Job Openings at The Estée Lauder Companies Inc.

Key Roles & Responsibilities:

• Create opportunities to ensure sales targets are met
• Recruit new customers by collaborating with high-end Brands
• Drive new product Launches and promotional offers to ensure a 100% sell- through
• Plan and execute on counter events to achieve sales targets
• Provide welcoming, personal, professional service to all customers at all times.
• Ensure customers are treated professionally at all times: luxury look, luxury approach, luxury experience and luxury finish
• Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive to maintain the La Mer service standards
• Suggest groups of appropriate products to meet and exceed customer’s needs
• Assist customers with product and services selection and information.
• Strive to always surprise and delight customers by offering services and smart sampling to meet their needs
• Obtain customer data for CRM system or other client list as required.
• Continue to build Customer relationship by booking follow-up appointments
• Invite customers to on counter events to strengthen Brand loyalty
• Give great internal customer service and develop good working relationships with colleagues.
• Attend work as per counter plan
• Arrive at work 15 min before shift start and ensure that face are fully made up and that you are adhering to the uniform guidelines
• Be punctual and manage time on counter effectively ensuring 2 x 15min tea breaks and 1x hour lunch break per 8 hour working day
• Ensure personal hygiene levels are at high standard
• To familiarise yourself with company information, code of conduct  and store information and rules
• Adhere to proper security procedures regarding handling of cash and assets
• Submit HR documentation as per HR deadlines
• Record your personal sales daily and accurately
• Record daily all customer information accurately and capture correct information on CRM
• Transfer your daily sales to the counter manager’s book
• Achieve  the required IPT
• Conduct a minimum of 4 services per day
• Book a min of 75% of customers seen back for a follow-up appointment
• Book and recruit new customers for on and off counter Special Event
• To keep levels of product knowledge high by reviewing the product portfolio regularly
• Actively participate in La Mer training sessions and partnered store mandatory training sessions.
• All customer returns to be handled according to policy
• Ensure display is per merchandising guideline
• Maintain a clean and organized work area.
• Maintain tester units in proper schematic order
• Ensure discontinued stock and testers are removed
• Ensure all testers are clean and in good condition
• Ensure cleaning tools are stocked and in good condition
• Assist in tidiness of drawers and cupboards and all back areas
• Ensure counters, shelves and cupboards are kept clean and dust free at all time
• Actively participate in cleaning display units, tools and testers throughout the day, and more thoroughly at night to prepare for next day’s business.
• Inform management of any store maintenance
• Immediately report Health and Safety issues which might lead to accidents.
• Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
• Communicate low stock and out of stocks to the Counter Manager and AE
• Assist in the proper rotation of stock
• Assist in weekly stock counts of the Top sku’s and compare to in store systems (Retek or Click view)
• Ensure there is sufficient stock for all promotions and events
• Monitor and Control tools, testers and stock that are kept in stock rooms
• To complete required admin and submit within deadline to ensure accurate reporting
• Accurate CRM information to improve communication to customers
• Accurate stock counts to improve DI
• To submit Payroll admin accurate to ensure correct salary payment
• To be aware of Competitor activity
• To be aware of competitor performance to improve awareness to gain market share
• Analyse competitor events to ensure future improvements and successes of own events
• Improve business acumen
• Know and understand counter and personal goals
• Know counter ranking overall and within treatment category
• To understand business environment and to think strategically to formulate a plan to achieve goals
• As a La Mer Expert you are required to teach and empower customers
• Lead yourself to act as a role model to colleagues
• Leverage on your strength to be an example to others
• Strive for excellence in execution to ensure future development

Qualifications

Requirements

• Grade 12
• Retail Cosmetics Experience
• Must have Skincare Background
• Must have Luxury Brands Experience
• Ability to work retail hours

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Responsibilities:

• Achieve sales targets
• Create ways to achieve sell through targets eg. On counter Special Events
• Ensures customers are treated professionally at all times/Service excellence
• Be sales experts
• Recruit new customers to the Estee Lauder brand
• Monitor competitor brands
• Ensure client registry  is kept up to date at all times
• Ensure all clients are informed timeously of promotions and special events
• Ensure all sales are recorded according to standard
• All customer returns to be handled according to policy
• Ensure in store promotions are organised effectively and timeously
• Attend training courses as and when scheduled
• Ensure knowledge levels are accurate and up to date
• Demonstrates effectiveness in make up application and consultation
• Demonstrates effectives in skin care consultations
• Ensure that attendance is punctual and professional
• Ensure a full, clean and neat uniform is worn at all times whilst on duty
• Ensure personal hygiene levels are at a high standard
• Ensure counters, shelves and cupboards are kept clean and dust free at all times
• Ensure discontinued stock is removed
• Ensure cleaning tools are stocked and in good condition
• Ensure all testers are clean and in good condition
• Ensure there is sufficient stock for all promotions
• Ensure display is per merchandising guideline
• Ensure that collateral corresponds with promotion
• Follow the Estee Lauder Service Standard
• Record all sales on a daily basis
• Consolidate sales records weekly and then monthly as per required standard
• Ensure stock counts are done monthly and recorded timeously
• Ensure stock levels are maintained according to standard
• Ensures reports are submitted accurately and  timeously

Qualifications

• Grade 12
• Experience in the luxury beauty industry/Retail Cosmetics Experience
• Strong Selling Skills
• Retail/customer service experience
• Excellent communication skills
• Abiity to work retail hours
• Beauty Certificate or similar

go to method of application »

Position Summary:

• We are looking for a dynamic and inspirational Store/Retail/Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment.
• This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.
• If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.
• Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.
• With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

Qualifications - External

• Proven retail management/assistant retail management experience preferably within cosmetics 
• The ability to provide inspirational, authentic and personalized customer service
• Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling
• Previous retail operations experience including inventory and facilities management and cash reconciliation
• Proven track record of leading a team to achieve sales and customer service targets
• Experience of creating and executing in-store events 
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
• Previous experience with retail point-of-sale software
• Proficient in Microsoft office applicants must be able to provide proof of right to live and work in the country if invited to attend for

go to method of application »

Position Summary:

• We are looking for a dynamic and inspirational Store/Retail/Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment.
• This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.
• If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.
• Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.
• With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

Qualifications - External

• Proven retail management/assistant retail management experience preferably within cosmetics 
• The ability to provide inspirational, authentic and personalized customer service
• Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling
• Previous retail operations experience including inventory and facilities management and cash reconciliation
• Proven track record of leading a team to achieve sales and customer service targets
• Experience of creating and executing in-store events 
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
• Previous experience with retail point-of-sale software
• Proficient in Microsoft office applicants must be able to provide proof of right to live and work in the country if invited to attend for

go to method of application »

Key Roles & Responsibilities:

• Create opportunities to ensure sales targets are met
• Recruit new customers by collaborating with high-end Brands
• Drive new product Launches and promotional offers to ensure a 100% sell- through
• Plan and execute on counter events to achieve sales targets
• Provide welcoming, personal, professional service to all customers at all times.
• Ensure customers are treated professionally at all times: luxury look, luxury approach, luxury experience and luxury finish
• Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive to maintain the La Mer service standards
• Suggest groups of appropriate products to meet and exceed customer’s needs
• Assist customers with product and services selection and information.
• Strive to always surprise and delight customers by offering services and smart sampling to meet their needs
• Obtain customer data for CRM system or other client list as required.
• Continue to build Customer relationship by booking follow-up appointments
• Invite customers to on counter events to strengthen Brand loyalty
• Give great internal customer service and develop good working relationships with colleagues.
• Attend work as per counter plan
• Arrive at work 15 min before shift start and ensure that face are fully made up and that you are adhering to the uniform guidelines
• Be punctual and manage time on counter effectively ensuring 2 x 15min tea breaks and 1x hour lunch break per 8 hour working day
• Ensure personal hygiene levels are at high standard
• To familiarise yourself with company information, code of conduct  and store information and rules
• Adhere to proper security procedures regarding handling of cash and assets
• Submit HR documentation as per HR deadlines
• Record your personal sales daily and accurately
• Record daily all customer information accurately and capture correct information on CRM
• Transfer your daily sales to the counter manager’s book
• Achieve  the required IPT
• Conduct a minimum of 4 services per day
• Book a min of 75% of customers seen back for a follow-up appointment
• Book and recruit new customers for on and off counter Special Event
• To keep levels of product knowledge high by reviewing the product portfolio regularly
• Actively participate in La Mer training sessions and partnered store mandatory training sessions.
• All customer returns to be handled according to policy
• Ensure display is per merchandising guideline
• Maintain a clean and organized work area.
• Maintain tester units in proper schematic order
• Ensure discontinued stock and testers are removed
• Ensure all testers are clean and in good condition
• Ensure cleaning tools are stocked and in good condition
• Assist in tidiness of drawers and cupboards and all back areas
• Ensure counters, shelves and cupboards are kept clean and dust free at all time
• Actively participate in cleaning display units, tools and testers throughout the day, and more thoroughly at night to prepare for next day’s business.
• Inform management of any store maintenance
• Immediately report Health and Safety issues which might lead to accidents.
• Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
• Communicate low stock and out of stocks to the Counter Manager and AE
• Assist in the proper rotation of stock
• Assist in weekly stock counts of the Top sku’s and compare to in store systems (Retek or Click view)
• Ensure there is sufficient stock for all promotions and events
• Monitor and Control tools, testers and stock that are kept in stock rooms
• To complete required admin and submit within deadline to ensure accurate reporting
• Accurate CRM information to improve communication to customers
• Accurate stock counts to improve DI
• To submit Payroll admin accurate to ensure correct salary payment
• To be aware of Competitor activity
• To be aware of competitor performance to improve awareness to gain market share
• Analyse competitor events to ensure future improvements and successes of own events
• Improve business acumen
• Know and understand counter and personal goals
• Know counter ranking overall and within treatment category
• To understand business environment and to think strategically to formulate a plan to achieve goals
• As a La Mer Expert you are required to teach and empower customers
• Lead yourself to act as a role model to colleagues
• Leverage on your strength to be an example to others
• Strive for excellence in execution to ensure future development

Qualifications

Requirements

• Grade 12
• Retail Cosmetics Experience
• Must have Skincare Background
• Must have Luxury Brands Experience
• Ability to work retail hours