Senior Manager: Project Manager - Sandton at Absa Group Limited (Absa)

Job Summary

• To provide advanced project management services and to develop, maintain and enhance operational business relationships.

Job Description

Project Management:

• Guide project teams throughout the initiation, planning, executing, controlling, and closing of a project. Project managers are responsible for planning projects, assembling a project team, and managing project tasks, time, and costs. To do so, the best project managers use robust project management tools to keep all aspects of their projects organized.

Proficient in Project Management Methodologies and Toolsets

• Waterfall Agile Scrum SAFE Lean, Prince and others. Microsoft Projects, Jira, Gantt chart, KANBAN, Task Lists

Key Skills: 

• Problem Solving Organization Decision Making Project Scoping Project Scheduling Project Forecasting Project Scoping Project Budgeting Contract management Vendor management Risk Management Time Management Critical Thinking Change Management Communication High learning agility

Scrum Management:

• A Scrum Master facilitates the procedures of Scrum, a framework for Agile development. This person orchestrates the events, also called ceremonies, such as the daily Scrum and the sprint review. Scrum Masters enable collaboration, resolve conflict, and improve processes. 

The Scrum Master helps the product owner by being a good leader. A Scrum Master:

• holds the Scrum team accountable to the defined sprint goals. implements effective product backlog management. helps the Scrum team understand story grooming and estimated product backlog items. arranges the product backlog to maximize value. facilitates Scrum events. Assisting with the removal blockers and impediments Conflict Resolution Facilitating innovation workshops Driving the continuous improvement initiatives Maintaining tools and reporting of Sprint artefacts and continuous improvement (Working Knowledge of JIRA, Trello, Microsoft TFS, Miro) Standby ROTA creation, maintenance on ServiceNow On-Call Schedules, maintenance of OpsGenie schedules A reachable catch-all or third person escalation for incidents

Process and Framework:

Process Engineer to ensure that the process for delivering services is done in an efficient and quality assured manner.

• Oversees and assesses existing processes and workflows. Optimizes productivity by designing, implementing, and testing new procedures. Assembles reports to document process status and changes. Tracks metrics to discover areas for improvement and monitor upgrades. Communicates findings and proposals to upper management. Utilizes process simulation software to test and find the most appropriate production strategies. Provides thorough instructions for successful implementation of process changes. Conducts risk assessments. Assesses compliance with applicable safety and quality standards. Contributes to departmental efforts by accomplishing related tasks as needed.

Key Skills:

• Excellent analytical and math skills Strong written and verbal communication skills Ability to persuade others to change existing practices Strong attention to detail Proven ability to identify, assess and solve problems Proficient with computer and information technology Familiarity with applicable health and safety regulations

Incident, Event and Problem Management

• Initial heads-up comms. Liaise with Service Delivery Management where necessary. Assist with contacts in other support teams during outages while engineers are troubleshooting Incident reporting and root cause. Previously responsible for the capturing of the Networks Storytelling incident reports, liaison with Problem Management team and SIP actions thereafter Proficiency in ServiceNow, OpsGenie, SolarWinds, ThousandEyes and NetScout tools Coordinate and own tech bridge calls where technical teams need to understand and resolve issues without service delivery managers being involved. Obtaining Tier Approval: When changes need to go through freeze/high stability periods we need CIO approvals.  Scrum master obtains approvals from various sectors. Ensuring that all incidents, events, and problems are categorized in terms of severity, impact and priority.  That full remediation is carried out with services restored at 100% capacity and root causes and improvements provided.

Education

• National Certificate: Information Technology