Career Opportunities at NTT Ltd.

Qualifications and Requirements:

• Bachelor's degree in computer science or software engineering.
• 3-6 years of Progress OpenEdge ABL/4GL experience.
• National diploma or degree in computer science or information technology.
• Front end and back-end Progress programming.
• Strong coding working experience.
• Knowledge of JavaScript, JQuery, and HTML5.
• Progress relational databases, 4GL Development OpenEdge Application.
• Thorough knowledge of software development principles and practices.

Roles and Responsibilities:

• OpenEdge database administration regular maintenance duties.
• Providing support, maintenance, and enhancement to new and existing systems.
• Developing and testing solutions.
• Ensuring accuracy of output on business-critical systems.
• Analyzing user requirements and then developing systems that meet their requirements.
• Creating the Imagemakers API, separating the business logic and front end.

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As an Avaya Engineer (L3), you will be responsible for the information technology (IT) support of our business. You will provide IT technical support to all teams within the organisation and ensure that they have access to their devices and data wherever they are in the world. You'll be able to build strong relationships with colleagues from other departments in order to share knowledge or solve problems as a team. You should also be comfortable working under pressure, as your work may involve managing multiple projects at once.

Requirments:

• 6 - 8 years’ work experience
• 5+ years’ experience required in Avaya Telephony administration as a Senior Support Engineer within a medium to large ICT organisation
• Working knowledge of technical documentation and experience in co-ordination with TAC
• Expert knowledge on the management of Avaya concepts and Contract Centre architecture within the supported technical domain
• Diagnostic skills in hardware and software products
• Effective written and verbal communication skill
• Self-disciplined with good time management skills
• Fault analysis / troubleshooting skills; be able to read & interpret technical documentation
• Strong focus on customer satisfaction
• Customer focus with good attention to detail
• Have initiative and be a team player
• Fully competent on the use of Microsoft Office
• Driver’s licence and own transport

Formal Qualifications:

• Minimum NQF 7 (360 points)

Following certifications are strongly recommended

• –ACIS-6202 (Avaya Aura Contact Center Implement
• –ACIS-6209 (Avaya Aura Contact Center CCT and Multimedia Implement

The following certifications would be advantageous

• ACSS-3300 (Avaya Aura Contact Center Support
• ACSS-3305 (Avaya Experience Portal with Proactive Outreach Manager Support

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Want to be a part of our team?

Provides primarily pre-sales technical support for the development and implementation of complex products/applications/solutions. Uses in-depth product knowledge to provide technical expertise to sales staff and the customer through sales presentations and product demonstrations. Assists the sales staff in assessing potential application of company products to meet customer needs and may prepare detailed product specifications for the development and implementation of customer products/applications/solutions. May create detailed design and implementation specifications for complex products/applications/solutions. May build a mini-application based on customer requirements to demonstrate feasibility of the application, often requiring rapid prototyping and/or product demo for client. May provide consultation to prospective users and/or product capability assessment and validation.

Working at NTT

• Design infrastructure solution architectures that include Private & Hybrid cloud technologies as part of presales engagement with the client​
• Engage with Cloud & Platform Solution Architects to assist on large, complex deals requiring multi-site design, custom infrastructure solutions & dedicated environments​
• Perform as a subject matter expert on Data Centre technologies such as Pure Storage, Dell HCI, Rubrik with responsibilities to align client proposed design to Reference Architecture & Blueprints​
• Articulate value proposition, present solution, and build value throughout the sales process with all departments of the client organization​
• Perform necessary research of third-party technologies, tools, and applications that are introduced during the pre-sales process​
• Lead the definition of a Managed Services solution that meets the agreed requirements​
• Contribute to sales process improvement, including developing knowledge bases, sharing practices with other Solution Architects​

What will make you a good fit for the role?

• 5-7 years experience as a Data Center Architect role or Infrastructure Architect​
• Experience in working with vendors to scope and price complex BoMs (Commercial experience is key)​
• Applied Azure and/or AWS infrastructure architect and presales skills (Desired)​
• Expert level understanding of infrastructure components (storage, compute, networking) required for virtualization, hybrid computing environments.​
• Excellent Communication and Presentation skills​
• Ability to Facilitate workshops with clients and NTT teams to discover requirements, present solutions and obtain client buy-in​

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The role of Software Applications Development Management is an information technology professional who takes accountability for the directing, design, development and implementation of new applications and upgrades for systems to meet business requirements. This people management role directs the design of new applications from conception to completion and oversees the technical staff involved with the development project(s), including overseeing and directing software application upgrades.

Key role and responsibilities:

• Ensure that software applications development projects with clients are executed
• Perform proof of concept as and when required and ensure that development costs and activities remain within budget
• Use business requirements to advise on the design, deployment and operation of infrastructures
• Help determine how technology can be applied to meet external client and business requirements by crafting high level solutions and work breakdown
• Work closely with various external stakeholders to define the scope or boundary of the concepts which includes a cost benefit analysis, risk management plan and a feasibility study
• Ensure the delivery of the design and completion requirements to application development team
• Translate the business and external client needs to various teams and assigns  development tasks
• Take accountability for the development of applications and takes on more complicated programming activities
• Assist the team and resolves any technical issues during the design, development and implementation phase of the project
• Ensure the appropriate testing of applications for efficiency and resolve escalated problems with the design prior to deployment
• Ensure that the development phase is documented to ensure the development of procedures for application use.
• Oversee and manage the maintenance of procedures and tools to ensure availability
• Direct the implementation of the application by ensuring the evaluation, testing and modification of the application until its functionality meets business and external client goals
• Oversee and manage the provision of the relevant documentation, training and support to the relevant teams to ensure the highest level of performance
• Research and investigate emerging infrastructure and application technologies and the best practices associated with them.
• Coordinate the activities and ensure effective performance through excellent communication
• Conduct detailed quality assurance and automated testing requirements, processes and guidelines

Knowledge, skills and attributes:

• Good knowledge of project management principles
• Expert knowledge on multi-technology application and infrastructure design best practice
• Holistic view of such technology environments including hardware platforms, applications, databases, operating systems and storage
• Ability to build a cohesive team and to manage people effectively
• Ability to coach, mentor and develop the team
• A thorough understanding of the strategic vision for the software applications development department and the ability to set the long-term direction of the team
• An ability to balance and plan the short-term actions of the team
• Strong communication skills, including the ability to be influential and persuasive with stakeholders
• The ability to manage time effectively while setting the tone of the team through modelling and leadership
• Display a high level of detail consciousness by closely monitoring work progress in order to produce the required results
• Knowledge and understanding of all relevant industry standards
• Knowledge and understanding of best practices for software applications development
• Ability to interact with a variety of internal team members at different levels n the organisation
• Solid presentation skills
• Display a high level of detail consciousness by closely monitoring work progress in order to produce the required results
• Solid written and verbal communications skills
• Ability to work with and manage many projects within the required deadlines
• Relevant technical skills such as programming languages, complex programming applications and troubleshooting
• Competent in writing and executing complex code
• Strong ability to resolve performance issues and deliver effective solutions to problems

Academic qualifications and certifications:

• Bachelor’s degree or equivalent in Computer Science, Information Systems, Engineering or equivalent
• Relevant coding bootcamp, MOOC certifications required

Experience required:

• Professional experience with a strong background in all aspects of software application development
• Proven work experience as a Software Applications Development Manager
• Hands-on experience with a variety of software applications
• Hands-on experience with a wide variety of computer software, hardware, and peripherals, including Microsoft365 
• Demonstrated experience in building, managing and leading software development people as a line function
• Demonstrated experience of dealing with relevant stakeholders, building strong relationships and negotiating with decision makers and influencers
• Demonstrated experience of delivering consultancy type projects, utilising Agile or Waterfall methodologies
• Experience of IT in a complex business environment with the ability to translate technical concepts into business terms
• Demonstrated experience of negotiation or management of third-party services
• Demonstrated experience in developing and implementing relevant strategies in a multi supplier environment, managing third party services  
• Has had previous people management responsibilities and/or allocation of resources within a department or project environment

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This role is responsible for assisting the Cloud Service Division's deliver towers and platform teams develop and maintain GTM collateral, enabling sellers to accelerate the creation of pipeline creation and conversion.

This will entail:

•  Creating repeatable frameworks for effective launches of new GTM’s / portfolio and working with relevant parties (Towers, Marketing, Enablement, Alliance CoE’s) to ensure the framework is executed upon where required.
• Creating repeatable frameworks for always on GTM campaigns to both solution sellers / general sellers for key growth products. Own schedule / distribution to ensure sellers are only enrolled in a single always on campaign.
• With Marketing, own CSD centralized GTM collateral (e.g. ACE Platform Slides).
•  Act as subject matter expert for towers, supporting them in creating required GTM collateral, ensuring it meets NTT standards.
• Working with the marketing teams and the Solutions Lead, support the Partner CoE’s with the creation of collateral to support pipeline generation from the partners.

Working at NTT

• The GTM Solutions Specialists participate in the delivery of solution design, configuration, and escalated problem management of solutions and services in client environments. This position is required to offer pre-sales support by identifying opportunities and contributing to the design and configuration requirements related to client proposals. They work towards expert-level certification, whilst at the same time developing business knowledge.

Key Roles and Responsibilities:

• Participate in the creation and delivery of technical solutions to clients by engaging with them during the planning and solution definition phase and defining the standards of work (SoW).
• Offer detailed technical support in the analysis of user and technical requirements, specifications development, solution design, and development, propose technical solutions and provide a high-level design of technical or service solutions to meet the client’s requirements.
• Provide user support and assist with troubleshooting and design, configuration, and escalated problem management.
• Participate in the development of technical training and training programs.
• Identify opportunities and contribute subject matter expertise to the design and configuration requirements in relation to RFP / RFI and proposals of low complexity.
• Collaborate with internal stakeholders to define the solution roadmap and milestones.
• Work on strategic projects that enhance current solution concepts and/or the creation of new ones.
• Work closely with the sales team to evaluate and activate new accounts.
• Contribute to the knowledge base of solutions and services by sharing best practices and lessons learned with clients.
• Understand the client’s environment, business needs and provide expertise and consulting on the relevant solutions.
• Work closely with vendors to understand their strategies for solutions and services, can articulate the roadmap, and associated impacts for clients.

Knowledge, Skills, and Attributes:

• Strong understanding of IT industry environment and business needs
• Demonstrate knowledge of the market, verticals, horizontals, business administration, and business change
• inability to lead technical design workshops with the client and NTT stakeholders
• Possess good technical, quantitative, and analytical skills
• Possess the ability to work with clients and business teams to create client-orientated solutions and services
• Demonstrate interpersonal skills with the ability to develop and maintain strong stakeholder relationships
• Ability to recognize opportunities for enhancement and continuous improvement
• Ability to engage with a variety of stakeholders and colleagues at all levels
• Ability to establish and manage processes and practices through collaboration and the understanding of business
• Ability to manage urgent and complex tasks simultaneously

Academic Qualifications and Certifications:

• Bachelor’s degree - BSc / Bcom Informatics Qualification preferred
• Project Management certification

Required Experience:

• Demonstrable experience in a similar role within a related environment
• Experience working across multiple domains
• Project management experience
• Demonstrated experience working with clients to understand their requirements and define appropriate solutions

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The Software Sales Specialist is the demand generating engine for the software business and has the primary objective to pursue and land qualified sales leads. The purpose of this role is to identify new opportunities from a selection of existing accounts, and present solutions, value propositions, partner configurations, cost structures and revenue models to the client.

A substantial amount of time will be spent on engaged selling or supporting the sales process in partnership with Client Managers. They contribute to the pre-sales process by working with pre-sales architects to create the best solution design for the client.

Key role and responsibilities:

• Shares responsibility for win strategy with sales, challenge sub-optimal RFPs with an alternative approach focused on business value and a set of insights to differentiate. Drives overall software sales engagement, pricing, and commercial & contractual terms
• Responsible for the Annual Recurring Revenue (ARR) KPI
• Responsible for developing the sales strategy with the Software/GTM Leadership and executing in region/country
• Build required sales plans to position the components (that create the various Enterprise Agreements and / or Enterprise License Agreements) with the client
• Act as the subject matter expert for Client Managers on all software licensing questions and navigate the client to the correct options based on their needs
• Identify and drive Enterprise Agreements to upsell opportunities across all GTM areas
• Drive the education programs into the Client Managers to ensure they understand the software sales motion to accelerate scalability of you as a software sales specialist
• Maintain Subject matter expertise in a technology domain, multiple domains or solutions set
• Support the closure of sales based on technology domain knowledge
• Address the technology conceptual challenges during the sales process
• Maintain a high level of relevant product and service knowledge to have meaningful conversations with potential and existing clients
• Maintain awareness of the competitive landscape, market pricing, and strategy and how to penetrate a new market

Knowledge, skills and attributes:

• Excellent communication skills (verbal and written) coupled with excellent questioning skills
• Ability to collaborate with key client facing teams
• Assertive in approach coupled with confidence in area of expertise and the ability to facilitate business conversations
• Excellent interpersonal skills with the ability to develop and maintain solid stakeholder relationships
• A good understanding of the vast range of IT operations and NTT(Ltd) service offerings
• Relevant subject matter expertise for engaging in client problems and finding viable solutions
• Solid understanding of Software Licensing and Enterprise Agreements constructs
• Deep understanding of the software sales motion
• Ability to articulate the value of a software play and the commercial constructs
• Knowledge of key vendor licensing models such as Cisco, Microoft, VMWare and Palo Alto

Academic Qualifications and Certifications:

• Relevant Degree in Technical or Sales or Client Management field certifications

Required experience:

• Knowledge and demonstrated Sales and/or Technology experience (Managed IT Services, Systems Integration, Hosting, Subscription Software Services, IT Management)
• Proven experience and success in solution-based selling, preferably related to specific domain (GTM) related software and products
• Prior experience selling complex solutions and services to the C-Suite
• High degree of related experience in account and/or client management

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The MS Service Desk Management takes responsibility for the operational management of a team of service desk employees who is the first point of contact for clients and vendors, accountable for taking calls, chat requests, or tickets and handling resulting incidents or service requests, applying standard operating procedures. They ensure client satisfaction by successfully managing and completing incidents and requests. This role takes guidance from the Senior MS Service Desk Manager and other stakeholder functions in fulfilling their obligations.

Key Roles and Responsibilities:

• Responsible for managing a team of service desk agents.
• Contribute to the process of managing tickets or calls logged at the service desk.
• Ensure all incidents which are logged, are accurately categorized.
• Ensure the allocation of an appropriate ticket prioritization code upon receipt of the ticket/call and during the logging process.
• Ensure ticket diagnosis is conducted to discover the full symptoms, determine what has gone wrong and how to correct it.
• Ensure reported faults are investigated and diagnosed.
• Be expected to take ownership and resolve or further escalate escalated incidents.
• Check incidents are fully resolved and users and/or clients are satisfied and agree to close the related incident.
• Ensure relevant actions have been logged to enable tracking.
• Train Service Desk Agents and cultivate the service excellence mindset in the Service Desk teams.
• Monitor the performance of Service Desk Agents and identify any training/ coaching intervention required.
• Mentor and coach Service Desk Agents to improve their performance, as part of the continual service improvement process.
• Lead the discussion of the daily huddles and ensure performance-enhancement solutions are identified and implemented.
• Identify gaps and shortcomings in the current processes, procedures, services and provide recommendations for improvement.
• Monitor backlog and use escalation channels to get the right team involved in resolving tickets in a timely manner.

Knowledge, Skills, and Attributes:

• A good understanding of the vast range of IT operations and NTT service offerings.
• Display excellent levels of client engagement.
• Service orientated in nature.
• Demonstrate operational team management and leadership skills and be able to effectively manage the resources that report to them.
• Good collaboration skills and able to interact professionally.
• Broad understanding of project management principles.
• Strategic in nature with the ability to improve efficiency and functioning of the team.

Required Experience:

• National diploma or degree in Computer Science or related field.
• 5+ years of experience in IT Service Desk Management.
• Demonstrated experience managing a team of technical professionals.
• Knowledge of IT best practices (e.g., ITIL, COBIT) and their application in IT service desk management.
• Expertise in managing IT service desk tools and software (e.g., ITSM, CRM, ticketing systems).
• Ability to develop and maintain SLAs and quality standards for IT service desk operations.
• Excellent communication and interpersonal skills.
• Strong problem-solving and critical thinking skills.

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HRIS Data Product Owner is a people management role responsible for operationally managing Data Modelling and Analysis for HRIS. In addition to managing a team, this role will drive the adoption of HR Data Modelling and analytics within NTT Ltd.

The primary responsibility of this job is to ensure data-driven solutions that add HR business value using statistical models, machine learning algorithms, data mining, and visualization techniques are created and delivered.

Key roles and responsibilities:

• Operationally manage a team of HR Data Analysts to ensure achievement of team objectives/KPIs
• Collaborates with business stakeholders to identify opportunities for leveraging data to drive HR business solutions
• Research, design, implement and deploy scalable HR data analytics vision and machine learning solutions to challenge complex business issues
• Extends company’s data with third party sources of information when needed
• Enhances data collection procedures to include HR information that is relevant for building analytic systems
• Processes, cleanses, and verifies the integrity of data used for analysis, and building algorithms necessary to find meaningful answers
• Performs analysis using programming languages or statistical packages such as Python and R etc.
• Mines and analyzes data to drive optimization and improvement of HR business strategy
• Architects scalable and highly available applications leveraging the latest tools and technologies
• Creatively visualizes and effectively communicates results of data analysis, insights, and ideas in a variety of formats to key decision-makers within the business
• Takes ideas to successful launch by leading and mentoring diverse, geo-distributed teams through innovation, bootstrapping, pilot, production, scaling, and maintenance phases with multiple stakeholders to the highest levels of quality and performance
• Develops SQL Queries for reports and dashboards
• Analyzes relational and transactional databases to provide data analysis, and present results in a clear manner
• Creates documentation around processes and procedures and manage code reviews
• Applies industry standards best practices to development activities
• Works on data set to ensure solutions are successfully executed, within agreed upon time frames
• Continuously coach and mentor team to understand and apply data to solve business solutions
• Continuously ensure team remains abreast of latest technology and tools in the area of data science

Knowledge, skills and attributes:

• Subject matter expertise in data modelling
• Theoretical understanding of statistical methods and machine learning techniques
• Ability to thrive in a dynamic, fast-paced environment
• Excellent quantitative and qualitative analysis skills
• Strong desire to acquire more knowledge to keep up to speed with the ever-evolving field of data science
• Strong curiosity to sift through data to find answers and more insights
• Solid understanding of the information technology industry within a matrixed organization and the typical business problems such organizations face
• Ability to translate technical findings clearly and fluently to non-technical team business stakeholders to enable informed decision-making
• Ability to create a storyline around the data to make it easy to interpret and understand
• Theoretical understanding of statistical methods and machine learning techniques
• Self-driven and able to work independently, yet acts as a team player
• Able to apply data science principles through a business lens
• Strong desire to create strategies and solutions that challenge and expand the thinking of everyone around you
• Ability to think strategically about how to use data to drive competitive advantages
• Excellent leadership skills

Academic qualifications and certifications:

• Bachelor’s degree or related in a relevant field such Data Science, Business Analytics, Mathematics, Economics, Engineering, Computer Science etc.
• Relevant programming certification(s)
• Agile certification preferable

Required work experience:

• Demonstrable experience with one or more programming languages (e.g. Python), statistical packages (e.g. R), and database languages (e.g. SQL)
• Demonstrable experience with data warehouse and data lake technical architectures, infrastructure components, ETL/ ELT, and reporting/analytic tools
• Experience with common data science toolkits, such as R, Weka, NumPy, MatLab, etc. (excellence in at least one of these is highly desirable)
• Excellent understanding of machine learning techniques and algorithms, such as k-NN, Naive Bayes, SVM, Decision Forests, etc
• Demonstrable experience in data modelling
• Demonstrable experience applying statistical methods and machine learning techniques to solve business problems
• Demonstrated experience with distributed data/computing tools such as Map/Reduce, Hadoop, Hive, Spark, MySQL, etc.
• Experience in working in micro-services architecture working with APIs development
• Demonstrable experience of full-stack software development with prolific coding abilities
• Demonstrable experience in Elastic search, Scoring, and recommendation on very large volumes of data
• Experience with Agile Development Methodologies and Test-Driven Development
• Demonstrated experience leading and managing a team of Data Scientists / Data Analysts

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Analyzes complex HR related business problems and issues using data from internal and external sources to provide insight to decision-makers.

Identifies and interprets trends and patterns in datasets to locate influences.

Constructs forecasts, recommendations and strategic/tactical plans based on business data and market knowledge.

Creates specifications for reports and analysis based on business needs and required or available data elements.

May provide consultation to users and lead cross-functional teams to address business issues.

May directly produce datasets and reports for analysis using system reporting tools.

May be internal operations-focused or external client-focused, working in conjunction with Professional Services and outsourcing functions.

Working at NTT

HR Business Intelligence Analysts transform data into insights that drive HR business value using data analytics, data visualization, and data modeling techniques and technologies. They turn data into critical information and knowledge that can be used to make sound business decisions.

Key Roles and Responsibilities:

• Analyzes complex business problems and issues using data from internal and external sources to provide insight to decision-makers.
• Identifies and interprets trends and patterns in relevant datasets to locate influences.
• Constructs forecasts, recommendations and strategic/tactical plans based on business data and market knowledge.
• Creates specifications for reports and analysis based on business needs and required or available data elements.
• Define, develop, enhance and track metrics and dashboard requirements to deliver results and provide insight and recommendations on trends.
• Uses advanced data analysis and tools to ensure analytics are valid, meaningful, and provide actionable and comprehensive insights.
• Support the team to help them answer strategic questions, make insightful data-driven business decisions, and properly design new initiatives.
• Provide technical advice, consultation, and knowledge to others within the relevant teams.
• Provide support to address and resolve business issues.
• Create relevant reports and present on trends
• Analyze data across various platforms, including social media, and present trends and patterns.

Knowledge, Skills, and Attributes:

• Strong analytical, problem-solving, and communication skills
• Strong Excel skills
• Detail-oriented
• Ability to work independently
• Ability to collaborate across multiple teams and build sound working relationships
• Excellent listening, communication, interpersonal, and presentation skills
• Understanding of current data protection and privacy laws

Academic Qualifications and Certifications:

• Relevant Bachelor’s degree
• Relevant certifications

Required Experience:

• Demonstrated experience working in an analytics capacity
• Demonstrated experience working with data collection tools and software
• Experience working with social media platforms such as LinkedIn, Facebook, etc
• Experience producing Excel-based reporting

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The Service Delivery Coordinator will be responsible for the planning, implementation and execution of daily/weekly/monthly tasks that ensures that all client environments are well managed, supported and in line with agreed service level metrics.

The focus will be on the Office365 applications such as MS Teams, Outlook and SharePoint, as well as the administration, deployment and reporting of our UEM solutions.

Performance Objectives Details

PO 1: Risk Management

•  Complies to all mandated policies, laws, and audit requirements
•  Operates and environment that is efficient, optimised, standardised, and secure with the latest security patches and relevant access control measures in place

PO 2: Operational Excellence   

•  Operates an environment that is reliable and stable
•  Incident Management
•  Service Request Management
•  Capacity Management
•  Availability Management
•  Continuity Management
•  Life Cycle Management

PO 3: Continual Improvements 

• Recommend a minimum of two improvements within are of responsibility per financial year

PO 4: Project     

• Projects are delivered on time, within budget and meets or exceeds customer quality expectations.

Qualifications, Knowledge and Experience

• Bachelor’s degree in information system (3+ Years).
• Microsoft 365 Suite (3+ Years).
• Microsoft Certified: Identity and Access Administrator (3+ years).

Competencies

Behavioural Competencies

Essential:

• Passion for all things Office365
• Ability to operate independently as well as in a team environment.
• Excellent communication skills – verbal and written.
• Excellent documentation skills
• Strong client focus
• Strong planning and organisational skills
• Perform well under pressure.
• Have a proactive approach.

Desirable

• Service management solutions
• Be coachable.
• Able to manage time effectively and set priorities appropriately.
• Able to maintain professional demeanour under stress.
• Able to operate within customer standard operating procedures.
• Strong listening skills

Technical Competencies

Essential

• Office 365 Administration and Support
• Identity and Access Management (Azure)
• Microsoft Windows Server Management and Support
• Azure Administration

Desirable

• Sound knowledge of system monitoring platforms
• Python
• Ansible
• Familiar with on prem and cloud concepts

Special Requirements

• 2-5+ years in a similar role within an ICT organisation provision managed services
• Experienced in writing technical documentation

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As an HR Data Quality Analyst / Steward, you would be responsible for the on-going management of HR master data that is being used in NTT’s applications and assure that data is of high quality and integrity. This position will assist with the creation of standard definitions for the organisation to follow.

Key Roles and Responsibilities:

• Oversee the lifecycle of the HR organisational data set.
• Define and implement policies and procedures for the day-to-day operational and administrative management of systems and data.
• Document and maintain standard business definitions and metadata for critical data elements associated with each key data element.
• Implement data quality standards, including data rules associated with data sets using technology to assess and maintain conformance to information policies, particularly accuracy, completeness, and consistency.
• Communicate issues associated with the data lifecycle, i.e., the creation, modification, sharing, reuse, retention and backup of data and resolve any issues accordingly.
• Participate in the development of data quality standards that must be applied to data sets used and produced.
• Maintain data by scheduling and executing periodic reviews and updates, handling issues of data ageing or retention within the scope of maintenance.
• Document metadata associated with business rules and identify and document the way that information is being used and by which users / stakeholders.
• Manage data sources for reference information, both internal and external data providers.
• Identify, authenticate and authorise information users, validating security for access to the data, authorising modifications to reference data and providing access to data standards for browsing purposes.
• Act as an agent for data governance policy and standards and influence effective data entry, usage and quality control.

Knowledge, skills and attributes:

• Programming expertise and rational database proficiency
• Proficiency in data modelling and acumen in domains such as data warehousing and storage concepts
• Strong communication and collaboration skills
• Ability to write technical documents
• Deep understanding of database structures
• Solid problem-solving ability
• Knowledge of data governance and quality, including policies, processes and tools
• Understanding of business ERP systems and product data storage
• Ability to relate data to both business process and human consumers
• Detailed analytical thinking to evaluate data, identify issues and implement solutions
• Expertise in managing large data volumes and developing automated processes to facilitate routine activities

Academic Qualifications and Certifications:

• High school diploma or equivalent
• Bachelor’s degree in any relevant field
• Relevant technical certifications

Experience required:

• Previous experience in a similar role, e.g., as a technical data steward
• Experience working with a variety of stakeholders
• Demonstrated experience working with data governance and quality tools
• Strong background in relational databases