Fresh Jobs at Leroy Merlin

Purpose of the role 

• Contribute to customer satisfaction by developing both commercial and managerial actions within the strategic areas of the company and the store environment, thereby optimizing departmental performance. As a "visionary manager," facilitate initiatives from team members. As a member of the management committee, engage in the development and implementation of store policies.

Marketing and Product Policy

• Build the product offering based on the company's policy, market trends, and the store's choices related to its environment. 
• Select the product ranges with your team, adhering to the store's marketing plan, and ensure its coherence. 
• Ensure the creation and updating of the product offering in compliance with national product policies
• Optimize this assortment policy by considering the specificities of the local context. 
• Make decisions on the style of commerce (self-service/assisted sales). 
• Be responsible for the overall pricing policy (base price levels, promotional sales).
• Participate in the development of the company's commercial strategies in relation to marketing and the purchasing center.

Merchandising

• Be responsible for the overall upkeep of your department (Full, Clean, Price). 
• Ensure the power and attractiveness of your sales area (shelves, promotional spaces, sales areas, etc.). 
• Ensure compliance with the company's merchandising rules. 
• Maintain the clarity of the offering and product density in your department. 
• Make self-service/assisted sales choices. 
• Create suggestive and attractive setups in your department.

Business Development

• Ensure the dynamism of your business: know how to balance "traffic" operations and operations targeting specific needs or customer types (thematic operations, development of new products, etc.). 
• Guarantee compliance with company policy (presence of advertised products, quality of company recommendations, etc.). 
• Clearly identify commercial challenges and know how to translate them with your team into commercial action plans. 
• Develop the commercial operation plan.

Customer Relations and Services

• Develop a culture of hospitality and service within your teams. 
• Update and monitor the evolution of your clientele, their expectations, and needs to lead actions that contribute to increasing customer satisfaction, fostering loyalty, and expanding your customer base. 
• Be close to both your customers and your team, prioritize and validate actions, and drive sales activities.

Recruitment

• Recruit new team members by defining the profiles to search for, their complementarities, and validating them with the Department Manager (DM).
• Build your team by emphasizing complementarity based on each person's strengths. 
• Ensure the smooth integration of each collaborator using recommended tools and meeting with them regularly.

Training

• Ensure the development of each person's skills (development of training plans, follow-up, briefings, and debriefings) towards greater autonomy.

Management

• Evaluate professionalism and skills acquisition. 
• Ensure that each person contributes to the highest customer satisfaction.
• Organize the team's work, develop individual responsibilities, delegate, monitor, and validate actions taken. Build, structure, and support sales plans. 
• Ensure fairness in scheduling, taking into account customer flow and employee expectations. 
• Continuously convey information to your teams (department/store/company orientations/objectives, results, policies, and rules, etc.). 
• Facilitate efforts and celebrate victories with the entire team. 
• Constantly strive to create optimal conditions for your team's success. 
• Ensure compliance with social and safety rules. 
• Guarantee respect for and sharing of the company's values.

Wealth creation

• Maximize revenue and margin growth. 
• Continuously diagnose the construction of revenue to establish action plans that ensure strong and sustainable revenue growth. 
• Daily support your team in implementing action plans on the ground.
• Continuously verify the validity of your action plans and adjust them as necessary.

Optimization of Resources

• Optimize the allocation of Human Resources quantitatively (scheduling, annual leave planning, sick leave, training) and qualitatively (complementary profiles, skill levels). 
• Ensure the implementation of product strategies (marketing, procurement, communication) and logistics of the company, contributing to the optimization of our upstream margins. 
• Optimize the financial result of the inventory (turnover) and markdowns while ensuring good product availability for the customer (stock-outs, minimum stock). 
• Be responsible for the sustainability of the commercial tool entrusted to you and ensure the future profitability of its development (investment).

Participation in regional, national, and international projects

• Participate, as a member of the management committee, in the development of store strategies and decisions. 
• Effective implementation and communication of all decisions made to teams at all levels.
• Ensure continuity and, in this context, be responsible for preserving the company's assets (image, tools, personnel)

Requirements

• Bachelor's degree in Business Administration, Marketing, or related field (preferred).
• 5+ years of experience in retail management, preferably in a departmental leadership role.
• Strong understanding of retail operations, inventory management, and merchandising techniques.
• Excellent leadership, communication, and interpersonal skills.
• Proven track record of achieving sales targets and driving departmental profitability.

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Purpose of the role 

• To contribute to the success of the store through providing relevant, accurate information to customers, resolving customer queries to the best of your abilities ensuring that customers are always satisfied.  

Main responsibilities 

• Contribute to the success of the company through excellent customer service
• Act as a host/hostess to customers who visit the business premises
• Provide information about the products and services of the business through various channels 
• Resolve customer queries 
• Advise customers on the various processes in the business
• Ensure that customers are satisfied
• Manage the cash desk, assist with orders, exchanges and refunds
• Manage the business’s loyalty program 
• Manage goods returned and liaise with the relevant departments
• Provide cash back on returned goods
• Record all transactions 
• Ensure minimal customer complaints 
• Ensure the speed and reliability of service to customers
• Ensure compliance with till policies and procedures
• Ensure compliance with all internal control procedures
• Delivery high level of the various services of the store: welcome point, loyalty card, etc.
• Ensure exceptional relationship with our customers
• Ensure efficiency in the department to minimise customer waiting time
• Ensure all processes enhance the quality of service offered to customers

Requirements

The successful candidate should have the following skills, experience and attributes:

• Excellent communication skills
• Grade 12 / equivalent
• Excellent interpersonal relations
• Professional, empathetic and friendly
• Previous retail merchandising experience 
• Attention to detail
• Excellent interpersonal relations
• A team player
• Excellent customer service
• Self-confident, hardworking and lives by example
• Retail Experience will be an advantage
• Customer Service experience will be an added advantage
• Passion to serve
• Friendly, helpful, confident and engaging personality
• Genuine liking to working with people
• Exceptional customer services
• Curious and assumes initiative
• Proficiency in English
• Ability to multi-task

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Purpose of the role 

• To support the efficient and effective warehouse operations by overseeing and improving internal process controls, managing financial budgets and costs, ensuring compliance with health & safety procedures, and fostering a cohesive team environment.
• The role aims to optimize supply chain performance, uphold company values, and contribute to achieving logistical targets and business objectives through strategic planning and execution of action plans.

Main responsibilities:

Supporting and Developing Economic Value Creation 

• Coordinates the financial process objectives of the warehouse P&L. Documents the year-end forecast and the quantitative objectives for the upcoming year with the approval of the Warehouse Leader.
• Independently sets the objectives in collaboration with the members of the Management Committee. 
• Propose action plans if necessary. Provides individual support to members of the Management Committee and Department Managers to develop action plans aimed at optimizing productivity within E-Commerce, X-dock and Store Replenishment activities .

Optimize the controllable expenses of the entity while ensuring its sustainability.

• Analyzes Personnel Expenses, and productivity. Communicates Warehouse Company action plans to the Management Committee. Shares insights and support in the Management Committee and alerts them, if necessary, of any discrepancies.
• Ensures that the services provided by external contractors comply with the negotiated contracts. Makes necessary adjustments to ensure that controllable expenses align with set objectives, adhering to principles of accounting regularity.
• Analyzes and alerts on observed imbalances in loss prevention. Guarantees a constant level of security in the warehouse and allocates appropriate resources. 
• Works with the Personnel and Human Resources Manager to plan Personnel Expenses.

Stock Management

• To ensure full compliance of Inventory procedure implementation minimizing risk and mitigating shrinkage within Inventory.
• Supports and recommends process improvements and optimization of various activity flows within warehouse operations.
• Planning of monthly/fiscal cycle counts for maintaining a high level of stock accuracy at all times. Achieves satisfactory audit results (inventory and internal control). Management of stock investigation processes.
• Management of shelf life items - communicating with the Planning team in coordinating with suppliers.
• To ensure that back up collaborators are trained, evaluated and signed off for all critical areas within the warehouse.
• Ensuring solutions are provided on areas where KPI’s are not met

Internal Controls

• Ensures that the security controls specified by the company are known and conducted (daily security check by the permanent staff, monthly and quarterly audits). 
• Compiles and monitors unknown loss prevention plans. 
• Leads internal control across all teams in the warehouse, relying on Internal Control Guidelines Ensures compliance with procedures (particularly through the principle of checks and balances). Alerts and ensures correction of any malfunctions. 
• Ensures the relevance of the Unknown Loss Prevention plan and oversees its implementation: a measurable plan based on inventory results. Manages inventories and ensures the reliability and efficiency of operations. 

Manage high-quality customer relationships (internal and external). MANAGE adherence. 

• Ensures responsiveness in addressing internal and external customers. Raise awareness about fulfilling customer promises and participates in promoting Customer Satisfaction Survey results among warehouse employees.
• Implements actions to contribute to improving customer satisfaction results in the warehouse.The availability and quality of relationships in their department are recognized by both internal and external customers.

Manage compliance with procedures and rules regarding the safety of people and property.

• Ensures the implementation of security procedures. Identifies and assesses risky situations and implements corrective actions. Participates in prevention actions implemented in the warehouse.
• Promotes ergonomic and safety initiatives within their department. Analyzes recurring dysfunctions, responds, proposes, and implements prevention actions for the comfort of customers and teams.
• Remains vigilant and continuously alert regarding safety. Corrects and ensures correction of any risky situations that endanger customers, employees, and service providers.

Requirements

• Degree in Business Administration/Supply Chain/ Finance/Accounting, or related field.
• Previous roles as Internal Control Manager, Operations, Inventory Manager in a warehouse environment.
• Proven leadership experience, adept at constructive expression of ideas and fostering teamwork.
• Experience in strategic planning and executing action plans in a retail environment. 
• Strong communication, and interpersonal skills, fostering a positive work environment and aligning team goals with organizational objectives.
• Strong understanding of inventory management, and merchandising techniques.
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• Proficiency in inventory management systems.
• Customer-focused approach and ability to drive a high-performance team.
• Ability to open and close the warehouse as a duty manager.