Career Opportunities at Discovery Limited

Key Purpose

Understanding the business requirements, and through a structured process documenting, validating and translating it into functional specifications that are used by developers to craft a technical solution. Testing and validating the functionality of the technical solution against the business requirements. Interfacing between the business client and the development team with regards to the business and functional requirements. Ensuring that the business requirements are delivered in the implemented solution. Working with multiple business areas and multiple teams that require deep integration of solutions. Building and maintaining strong relationships with clients and acting as consultant on the application.

Areas of responsibility may include but not limited to

Business Case

• Assist business to articulate the benefits they wish to realize with the solution. Facilitating the development of a Business Case.

Product Requirements Specification (PRS)

• Design and validate the functional solution.
• This involves interpreting the CRS into a set of Product Requirements Specification (PRS).
• Apply knowledge of the system, interfaces and dependencies to highlight integration aspects that must be considered.
• Identify a set of stakeholders that need to be involved in creating and validating the PRS. Interview business and technical owners, as well as experienced members of the development team (Development Manager, Architect, Snr BA).
• Design a set of test cases/scripts, test scenario's and test data sets to accompany the PRS.
• Validate the PRS and Test Basket with the client and identified stakeholders and obtain sign-off.

Release Notes & Training Material

• Update and publish release notes related to the current system changes implemented, and notify impacted parties. Maintain and update the BRS and PRS with any added content.

Personal Attributes and Skills

Behavioral Skills

• Stress Management
• Time management and prioritization
• Creativeness
• Learning orientation
• Negotiation skills
• Innovation

Technical Skills

• Project Management
• SQL queries
• Business Writing Skills
• Presentation and Facilitation Skills
• Solution Architecture
• Process Mapping
• Entity Diagram mapping
• Software testing pack design, functional testing

Education and Experience

Minimum

• Any IT degree or diploma, or any relevant BA qualification
• 3 year business analyst experience

Advantageous

• 1 year user interface analyst experience
• Business experience and product knowledge

Methodologies

• Agile

Tools

• Enterprise architect
• Visio
• SoapUI (SOAP) / REST client (JSON)
• Atlassian tool suite (Jira, Confluence)

Technologies

• SQL  (advantageous)
• UML
• XML
• JSON
• ITIL (advantageous)

Other

• Software architecture
• JAD sessions
• Data modelling techniques

go to method of application »

Key Purpose

The digital product owner is responsible for maximizing the value of the product and the work of the development team. This role has an extensive list of duties and responsibilities—even an entire mindset that drives different dimensions: technical, business and design. The digital product owner does not just administer the backlog, but is responsible for tackling and solving difficult problems for customers and the business.

Areas of responsibility may include but not limited to

• Define the product vision and measure customer value
• Planning (includes product roadmap), and impact mapping
• Manage the product backlog
• Prioritise needs (across scope, budget and time)
• Oversee development stages (engaging in all ceremonies)
• Anticipate client needs (research)
• Act as primary liaison (i.e. primary communicator and link between stakeholders and squads)
• Evaluate product progress at each iteration. Responsible for sprint goals being achieved and deciding if goals are successful or not. Ultimately responsible for product delivery.

Personal Attributes and Skills

Behavioral Skills

• Conceptual thinking. Passion for learning
• Customer Service Orientation
• Result Orientation
• Conflict Resolution
• Negotiation skills
• Time Management
• Creativeness
• Innovation
• Stress Management
• Assertiveness
• Tenacity

Technical Skills

• Business Writing Skills
• Presentation and Facilitation Skills
• Solution Architecture
• Process Mapping
• Entity diagram mapping

Education and Experience

Minimum

• Informatics or other relevant degree
• 4 years business analyst or digital product owner experience

Advantageous

• Dip.BA (FTI or equivalent)
• 1 year user interface analyst experience
• Honours degree
• Business experience and product knowledge

Methodologies

• Waterfall and Agile

Tools

• Enterprise architect
• Visio
• SoapUI (SOAP) / REST client (JSON)
• Atlassian tool suite (Jira, Confluence)

Processes

• ITIL (Incident, Release, Problem Management)

Technologies

• SQL (Oracle and IBM Netezza)
• UML
• XML
• JSON

Other

• Software architecture
• JAD sessions
• Data modelling techniques

go to method of application »

Key Purpose:

This position requires the successful candidate to be able to make funding decisions for clinically complex cases as per scheme rules, in keeping with principles of evidence based medicine while promoting cost effective and quality healthcare for our members and managing interactions with external clinical providers.

N.B. Location: Must be based in Cape Town, Western Cape 

Key Outputs:

The successful applicant will be responsible for but not limited to the following job functions:

• Provide clinical support to the Medical Review team, PMB team, Chronic Illness Benefit, hospital case management, oncology case management, exec office, benefit compliance review, the underwriting and forensics area, as well as other business areas.
• Ensuring the workflow pools and TWT are met
• Participating in key clinical forums internally and externally
• Daily Clinical Review – Preparing of cases, case presentation, loading member remarks and clinical exceptions, arranging second opinions/external expert opinion and follow up
• Communication of funding decisions to the relevant parties
• Keeping abreast with legislative and industry changes and how it affects your business unit
• Keeping updated with the latest clinical thinking and attending CPD events
• Identification of new trends in Medical Industry, and engagement with relevant clinical stakeholders
• Constant interaction and relationship building with external health care providers
• Maintenance of database of funding decisions made
• Support to Junior Staff and other Medical Advisors
• Knowledge of Claims, coding and assisting in getting payment resolutions
• Identify operational gaps and initiate improvement strategies
• Clear knowledge of evidence based medicine and the application thereof
• Review of clinical evidence on a case by case basis
• Liaison with various business group TWGs

Competencies:

• Analyzing: Analyses numerical data, verbal data and all other sources of information. Breaks information into component parts, patterns and relationships. Probes for further information or greater understanding of a problem. Makes rational judgments from the available information and analysis. Produces workable solutions to a range of problems. Demonstrates an understanding of how one issue may be a part of a much larger system.
• Deciding and Initiating Action: Makes prompt, clear decisions, which may involve tough choices or considered risks. Takes responsibility for actions, projects and people. Takes initiative, acts with confidence and works under own direction. Initiates and generates activity
• Following Instructions and Procedures: Appropriately follows instructions from others without unnecessarily challenging authority. Follows procedures and policies. Keeps to schedules. Arrives punctually for work and meetings. Demonstrates commitment to the organization. Complies with legal obligations and safety requirements of the role.
• Presenting and Communicating Information: Speaks clearly and fluently. Expresses opinions, information and key points of an argument clearly. Makes presentations and undertakes public speaking with skill and confidence. Responds quickly to the needs of an audience and to their reactions and feedback. Projects credibility.
• Delivering Results and meeting customer expectations: Focuses on customer needs and satisfaction. Sets high standards for quality and quantity. Monitors and maintains quality and productivity. Works in a systematic, methodical and orderly way. Consistently achieves project goals.
• Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.

Skills:

• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
• Priority Setting: Spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.
• Conflict Management: Steps up to conflicts, seeing them as opportunities; reads situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation with minimum noise.
• Interpersonally Savvy: Relates well to all kinds of people—up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
• Peer Relationships: Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers.
• Dealing with Paradox: Can act in ways that seem contradictory; is very flexible and adaptable when facing tough calls; can combine seeming opposites like being compassionately tough, stand up for self without trampling others, set strong but flexible standards; can act differently depending upon the situation; is seen as balanced despite the conflicting demands of the situation.

Qualifications & Experience:

The following requirements are essential:

•  Matric
• Qualified Medical Doctor
• Full and Current HPCSA registration - Independent Practice
• Minimum of two years experience in a Private hospital or clinic

Knowledge & Skills:

• Knowledge of Managed Care Environment
• Sound knowledge of Prescribed Minimum Benefits
• Excellent written and verbal communication skills in English
• Basic computer Literacy in Microsoft Office applications (must be proficient in Excel)

Advantageous:

• Knowledge of Discovery Health Medical Scheme and In-House products

go to method of application »

Job Purpose

To ensure that Discovery digital features and channels meet the needs of their intended audiences through design, analysis, evaluation and testing of the user experience. Designs and conducts analysis and evaluations of systems interfaces with clients and staff, to ensure maximum usefulness and satisfaction, to increase productivity and to elevate the overall quality of the product or service.

Areas of responsibility may include but not limited to

• Create interactive and visual design prototypes ranging from low to high design fidelity. 
• Conduct user research and usability analysis. 
• Work closely with developers and product owners to deliver the final product.
• Conduct peer reviews of usability deliverables.
• Ensure that UX research, low and high-fidelity design deliverables are consistent and correct.
• Have a good understanding of platform and device requirements such as form factors, screen resolutions, pixel density and aspect ratios. 
• Keep up to date with the latest trends and attend/speak at conferences and Meetups, to contribute to innovation and consistency in usability standards and guidelines.
• Have regular sessions with leads to convey blockers, training, and tool needs. 
• Contribute to internal training and community forums with UX/UI Designers to broaden awareness of user experience and design best practice. 
• Use storytelling and persuasion techniques to build trust with stakeholders to establish long term partnerships. 

Personal Attributes and Skills

• Tenacity
• Manage Ambiguity
• Cultivate Innovation
• Drives results
• Ability to facilitate/lead JAD sessions
• Solid understanding of systems development life cycle
• Knowledge of Discovery Products and legacy systems environment
• Good verbal and written communication skills. 
• Stakeholder engagement
• Proficient in UX research, interaction design, user-centred experience design, brand identity management, digital marketing, and the creative process. 
• Have visual design skills, attention to detail and a demonstrated mastery of typography, colour and layout. 
• Experience and understanding of lean and agile processes. 
• Proficient with design tools such as Figma. 
• Be able to stand by your designs and provide solid rationale to back up design decisions made. 
• Ability to use prototyping tools to convey design intent. 
• Operational understanding of Accessibility and the ability to incorporate accessibility into designs.
• Data analysis and reporting. 
• Customer service orientation, result orientation, negotiation skills. 
• Personal organisation and time management skills. 
• Ability to build relationships with people from all backgrounds and at different job levels. 

Education and Experience

• Matric/Grade 12 and relevant Bachelor's or equivalent 3-year degree.
• Certified Usability Analyst (CUA). 
• 3 to 5 year working experience.
• Experience in UX/ Interaction design specifically for web and mobile applications/platforms.
• Preferred working experience in the field of Visual/Multimedia Design Business.