Latest Job Opportunities at Aramex South Africa

Job Purpose:

• We are seeking a dynamic and results-driven New Business Sales Executive/Business Development Manager to join our team and promote our international express courier services.
• The New Business Sales Executive/Business Development Manager will be responsible for identifying potential clients, developing relationships, and closing sales deals.
• This role requires a strong understanding of logistics and international shipping, as well as excellent communication and negotiation skills.
• This role is pivotal in expanding our market presence and client base across various countries in Africa. The ideal candidate will possess a deep understanding of the logistics industry within the African region, coupled with strong sales acumen and relationship-building skills.
• The ideal candidate will have a strong background in new business sales, a deep understanding of fashion and textile logistics, Technology, Industry & manufacturing Logistics or Healthcare industries and a proven ability to build and maintain client relationships.

Key Responsibilities and Measurements

Key Measurements:

• Minimum of 6 new business meetings per week
• Minimum of 1 new business account signed and billing per month, aligned to monthly revenue target
• Quarterly revenue target achievement review

Key Responsibilities:

• Market Expansion: Identify and pursue business opportunities within the Africa Lane segment, focusing on key industries such as manufacturing, healthcare, technology, and retail
• Client Relationship Management: Build and maintain strong relationships with key decision-makers and influencers within client organizations.
• Sales Presentations: Conduct persuasive sales presentations to showcase the benefits and features of our international courier services.
• Negotiation: Negotiate terms of agreements and contracts with clients to achieve win-win outcomes.
• Proposal Development: Prepare customized proposals and quotations based on client requirements and our service capabilities.
• Market Intelligence: Stay updated on industry trends, competitive landscape, and market opportunities.
• Sales Reporting: Provide regular sales reports and updates to management, including sales forecasts, pipeline status, and market feedback.
• Customer Service: Collaborate with operations and customer service teams to ensure seamless service delivery and resolve any client issues promptly.

Minimum Requirements

• Matric (Grade 12) qualification
• Bachelor’s Degree or similar qualification
• Minimum 3-year corporate sales record
• Proven track record of achieving set targets for a reputable corporate
• Industry as well as product knowledge and experience important
• Experience in presentation and negotiation of business solutions at senior management level
• Valid Code 08 driver’s license and own reliable transport
• Travel locally and internationally

SKILLS

• Customer Focus
• Sound negotiation skills
• An eye for business opportunities
• Ability to work independently with minimum supervision
• Ability to persuade and sell
• Sound communication and interpersonal skills
• Problem solving and creative thinking
• Strategic and consultative selling
• Ability to work with department stakeholders

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Purpose of the Job

• Senior, strategic and commercially minded B2B Marketer and Salesforce expert, who will be responsible for defining and delivering account-based marketing initiatives that generate new sales pipeline and expand on existing opportunities within target accounts.
• Working closely with our sales teams, you'll play a key role in growing our ABM marketing function, an exciting and strategic area of focus for our business.Senior, strategic and commercially minded B2B Marketer and Salesforce expert, who will be responsible for defining and delivering account-based marketing initiatives that generate new sales pipeline and expand on existing opportunities within target accounts.
• Working closely with our sales teams, you'll play a key role in growing our ABM marketing function, an exciting and strategic area of focus for our business.

Job Description

• Create and execute multi-touch account-based marketing plans that focus on demand generation and deal acceleration within our most strategic accounts, including 1 to 1, 1 to few and 1 to many initiatives to help achieve our sales revenue goals.
• Research specific industry sectors, organisations and personas to produce targeted materials and messaging, including customised collateral to support the sales teams across the entire sales cycle.
• Develop strong relationships with the account teams. Act as the link between the sales team and global marketing, ensuring materials meet brand requirements and messaging is consistent.
• Improve marketing effectiveness by identifying opportunities through more effective audience segmentation, marketing techniques, and processes.
• Learn the target market’s pain points and dive deep into their niche.
• Measure and report on the impact of marketing campaigns to support overall account and business goals.
• Keep abreast of current trends in marketing.

Minimum Requirements

• 8+ years B2B marketing experience
• Proven track record with account-based marketing initiatives, targeted vertical campaigns, or demonstrable success impacting pipeline growth.
• Extensive experience developing and executing integrated marketing campaigns using digital tactics, events, webinars and emails as well as content creation.
• Hands-on experience with Salesforce is a big plus
• Experience in the logistics industry is a plus.
• Thorough understanding of the GCC market is a plus.

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Job Description

• Creating user-centered designs by understanding business requirements, user feedback and technology limitations for a mobile payment application
• Breaking any design problem down into viable actionable chunks and solving them with clarity and precision.
• Translating design requirements into style guides, design systems, design patterns and attractive user interfaces.
• Composing designs of reusable components and UI elements.
• Delivering illustrated designs and process flows using Adobe XD.
• Collaborating effectively with the product team and development team and work closely with them.
• Design emailers on both light mode & dark mode.
• Optimize websites for maximum speed and scalability whilst ensuring website function and stability across devices i.e. desktop, mobile and tablet
• Staying up to date of UX trends and look for creative ideas and inspiration from new trends and events.
• Ensure that all designs, pages, sites, and emails adhere to company brand guidelines, always acting as a brand champion

Job Responsibilities - Experience and Education

• Minimum of 5 years experience as a UI / UX designer
• Bachelor's or Master’s degree in interactive design, new media design or related design field preferred
• Excellent knowledge of Android and iOS components and UI related aspects of programming frameworks
• Strong working knowledge of prototyping and related design tools
• Strong conceptualization ability, strong visual communication ability, drawing skills and sketchbook technique
• Exceptional design skills, production value and attention to detail
• Understanding of common software development practices
• Basic knowledge of HTML & CSS

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Key Responsibilities

• Responsible direct cost supplier invoices  
• Allocate all direct costs to relevant GL-code
• Dispute discrepancies with relevant suppliers
• Reconcile the suppliers accounts
• Capture all transactions to SAP
• Process supplier payments
• Submit remittances to suppliers  
• Filing

Minimum Requirements

• Matric Certificate
• Degree or diploma in Accounting advantageous
• Strong Microsoft Excel skills
• Experience in the Freight forwarding industry; covering Domestic, Express, Freight and logistics
• Experience in SAP advantageous
• Experience in AP accounts reconciliation

Skills

•  Well organized
• Teamwork
• Attention to detail
• Ability to work well under pressure
• Adaptability
• Strong interpersonal skills

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Key Responsibilities

• Has intimate knowledge of customer needs and ability to provide solutions
• Work with CSD manager to develop and implement service initiatives to improve the customer experience
• Adhere to customer service policies and procedures to maximize the customer satisfaction in every customer transaction
• Analyse sources of service failures, identify probable route causes and recommend solutions
• Continuously encourage the team to solve customer enquiries and complaints
• Manage daily customer complaints and ensure timely resolution.
• Develop and coach the team on dealing with customer requests, enquiries, and complaints.
• Handle all escalated queries
• Monitor daily call stats of the team
• Training and coaching of standard operation procedures of the department
• Handle all overflow of calls and incoming calls
• Planning team shifts and leave days
• Resource management, people and equipment
• Updating of performance management sessions of agents
• Complete missing parcel procedure
• Ensure all late freight \ line hauls and deliveries are actioned timeously, allocate queries to agents via email
• Resolve standard customersf requests and route issues that require follow-up to customer service, commercial and operational teams
• Communicates customer inquiries/messages/feedback to relevant team members
• Provide satisfactory service to customers
• Handle escalated queries from branches, agents and clients
• Full resolution of escalated queries in the most efficient time

Minimum Requirements

• Minimum requirement is a Matric (Grade 12)
• Three years call center experience
• Proven track record with managing a team
• Strong communication skills Excellent command of the English language
• Customer Centric Per sonality
• Computer Proficiency
• Minimum of 3 years of experience within related field