Service Delivery Coordinator at NTT Ltd.

The Service Delivery Coordinator will be responsible for the planning, implementation and execution of daily/weekly/monthly tasks that ensures that all client environments are well managed, supported and in line with agreed service level metrics.

The focus will be on the Office365 applications such as MS Teams, Outlook and SharePoint, as well as the administration, deployment and reporting of our UEM solutions.

Performance Objectives Details

PO 1: Risk Management

•  Complies to all mandated policies, laws, and audit requirements
•  Operates and environment that is efficient, optimised, standardised, and secure with the latest security patches and relevant access control measures in place

PO 2: Operational Excellence   

•  Operates an environment that is reliable and stable
•  Incident Management
•  Service Request Management
•  Capacity Management
•  Availability Management
•  Continuity Management
•  Life Cycle Management

PO 3: Continual Improvements 

• Recommend a minimum of two improvements within are of responsibility per financial year

PO 4: Project     

• Projects are delivered on time, within budget and meets or exceeds customer quality expectations.

Qualifications, Knowledge and Experience

• Bachelor’s degree in information system (3+ Years).
• Microsoft 365 Suite (3+ Years).
• Microsoft Certified: Identity and Access Administrator (3+ years).

Competencies

Behavioural Competencies

Essential:

• Passion for all things Office365
• Ability to operate independently as well as in a team environment.
• Excellent communication skills – verbal and written.
• Excellent documentation skills
• Strong client focus
• Strong planning and organisational skills
• Perform well under pressure.
• Have a proactive approach.

Desirable

• Service management solutions
• Be coachable.
• Able to manage time effectively and set priorities appropriately.
• Able to maintain professional demeanour under stress.
• Able to operate within customer standard operating procedures.
• Strong listening skills

Technical Competencies

Essential

• Office 365 Administration and Support
• Identity and Access Management (Azure)
• Microsoft Windows Server Management and Support
• Azure Administration

Desirable

• Sound knowledge of system monitoring platforms
• Python
• Ansible
• Familiar with on prem and cloud concepts

Special Requirements

• 2-5+ years in a similar role within an ICT organisation provision managed services
• Experienced in writing technical documentation