Current Job Vacancies at Discovery

Key Purpose

Discovery is offering a great opportunity to join its fully serviced in-house digital marketing team. We are looking for a passionate, creative, and hardworking Digital Advertising Specialist that lives, eats, and breathes targeted online campaigns and soaks up the latest in industry best practices and trends. The successful individual will be a digital advertising all-rounder with experience in search, programmatic and display channels. To ensure success as a Digital Advertising Specialist, you should have in-depth knowledge of digital marketing techniques, excellent interpersonal skills, attention to detail and be able to work to strict deadlines and within allocated budget.

Areas of responsibility may include but not limited to:

• Execute effective digital marketing strategies across channels; make sure campaigns are optimised regularly for best results.
• Monitor campaign budgets and ensure we stay within budget.
• Produce reports as required with key metrics and detailed analysis and insights.
• Conduct market research and competitor analysis.
• Stay on top of digital advertising trends, skills, platform changes and best practices and implement new learnings where required.
• Train and guide junior staff members.
• Maintain good relationships with external parties like Google and Meta account managers as well as any other providers we work with.

Competencies

• Google Ads and Facebook Business Manager (required).
• Programmatic (DV360 or similar) (advantageous).
• LinkedIn business manager, Microsoft and X (previously Twitter) ads manager (advantageous).
• Google Analytics (advantageous).

Education and Experience

• Marketing and/ or Communications Tertiary qualification (required).
• A minimum of 3 years PPC experience (required)
• Google Ads, Facebook Blueprint, Google Analytics certification (advantageous).

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Key Purpose

The primary function of this role is to effectively respond and handle e-mail queries, calls and policy change requests from external clients and their admin teams/offices to provide high quality levels.

Areas of responsibility may include but not limited to

• Ensure daily individual targets are met as a collective to reach daily TWT (today’s work today)
• Effectively respond to client queries and process changes in order to provide high quality service
• Liaising with Franchises in order to provide quality customer service
• Effective interpretation of written requests/queries to provide an appropriate action
• Managing servicing quote requests from Franchises in line with daily TWT (today’s work today)
• Responsible for building and maintaining a long terms relationship with external clients (DCS, DFC, and Brokers) and admin to encourage collaborative culture

Education and Experience

Essential:

• Matric
• 2 – 3 years’ of working experience within an administrative role in the financial services / insurance industry
• At least 1 years of experience in a call centre role within the insurance/financial services industry

Advantageous:

• At least 1 year of exposure to a servicing related role (i.e. basic servicing)
• 2 – 3 years of working experience within Discovery Life Client Services or an administrative role in Discovery Consulting Services (DCS)

Technical Skills and Knowledge

Essential:

• Good time Management skills
• Excellent customer service ability
• Excellent verbal and written communication skills

Advantageous:

• Good understanding of Discovery Life products, processes and systems
• Proficient in Afrikaans

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Key Purpose
The key purpose of a Transition Analyst is to facilitate successful organizational change by leading the people side of transitions. Transition Analysts apply structured processes and tools to achieve desired outcomes for programs or projects. Their responsibilities include conducting readiness assessments, impact analyses, and stakeholder engagement. They collaborate with various teams to support adoption and usage of change initiatives, ultimately enhancing business benefits. Additionally, they play a crucial role in improving user proficiency with project changes and ensuring faster adoption rates

Areas of responsibility may include but not limited to

• Identify, understand and position the details of the change and the impact on people.
• Apply the transition management methodology to achieve operational readiness and ensure a smooth transition.
• Facilitating high levels of engagement throughout the change journey.
• Coaching and supporting Junior Transition Analysts, Transition Analysts, and Business Analysts within the delivery team, as well as Change Champions and Change Agents to execute their unique roles during change to ensure the achievement of successful change results.
• Team cohesion and continuous improvement to contribute to the innovation, knowledge management and skills development within the broader team.
• Navigating the human dynamics of change by overcoming individual barriers to change that may manifest as change-resistant behaviours.

Personal Attributes and Skills

Behavioural skills

• Action orientated, Communicates effectively, Resourcefulness, and Collaboration

Technical Skills

• People & Change Management, Business Analysis, Project Management, Process Analysis & Mapping, Training design, Graphic design, Strategy, Problem management, Managing resistance to change, Business writing (reports) and Presentation.

Education and Experience

• Relevant graduate qualification / relevant experience including qualifications in the principles and practices relating to Industrial Psychology / Organisational Development / Project Management / Business Analysis.
• Atleast 5 years’ experience is working as a Business Analyst / Functional/Clinical Analyst / People Change Manager / Project Manager.

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Job Purpose:

Training of Financial Advisors, Broker Consultants, and Independent Financial Advisers through first level initial support, through to development and ongoing proficiency training sessions. This role involves partnering with key stakeholders to proactively identify learning requirements aligned to franchises/business objectives.

Key Outputs may include but are not limited to:

• Conduct regular financial planning, practice management, product/systems and where relevant, human skills training sessions to Financial Advisors, Broker Consultants, IFA’s and any other necessary sales and distribution roles
• Conduct business needs analysis to determine training requirements to drive business and individual (DFc,BCs, DCs) performance
• Conduct research, develop and implement advanced fit for purpose workshops or training programs aligned to business requirements.
• Managing of stakeholders at all levels to support and deliver on Franchise/Business unit specific learning requirements
• Monitor and evaluate the effectiveness of training to ensure optimal learning and development
• Provide mentoring and coaching to team members within the Division
• Consider strategic alignment when co-creating learning solutions with the business area(s) ensuring the future learning needs of the business are met.
• Drive innovative and disruptive learning experiences, incorporating industry leading best practice, to enable the salesforce to meet the changing business priorities and challenges in terms of future skills and capabilities.
• Ensures continuous development of knowledge and skills related to products, financial planning and incorporates this into learning interventions
• Develop professional internal and external collaborative relationships to ensure that the business needs are constantly met, and continuous feedback is provided.
• Monitor, track and evaluate the success of learning initiatives/deliverables and recommend improvements to enable successful business solutioning/execution
• Analyse local and international trends, using insights to support the forecasting of future changes in the Financial Services industry.
• Use expert knowledge of learning principles to ensure that learning relevant, retained, and fit for purpose
• Maintain a high level tech and facilitation skill, both the physical and virtual classroom
• Travel as and when required to conduct the training

Experience:

• 2 - 3 years experience as a financial advisor  
• Financial planning and soft skills/ sales skills knowledge and experience in a learning context
• 2 years experience with dealing with complex projects ( end -to-end)
• Related BCOM degree
• CFP qualification NQF 6 financial planning qualification will be considered if additional experience is present

Competencies:

• Passion for financial planning and the financial services industry
• Continuously gains ongoing knowledge about products and financial planning to operate on an expert level
• Takes initiative and works under own direction
• Takes responsibility for actions, projects and people
• Motivates and empowers others
• Upholds ethics and values; demonstrates integrity.
• Easily establishes good relationships with customers and relates well to people at all levels.
• Gains clear agreement and commitment from others by persuading,
• Consistently achieves all goals.
• Works hard and puts in longer hours when it is necessary.  
• Analytical Thinking Ability: ability to split a task or problem into its component parts and use these in a logical and systematic manner to reveal all the implications of the consequences of situations.
• Communication Skills: able to communicate clearly both verbally and in writing.
• Reporting Skills: ability to consolidate information and compile reports reflecting the necessary relevant information
• Ability to communicate logically and objectively are essential components of this role.
• Assertiveness coupled with flexibility and adaptability.
• A quality orientation with acute attention to detail.
• Retain a formal and professional manner.
• Well organised
• Excellent facilitation skills
• Conflict Management
• Expresses opinions, information and key points of an argument clearly.
• Makes rational judgments from the available information and analysis.
• Probes for further information or greater understanding of a problem.

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Key Purpose of the role

The position is responsible for the day-to-day administration and managing a small team within Umbrella Fund Operations, within the Retirement Funds business unit. This is a core administration function, and the incumbent would be required to holistically manage and control a portfolio of different Retirement Fund disciplines, for example monthly contribution, claim, investment option, individual transfer in, section 14, section 28 processes. The incumbent must ensure that processes and procedures are implemented, maintained and improved. The incumbent needs to ensure operational activity is conducted within regulatory frameworks, accurately, effectively and efficiently. The incumbent must ensure that he/she has the knowledge, skills, tools and competencies required to perform the required job within service level agreements. The incumbent must have an appetite to be part of a growing new business unit, continuous improvement, able to adapt to change easily and play a roll in change management within the team, challenge the status quo, inspire and motivate others. The incumbent will continually review existing processes and procedures in order to ensure the delivery of committed services to the Umbrella Funds Clients.

Areas of responsibility may include but not limited to

• Processing of all daily and monthly transactional activity within agree service levels.
• Performing QA function for document verification where necessary.
• Ensure that day to day administration is accurate, compliant and abreast with regulatory frameworks such as, Pension Funds Act, Tax Act, Rules of the Discovery Life Umbrella Pension and Provident Funds, Participating employer special rules. Ensures delivery of key operational attributes such as data completeness and data quality.
• Dealing with queries from internal stakeholders, communicate effectively with clients to resolve queries and escalations, ensure client expectations are met.
• Dealing with the Human Resources function for staff managed. Ensure others are trained on the processes and systems. Provides staff with clear direction. Sets appropriate standards of behaviour and outputs. Delegates work appropriately and fairly. Motivates and empowers others.
• Prepare management and client report for submission to superiors.
• Dealing with escalated calls or queries from internal stakeholders, communicate effectively with clients to resolve queries and escalations, ensure client expectations are met.
• Develop and maintain excellent business relations with internal and external brokers.
• Managing projects.
• The incumbent is the Subject Matter Expert in Retirement Fund areas under management. Produces new ideas, approaches or insights. Produces range of solutions to problems and do root cause analysis. Effective decision-making by “out of the box” thinking and weighing up risks involved.

Personal Attributes and Skills     

The successful candidate must demonstrate the following competencies

• Communication Skills: able to communicate clearly both verbally and in writing.
• Reporting Skills: ability to consolidate information and compile reports reflecting the necessary relevant information
•  Ability to communicate logically and objectively is essential components of this role.
• Attention to detail
• Very organised
• Conflict Management
• Expresses opinions, information and key points of an argument clearly.
• Probes for further information or greater understanding of a problem.
• Relates well to people at all levels.

Education and Experience

• Matric - essential
• 5 years Employee Benefits , Retirement Funds, Umbrella Fund experience – Essential
• 3 - 5 years’ experience in a supervisory role- Essential
• NQF level 6 or similar is advantageous
• Relevant Industry Qualifications – Wealth Management, Introduction to Retirement Funds – Advantageous
• MS Office – Advanced Excel Skills, Retirement Fund and Umbrella Fund operations, Accounting, Investments,

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Key Purpose

To deal with administration and queries relating to the claims process and to communicate further requirements on claims.

Areas of responsibility may include but not limited to

• Telephonic and written correspondence with clients, including doctors, claimant, financial advisors, solicitors etc.
• Setting up of payment of benefit or medical report payments.
• Notification to Re-assurers regarding details of the claims.
• Administration of unemployment claims for waiver of premium.
• Administration and preparation of documentation for claims.
• Referral of claim for to management, forensics, chief medical officer for input.
• Capture and report on claims statistics.

Personal Attributes and Skills

• Delivering Results and Meeting Customer Expectations
• Coping with Pressure, Setbacks and Time Keeping
• Deciding and initiating action
• Working with People
• Following Instructions and Procedures
• Relating and Networking
• Problem Solving
• Presenting and Excellent Communication Skills
• Adapting and Responding to Change
• Achieving Personal Work Goal

Education and Experience

• Matric is essential
• 1year client services experience within the life insurance industry is essential.
• 1 year claims administration experience advantageous.
• 2 years’ prior experience within a UK Insurance environment is advantageous.
• An intermediate understanding of long term Insurance in a UK environment
• An intermediate understanding of Microsoft Office

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Job Description

The successful candidate will be expected to lead, manage and guide a team of  Telesales consultants to reach required targets. To facilitate any necessary course of action to achieve this purpose.

Key purpose

To lead, manage and guide a team of Telesales consultants to reach required targets. To facilitate any necessary course of action to achieve this purpose.

Key Outputs

• The successful candidate will be expected, but not limited to perform the following key outputs:
•  Leading and managing a team of 10 – 12 telesales agents
•  Performance Management, coaching and developing team.
•  Drive staff to achieve required targets and is accountability for teams overall sales targets
•  Assessment of consultants calls - QA.
•  Assisting with interviews & Role plays.
•  Dealing with elevated queries/problems.
•  Managing the ongoing relationship between brokers.
•  Ensuring continual communication between management and staff.
•  Adhere to and enforce internal policies.
•  Inspire, motivate and support team.
•  Able to work overtime from time to time, which may include weekends.

Personal attributes and skills

•  Excellent verbal and numeric communication skills
•  Sales Orientated
•  Quality driven
•  People-focused
•  Quality driven
•  Attention to detail
•  Strong Interpersonal Skills
•  Strong Leadership skills
•  Problem solving skills
•  Decision making skills
•  Stress tolerance
•  Excellent time management skills
•  Organizational awareness

 Ability to work within a team and drive team culture

Qualification & Experience

•  Grade 12 – essential
•  4 years outbound/ Inbound experience – essential
•  3 years Team Leader/leadership experience – Non negotiable
•  Proficient in English – essential (writing, reading, speaking)
•  Bi-lingual – advantage (writing, reading, speaking)
•  Computer literate - MS Office, especially Excel – essential
•  Regulatory Exam and NQF 5 FAIS credits
•  BCOMM or related degree will be advantageous

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Key Purpose

To deliver world class service to all Discovery Health Members, Providers, Employer groups, Hospitals, and Brokers by supporting and fully resolving their queries through various servicing channels, primarily over the telephone.

To effectively manage the risk of in-hospital admissions by using your clinical knowledge and integrating this with your understanding of the benefits of the scheme and ensuring accurate information regarding funding

Key outputs

The successful applicant will be responsible for but not limited to the following job functions:

• Confirming benefits according to set protocols and funding rules
• Accurately obtaining and capturing information to confirm correct funding
• Servicing all key stakeholders telephonically and via other servicing channels until the query has been resolved
• Servicing key stakeholders in a customer centric way to ensure that we live by our service principles
• Keeping up to date with product changes and benefits to ensure that all key stakeholders are accurately serviced
• Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
• Achieving and exceeding key performance metrics relating to service delivery
• Keeping abreast of continuous process, product updates and digital tools
• Dealing with multiple interactions
• Consistently utilizing all servicing tools available

Competencies and Skills

Behavioural Competencies

• Following instruction and procedures (Self-development)
• Analysing  (Managing Complexity)
• Learning and Researching (Nimble Learning)
• Presenting and communicating information (Communicating effectively)
• Delivering results and meeting customer expectations (Customer focus)
• Deciding and initiating action (Decision Quality)
• Working with people (Collaborating)
• Writing and reporting (Communicating effectively)

Knowledge

• Anatomy and Physiology

Skills

• Time Management
• Verbal and written communication

Personal Attribute and Skills:

• Customer Centric
• Knowledge of Anatomy and Physiology
• Time Management

Education and Experience

Education:

• Matric
• South African  accredited Clinical Qualification

Experience

• At least 6 months working experience in a customer services or clinical environment

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Key Purpose

Within the Care and Claims system area, the Java developer must work together with Business Analyst, System Architect and managers, to understand the overall business need and the requirements, design the system solution using various approaches and technologies, implement the designed solution in the system with high quality source codes. 

The Java Developer will support the projects throughout the project lifecycle, including requirements, design, implementation, release and post release support. 

The Java Developer in the Claims and Care area must be technically support and maintain the deployed applications on dev, test and production environments.

Areas of responsibility may include but not limited to:

The successful candidate will be required to perform but not limited to the following key outputs in respect of the Care and Claims portfolio:

• The system development life cycle and involvement in each stage the defined system development tools, processes and workflows 
• Part of the team in distinguishing between business, functional and non-functional requirements and how to implement them 
• Delivery of high quality source code and the technologies used and the systems components structure 
• Develop, test, and maintain the deployed application software with high quality 
• Analyse, maintain and enhance existing application and troubleshoot issues with efficiency 
• Perform accurate development estimation 
• Hybrid working mode

Competencies

The successful candidate must demonstrate the following competencies:

• Software release management 
• Solution Design and Implementation 
• Software testing and Test Driven development 
• Software deployment and maintenance 
• Change control 
• Time management and prioritization 
• Analytical and problem solving skills 
• Self-starter who takes ownership, is accountable, and is able to work under minimum supervision 
• Excellent written and verbal communication skills 
• Can help with quality assurance and provide comments 

Education and Experience

• BSc Computer Science or equivalent 3-year IT qualification
• 3+ source code Java (version 8) development experience (support and maintenance)
• Deep understanding of the SpringBoot Framework, Hibernate
• WebLogic, JBoss Application Server experience  
• Presentation layer development (JSP, JavaScript, Angular 6, JQuery)
• SOAP, REST, XML, XSLT, Web Services experience  
• Maven, ANT build scripts
• JMS, Tibco EMS experience  
• Java Batch Scheduling (Flux, Quartz) experience 
• Knowledge with Business Rules Management Frameworks and continuous integration
• Experience with DevOps (Atlassian Suite) and Linux (L5, LVS, Apache) 
• Experience with containerization virtual systems (Kubernetes, OpenShift, Docker)
• Exposure to an agile methodology driven environment
• Experience in the delivery and deployment of projects within the SDLC within a high