Business Process Improvement Lead at Vodafone Global Enterprise

Role Purpose/Business Unit:

• Responsible for the delivery of Business Improvement Opportunities linked to the Achievement of budget and key customer service , audit , financial outcomes.

Your responsibilities will include:

• Identifying, developing, and implementing necessary process improvements for key initiatives.
• Creating and implementing process metrics, reports, and control points (Track , monitor and measure projects implemented) 
• Proactively identifying and carrying out root cause analysis of the problem.
• Logically and accurately map business process steps according to defined standards and maintain existing refinery processes and documentation.
• Collaborating with other stakeholders to ensure achievement of goal
• Assisting in compiling Business Requirements for systems and performing UAT.
• Driving process adoption & compliance with end users.
• Keeping a systematic approach to coordinating and managing process and system change definitions and implementations.
• Application of industry related methodologies and frameworks such as design thinking 
• End to End business and customer journey design

The Ideal Candidate for this role will have:
Must have technical / professional qualifications: 

• Matric Certificate Computer literacy (Advanced word and Excel) 
• Relevant B degree (Information Systems, BA, Soc Science , Bcomm)

Core competencies, knowledge, and experience:

• 2-4 years Business Analysis experience, Process Improvement, Customer Journey Management 
• Must have an affinity for data 
• Detailed orientated
• Ability to start and finish tasks
• Strong Planning and organisational skills
• Previous insurance experience would be an advantage

We make an impact by offering:

• Enticing incentive programs, competitive benefit packages, and an exclusive 13th cheque
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies