Receptionist at iKhokha

Job Description

• Think you’ve got the charm to rock our front desk?
• We’re on the lookout for a vibrant, people-loving Receptionist to own the front desk and keep things running smoothly. If you’re the kind of person who can juggle tasks with a smile, thrive in a fast-paced environment, and make everyone feel welcome, then it's time to join the iKhokha hustle!
• Sound like you? Let’s chat!

So, what will you do?

• You will be the first point of contact for iKhokha by welcoming merchants and service providers who visit the business. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls.

In addition to the above, you will:

• Serve as the first point of contact for merchants, visitors, service providers and employees, ensuring a welcoming and professional environment and that they are attended to.
• Answer, screen and route incoming phone calls with clarity and efficiency; take accurate messages and relay them promptly.
• Manage visitor sign-in procedures, issue visitor badges, and inform relevant staff of arrivals. Ensure compliance with security protocols.
• Provide exceptional service to clients and visitors, addressing inquiries and resolving issues with a positive and helpful attitude.
• Ensure the reception area is clean, organised, and presentable at all times.
• Address or escalate any issues promptly to maintain a professional appearance.
• Receive, sort and distribute incoming mail and packages; prepare outgoing mail and packages and arrange for courier services as needed.
• Perform general administrative tasks.

Qualifications

• Grade 12 National Certificate 

Deal breakers:

• Clear command (verbal and written) of the English language.
• Strong communication and interpersonal skills, with the ability to interact effectively with a diverse range of individuals.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) advantageous.
• Excellent organizational and multitasking abilities.
• Strong attention to detail and the capacity to handle various tasks efficiently.
• High level of professionalism, including a professional appearance and courteous demeanour.

Additional Skills & Knowledge:

• Ability to handle sensitive information with discretion and maintain confidentiality.
• Ability to adapt to changing priorities and handle unexpected situations calmly and effectively.