Software Quality Assurance and Support Team Lead at Unifi Group

Minimum Requirements

• Bachelor's degree or equivalent diploma in a relevant field.
• A minimum of 3 years of practical experience in a software QA environment.
• Excellent interpersonal and communication skills with a demonstrated ability to empathize with end users.
• Strong SQL query skills.
• Previous leadership experience and role would be advantageous.
• Strong analytical and problem-solving skills with a focus on continuous improvement.
• Excellent communication and interpersonal skills.
• Strong understanding of software testing methodologies, tools, and best practices.
• Meticulous attention to detail, emphasizing order, quality, and accuracy in work.
• Fast and self-learning abilities, adapting quickly to new technologies and methodologies.
• Results-oriented with a strong work ethic and a smart approach to tasks.
• A strong interest in continuous development and upskilling in testing tools and technologies.
• Genuine passion for Africa and a willingness to contribute to projects in a developing world context.

Duties and Responsibilities

• Lead and manage a team of QA analysts (currently 3), providing guidance, mentoring, and support.
• Develop and implement testing strategies, methodologies, and best practices to enhance the overall quality assurance process.
• Collaborate with cross-functional teams, including developers, QA analysts and product owners, to ensure alignment between QA activities and development efforts.
• Define and implement metrics for measuring, reporting and improving the efficiency and effectiveness of the QA team and support functions.
• Manage the support function and standby schedule.
• Oversee the support team, ensuring timely and effective resolution of reported issues
• Work closely with stakeholders to gather feedback and implement improvements in software development and support workflows.
• Foster a collaborative and positive team culture, encouraging open communication and knowledge sharing.