Team_Leader_Telesales_Discovery_Connect_KZN at Discovery Limited

Job Description

The successful candidate will be expected to lead, manage and guide a team of  Telesales consultants to reach required targets. To facilitate any necessary course of action to achieve this purpose.

Key purpose

To lead, manage and guide a team of Telesales consultants to reach required targets. To facilitate any necessary course of action to achieve this purpose.

Key Outputs

• The successful candidate will be expected, but not limited to perform the following key outputs:
•  Leading and managing a team of 10 – 12 telesales agents
•  Performance Management, coaching and developing team.
•  Drive staff to achieve required targets and is accountability for teams overall sales targets
•  Assessment of consultants calls - QA.
•  Assisting with interviews & Role plays.
•  Dealing with elevated queries/problems.
•  Managing the ongoing relationship between brokers.
•  Ensuring continual communication between management and staff.
•  Adhere to and enforce internal policies.
•  Inspire, motivate and support team.
•  Able to work overtime from time to time, which may include weekends.

Personal attributes and skills

•  Excellent verbal and numeric communication skills
•  Sales Orientated
•  Quality driven
•  People-focused
•  Quality driven
•  Attention to detail
•  Strong Interpersonal Skills
•  Strong Leadership skills
•  Problem solving skills
•  Decision making skills
•  Stress tolerance
•  Excellent time management skills
•  Organizational awareness

 Ability to work within a team and drive team culture

Qualification & Experience

•  Grade 12 – essential
•  4 years outbound/ Inbound experience – essential
•  3 years Team Leader/leadership experience – Non negotiable
•  Proficient in English – essential (writing, reading, speaking)
•  Bi-lingual – advantage (writing, reading, speaking)
•  Computer literate - MS Office, especially Excel – essential
•  Regulatory Exam and NQF 5 FAIS credits
•  BCOMM or related degree will be advantageous