Senior Administrator - Vanderbijlpark at Old Mutual South Africa

Job Description

This role provides immediate response to complex administrative requirements in accordance with SLA parameters, in a processing environment. The incumbent is individually accountable for achieving results through own efforts.

• Follows standardised processes and provides administrative support in line with normal business functioning.
• Delivers on daily production standards and adheres to service and quality standards.
• Provides an indirect service to customers and intermediates.
• Responds to immediate requirements within procedure.
• Uses standard administrative techniques to co ordinate own work.
• Product and process knowledge in different areas may differ but basic skills remain the same.
• May act as mentor / resource to less experienced Administrators.
• Fully multi-skilled across products and processes.
• Has extensive, relevant experience.
• Acts as a suppport person and / or point of escalation for complex and difficult cases / clients.

Skills/Experience/Knowledge

• Matric
• Computer Skills
• Administration Skills
• Coaching skills

Skills

• Accountability, Business, Coaching, Office Administration, Processing, Quality Standards, Results-Oriented, SLAs

Education

• Bachelor of Administration (BAdmin): Operations Management (Required)