical strategies for the integration of service excellence culture, which builds rewarding relationships and provides opportunity for feedback and exceptional service across multiple practices.
• Accountable for transforming and delivering the target customer experience in support of RB’s strategic aspirations through the appropriate credit frameworks, policies and processes.
• In partnership with the respective RB clusters, develop deep insights into customer needs, expectations and behaviours pertaining to the use of credit frameworks, policies and processes and align offerings that are innovative and competitive.
• Demonstrate value add at every client engagement and look for potential business opportunities
• Communicate Risk Appetite for all key segments / sectors / industries.

Finance

• Contribute to the setting of budgets, minimize expenditure, and manage costs and assets effectively.
• Develop, implement, and monitor a cycle of medium-term cost improvements.

Leadership Learning and Development

• Create an engaging, enabling, and productive work climate aligned to the employee value proposition.
• Create a winning, talented, and diverse team
• Develop and implement multi-practice change management initiatives.
• Builds and sustains a culture that aligns to RBB’s aspirational colleague experience to deliver the target customer experience and financial performance.

Governance and Stakeholder Engagement

• Implement corporate governance and compliance policies in multiple practice areas in order to identify and manage risk liabilities.
• Accountable for ensuring an optimal and compliant control environment within the allocated Portfolio that appropriately balances risk appetites and customer demand with the need to grow to achieve the financial ambitions and balance sheet aspirations of Revenue.
• Implement agreed performance controls to proactively measure achievement against strategic targets and address changes or non-performance.
• Ensure that the credit function for the allocated Portfolio possess the required capabilities (infrastructure, people, process, and culture) to comply with relevant regulations governing selling and to enable the delivery of RB’s strategic goals.

Role/Person specification

Education and experience required

• Desired Post Graduate Degree (NQF level no.8+)
• Agriculture studies will be beneficial
• 8 - 10 years’ experience in a similar environment, of which 3 - 4 years at senior management level.
• Deep agriculture specific experience

Technical Competencies

• Credit risk and analytical skills
• Working knowledge of the application credit risk models
• Deep understanding of the technical drivers in the agriculture sector
• Budgeting and cost management 

Leadership Competencies: (Maximum of 8 competencies)

• The ability to analyse- and quickly grasp the implications of a situation, relating data from different sources, critically evaluating and integrating information/facts, and diagnosing a problem.

Results Orientation

• The ability to set ambitious goals maintain a bias for action, drive delivery and take accountability for the outcome.

Customer Focus

• Extensive understanding of best practices for a customer focused culture and the management of customer experiences.

Business Acumen

• The ability to understand financial and economic concepts/drivers; to identify, create and/or exploit opportunities.

Innovation Leadership

• Demonstrates ingenuity and curiosity to do things better and fosters an environment of disruptive thinking and action 

Collaboration and Influencing

• Ability to build an extensive collaborative network amongst different stakeholders within and externally of the organization (at the most senior levels) that supports the achievement of business goals

Strategic Capability

• The ability to continuously evaluate and redirect business strategy and value proposition thereby promoting the competitive viability of the organisation.

Inspirational People Leadership

• The ability to build, inspire, and develop teams towards high performance.

Problem Solving Leadership

• People Management and Development skills 
• The ability to analyze- and quickly grasp the implications of a situation, relating data from different sources, critically evaluating, and integrating information/facts, and diagnosing a problem.

Results Orientation

• The ability to set ambitious goals and maintain a bias for action, drive delivery and take accountability for the outcome.
• Research comptencies

Customer Focus

• Extensive understanding of best practices for a customer focused culture and the management of customer experiences.

Business Acumen

• The ability to understand financial and economic concepts/drivers; to identify, create and/or exploit opportunities.

Innovation Leadership

• Demonstrates ingenuity and curiosity to do things better and fosters an environment of disruptive thinking and action 

Collaboration and Influencing

• Ability to build an extensive collaborative network amongst different stakeholders within and externally of the organization (at the most senior levels) that supports the achievement of business goals

Strategic Capability

• The ability to continuously evaluate and redirect business strategy and value proposition thereby promoting the competitive viability of the organisation.

Inspirational People Leadership

• The ability to build, inspire, and develop teams towards high performance

Education

• Postgraduate Degrees and Professional Qualifications: Business, Commerce and Management Studies (Required)

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Job Summary

• To prepare financial information for all stakeholders of the business for informed decision making and to support the business.

Job Description

Key Accountabilities

Accountability: Manage financial information completion process (60%)

Act as a process executor for completion of financial information, including the accountability for the following key processes:

• Journals and month-end close
• Reconciliation
• Completion of Supplementary information
• Interdiv and Elimination
• Tax
• Accounting Functions

Support to Subject Matter Expert (SME) on processes, resolution of issues and ad hoc requests from stakeholders including:

• Cluster Financial Controller
• Cluster CFO/BP&A team members
• Other Financial Control functions
• Support SME on obtaining TAG opinions and ad hoc queries on accounting issues.
• Act as the process executor for implementation of new standardised processes where relevant
• Provide feedback to stakeholders on results reflected in the financial accounting system, as well as issues identified where there are potential risks to numbers
• Act pro-actively in correcting issues and implement a sustainable process
• Ensure that principles of the Financial Control Operating Model are complied with and sustained
• Maintain and enhance processes
• Identify areas of improvement in completion, review and or submission processes to drive and implement a sustainable and effective process in support of quality and accuracy
• Identify synergies between different reporting processes and implement new and or enhanced processes

Accountability: Provide support to other process executors through motivation and employee engagement (20%)

• Understanding and managing team dynamics to maximize performance
• Escalate issues around allocation of resources to process architects tasks to ensure delivery of team objectives.
• Ensure continued development of resources, through coaching and mentoring, to empower value added delivery of tasks.

Accountability: Process Execution (20%)

• Execution of processes as designed
• Constantly review, improve and maintain own activities to enhance the effectiveness and efficiency of processes
• Recommend areas for improvement in order to reduce cycle times, improve productivity, create capacity and improve process reliability and customer satisfaction
• Assist in the implementation of new and/or enhanced processes
• Identify activity-specific risks and work with Process Owner / Process Architect to mitigate risks
• Maintain awareness of own activities and the impact thereof on related / interdependent activities

Role/Person Specification

Knowledge & Skills:

• Exceptional academic track record
• Understanding of financial reporting processes and related controls (Expert)
• Ability to identify control gaps and weaknesses (Expert)
• Ability to analyse and interpret financial data (Expert)
• Ability to write concise effective reports (Expert)
• Advanced excel skills to contribute to the team
• Good understanding of consolidations
• Good understanding and experience in implementing automated solutions
• Basic knowledge of SQL will be beneficial

Education and Experience Required:

• B degree/similar qualification in a financial/related discipline or CA(SA)
• Non CA: 4-6 years relevant experience / CA : 1 to 4 years PQE experience
• Business experience in a Banking environment gained from a Finance, Product
• Experience in SAP and Millennium

Competencies:  

• Deciding and initiating action
• Entrepreneurial and commercial thinking
• Relating and networking
• Adapting and responding to change
• Persuading and influencing
• Creating and highly innovating

Education

• Bachelor`s Degrees and Advanced Diplomas: Financial Sciences (Required)

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Job Summary

• The Chief Financial Officer of the business has end-to-end accountability and responsibility for financial and management reports, forecasts and business performance analysis for BU. Partners with Managing Executive to transform, to bring stewardship, financial integrity & insights to the current state of the business & its future possibilities to deliver on the operating model and to achieve the business strategy objectives. Co-creates, build and run Finance capabilities required to lead to exponential growth and business effectiveness. Focuses commercial management (P&L) of the product across the product lifecycle by seamlessly integrate product value propositions into customer value propositions and own the product infrastructure (Process and Technology) on which the product runs to support the target customer experience.

Job Description

Strategy

• Seamlessly integrates for internal supply chain effectiveness and functional integration.
• Execute Functional strategy, create a shared purpose and identity for function
• Accountable for ensuring an optimal and compliant control environment within business unit that appropriately balances risk appetites and customer demand with the need to grow to achieve the financial ambitions and balance sheet aspirations
• Manage the strategic investment budget and Book of Work spend for business, in alignment with the enterprise strategy and prioritised in line with Cluster’s commercial and cultural aspirations. Also ensures that appropriate Returns on Investment (ROI) are realized by building a culture and discipline of benefits tracking.
• Influence shape and sustainability of the business by operating from financial management to market presence and product mix or service lines, to technology, talent, help deliver new revenue streams, to leveraging mergers, acquisitions and divestitures as appropriate.
• Embrace our distinctive brand aspiration and infuse in business.
• Build a culture of inclusivity, diversity, entrepreneurship, and ownership.
• Drive Cluster decisions within Business. Drive BU decisions.
• Accountable for finance narratives & insights driving business.
• Take an eco-system mandate: (geography, customer, channel and product) of business area.
• Influence integration of Treasury, Risk, and Finance from a BU perspective.
• Influence the build of a leading global payments hub, where applicable.
• Stimulate behavior in business to achieve strategic and financial objectives.  Provide leadership to ensure alignment of financial and business strategies.
• Maintain stewardship and excellence which drives performance and sustainable growth through preservation of financial integrity.

Profit and Loss

• Co-accountable for business growth and profitability.
• Accountable to ensure that reporting, controls and enterprise risk programs are operating and functioning as intended.
• Support business leaders in achieving business goals and objectives through the use of advanced modelling and analysis to provide actionable intelligence, beyond data.
• Responsible for financial rigor and control.
• With regards to BCM and Cyber security, influence focus on vulnerability and internal controls assessment to review the data supply chain and identify the location of sensitive data. The CFO needs to understand the risks and then develop a plan to align the BCM & cybersecurity strategy with the business strategy. CFOs must also ensure that processes are in place to understand the relevant BCM and cybersecurity compliance and regulatory requirements.

People Investment

• Coach, inspire, engage, mentor and develop financially and business savvy leaders.
• Build a scalable, digitally-led business.                                                                                                                                                                                                                          
• Help shape society by developing innovative solutions to societal challenges; and expand and augment existing capabilities.
• Embrace a different, more commercial and overtly entrepreneurial way of doing things.
• Focus on Finance skills evolution with innovation and employability at the heart of people management.
• Integrate Big Data and Advanced Analytics into the core of our business.
• Build specialised Finance skills to support mergers and acquisitions, and partnership capabilities to drive opportunity.
• Providing thought leadership to the industry.
• Deliver on our Customer Promise by creating unprecedented, seamless experiences.
• Be an enabler of capabilities, talent and service level to fulfill business and functional responsibilities in an innovative efficient manner.

Knowledge, skills and experience:

Experience

• Minimum B-degree (NQF level no.7) Desired Post Graduate Degree (NQF level no.8+), CA (SA) or CIMA or MBA qualification preferred.
• 10+ years professional financial management experience
• 5-10 years Banking Experience at a senior level
• Leading Finance Function teams

Knowledge and skills:

• Experience in business transformation partnerships that led to exponential business growth
• Experience in commercial innovation environments
• Broad Finance including strategic, commercial, legal, risk and operational aspects
• Ability to build, develop & lead professional level teams 
• Understanding of the financial services sector within a professional business environment
• Sound knowledge of people change management

Role Competencies

• Business Acumen: The ability to understand financial and economic concepts/drivers; to identify, create and/or exploit opportunities.
• Strategic Capability: The ability to continuously evaluate and redirect business strategy and value proposition thereby promoting the competitive viability of the organisation.
• Customer Focus: Ensure Extensive understanding of best practices for a customer focused culture and the management of customer/colleague experiences.
• Results Orientation: The ability to set ambitious goals, maintain a bias for action, drive delivery and take accountability for the outcome. 
• Innovation Leadership: Demonstrates ingenuity and curiosity to do things better and fosters an environment of disruptive thinking and action. 
• Problem Solving Leadership: The ability to analyse and quickly grasp the implications of a situation, relating data from different sources, critically evaluating and integrating information/facts, and diagnosing a problem.
• Inspirational People Leadership: The ability to build, inspire, and develop teams towards high performance.
• Collaboration and Influencing: Ability to build an extensive collaborative network amongst different stakeholders within and without the organisation (at the most senior levels) that supports the achievement of business goals.

Education

• Postgraduate Degrees and Professional Qualifications: Financial Sciences (Required)

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Job Summary

• To embed effective Operational Risk Management (ORM) reporting practises within Group Procurement and to effectively implement Group Procurement ORM governance and framework as per the ERMF. Contribute to establishing and maintaining an integrated and effective risk management framework where risks are identified, quantified and managed on a consistent basis via the specialised risk management execution framework on the bank’s various electronic risk platforms and governance forums. Provide technical / analytical ORM reporting as per ERMF requirements. Interpret risk data across Procurement and produce meaningful reports to various forums in the group.

Job Description

Accountability:  Operational Risk Administration 30%

• Ensure optimal positioning of operational Risk within Group Procurement by interpretation of operational statistical data in order to produce meaningful, high quality reports to various forums and stakeholders within the group.
• Taking of minutes / acting as Committee Secretary for these risk forums.  Socialize documentation with attendees and stakeholders for approval before meetings.
• Managing risk data and reports on various electronic platforms as per the Risk Governance Framework and the Committees’ Terms of Reference.  Socialising these before publishing it on the various electronic platforms.
• On an annual basis compile a risk management program with all the deadlines and report requirements that need to be covered, obtain sign-off from the line manager. Track progress against plan on a monthly basis and provide feedback to the line manager.
• Support with the annual Critical Risk Control Assessment Plan (Risk Identification; Risk Materiality Assessment; Risk Owner Acceptance; Control Identification; Testing and Remediation Reporting) in line with expected timelines.
• Support Key Risk Scenarios according to the input provided by the line managers in the business area and provide guidance to the requirements of the system.
• Obtain and maintain knowledge and understanding of all the greater Procurement functional activities.
• Build and maintain effective relationships with all relevant stakeholders within Procurement and stakeholders across the group.
• Ensure that risk log is kept updated and prepare Group Procurement updated reports as required.
• Manage the Dispensation, Waiver and Breach process.

Accountability: Compliance with Risk Policies, Framework 20%

• Obtain a clear understanding of the compliance and regulatory requirements that have an impact on the business area and communicate these requirements to the line managers in the business area.
• Support with updating the generation of Key Risk Scenario’s (KRS) for Group Procurement.
• Maintain risk data and reports on various electronic platforms as per the Risk Governance Framework and the Committees’ Terms of Reference.  Socialising these before publishing it on the various electronic platforms.
• Ensure clear steps are followed with regards to the Risk processes and ensure that risk acceptance and escalation of operational risk issues within Group Procurement are followed and adhered to. 
• Ensure clear steps are followed with regards to the Risk processes and ensure that authorities for sanctioning, risk acceptance and escalation of operational risk issues within Group Procurement are followed and adhered to.
• Support with risk advisory and training.
• Participate in Projects applicable to the function.

Accountability: Governance and Oversight 20%

• Ensure pro-active management of all operational audit action items and control issues, with a view to ensuring closure by due date.
• Ensure overall governance and effectiveness of the various governance structures in the ERMF 
• Arrange monthly Supplier Risk and Control Meetings in advance (secure venue and invite attendees) within parameters set out in the Terms of Reference

 Accountability:  Operational Risk Reporting 30%

• Obtain a clear understanding of all the requirements for operational risk monitoring and reporting and comply with all aspects when compiling reports, submitting updates or advising line management.
• Act as point of entry for Operational Risk Reporting for Group Procurement, ensuring that all reports are compiled and forward when required.
• Responsible for operational risk reporting (Accurate and on time).
• Support with the interpretation of operational statistical data in order to produce meaningful, high quality reports to various forums and stakeholders within the group.
• Prepare quarterly reports for submission to the relevant stakeholders and forums.
• Reporting on the status of Audit Issues, MA Issues, control issues, Control requirements, External audit observations as required in terms of the Operational Risk framework for submission to the relevant stakeholders.

Education and Experience Required

• Minimum NQF level 6 –  Risk Management, Sourcing or Project Management
• 3 years’ experience in operational risk management or related field.
• Any other Risk management related qualification

Knowledge & Skills: (Minimum of 6)

• Knowledge of the Operational Risk environment
• An understanding of the operations of financial organization
• Project Management skills and develops own competency throughrcontinuing education
• Report writing and data management / interpretation skills
• Full understanding of Risk Management and Risk management principles
• Good communication and team skills
• Proficient in MS Office (Word, Excel, PowerPoint, Visio and Outlook)
• Proficiency in IBM Open Pages preferred.

Competencies:  (Maximum of 8 competencies)

• Report writing
• Deciding and initiating action
• Presenting and communicating information
• Relating and networking
• Planning and organizing
• Analyzing
• Coping with pressure, deadlines and setbacks
• Learning and innovation
• Facilitating training

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• To provide advice and support in practice formulation and associated best practice improvement tactics; enabling the provision of specialist recruitment expertise.

Job Description

Talent Acquisition and Selection:

• Define and ensure implementation of innovative sourcing strategies that will enable the establishment of a diverse pool of talent geared to meet the evolving needs of the Cluster Workforce Plan.
• Proactively explore all available channels and processes to build diverse pools of talent
• Develop and drive a cost saving resourcing strategy for the Cluster and proactively explore solutions which will decrease the dependency on external resourcing partners by implementing creative direct to market talent capturing solutions; i.e. Headhunting, Talent Mapping, establishing candidate data base, advertising on web based job search sites, researching competitors, building industry networks, attending industry
• Specific events and fairs, partnering with Government Labour Agencies, tapping into Global networks etc.
• Manage the delivery of search strategies designed to recruit senior and niche candidates.
• Partner with Group Talent to deliver an increased capability for internal mobility by ensuring that internal
• Candidates are considered before moving to external sourcing solutions.
• Engage in recruitment for senior level positions for the relevant Cluster’s
• Participate in interviews on request for key roles.
• Ensure that the recruitment and selection of senior leaders takes place according to policy and governance.
• Assess candidates to ensure cultural fit for the Group, values alignment, long term potential, and technical fit for roles, setting realistic role expectations before presenting candidates to Business.
• Advise hiring managers on which candidates to progress to the next stage, ensuring the right recruitment decisions are made, challenging the business’ recommendations as required
• Work with Cluster head to compile high Remuneration package offers and buy-outs.
• Assisting in the negotiation of release dates and backfill requirements where applicable.
• Ensure timely on-boarding of senior hires and adherence to on boarding policies and procedures. Identification of critical senior vacancies – build proactive pipelines
• Agree transformation plans with the Cluster seniors including targets and timelines.
• Drive the Group’s transformation agenda.
• Together with HR Head, identify key senior roles for succession planning in the portfolios

Stakeholder Management:

• Liaise with BU Stakeholders in order to gain a comprehensive view of their Core Business, Strategic Objectives Employee Value Proposition and Culture.
• This understanding and interaction will drive the Placement of the right candidate, with the right skill and the ability to thrive in the relevant environment.
• Provide regular feedback to Cluster Resourcing Head, Cluster Head and BU Leaders on Resourcing Strategy deliverables and status (Scorecard).
• Define, socialise and agree SLAs with BU's and HR Head’s against which all parties’ performance will be driven.
• Build a Resourcing scorecard for the Business Unit by which these metrics can be presented and managed through discussions at the BUs Management Forums.
• Ensure effective interaction with, and responses to candidates, building sustainable relationships, setting and managing expectations clearly, identifying and resolving the root cause of any issues and escalating as required.
• Drive level of excellence within the Resourcing Team.

People Management:

• Oversee the activities of the Cluster Resourcing Team to ensure effective delivery of the agreed Workforce Plan, Talent Acquisition Strategies and Recruitment Governance and process
• Develop a high performing team by embedding formal performance development and informal coaching.
• Encourage frequent knowledge sharing between team members.
• Determine and analyse development needs for the team and ensure that identified training requirements are budgeted for and executed.
• Establish and maintain a succession plan for the team.
• Interview and recruit new members of the team, including determining appropriate compensation levels with input from HR for HR.
• Create effective Workforce Plans and Recruitment demand plans for the Cluster Resourcing team to ensure that current and future business requirements can be met.
• Plans should be revised at least twice a year.
• Review and update the Cluster Resourcing department’s organisation structure and role profiles on at least an annual basis to ensure that they are fit for purpose and contain all the accountabilities of each team member.
• Motivate to and obtain approval from the Resourcing Head for any additional headcount for the team.
• Approve leave requests for team members and create leave plans to ensure adequate coverage.
• When required, initiate disciplinary processes for team members calling on support from Human Resources when required.
• Resolve grievances raised by team members and escalate only if required Address poor performance of any team member through the formal Performance Accelerator programme and ensure that continued poor performance is appropriately dealt with.
• Lead and development of a people management strategy for Resourcing Ensure processes, control requirements and risk management frameworks that impact the area are documented and understood by all members of the Resourcing team.
• Motivate team members and ensure that their efforts are recognised

Business Management:

• Drive Strategic Resourcing Agenda through managing relationships with stakeholders, extended HR Community and Resourcing teams.
• Allocate duties to team members in order to achieve operational targets including prioritisation and work Schedules.
• Based on gaps identified, motivate requests to the manager for additional resources including people, budget and equipment.
• Obtain a thorough understanding of the Cluster’s strategy and explain it to team members in such a way that they understand the contribution they have to make.
• Explain targets and take accountability for the monitoring and achievement of performance objectives in the department in terms of employee satisfaction, customer experience, cost performance, return on investments, risk, compliance and governance requirements.
• Create quarterly and monthly plans to ensure delivery for the year.
• Manage departmental budgets including signing off of invoices and quotes within mandate.
• Escalate out of budgets or items higher than approved mandate to the next level manager.
• Rigorously monitor expenditure against approve budgets and put measures in place to address variances.
• Continuously identify areas for improved efficiency and reduced cost.
• Conduct basic statistical analysis to track performance variances and determine the root causes of errors.
• Make recommendations for productivity or process enhancements to process owners.
• Implement productivity improvement measures by coaching staff on any new processes or on their areas for improvement.
• Populate balanced scorecards for the specific department on a monthly basis.
• Work with the team to address shortcomings during the next month.
• Escalate any major issues identified to the next level manager.
• Participate in the measurement and reporting of internal and external Service Level Agreements on a monthly basis.
• Address any process failures specific to the department under management

Education

• Bachelor`s Degrees and Advanced Diplomas: Human and Social Studies (Required)

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Job Summary

• The Financial Decision Support function covers the reporting of all financial and management information within Absa. It involves the analysis and interpretation of this reporting and providing business with meaningful insights to enable decision making. The team provides continuous decision support for Exco and senior management within Relationship Banking as well as the wider ABSA group

Job Description

Key Accountabilities

Monthly reporting and month end packs

• Prepare the system for monthly flash capturing by various business units
• Provide input for monthly flash reporting, by analysing results against expectations and investigating unusual items
• Consolidation of monthly flash and commentary from various business units
• Prepare monthly packs detailing performance against prior year and benchmarks such as STP Budget and RAF and/or Outlooks, and recommending corrective actions
• Provide timeous and accurate analysis on monthly, quarterly, half yearly and annual performance
• Provide management with meaningful analyses of results to enable decision making
•  Prepare half yearly and annual competitor analyses

Financial Planning and Budgeting

• Provide analysis and input on financial planning and budgeting
• Prepare periodic forecast/outlooks, formal RAF as well as STP and capture into the system

Role / Person Specification

Education and Experience Required

• CA (SA) / CIMA
• 1 – 5 years post qualification banking experience

Knowledge & Skills:

• Strong financial reporting skills
• Problem solving and efficiency improving
• Client service drive
• Strong product knowledge
• Strong communication skills
• Analytical and detailed focussed

Competencies:  

• Personal & Interpersonal Skills
• Business Skills
• Technical Knowledge
• Commercial Effectiveness
• Control Environment

Education

• Bachelor`s Degrees and Advanced Diplomas: Financial Sciences (Required)

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Job Summary

• Provides financial services to meet client specific needs to promote, market and sell Financial Solutions in accordance with relevant legislation, to meet sales targets and achieve strategic business objectives.

Job Description

• Sales Target : Proactively make self-initiated contact with customers in order to deliver against the required sales targets | Collaboration : Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required. | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards | Customer Experience: To provide service excellence and achieve customer satisfaction

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies

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Job Summary

• To provide holistic financial planning solutions telephonically for clients through regular reviewing the client’s portfolio in order to build a sustainable Virtual advisory practice.

Job Description

• Establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, Product providers, Virtual Advisors and Virtual Agents) telephonically Meet sales and/or growth targets Personal Development Manage own broker practice

Education

• Further Education and Training Certificate (FETC)

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Job Summary

• Support end-to-end user experience design, including discovery, ideation, conception, detailed design, prototypes and validation across multiple products and areas.

Job Description

• Design Project Lead (DPL) manages the day-to-day execution of one or several customer design projects in Absa while guiding and developing individual team members. DPL works directly with different business stakeholders and takes ownership of the overall project and the delivery of exceptional customer experience. She/he will make an important contribution to the design work of the team and work closely with the stakeholders to ensure the project delivery meets both the customer and the business needs.
• A successful DLP is a self-starter with passion for high quality customer design. She/He has a strong track record of delivering complex, creative and innovative design projects that elevate the customer experience. He/she can demonstrate strong communication capabilities and ability to influence and lead others in even high-pressure situations.

Accountability: Project Management

• Engage with business stakeholders to clarify the needs and requirements of the business and, jointly with the Design director, establish a clear scope, creative brief and project plan for projects
• Manage the day-to-day delivery of the design output against the plan, continuously interrogating the design quality and customer experience to deliver high-quality output in each stage of the project
• Work closely together with the business and technical stakeholders to ensure the project aligns to their needs and requirements
• Take ownership of the customer experience within the project and constructively challenge business and technical decisions to ensure the best possible experience for the customers
• Lead the project team by aligning, managing and coaching the designers, prototype engineers, copywriters and other possible team members, supporting them in setting goals, overcoming obstacles and delivering outstanding outcomes, while ensuring a fully unified end product
• Develop and nurture relationships across teams and disciplines to promote collaboration and efficiency
• Actively seek ways to measure impact of the design to the customer and business, reporting the insights to the senior management and business stakeholders

Accountability: High quality design

• Create creative, innovative and high-quality design solutions to create a world-class customer experience across the projects in Absa
• Give a significant contribution to the design within the project, while providing thought leadership to the overall team and business
• Take ownership in applying design thinking and best practice standards in developing design options and narrowing down the final solution
• Leverage insight and data, such as market analysis, customer feedback, and user research analytics to ensure that products/services/solutions are truly designed around the customer and deliver improved experience; surface and share insights to the broader team
• Design scenarios, mock-ups and prototypes as necessary for each stage of the project, continuously iterating to achieve the optimal output
• Align the design to the design standards and brand guidelines to ensure consistent experience to the customer across the Absa ecosystem

Accountability: Building capabilities

• Coach and mentor designers in the project team and design office as a whole
• Foster a team environment in which designers feel engaged and motivated
• Continuously build your own expertise by, for example, actively seeking and incorporating feedback, and following external trends and best practices
• Contribute the knowledge building of the entire team by actively sharing insights and success stories; and providing feedback and ideas across different design projects

Education

• Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)

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Job Summary

• Build high-performing, scalable, enterprise-grade applications & build capability in others to do the same. This includes but is not limited to applying critical thinking, design thinking and problem solving skills in an agile team environment to solve complex technical problems (Front End, Back End and Integration) with high quality solutions & leading all phases of the development lifecycle to deliver.

Job Description

DevOps

• Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve complex technical problems (Front End, Back End and Integration) with high quality solutions
• Contribute to and in some cases lead all phases of the development lifecycle including e.g. design process
• Determine operational feasibility of solutions by evaluating analysis, problem definition, business requirements, solution development and proposed solutions
• Develop high quality software / application design and architecture in a test driven & domain driven / cross domain environment
• Quickly produce well-organised, optimized, and documented source code to deliver technical solutions
• Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
• Apply general design patterns and paradigms to deliver technical solutions
• Create & Maintain Sophisticated CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins / Azure Devops or similar tools and deploy to multi-site environments – supporting and managing your applications all the way to production)
• Use & configure modern observability techniques to provide a deeper understanding of the application. To do this, leverage e.g. aggregated logging via ELK stack, metrics via Prometheus / Grafana / NewRelic and distributed tracing like Zipkin/Jaeger etc.
• Automate tasks through appropriate tools and scripting e.g. Docker, Ansible, Kubernetes
• Debug existing source code and polish feature sets.
• Work with guilds and other technical SME’s to improve and evolve technical products and services
• Apply unit testing frameworks and perform integration, validation and verification testing (apply knowledge of stubbing tools e.g. wiremock, hoverfly etc.)
• Apply version control and related concepts and techniques
• Align all application development & development process to Group Architecture, Security & Infrastructure guidelines
• Work with project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.
• Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
• Stay ahead of the curve on emerging technologies and development practices e.g. scripting languages, containerization etc.
• Contribute to the design & evolution of Group Architecture, Infrastructure & associated technical standards for the organization

People

• Coach & mentor other engineers
• Conduct peer reviews, testing, problem solving within and across the broader team
• Provide technical subject matter expertise and support in the attraction and recruitment of Product Engineers for the organization
• Participate as a subject matter expert in the development & development planning of the broader product engineering team
• Support the people change teams in the design of adoption processes (Customer, Employee & 3rd Party Adoption)

Risk & Governance

• Identify technical risks and mitigate these (pre, during & post deployment)
• Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
• Create business cases & solution specifications for various governance processes (e.g. CTO approvals)
• Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents
• Deliver on time & on budget (always)

Education

• Bachelor's Degree: Information Technology

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Job Summary

• To provide advice and support in practice formulation and associated best practice improvement tactics; enabling the provision of specialist learning and development expertise.

Job Description

Partner, Design & Implement Learning & Development Solutions:

• Partner with the HRBP’s and Cluster LLT Lead to support the analysis and scoping of the L&D and talent management components of the overall business People Agenda.
• Consult and partner with HRBP’s and Cluster LLT Lead to ensure global consistency and execution of all L&D objectives and strategy aligned to business People Agendas.
• In partnership with the HRBP provide L&D expertise & insight at senior business meetings, either directly to the business head or to a wider management team.
• Act as the consultant/broker for the business & HRBP’s to the rest of L&D services.
• Act as the face of LL&D to the business, pulling in Leadership, Solution or Curriculum Specialists as required.
• Take the lead to the business to deliver aligned and seamless learning solutions to the business.
• Lead and programme manage the diagnosis and delivery of bespoke learning and development interventions in line with the Business goals, working in collaboration with the Learning Solutions teams to present an integrated L&D delivery model.
• Operate in a commercial and business management way, leverage internal governance, policies and processes as appropriate to agree; objectives, outcomes, communication and embedding practices, timescales, budget and ROI expectations.
• Guide and support L&D Partners in partnering with the Management teams of the Business areas and the HRBPs to develop the Learning and Development plans for their business area in line with their business strategy.
• Build and maintain strong relationships with the clients and develop an excellent understanding of business strategy and objectives, identifying opportunities for learning and development interventions across the business areas.
• Manage the L&D budget for the business-aligned initiatives, work with the LLT Lead & HRBP’s to ensure cost effectiveness of learning development solutions.
• Maximise utilization of internal learning solutions and synergies in all learning propositions, across all business areas, optimising external spend.
• Embed the L&D demand model throughout the HRBP & Development Partner community.
• Where required, provide offsite facilitation to business/teams or source the appropriate external facilitator to support a managed team event.
• Ensure the development and delivery of quality learning plans from the Development Partners team as agreed by all stakeholders, within budget and ensuring they meet agreed time, cost and quality parameters.
• Support the Solutions & Delivery teams to source and identify Subject Matter Experts (SMEs) from the Business to drive effective Learning delivery.
• Ensure effective evaluation of all business-aligned learning solutions, to ensure continuous improvement and contribution to business objectives (ROI Frameworks).
• Leverage and research external best practice to provide leading edge innovative solutions to the clients, and share this research with the team.
• Work with the Head of L&D to review and rationalise supplier base to align with business need/organisational requirements.
• Maintain internal relationships across the Group and learning suppliers to ensure delivery of the highest standards of supply, adhering to all governance frameworks.
• Engage with and build an external L&D network to ensure continuous updating of current best practise and leading edge knowledge of learning.
• Ensure adherence to HR/Group policies and standards, Governance and internal controls relating to learning activities.

HR Specialist Pillar:

• Keeps informed of leading practices, monitor and evaluate market trends in their areas of specialty.
• Monitors solutions, vendors and employee feedback to drive continual improvement.
• Draw out trends and meaningful insights based on data analytics & modelling that will support desired business outcomes.
• Aligns the innovation agenda with the needs and directions of the Clusters/divisions.
• Partner with HRBPs in consulting with the business to create innovative solutions when standardized products are not sufficient.
• Monitor and evaluate consistency and harmonisation of policies and solutions across the enterprise as appropriate.

Organisational Performance Areas:

• Business aligned learning solutions; execution & delivery of Learning Plans Business aligned curriculum
• Consistent delivery of leadership programmes Talent management and development HRBP partnership 

Education

• Bachelor`s Degrees and Advanced Diplomas: Education, Training and Development (Required)

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Job Summary

Job Summary

• To develop tactical strategy and delivery plans, formulate associated practice/s and to ensure operational implementation and adoption i.t.o. customer management and complaints resolution methodology, governance and delivery objectives.

Job Description

Accountability:

• Service Recovery and the Complaints Resolution process: Investigate the nature of the complaints by liaising with customer and business units and provide Complaints Root Cause Analysis report and remediation recommendations.
• Represent ABSA  as a point of reference, best practice and ownership in the business for complaints within Collections.
• People management: Oversee the activities of the team to ensure effective delivery and lead a complaints team to achieve operational excellence through continuous people development and mentoring activities.
• Governance & Control: Ensure necessary regulatory requirements related to service are adhered to and strictly applied.
• Building & Maintaining Networks: Develop and maintain relationships with key external business partners to allow for ease of communication and interaction. Stay abreast of regulatory changes impacting on the customer and communicate and take the necessary steps to ensure that ABSA is prepared to meet the changing regulatory needs.
• Reporting: Provide reports on all customer complaints with regard to volumes, trends, and long outstanding cases. Provide a comparative overview across all Competitors in reporting where available.
• Assist in the development and maintenance of systems for the management of complaints.
• Assist in the development and management of procedures and policies for complaints.
• Provide root cause of complaints to various forum and seek ways of process improvement through people or systems.

Education and Experience Required

• Minimum NQF level 6 – Bachelor’s degree – Bcom
• Honours degree – desirable
• Minimum 5 years’ experience in a Financial Institution
• Minimum 5 year’s managerial experience

Knowledge & Skills: (Maximum of 6)

• Knowledge of complaint management legislation.
• An understanding of the operations of a banking service environment.
• Keeping abreast of changes in industry and developing own competency through continuing education.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• Drive the design and delivery of complex fit for purpose, business strategy-aligned, high impact, cross domain technology solution blueprints & associated solutions & build architectural capability in Dev teams across an estate.

Job Description

Architecture

• Leverage a solid & deep understanding of the organization strategy to identify, design & deliver relevant, scalable, testable, re-usable technology solutions
• Work in collaboration with delivery teams to independently analyse customer requirements & varying business capabilities & leverage analysis to identify & accurately spec / frame ‘the complex business problems we are aiming to solve’ with each solution design or solution evolution
• Through the above processes, leverage emotional, social & business / commercial quotient to understand consumers and the broader range of stakeholders, their opinions & perspectives and reconcile these within the solution designs (negotiation skills and dealing with complex and divergent stakeholder opinions are a must)
• Leverage expertise in analytical & creative problem solving to synthesise a solution design (build a solution from its components) beyond the analysis of the problem
• Lead design thinking processes to successfully deliver solution blueprints & associated roadmaps
• Create end to end solution blueprints & ensure these can be implemented across all phases of the initiative life-cycle (ideation through to product launch & commercialization)
• Design & or contribute to the design & implementation of detailed feasibilities & business cases
• Leverage a strong engineering background to make the right choices in solution design – this knowledge includes but is not limited to: domain driven design, loosely coupled integration, microservices and other modern software design practices
• The above extends to identifying the best fit tools to be used for a particular solution, understanding those that would not be a good choice and leveraging researching skills to pivot towards something better
• Assume ‘one stop’ shop accountability for solution blueprint design & delivery decisions within an organization based on the above
• Work with project / program management teams to design solution roadmaps aligned to the strategic requirements of an organization and through which the solution can be implemented across all phases of the initiative life-cycle (ideation through to product launch and commercialization)
• Work embedded, as part of a delivery team, to ensure the successful design & implementation of solution blueprints
• Ensure that the detail of the solution (across all architecture domains) is accurate to the implementation of the initiative, true to the bank’s architectural principles/preferences, implementable by the different teams involved in the solution
• Work as part of embedded delivery teams to conduct solution reviews, code reviews, testing and other disciplines associated with solution design & delivery
• Attend various Group & Business specific architectural design forums and present solution designs and detailed business cases for approval
• Leverage synthesis & creative problem skills to identify risk (impending danger & challenges) and work with a cross functional group of stakeholders across the value chain for support & direction
• Conduct solution reviews against defined customer metrics and ensure the ongoing achievement of business results through solution implementation
• Ensure a solid understanding of emerging & evolving architectural principles and hold one stop shop accountability for the evolution of solutions in alignment with these principles (where it makes sense to do so)
• Build architectural capability across delivery teams in a business to ensure ongoing evolution of skills in solution delivery
• Contribute to the architecture body of knowledge
• Contribute to the design & evolution of architectural principles and preferences

People

• Participate in peer reviews (code, solution, testing etc.) and transfer knowledge and capability across delivery teams for improved solutioning & evolving architectural practices
• Set & Cascade solution direction across technology delivery teams
• Build & evolve the architectural capability of Delivery teams across the business – through active coaching & information / knowledge sharing
• As an SME, support the proactive attraction, recruitment, development, & retention of strong technology teams across an estate
• Leverage and embed agile practices in delivery teams and work to build strong self-directed, high performance teams through agile working practices (including daily, weekly, etc. sprint routines, regular & honest feedback etc.)

Financial & Vendor Management, Risk & Governance

• Carry the ‘one stop shop’ accountability for all risk associated with solution design (from ideation to deployment)
• Apply the organization risk & governance frameworks
• Ensure solution design alignment to Group guidelines & ensure solutions are sustainable for the enterprise
• Proactively involve / engage chapter & guild leads in solution decision making, applying an enterprise wide lens to product & service development
• Ensure solution design alignment to regulatory requirements and continuously update knowledge on regulatory requirements for the successful design of new & evolution of existing solutions
• Deliver on time & on budget (always)

Education

• Bachelor's Degree: Information Technology

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Job Summary

• An exciting role that focuses on supporting the Head of Collections with general office work and administration support services including diary management to the Head, managers and/ or teams through the execution of predefined objectives as per agreed standard operating procedures within Collections.
• The role also connects the dots in a number of fronts to ensure that Collections runs smoothly across the different disciplines. Furthermore, the incumbent also plays a role of project support, coordination and facilitation of the decks for the different projects with Collections.
• The role supports the Head of Collections and all heads in their day-to-day activities. Furthermore, the role supports business project management activities

Job Description

KEY RESPONSIBILITIES:

The high-level duties of the role:

• Administrative Activities: Performing day-to-day administrative tasks such as maintaining information files and processing paperwork, invoices, orders and all other related tasks.
• Dealing with Stakeholders: Taking responsibility for managing the expectations of stakeholders
• Quality Assurance: Maintain a desired level of quality in a service or product, especially by means of attention to every stage of the process of delivery or production
• Meeting deadlines: Completes tasks timeously 
• Verifying Information: Check different types of information for accuracy and inconsistency 
• Project Support: Supporting, co-ordination of critical projects, and being accountable for the professional decks for projects

MINIMUM EDUCREQUIREMENTS:

• Relevant National Diploma or equivalent NQF level 5 or higher qualification
• Office Management related qualification
• Proficiency with Microsoft Office, especially PowerPoint and Excel including advanced graphs.

At least 3 to 5 years Personal Assistant and Office Management Experience supporting executive level.

Education

• Further Education and Training Certificate (FETC): Office Administration (Required)

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Job Summary

• Provide strategic direction, day-to-day management and coordination of the Education and Youth Employability Programme, focusing on preparing young people between the ages of 18-34 with the education, skills, and experience needed for the workplace of the future, and enabling them to access gainful long-term employment and self-employment in areas of demand

Job Description

Leadership and Strategy:

• Lead the development of the Citizenship Strategy and ensure its alignment to Group Strategy, Purpose, #Reset234 and priorities
• Provide strategic leadership to ensure the implementation Citizenship Strategy
• Understand local, continental, and global trends and patterns in Sustainability and youth employability.
• Analysis of relevant policy (Youth Employability, Education, Citizenship) and implications for the Group.  
• Commission and manage purposeful and targeted research.
• Provide technical support and advice to Business, Functions and Clusters as required.
• Participate in relevant Leadership and Management forums to ensure effective organisational programme planning and coordination in support of Corporate Citizenship Strategy and Education and Youth Employability.

Stakeholder Relations and Management: 

• Stakeholder identification and management, both internal (Business, Functions and Clusters across the Group) and external.
• Initiate and maintain relationships, partnerships and networks externally as appropriate.
• Broker relationships internally and develop a collaborative working relationship with Business Units, Functions and Clusters in respect of Education and Youth Employability.

Thought Leadership:

• Ensure the development of a Promotion and Advocacy plan for Citizenship and ensure the implementation of the Thought Leadership and Dialogue series.  

Project Design and Management:

• Conceptualise, design Citizenship projects.  
• Project coordination and day-to-day management.
• Compile and track project budgets.
• Onboard project partners and ensure their compliance with project milestones and monitoring and evaluation requirements.
• Compile analytical project reports as per the agreed timelines.   
• Liaise with Finance, Legal, Risk to ensure compliance with regulatory requirements.  
• Foster learning and embed understanding of Education and Youth Employability in Business Units, Functions and Clusters in support of Group Strategy, Purpose, #Reset234 and priorities

Capacity Building

• Retain and develop talent within Corporate Citizenship with a primary focus on skills transfer and sharing of best practice.
• Foster learning and embed understanding of Education and Youth Employability in Business Units, Functions and Clusters in support of Group Strategy, Purpose, #Reset234 and priorities

Qualifications:

• Minimum 8 years in Education, Citizenship, development work or related field
• Education, Social Sciences or related field.
• A Post-Graduate degree would be an added advantage.

Skills:

• High order conceptual, analytical and problem-solving skills.
• Ability to design and manage medium to large and complex projects.
• Strong interpersonal skills.
• Understanding and application of basic research methodologies in respect to tracking and monitoring.     
• Ability to work individually with minimal support and in teams.
• Compilation and interpretation of project budgets.
• Excellent writing and presentation skills.
• Self-driven, ability to anticipate and work under extreme pressure.   

Knowledge and Experience:

• At least 8 years of experience in Education, Citizenship and/or Donor Community or similar environment in Banking, Financial Services including Corporate Affairs, NGO or Public Sectors.

Education

• Bachelor`s Degrees and Advanced Diplomas: Marketing (Required)

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Job Summary

Maintain and evolve the corporate identity and visual language for Absa Group Limited.  Maintain and evolve the corporate identity and visual language for Absa Group Limited.  

• Identify emerging trends within operating context and competitor landscape, that impacts Absa Group’s corporate identity and visual language. Identify which trends to respond to, to ensure the Absa Group’s executional architecture remain fit for purpose, compelling and distinctive.
• Define, implement and execute an annual cycle of improvement/refinement/refresh for the Absa brand and supporting corporate identity/visual language and associated implementation standards and frameworks – based on competitive context, group strategy, and business unit needs.
• Develop tools, templates, assets and processes to support the socialisation and embedment of Absa’s corporate identity and visual language and to 
• rovide technical advisory services to stakeholders on best practice relating to the application of our brand and supporting corporate identity/visual language as per the agreed upon channels and frameworks.  Maintain and evolve the corporate identity and visual language for Absa Group Limited.  
• Identify emerging trends within operating context and competitor landscape, that impacts Absa Group’s corporate identity and visual language. Identify which trends to respond to, to ensure the Absa Group’s executional architecture remain fit for purpose, compelling and distinctive.
• Define, implement and execute an annual cycle of improvement/refinement/refresh for the Absa brand and supporting corporate identity/visual language and associated implementation standards and frameworks – based on competitive context, group strategy, and business unit needs.
• Develop tools, templates, assets and processes to support the socialisation and embedment of Absa’s corporate identity and visual language.

Accountability:  Provide technical advisory services to stakeholders on best practice relating to the application of our brand and supporting corporate identity/visual language as per the agreed upon channels and frameworks. 

• Support stakeholders with technical advisory services on brand asset implementation – and assist with problem solving and/or new solution identification as brand application evolves, to ensure Absa remains competitively differentiated (including architecture and naming, domain naming, trademarks, and visual identity)
• Represent Group Brand – GMCA in the relevant Group Functions or Business Unit specific marketing, communications and design creative review forums.

 

• Increase awareness and improve the understanding of the Absa brand and supporting corporate identity/visual language throughout the Absa Group by establishing, building, enhancing socialisation processes and supporting assets. Play an integral part in protecting the Absa brand, intellectual property, and associated reputation.

Job Description

Accountability:  Maintain and evolve the corporate identity and visual language for Absa Group Limited.  

• Identify emerging trends within operating context and competitor landscape, that impacts Absa Group’s corporate identity and visual language. Identify which trends to respond to, to ensure the Absa Group’s executional architecture remain fit for purpose, compelling and distinctive.
• Define, implement and execute an annual cycle of improvement/refinement/refresh for the Absa brand and supporting corporate identity/visual language and associated implementation standards and frameworks – based on competitive context, group strategy, and business unit needs.
• Develop tools, templates, assets and processes to support the socialisation and embedment of Absa’s corporate identity and visual language.

Accountability:  Provide technical advisory services to stakeholders on best practice relating to the application of our brand and supporting corporate identity/visual language as per the agreed upon channels and frameworks. 

• Support stakeholders with technical advisory services on brand asset implementation – and assist with problem solving and/or new solution identification as brand application evolves, to ensure Absa remains competitively differentiated (including architecture and naming, domain naming, trademarks, and visual identity)
• Represent Group Brand – GMCA in the relevant Group Functions or Business Unit specific marketing, communications and design creative review forums.

Accountability: Increase awareness and improve the understanding of the Absa brand and supporting corporate identity/visual language throughout the Absa Group by establishing, building, enhancing socialisation processes and supporting assets. 

• Develop and build assets and processes to embed the corporate identity/visual language throughout the Absa Group and ensure that it is accessible to all – including Icons, illustrations.
• Develop and manage a holistic brand training and socialisation programme.
• Critically evaluate, measure and track the effectiveness of the brand and socialisation programme.
• Manage, enhance and drive the relationship with our promotional items supplier to ensure that the brand is represented effectively.

Accountability: Play an integral part in protecting the Absa brand, intellectual property, and associated reputation. 

• Collaborate with Group IP Legal to effectively manage the Absa Group trademark portfolio relating to Group Brand assets. This includes but is not limited to searches and filing for new trademarks, renewal of existing trademarks and all processes and decisions relating to potential infringements against Absa trademarks.
• Represent Group Brand – GMCA in decisions and actions relating to Intellectual Property matters that have an impact on the Absa brand.

Accountability: Oversee, guide, support and manage the Junior Specialist: Brand Operations  

• Allocate task and deliverables to the Junior Specialist: Brand Operations as per the plan and requirements of the broader function.
• Provide expert guidance, support, and act as a point of escalation for the Junior Specialist: Brand Operations relating to all deliverables

Education

• Bachelor`s Degrees and Advanced Diplomas: Marketing (Required)

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Job Summary

• Within the specialist role of Senior Manager Paid Media you will manage the overall paid channel strategy across segments within the group. The paid media space includes paid ATL (traditional/offline) and paid digital (online) channels. You will be tasked to develop and deploy the overall paid media strategy (aligned to the Digital Marketing Strategy) across the group whilst acting as support for technical paid media expertise. Working in partnership with segments/clusters and media agency partners, you will be tasked to develop and deploy an integrated channel strategy across ATL and digital media with consumer channel consumption at the core of all recommendation

Job Description

Paid Media Strategy:

• Develop and execute comprehensive group paid media strategy & complementary segment/cluster media strategies to support marketing objectives and drive revenue growth

Overall paid media budget and activity management

Paid Media Process:

• Development and implementation of paid media process aligned to overall campaign management process

Paid Media Campaign management & implementation

• Across segments/clusters partnering with paid media agency partners and supporting agency partners. Overall management of paid media agency and performance thereof

Collaborative & Integrated Approach:

• Work closely with cross-functional teams including marketing, analytics, creative, and web development to align paid media efforts with overall marketing objectives and ensure a cohesive customer journey. Developing principles for increased and improved ways of working between segments/clusters and agency partners, driving integration and collaboration

Media Efficiency, Savings and additional value:

• Group media owner commitments and deals including savings and added value inclusive of tracking and reporting. This also includes alignment and value enrichments with Corporate Communications, additional added value from media owner partnerships and increased share of voice whilst Leveraging paid media spend into the earned media space

Developing deeper and valuable partnerships with media owners and publishers across online & offline channels/platforms

Audience Targeting:

• Conduct research and utilize audience insights to identify target segments for each campaign. Develop tailored messaging and targeting strategies to reach and engage the desired audience.

Collaborate with the creative teams (online & offline):

• Develop compelling ad creatives that align with the brand's messaging and marketing objectives. Continuously optimise ad performance by conducting A/B tests, refining targeting parameters, and implementing best practices.

Performance Tracking and Reporting:

• Monitor and analyse key performance indicators (KPIs) for paid media campaigns, providing regular reports on campaign performance, insights, and recommendations for improvement and optimisation. Measurement and data analytics on channel performance and optimisation across all paid media channels and segments/clusters within the group

Conversion Rate Optimization (CRO):

• Collaborate with the digital marketing & digital channels development teams to optimize landing pages and user journeys to improve conversion rates and overall campaign performance

Remarketing and Retargeting:

• Develop strategies for remarketing and retargeting campaigns to maximise conversions and nurture

Stay Abreast of Industry Trends & shifting media landscape:

• Stay updated on the latest trends, tools, and best practices in paid media advertising. Continuously explore new opportunities and emerging platforms to drive innovation and maintain a competitive edge. First to market paid media innovation in shifting media landscape across ATL and digital channels

Competitor Analysis & Benchmarking:

• Conduct regular competitive analysis to benchmark performance, identify opportunities, and adjust strategies accordingly. This is inclusive of Category Paid Media Benchmarking across all channels and competitor categories

Cross Paid Media Channel Content Management & Tracking:

• Advise on appropriate messaging and content in line with channel roles within overall brand marketing strategy

Skilling & Capability Building:

• Paid training and upskilling across categories and brand teams

Risk Mitigation, Governance & Compliance:

• Best practice paid media process to ensure risk mitigation and campaign implementation. Development of risk, compliance and governance frameworks for paid media

Qualifications, Knowledge and Experience:

• Bachelor's degree in marketing, advertising, media or a related field.
• Proven work experience as a Paid Media Manager, Business Unit Head, Paid Media Strategy Lead or similar role, preferably in an agency or corporate
• Paid Channel Strategy (Online & Offline) – Channel strategy experience of at least 8-10yrs+ (Financial Services, Telco and FMCG preferable)
• In-depth knowledge and hands-on experience with platforms such as Television Channels, Outdoor, Radio, Google, Meta, LinkedIn, TikTok, and other paid media platforms
• Experience with A/B testing and conversion rate optimization strategies
• Solid understanding of digital media metrics and KPIs
• Familiarity with website analytics tools such as Google Analytics or similar
• Stakeholder management (internal and external stakeholders, media owners, media, agencies and production houses)
• Excellent communication and presentation skills, with the ability to convey complex concepts and data to stakeholders.
• Detail-oriented mindset with a focus on delivering high-quality work.
• Knowledge of the South African and Rest of Africa market and the ability to adapt paid media strategies accordingly
• Experience with e-commerce platforms, digital sales, performance media and social commerce is a plus

Key attributes and competencies

• Ability to influence
• Analytic skills
• Strategic aptitude
• Commercial edge

Education

• Bachelor`s Degrees and Advanced Diplomas: Marketing (Required)

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Job Summary

• To manage Group sponsorship properties in alignment with brand and marketing strategy and objectives. Additionally, you will oversee the efficient and effective implementation thereof and be responsible for creating compelling and commercially viable brand experiences

Job Description

Strategic Planning and Thought Leadership:

• Support Head of Sponsorships in integrating the overarching Brand, and Marketing & Communication Strategy into the sponsorships agenda.
• Work and collaborate with rest Group Marketing and Communications to drive and ensure integrated marketing and internal / external communications.
• Manage sponsorship plans in line with the strategic direction of the group.

Marketing campaign & sponsorship execution:

• Develop integrated marketing campaigns that change consumer perception, improve consideration and drive business outcomes.
• Select and execute sponsorship properties against Group and business unit strategic agenda.
• Execute Group sponsorship properties to the agreed strategy, while driving synergies and integration with the marketing and business objectives.
• Use Sponsorship properties as a platform to build and drive a single minded campaign view.
• Identifying the appropriate marketing channels to drive sponsorship initiatives, and ensure optimal placement.
• Work with the Product and Channel marketing teams to identify commercialisation opportunities

Project Management:

• Collaboratively define, coordinate and lead the successful execution of the Sponsorship properties
• Establish and articulate project scope, strategy and objectives on the sponsorship properties
• Work closely with Head of  Sponsorship  in driving all aspects of sponsorship project s, including (but not limited to): 
• Meeting deadlines, contingency planning, approval channels, procedures, budgeting, monitoring and governance etc.
• Oversee the channel mix roll-out from initial concept to finished product and execution
• Plan and use internal and external resources effectively to ensure maximum ROMI
• Research, plan and evaluate project impact at various intervals (pre-, during- and post project reviews)
• Manage risk and compliance

Stakeholder Management:

• Build and maintain positive and collaborative working relationship across the business and with external parties
• Network and interact with various internal and external stakeholders to promote and drive integration
• Liaise closely with and manage third party supplier relationships to adhere to good governance  ensure adherence to agency SLA’s

Risk Management:

• Ensure that processes, control requirements and risk management frameworks that have been designed in accordance with the Sponsorship standard are adhered to
• For audit findings that have an impact on the area, work with the Head of Sponsorship to understand what actions are required to close out findings. Implement required actions.
• During scheduled audits and management assurance reviews, ensure that all information required by the auditors are provided timeously.
• Log all Risk and Loss events as a result of error or fraud highlighted in the department. Ensure that the issues are thoroughly investigated and closed or escalated as per policy.
• Ensure that the team understands all compliance requirements and highlight gaps to the Head of Business Development.
• Monitor Sponsorship governance compliance is adhered to by team members requesting sponsorships
• Ensure that all regulatory requirements are adhered to.

People Management:

• Assist and support the Head of Sponsorships with People Management activities where required
• Encourage frequent knowledge sharing between team members.
• Assist determine and analyse development needs for the team and ensure that identified training requirements are budgeted for and executed.
• Interview and recruit new members of the team, including determining appropriate compensation levels with input from Human Resources.
• Motivate team members and ensure that their efforts are recognised.

Education and experience:

• B Degree in Commerce or equivalent NQF 7 level qualification
• Minimum of 10 -12  years’ experience in  retail, FMCG and  banking Marketing with at least 3 years at a Senior Marketing / Group Marketing Manager level

Knowledge and skills: 

• Business Planning & Financial Management
• Strategic brand management
• Branding and advertising (traditional and digital)
• Project management
• People management and capacity planning
• Budget management
• Research and trends analysis
• Consumer behaviour and insights
• Risk Management (Legal, reputational, operational, etc.)

Education

• Bachelor`s Degrees and Advanced Diplomas: Marketing (Required)

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Job Summary

• To support the delivery and measurement of Group Corporate Citizenship programming, to help drive measurable material change in our communities through monitoring evaluation and reporting processes, to track, measure and demonstrate the Group's societal impact.

Job Description

Key Accountabilities:

Monitoring and evaluation

• In depth knowledge of M&E principles and methods.
• Develop M&E frameworks, tools and guidelines for data collection, i.e., Theory of change, LogFrames, metrics/KPIs/indicators, data collection templates, etc.
• Track and monitor programme delivery activities by Implementation Partners, including Business Units, Functions, Africa Regional Operations (ARO).
• Conduct regular field support visits to verify and validate programme delivery.
• Institutionalize, socialize and embed Monitoring and evaluation across the Group.
• Document lessons learnt and insights for continuous improvement.
• Provide capacity building and training to different stakeholders across the Group (i.e., Citizenship Center of Excellence, Business Units, Functions and ARO), including implementation partners, on the use of M&E tools and systems.

Data quality management and performance audits:

• Management and maintenance of database of project beneficiaries.
• Develop and implement procedures for effective data management.
• Conduct regular data quality assessments and spot checks.
• Conduct annual performance audits in collaboration with Internal and External Auditors.

Programme reporting:

• Excellent data analysis and report writing for ExCo, Absa Board and sub-committees of the Board (especially the Absa Africa Foundation)
• Competency developing engaging presentations to ExCo, Absa Board and sub-committees of the Board (especially the Absa Africa Foundation
• Manage the Absa Group Scorecard.
• Compile detailed quarterly and annual reports (quantitative and qualitative).

Research, insights, and evaluation:

• Design terms of references to conduct external evaluations of programmes.
• Design data collection instruments (interview schedules, questionnaires etc.).
• Manage independent and external research and evaluation projects.
• Understanding of quantitative and qualitative research methods.
• Analysis of research and evaluation through software packages such as SPSS, R, STATA, ATLAS, etc.
• Review research and evaluation reports in collaboration with external service providers.
• Conduct internal research, evaluation and insights to inform programme delivery.
• Package research and evaluation reports for ExCo, Absa Board and sub-committees of the Board (especially the Absa Africa Foundation.

Project management:

• Management of research and evaluation projects from initiation to closure.
• Support project teams in the delivery of programme interventions.
• Support project teams in conducting partner onboarding sessions and quarterly reflections
• Support project team with any M&E related requirements to drive programme delivery.

Qualifications:

• Bachelor’s Degree / Advanced Diploma in (Monitoring and evaluation, Development studies
• Education, Social sciences or Public administration), or related field.
• A Post-graduate degree would be an added advantage

Skills:

• Monitoring and evaluation
• Research and insights
• Programme reporting
• Data synthesis and analysis
• Data quality management
• Project management

Knowledge and Experience:

• 5-10 years experience in a similar environment, i.e., Monitoring evaluation and research in Public sector, NGOs or a Banking/Financial Services (Corporate Affairs).

Education

• Bachelor`s Degrees and Advanced Diplomas: Marketing (Required)

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Job Summary

• To provide support to the Group Chief Marketing and Corporate Affairs Officer in ensuring that the strategic imperatives of the function are driven and executed. The role entails drafting of strategic documents, reporting and operational management functions to realise the strategy and its execution for the function.

Job Description

Key Accountabilities:

Operations Strategy:

• Craft and cascade the functional strategy in alignment with organisational strategy, and ensure resources are in place for its execution.

Operational Excellence:

• Oversee the design, implementation, maintenance and continuous improvement of related operational activities.

Change and programme management:

• Oversee and direct the implementation of change programmes aimed at driving business strategy and improving operational efficiency, galvanizing through people and bringing divergent and complex aspects together. This requires a close working relationship with the Executive: Marketing Operations and Enablement.

Stakeholder Management:

• Strategically promote and manage the collaborative engagement of internal and external stakeholders,

People Management:

• Actively support the Group Chief Marketing and Corporate Affairs Officer in coaching, mentoring and managing team members toward driving business strategic objectives.
• Prepare and collate decks for all discussions and reviews.

Governance:

• Ensure the fulfilment of all required governance activities, including tracking and reporting

Business Risk and Compliance Management:

• Support the implementation of, and conformance to, Group Risk and Compliance requirements within the operating environment, in line with set risk appetite

Qualifications, Skills and Experience

• B Degree
• Ability to apply strategic thinking (strategic background) and have solid experience in writing strategic documents
• Analytical (thinking and analysis) – the ability to tell a story with data
• Solid Powerpoint skills
• Galvanise through people and bringing divergent and complex aspects together

Education

• Postgraduate Degrees and Professional Qualifications: Business, Commerce and Management Studies (Required)

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Job Description

• Opportunity for a Senior Coverage Banker to join the Resources and Energy Coverage team as “ Senior Banker: Resources & Energy” focusing on Energy specifically. Will be appointed to provide corporate and investment banking coverage and identify financing, markets as well as transactional banking opportunities within the Energy  client base across the continent. Grow and manage a portfolio of large corporate customers and maximise sustainable income by providing excellent customer service and building deep customer relationships within the clients organisational structure at senior company levels, (MD, Group Treasurer, Group FD). The ideal candidate should have 10-15 years relevant Corporate and Investment  Banking experience with specific exposure to  Energy, Power & Renewable sector clients.

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

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Job Summary

• To provide advanced project management services and to develop, maintain and enhance operational business relationships.

Job Description

Project Management:

• Guide project teams throughout the initiation, planning, executing, controlling, and closing of a project. Project managers are responsible for planning projects, assembling a project team, and managing project tasks, time, and costs. To do so, the best project managers use robust project management tools to keep all aspects of their projects organized.

Proficient in Project Management Methodologies and Toolsets

• Waterfall Agile Scrum SAFE Lean, Prince and others. Microsoft Projects, Jira, Gantt chart, KANBAN, Task Lists

Key Skills: 

• Problem Solving Organization Decision Making Project Scoping Project Scheduling Project Forecasting Project Scoping Project Budgeting Contract management Vendor management Risk Management Time Management Critical Thinking Change Management Communication High learning agility

Scrum Management:

• A Scrum Master facilitates the procedures of Scrum, a framework for Agile development. This person orchestrates the events, also called ceremonies, such as the daily Scrum and the sprint review. Scrum Masters enable collaboration, resolve conflict, and improve processes. 

The Scrum Master helps the product owner by being a good leader. A Scrum Master:

• holds the Scrum team accountable to the defined sprint goals. implements effective product backlog management. helps the Scrum team understand story grooming and estimated product backlog items. arranges the product backlog to maximize value. facilitates Scrum events. Assisting with the removal blockers and impediments Conflict Resolution Facilitating innovation workshops Driving the continuous improvement initiatives Maintaining tools and reporting of Sprint artefacts and continuous improvement (Working Knowledge of JIRA, Trello, Microsoft TFS, Miro) Standby ROTA creation, maintenance on ServiceNow On-Call Schedules, maintenance of OpsGenie schedules A reachable catch-all or third person escalation for incidents

Process and Framework:

Process Engineer to ensure that the process for delivering services is done in an efficient and quality assured manner.

• Oversees and assesses existing processes and workflows. Optimizes productivity by designing, implementing, and testing new procedures. Assembles reports to document process status and changes. Tracks metrics to discover areas for improvement and monitor upgrades. Communicates findings and proposals to upper management. Utilizes process simulation software to test and find the most appropriate production strategies. Provides thorough instructions for successful implementation of process changes. Conducts risk assessments. Assesses compliance with applicable safety and quality standards. Contributes to departmental efforts by accomplishing related tasks as needed.

Key Skills:

• Excellent analytical and math skills Strong written and verbal communication skills Ability to persuade others to change existing practices Strong attention to detail Proven ability to identify, assess and solve problems Proficient with computer and information technology Familiarity with applicable health and safety regulations

Incident, Event and Problem Management

• Initial heads-up comms. Liaise with Service Delivery Management where necessary. Assist with contacts in other support teams during outages while engineers are troubleshooting Incident reporting and root cause. Previously responsible for the capturing of the Networks Storytelling incident reports, liaison with Problem Management team and SIP actions thereafter Proficiency in ServiceNow, OpsGenie, SolarWinds, ThousandEyes and NetScout tools Coordinate and own tech bridge calls where technical teams need to understand and resolve issues without service delivery managers being involved. Obtaining Tier Approval: When changes need to go through freeze/high stability periods we need CIO approvals.  Scrum master obtains approvals from various sectors. Ensuring that all incidents, events, and problems are categorized in terms of severity, impact and priority.  That full remediation is carried out with services restored at 100% capacity and root causes and improvements provided.

Education

• National Certificate: Information Technology

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Job Summary

• Deliver day-to-day knowledge work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

• Relationship Management: Establish and maintain professional relationships through networking with industry leaders, regulators and policy makers as well as business partners that are key in the development of new ventures | Delivery Business Development: Champion and manage business bulk acquisition strategic plan in line with Absa Business unit strategy | Market Intelligence: Collect market intelligence through research by reading articles, publications, internet, word of mouth and networking on a daily basis to keep abreast of market developments | People Management: Coach, mentor and manage team members toward driving business objectives and ensuring colleague development | Operations & Compliance: Actively keep up to date with all relevant knowledge, legislation and developments within the business unit and banking industry that may have an impact on the Business Advantage

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)

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Job Description

Accountability: Drafting of Wills 

• Accept call form the Wills Direct telephone line dedicated for the purpose of drafting wills telephonically. Take Will registration information and drafting instructions from intermediaries (advisers/branch consultants/Private Bankers and Planners etc.) or clients directly. Register will via Citrix wills system and draft will using MS Word, according to instructions provided by intermediary. Save the drafted will and dispatch the will via email to the intermediary/client within SLA of 30 minutes or time agreed with intermediary/client. Update status of the drafted will on Chameleon system. Receive Will applications from the Wills Drafting admin department in order to draft the will. Analyse and interpret the instruction of the Will application in order to determine the intention of the client or intermediary who gives instructions in layman’s terms – “I want my estate to go to my wife, she must not receive any benefit until the last of my parents have passed away.” Structure the Will, after the intention has been determined, by making use of legal instruments (Trust / Usufruct) e.g. bequeath estate into a Trust for the benefit of the parents. Terminate the Trust at the death of both parents in favour of the spouse. Draft Will using MS Word by making use of standard legal clauses, generally used in Wills, and creating specific clauses applicable to the Wills application. Save the drafted will onto a server allocated to the Wills Drafting office and update the status of the Will application on the Chameleon system (Absa Trust internal tracking system), e.g. registered, received, drafted, typed or dispatched status. Return the Will application to the Wills Drafting admin department with the instruction to deliver drafted wills to client/intermediary.

Accountability: Drafting Quality 

• Draft Wills accurately in accordance with the interpreted drafting instructions by ensuring that the instructions are interpreted correctly and that the content of the draft wills do not reflect spelling/structuring errors, e.g. incorrect paragraph clause numbering, incorrect use of header/footer (testator/testatrix). Ensure that statutory and company requirements are met in respect of the drafting of allocated will applications, e.g. “I bequeath my estate to my cat”. The law does not allow this, so an alternative must be suggested that is legally allowed and permissible.

Accountability: Customer Service 

• Provide a professional and high standard of service at all times, electronically via emails, face to face and telephonically with clients and intermediaries. Build and maintain a sound relationship with intermediaries by continuously engaging in a professional manner that will ensure satisfactory client service.

Accountability: Compliance 

• Complete all compulsory compliance and legislation training within the required time frames as prescribed by Absa Risk. Adhere to Risk and Compliance policies in terms of Environmental Health and Safety, Information Security, Records Management, Money Laundering, Sanctions etc. Nonadherence to Absa’s Policy and Procedures may lead to disciplinary action.

Education and Experience Required Grade 12 (NQF Level 4)

• Qualifications Required (Essential) Grade 12 (NQF Level 4)
• Qualifications Required (Preferred) LLB Degree (NQF Level 6); or Certificate in Deceased Estate Administration via LEAD; or Trustee Diploma (NQF Level 5)
• Essential Two years experience in Law of Succession
• Preferred Experience in drafting of Will

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

• To draft Wills for all allocated Will applications accurately within the contracted Service Level Agreement and in accordance with the relevant legislation.

Job Description

Accountability: Drafting of Wills

• Accept call form the Wills Direct telephone line dedicated for the purpose of drafting wills telephonically. Take Will registration information and drafting instructions from intermediaries (advisers/branch consultants/Private Bankers and Planners etc.) or clients directly. Register will via Citrix wills system and draft will using MS Word, according to instructions provided by intermediary. Save the drafted will and dispatch the will via email to the intermediary/client within SLA of 30 minutes or time agreed with intermediary/client. Update status of the drafted will on Chameleon system. Receive Will applications from the Wills Drafting admin department in order to draft the will. Analyse and interpret the instruction of the Will application in order to determine the intention of the client or intermediary who gives instructions in layman’s terms – “I want my estate to go to my wife, she must not receive any benefit until the last of my parents have passed away.” Structure the Will, after the intention has been determined, by making use of legal instruments (Trust / Usufruct) e.g. bequeath estate into a Trust for the benefit of the parents. Terminate the Trust at the death of both parents in favour of the spouse. Draft Will using MS Word by making use of standard legal clauses, generally used in Wills, and creating specific clauses applicable to the Wills application. Save the drafted will onto a server allocated to the Wills Drafting office and update the status of the Will application on the Chameleon system (Absa Trust internal tracking system), e.g. registered, received, drafted, typed or dispatched status. Return the Will application to the Wills Drafting admin department with the instruction to deliver drafted wills to client/intermediary.

Accountability: Drafting Quality 

• Draft Wills accurately in accordance with the interpreted drafting instructions by ensuring that the instructions are interpreted correctly and that the content of the draft wills do not reflect spelling/structuring errors, e.g. incorrect paragraph clause numbering, incorrect use of header/footer (testator/testatrix). Ensure that statutory and company requirements are met in respect of the drafting of allocated will applications, e.g. “I bequeath my estate to my cat”. The law does not allow this, so an alternative must be suggested that is legally allowed and permissible.

Accountability: Customer Service

• Provide a professional and high standard of service at all times, electronically via emails, face to face and telephonically with clients and intermediaries. Build and maintain a sound relationship with intermediaries by continuously engaging in a professional manner that will ensure satisfactory client service.

Accountability: Compliance

• Complete all compulsory compliance and legislation training within the required time frames as prescribed by Absa Risk. Adhere to Risk and Compliance policies in terms of Environmental Health and Safety, Information Security, Records Management, Money Laundering, Sanctions etc. Nonadherence to Absa’s Policy and Procedures may lead to disciplinary action.

Education and Experience Required Grade 12 (NQF Level 4)

• Qualifications Required (Essential) Grade 12 (NQF Level 4)
• Qualifications Required (Preferred) LLB Degree (NQF Level 6); or Certificate in Deceased Estate Administration via LEAD; or Trustee Diploma (NQF Level 5)
• Essential Two years experience in Law of Succession
• Preferred Experience in drafting of Wills

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

• The incumbent is expected to strategically manage a team of Business Support Specialists and Senior Business Support Specialists who manage a portfolio of financially distressed clients, which are watch listed.

Job Description

Credit Risk Management

• Take ownership for the strategic management of the top tier  distressed debt customers in their respective portfolio ensuring that effective strategies are devised and implemented to ensure the management of impairments within acceptable norms.
• Lead detailed negotiations with customers, other lenders, creditors and 3rd party advisors regarding the agreement to, and implementation of strategy, to ensure properly mitigated credit risk for the Bank, based on continued bank support.
• Where appropriate, obtain customer’s agreement to the use of professionals including
• accountants, turnaround professionals, attorneys and property professionals.
• For turnaround customers, agree critical success factors with the relevant Portfolio Managers / Specialists in liaison with Relationship Executives, Area Segment Managers, Regional Credit Managers, and other Credit teams to ensure credit risk normalisation and relationship preservation. Obtain customer commitment and agreement to implement appropriate risk mitigation strategies and remedial actions to improve the client credit risk profile.
• Monitor customer progress against agreed strategies and action plans through analysis/appraisal of plans and budgets & cash flow.
• Identify where risk mitigation strategies have broken down and negotiate and implement remedial or corrective action in consultation with the client.
• Deliver high standards of credit quality for high-risk cases through the application of best practice to credit proposals. Ensure high standards of credit discipline are applied to monitoring and control activities especially unauthorised borrowing.
• Make lending decisions within an appropriate personal mandate at a Level 3 mandate
• Co-chair the Watch List Forum meetings.

Business Management

• Responsibility for team adherence to governance, compliance and lending portfolio controls and management information (MI).
• Champion the Business Support team’s relationship with internal and external customers, develop a strong network of internal contacts, external and panel professionals to maximise financial benefit for the Bank.
• Position and promote the team with Regional Credit Managers, Relationship Teams
• and Credit Sanctioners as well as external customers and industry specialists and peers.
• Where applicable, manage and monitor the use of professionals including accountants, turnaround professionals, attorneys and property professionals within their team.
• Ensure that impairment (per Capital at Risk ) decisions are appropriately taken and escalated where necessary.
• Ensure proper asset management of the portfolios under overall control
• Drive the implementation of appropriate strategies and/or risk mitigation measures with the primary goal being to limit and/or reduce the overall level of Capital at Risk for Business Banking clients.
• Fortnightly/monthly impairment (per Capital at Risk) forecasting, as required from time to time.
• Ensure that monthly Portfolio Risk Committee pack submission is accurate and complete
• Ensure that the monthly Watch List per case manager is accurate and completed in line with the relevant policies and procedure

People Management

• Coach and support members of the team by assisting their technical development. Be responsible for the sharing of knowledge including technical solutions, tips, ideas and good practices within own and across other teams.
• Ensure that the resources and skills within the team are appropriate and comply with the requirements of the business area.
• Closely monitor and drive Key Performance Indicators/Drivers (as agreed from time to time).
• Ensure adherence to Absa’s values.
• Ensure that employee survey mechanisms are in place and based on the results, that corrective action is taken where necessary.
• Drive diversity management.
• Build a pool of A players and raise talent levels.

Change Management

• Drive the development and execution of strategic projects (as required) from time to time.

Stakeholder Management

• Raise local profile in the team as well as the broader  Group Risk team and business partners.
• Ensure stakeholder alignment and satisfaction utilising sound stakeholder management techniques.

Governance

• Ensure that appropriate mandates are in place and reviewed annually.
• Ensure that standards (policies) are in place and they aligned with strategies and reviewed annually.
• Ensure that processes and procedures are documented, aligned with strategies and reviewed annually.
• Maintain the necessary meeting and reporting structures to support a highly effective governance structure.

Education and Experience Required

• B-degree (preferably with Accounting III as a Major) and postgraduate qualifications in Finance/Management/ legal fields
• Minimum 10 years banking experience.
• 5 to 10 years senior management experience.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

• Optimise the profit and economic value of portfolios of Growth Business key account clients requiring medium to high complexity commercial banking requirements by focusing: a) origination efforts to quire new clients; b) cross-sell to existing client base; c) coverage efforts to service clients in accordance to the segment CVP

Job Description

• Drive Financial Targets: Maintain primary ownership of a portfolio of Growth Account clients, differentiated by the level of complexity of the client base
• Relationship and Service Management: Actively develop strong client relationships. Conduct regular client visits in accordance with the Commercial Growth Account Value Proposition and initiate changes to ABB Product by providing input into product development to better service our clients
• Manage Risk Assessment: Adhere to the bank's policies and procedures and ensure compliance. Take ultimate ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments.
• Collaboration : Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

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Job Summary

• Optimise the profit and economic value of portfolios of Growth Business key account clients requiring medium to high complexity commercial banking requirements by focusing: a) origination efforts to quire new clients; b) cross-sell to existing client base; c) coverage efforts to service clients in accordance to the segment CVP

Job Description

• Drive Financial Targets: Maintain primary ownership of a portfolio of Growth Account clients, differentiated by the level of complexity of the client base
• Relationship and Service Management: Actively develop strong client relationships. Conduct regular client visits in accordance with the Commercial Growth Account Value Proposition and initiate changes to ABB Product by providing input into product development to better service our clients
• Manage Risk Assessment: Adhere to the bank's policies and procedures and ensure compliance. Take ultimate ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments.
• Collaboration : Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

Educatio

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

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Job Summary

• Deliver day-to-day knowledge work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

• Sales and Target: To actively work the leads from Siebel and be efficient, ensuring that we achieve a strike rate of 70% and responsible for achieving a minimum of six sales per day and this number can increase as and when business requires | Customer Experience: To provide service excellence and achieve customer satisfaction | Quality of work produced: Maintaining and treating clients information in a confidential manner.

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

• The Middle East & Asia (MEA) Corridor team is tasked to identify and execute on client opportunities where the clients are headquartered within that geography.  We cover the MEA region whilst engaging closely with colleagues across the Absa footprint in Africa to deliver banking solutions. 
• The Analyst for the team will work closely with the bankers, key stakeholders and finance teams to ensure we deliver both to our clients and on the performance expectations for the team. 
• The Analyst role is crucial in tracking and reporting of the team performance, as well as to aid in the execution of the team strategy.  The Analyst will assist with all reporting functions and to assimilate the key performance metrics into review packs as required.  An integral part of the review pack is to understand the underlying client data and trends and proactively highlight trends.  The analyst will also work closely with the bankers to help prepare submissions for the business and credit committees at a client level.  The MEA team have a number of strategic activities in progress, and the Analyst will assist in the planning and execution of these activities to identify new opportunities for the bank.  The analyst will help set the foundation for the team’s success in growing market share and identifying new markets and client opportunities. The ideal candidate should have a minimum of 3 years relevant Banking experience, be an energetic self starter, curious and able to think analytically  whilst appreciating the broader strategic imperative for the bank to build its International franchise.

Job Description

• Performance Tracking and reporting
• Development of presentations for senior management and clients
• Assist in Strategic Business Development activities to support the bankers
• Client, Industry and Geographic analysis to spot trends and opporutnities
• Data analysis of financial performance by revenues, products and returns
• Assist to compile client planning, briefing and committee documents
• Support the banker in administrative tasks as required to achieve the sales objectives
• Engage stakeholders both internal and external as it relates to clients, internal reporting and strategic activities
• Engage banking colleagues across the group to support our client objectives
• Ability to think analytically, but also able to act strategically to support the team
• Attention to detail, understand client data and ability to prepare reporting and strategy presentations to a high standard
• Sales Planning and Management: Building and optimising sales strategy and plans, in line with business view to continually deliver to business performance ensuring that business meets or exceeds the forecasted targets.
• Sales activation and campaigns: Ensure that the operational management teams are thoroughly briefed through engagement prior to the commencement of new campaigns.

Development and maintenance of relationships:

• Trade Tools for business enablement: Providing support across Sales channels with the relevant training tools to drive awareness, understanding and sales

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

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Job Summary

• Work as part of an integrated (run & build) tribe to provide enterprise wide application support across multiple stakeholder groups (in high complexity environments) by maintaining & optimizing enterprise-grade applications (tech products & services) & building capability in others to do the same.

Job Description

• Production/Application DBA
• Disaster Recovery (DR)
• Risk Management
• High Availability Solutions
• Query Optimization
• Database Consodilation
• Database Builds/Deployment
• Performance Tuning
• Security/Auditing/Compliance
• Best Practice Implementation
• Installation / Configuration
• Troubleshooting
• Change Control/Management
• Globalization
• Database Backups
• Database Audits
• Database Upgrades
• Report Generation/Creation
• Replication Techniques
• Maintenance Planning
• Security Remediation
• Vulnerabilty Management

Devops & Support

• Apply critical thinking, design thinking and problem solving skills to solve technical problems on existing applications & to provide recommendations for the continuous improvement of applications
• Partner with senior Product Engineers to support problem resolution & critical thinking processes when the complexity level goes beyond support (coordinate resolution)
• Lead the implementation of all configuration, optimization (e.g. upgrades) & maintenance activity (e.g. regular maintenance patches) for enterprise wide applications
• Schedule and oversee planned maintenance tasks, such as backups and performance tuning, for products & services in production
• Manage & oversee all application documentation updates, inventories & improvements as well as their distribution to end users & other business stakeholders
• Lead the change & communication planning & implementation processes for all application support processes (Across Tribes & Squads)
• Ensure minimal business operations impact due to upgrades and maintenance activities
• Oversee end to end application implementation and configuration, patches, upgrades and maintenance, and ensuring that application performance meets agreed SLAs and OLAs
• Coordinate and execute unplanned maintenance tasks, such as disaster recovery procedures, tech products & services in production to prevent and to minimize issues
• Manage applications throughout their lifecycle and lead the application-related aspects of designing, testing, operating and improving technology products & services
• Coordinate with centres of enablement including service engineering, information security, infrastructure & architecture teams to define permissions, guidelines etc. & ensure that the impact of system / platform migrations / changes on applications is minimised
• Act as the expert in application functionality, user workflow, and business processes & build the team to do the same
• Develop expertise in application infrastructure (server, network, security) & broader organization architecture to coach & mentor teams in application support such as upgrades, maintenance etc. and complex issue resolution
• Manage the delivery of SLA’s across application support teams for a particular product & service
• Work with business & tribe leads to define & agree SLA’s for various applications
• Lead the governance, risk & control processes across application teams for a particular product / service including e.g. backup systems, business operations files etc.
• Provide advisory & lead software installation and upgrades, troubleshooting problems and providing resolutions.
• Manage application vendors and suppliers and corresponding license and support contracts where applicable
• Review user programming requests for new applications or modifications, and determine appropriate priority and response.
• Lead RFP processes & make recommendations (feasibilities, business case etc.) for applications being considered for purchase, and provide recommendations based on findings.
• Act as a liaison between business stakeholders and customers, external solution providers, and Tech stakeholders for all application support specific requirements
• Lead the development & implementation of all project & associated integration planning requirements for application support
• Ensure sustainable & consistent efficient and effective application support across application support team including continued development of the application and security, software patches, reliability, disaster recovery and ensure the application meets the business needs
• Drive all capability building through a defined and integrated capability building plan for the application across multiple stakeholder groups (end users, 3rd parties etc.)
• Supervise and maintain the organization's repository of applications
• Lead & manage best practice development practices across the application

Application Monitoring & Performance Management

• Conduct ongoing reviews & performance monitoring (proactive & reactive diagnostics) for applications
• Leverage performance insights to advise, coach & guide application users on optimal application usage & management
• Leverage performance monitoring insights to identify risks & opportunities for continuous improvement
• Drive the consistent and sustainable delivery of SLA’s across the application & enhance SLA’s for the benefit of the business based on the monitoring conducted
• Stay ahead of the curve on emerging technologies and development practices to continuously improve applications & their associated performance
• Provide performance & trend reporting to improve advisory services across Tech & for improved customer impact

Governance, Risk & Control

• Hold the one stop shop ‘accountability’ for all governance, risk & controls for identified applications
• Contribute to the enhancement of governance, risk & control procedures across the application
• Enhance & author (or contribute to new) IT processes & standards for application support e.g. post configuration transitions to production, user guidelines, support standards, capacity management, event management etc.
• Ensure application resilience and minimal business disruption related to the application
• Identify technical risks and mitigate these (pre, during & post config, optimization / maintenance)
• Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
• Create business cases & solution specifications for various governance processes (e.g. CTO approvals)
• Participate in & in some cases lead the incident management & DR activity for the application – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents
• Deliver on time & on budget (always)

People

• Coach & mentor the support engineering team
• Conduct peer & individual reviews, testing, problem solving within and across the broader team
• Provide technical subject matter expertise and support in the attraction and recruitment of Product Engineers for the organization
• Participate as a subject matter expert in the attraction, retention, resourcing development & development planning of the broader support engineering team
• Support the people change teams in the design of adoption processes (Customer, Employee & 3rd Party Adoption)

Education

• Bachelor's Degree: Information Technology

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Job Summary

• Apply critical thinking & problem solving skills to contribute to all phases of the development lifecycle & quickly produce well-organised, optimized, and documented source code to deliver high-performing, scalable, enterprise-grade applications.

Job Description

DevOps

• Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve technical problems (Front End, Back End OR Middleware) with high quality solutions

Contribute to all phases of the development lifecycle including

• Evaluate analysis, problem definition, business requirements, solution development & provide recommendations to enable the operational feasibility of solutions
• Quickly produce well-organised, optimized, and documented source code to deliver technical solutions
• Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
• Apply general design patterns and paradigms to deliver technical solutions
• Support the development of CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins / similar tools and deploying to multi-site Kubernetes environments – supporting and managing your applications all the way to production)
• Use & configure modern observability techniques leveraging e.g. aggregated logging via ELK stack, metrics via Prometheus / Grafana / NewRElic and tracing using Zipkin/Jaeger
• Automate tasks through appropriate tools and scripting e.g. Jenkins, Docker, Ansible, Kubernetes
• Debug existing source code and polish feature sets.
• Work with integrated teams and other developers to improve and evolve technical products and services
• Align all application development & development process to Group Architecture & Infrastructure guidelines
• Provide input into project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.
• Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
• Stay ahead of the curve on emerging technologies and development practices and continuously evolve existing knowledge & skill in preparation for cross domain and other experiences e.g. Secure Side, Testing, Infrastructure solutions etc.

People

• Conduct peer reviews, testing, problem solving within and across the broader team
• Support the people change teams in the development of user material (Customer, Employee & 3rd Party Adoption)

Risk & Governance

• Identify technical risks and mitigate these (pre, during & post release)
• Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
• Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents

Education

• Bachelor's Degree: Information Technology

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Job Description

Stakeholder management:

• Work collaboratively with SRM Manager and Sourcing consultants in the development and implementation of sourcing Technology solutions within the Hardware category e.g. PC's Laptops, Mainframe etc.
• Lead development and execution of Sourcing Strategies (agreed category plans)for all assigned initiatives. This would include reviewing of different commercial models/options, ensuring fit with service, relevant supplier strategies.
• Lead specific major sourcing initiatives or elements, which invoke a high degree of strategic and/or business risk and value by aligning to the Group Technology Strategy and Architectural roadmap.
• Support scope decisioning through ‘make versus buy’ assessment targeted at realising greater value for the Group.
• Work with other Group functions and/or Business Absa Financial Services, Allpay, Absa Capital to evaluate and define appropriate commercial model (e.g. alliance, Joint Venture or outsourcing) in support of appropriate business objectives by taking accountability for overall outcomes.
• Lead the development of Sourcing Strategy and category approach and its subsequent effective execution ensuring leading edge practice and that maximum value is derived by using market analysis and benchmarking scenarios.
• Effective management / exploitation of commercial synergies and interdependencies across sourcing initiatives by way of commercial strategy, consistency of process and execution.

People Management:

• Ensure the development of a high-performing team through embedding formal Performance Development and informal coaching.
• Determine and analyse development needs for the team and ensure that identified training requirements are budgeted for and executed.
• Champion knowledge sharing across team and Group Sourcing and ensuring Sourcing team continues to develop and consistently implement best in class tools and techniques Lead, manage and develop direct reports to achieve high performance by providing focus, clarity on assignments, motivation, support and coaching.
• Practise appropriate leadership and management disciplines with direct reports to achieve Business goals e.g. Group Technology Strategy.
• Manage team performance by undertaking personal reviews to reflect achievements against targets by ensuring weekly/monthly one-on-one meetings and agree on continuous improvement.
• Analyse performance and skill gaps through continuous 360 feedback and evaluation of the agreed performance development objectives and targets.
• Ensure Personal Development Plans are complete, training plans executed, and that training effectiveness is monitored.
• Provide input to Human Resources(HR) Account Executive on direct reports’ development and career aspirations and manage assignment allocation in conjunction with HR.
• Provide active leadership and support across wider commercial community within the Bank to enable effective team performance.
• Support and contribute to team building events and team dynamics through personally displaying leadership and team attributes.
• Champion new ways of working with own team and wider community, ensuring new ways of working and cultural changes are embedded by attending appropriate forums and team meetings.

Risk Management:

• Delivery of all commercial and contractual elements of major sourcing initiatives up to contract award by using the standard sourcing methodology Sourcing and Supply Management Policy (SSMP) ensuring all financial, risk, strategic and commercial considerations are optimised.
• Ensure sourcing is in line with organisational and external governance by using and implementing the current ERMF standards.
• Ensure appropriate engagement of the Legal manager, i.e. manage legal input to meet business and sourcing needs by engaging with the sourcing legal team on all contracts.
• Coach team members on all the processes and controls that they have to execute in their daily work and ensure that they understand the reasons for the controls and the consequences for failing to adhere to prescribed processes.
• On a weekly basis, remind the team of their compliance requirements. If any team member does not understand their obligations, highlight to the manager to arrange briefings by the Compliance Officer.
• Make team members aware of all changes to policies, processes and procedures that are being planned for the area and ensure that they are able to incorporate the changes on the effective date.
• Ensure that team members read circulars that are relevant to the area and answer questions they may have.

Supplier Management :

• Effective management of supply side dependencies and interactions up to executive level throughout the sourcing life cycle internally with clients and colleagues and externally with suppliers by ensuring monthly meeting with suppliers are arranged.
• Ensure that monthly meetings are held with High risk suppliers to ensure benchmarking, contract, market analysis are understood and communicated to Group Technology on a monthly basis.

Business Management :

• Coordinate the efforts of the different operational areas under management to ensure minimal duplication of efforts, maximum efficiency and to maximise value for money.
• Rebalance resources between different areas e.g. reallocating headcount or budgets, but within overall approved resources for the year.
• Agree targets and take accountability for the overall achievement of performance objectives in the business area.

Role Requirements:

• Relevant tertiary qualification
• SLA Management Experience
• Analytical skills
• Stakeholder Management
• Relating and networking
• Reporting and Presentation skills
• Strong Negotiation skills
• Managerial role and People Management experience (5 yrs)

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)