Third Party Portfolio Lead at Nedbank

Job Purpose

• To assist in unlocking opportunities, managing and enabling Nedbank Insurance Third Party Portfolio in digital channels, call centres and a hybrid model. To deliver insurance services to bank clients and external partners to achieve team results thus contributing to achieving the banks strategic objectives, financial results and market share.

Job Responsibilities

• Unlock opportunities both internally with Nedbank Stakeholders and externally with Third party partners
• Formulate the Third Party portfolio road map with Stakeholders for the respective Nedbank Insurance product solutions
• Work with compliance and governance to onboard Third Party partners to Nedbank Insurance
• Enable strategy execution by ensuring that appropriate systems and processes are in place to govern the digital and call centre initiatives in a risk mitigated manner
• Enhance operational effectiveness and efficiencies through data driven insights whilst ensuring the data collection and integrity of data for business processes is maintained.
• Develop and implement a strategy to build a differentiated culture of continuous improvement through automation and digitization centred in gold standard research.
• Facilitate compliance by aligning call centre and digital processes with compliance needs.
• Build and sustain relations to ensure satisfied shareholders, stakeholders, customers, and staff.
• Ensure all business areas of the initiatives and related decisions are aligned on the executional parameters of the business operations by engaging and communicating regularly with stakeholders
• Ensure excellence in delivery by contracting with stakeholders regarding service levels and managing and monitoring operational delivery accordingly.
• Ensure continued satisfaction of stakeholders by identifying and addressing issues or concerns.
• Facilitate stakeholder awareness through regular operational reporting.
• Strive to enable client experiences which enable streamlined business processes through frictionless experiences.
• People Specification
• Alignment to enterprise-wide projects and initiatives
• Manage end to end Commercialisation across all Third Party Channels, Platforms and Call Centres in line with the Commercialisation Framework
• Manage take up of Nedbank Insurance products via Third Party channels and platforms by driving initiatives and campaigns to enhance sales growth
• Ensure that plans are implemented and financial targets, including average premiums, are met.
• Lead the conversation around optimisation of digital channels to enable for a seamless customer experience across the digital channels
• Measure client satisfaction. Improve service, gathering feedback from clients and other stakeholders and taking corrective based on feedback received.
• Build collaboration with internal and external stakeholders.
• Build relationships with all relevant stakeholders, including product providers both internal and external.
• Manage Portfolio growth with internal and external Stakeholders
• Ensure that latest product information is reflected across channels within Portfolio where Nedbank Insurance products are sold or marketed
• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Participate in the development and implement action plans to address issues raised in culture surveys to improve results.
• Create a client service culture. Achieve operational excellence.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• NQF Level 6 in Business Management
• Certification or degree in project management

Essential Certifications

• Preferred Certifications
• Minimum Experience Level
• Minimum 3 years enabling or looking after digital or call centre channels, preferably in Insurance, with exposure to the range of experience identified above.
• Previous experience in sales, marketing, call center and digital in a channel management/ assistant /Key Account Manager role will be advantageous
• Experience in running or being an integral part of a project

Technical / Professional Knowledge

• Business administration and management
• Business terms and definitions
• Communication Strategies
• Financial Accounting Principles
• Governance, Risk and Controls
• Nedbank policies and procedures
• Organisational behaviour theory
• Relevant regulatory knowledge
• Management information and reporting principles, tools and mechanisms
• Human Resource Policies And Practices
• Behavioural Competencies
• Initiating Action
• Building the Sales Team
• Coaching the Sales Team
• High-Impact Communication
• Driving Successful Customer Engagements
• Aligning and Executing Sales Strategy