Client Care Advisor - Centurion at Momentum Metropolitan Holdings Limited

Role Purpose    

• Our Advisors within Client Care are committed to providing Momentum Short-term insurance (STI) clients and brokers with awesome service and to making their experience with Momentum STI enjoyable, easy and convenient. This is done to foster and build long-lasting and rewarding relationships.

Requirements    

• Matric (Grade 12) or equivalent
• Call Centre studies will be advantageous
• Previous client care experience will be an advantageous
• Sales experience will be advantageous
• Previous call centre experience (preferably in a client centric or sales environment)
• RE is compulsory 

Duties & Responsibilities    

• An inbound advisor of Momentum STI is responsible for providing Momentum STI clients with awesome service and to making the client/brokers experience with Momentum STI enjoyable, easy and convenient. Client Care Advisors deal with client queries on all levels in a competent, efficient and attending and successfully completing all training courses scheduled for the employee by Momentum STI. 

Competencies    

• Client service oriented
• Attention to detail/Quality oriented
• Deadline and results oriented/Work standards
• Initiative
• Enthusiastic and passionate about the job and the company
• Effective at planning and organisation/Work management Teamwork/Collaboration
• Judgment/Problem solving
• Adaptability
• Integrity
• Tolerance for stress skills
• Interpersonal and communication skills
• Selling skills
• Negotiations
• Keyboard skills
• Administration skills
• Influencing
• Practical learning
• Principles of client service
• The workings of a call centre
• Computer literacy
• Product/Systems knowledge and/or potential to acquire such knowledge within a short space of time