Customer Service Specialist | EAF region at UPL

Co-ordinating :

• Receive forecast for region – plan based on stock availability, labels and transport.
• Ensure all pricing, Product codes [SKU], availability are in order
• Monitor and manage stock levels by giving warehouse permission to despatch & relabel stock accordingly [EAF region]
• Be aware at all times of SOH and Orders
• Giving regular customer feedback and follow ups
• Collaborate and consult with Supply Chain & Procurement/Operations Manager on the delivery of goods and services as per commercial demand
• Keeping the Commercial team and customers updated regarding:
• product availability
• out-of-stock items
• supply issues/delays
• plant stoppages/downtime
• relabelling activities
• general issues affecting supply (beyond the control of the team)
• Coordination with Supply chain/Inventory Manager to ensure Manufacturing/Planning/Distribution will lead to the delivery of products to customers as per demand.
• Participating in system enhancements to assist in operational efficiency (Forecast, DC process) and increase service levels.
• Ensure correct monthly pricing is loaded into the system and orders are booked out accordingly
• Revalidation of stock as required and COA distribution.
• Managing stock requirement together with Operational and planning team to pull stock from national depots to service customer.

Business Tenders:

• Receipt all pricing and volumes from Commercial Manager
• Manage Sales and tender volumes accordingly to pricing and volumes given
• Advising customer of volumes taken on specific tenders
• Stock sourcing and planning for Business Tenders
• Ensure deliveries are completed as per call-off schedules.

Order Processing & Order Management:

• Process order in SAP and manage dispatches based on stock availability and allocation
• Maintain and update any existing orders
• Advising stock availability
• Plan labels procurement and relabelling projects as per FC and orders.
• Ensure deliveries are completed as per call-off schedules.

Knowledge, Skills and Experience Required

Technical Requirements:

• Stock Management
• Excel
• SAP Experience
• At least 5 years administration within a sales environment and customer care in Agricultural Chemicals, local and exports
• Degree Supply chain/ B.Com
• Agricultural market Export Experience beneficial

Behavioural Requirements:

• Strong team player and able to work across multi stakeholders.
• Attributes of working alongside local, regional & matrix teams globally
• Strong analytical skills and abilities
• Accelerated responses to tasks and projects.
• High level of Rigour & Accuracy
• Attention to detail in data intelligence & analysis.
• Ability to work autonomously.
• Ability to deal with adversity (Resilience)
• Focus on delivery results & process optimization and continuous improvement.
• Cross functional communication skills
• High level of personal ethics and purpose
• Strategic Decision Support   - Collaborate closely with Planning and Procurement Managers to analyse data related to price and volume trends, seasonality, and supply chains. The objective is to provide strategic decision support, enabling the organization to make informed and effective planning and procurement decisions.