Receptionist at Fidelity Services Group

Minimum Requirements: 

• A clear criminal record  
• Matric certificate or equivalent  
• Computer literate and proficiency in Microsoft Word, Excel and Outlook  
• At least 1-2 years’ administration/ receptionist experience  
• Excellent verbal and written communication skills  

Job Specification: 

• Answering and screening all incoming calls, transferring calls to the appropriate source where applicable and taking messages 
• Maintain and update branch telephone directory 
• Escalate enquiries, compliments, complaints and provide feedback to customers as required  
• Taking meeting minutes  
• Arranging courier services; receiving, sending and distributing mail/ parcels  
• Receiving and welcoming of visitors and suppliers 
• Arranging access for and scanning of visitors and suppliers as required 
• Screening with individuals entering the building   
• Ensure compliance with security procedures by monitoring logbooks, issuing visitor passes; monitoring reception and admin area; reporting suspicious activity  
• Provide administrative support to the Branch Manager as required 
• Assisting with general office enquiries and office tasks 
• Keeping reception tidy at all times 

Core Competencies and Other Personality Attributes: 

• Self-development 
• Communication skills 
• Customer focus 
• Must be honest and reliable 
• Must have excellent verbal and written communication skills  
• Must be assertive 
• Pay attention to detail  
• Customer service and relations 
• Ability to work without supervision