Jobs at Huntswood

Job Responsibilities

•  You will always make sure, that the customer’s interest comes first, whilst providing exceptional customer service.
• You’ll have experience in both outbound and inbound calls, as well as experience of running cases from start to finish.  It is important to engage and communicate effectively, ensuring their complaint is resolved in a timely manner.
• You will be required to lodge claims, update details and make adjustments or cancellations. 

Job Requirements

• National Senior Certificate (Grade 12)
• Clear Credit and Criminal record
• 1- 2 years’ experience in Insurance Claims (Local or International)
• Proven experience in the insurance space
• Proven track record of high performance
• Excellent command and use of English, both written and Verbal
• Attention to detail.
• Strong analytical and numeric skills

Required Skills

• Assisting customers with their insurance claims.
• Handling customer enquiries via email and telephonically.
• Proactively identify issues and problems before they arise.
• Assist with escalated calls and complaints in line with procedures.
• Providing world class customer service to international clients.
• Working with various parts of the business to resolve issues

 Preferred Skills

• RE 5
• FAIS

Required Knowledge

• Computer literate

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Job Overview:

• Are you a customer centric person, who will always put your customers first?
• Are you a natural-born salesperson, who has that magic touch? Well, if you answer is yes, then I am sure you will want to work for a great company with amazing benefits, then you should join our Customer Support Sales team.

Job Responsibilities:

• Providing excellent customer service, with customers issue being resolved first time around.
• Use your expert knowledge and brilliant communication skills to resolve a range of customer issues and queries.
• Build rapport with customers, get to know their individual needs and put their interests first.
• Excellent time management skills
• Convert incoming customer service calls into sales.
• Explain to customers the offer and the product benefits.
• Conduct needs analysis, understanding the client’s requirements so you able to offer the customer the best product for them.
• Building great rapport with your clients, to ensure there is a trust level built.
• Act as a brand ambassador of our client

Job Required Requirements:

• Grade 12 or a NQF 4 Equivalent
• Outbound/ Inbound sales experience (local / international)
• Minimum 6 months sales + 6 months customer service
• Recent 1-year unbroken tenure
• Resides within a 30 KM radius from the office.

Skills Required:

• Excellent verbal communication
• Soft Skills
• Sales Ability (comfortable with handling objections, building rapport, needs analysis)
• A solid background in targeted customer service.
• A driven mindset and a love for hitting targets.
• Attention to detail, so the conversation is correctly captured and actioned.
• Customer centricity
• Ability to multitask.

Preferred Skills:

• Advanced sales/upselling or retentions experience.

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Job Overview

• Huntswood SA is looking for a dynamic and experienced individual whwill be responsible for the financial record keeping and reporting within a team of Finance Specialists.

Job Responsibilities:

Creditors Control

• Processing supplier invoices
• Weekly and monthly payment preparation and review
• Supplier Queries and Resolutions

Cashbook Management

• Accurate allocation of cashbook entries
• Preparing monthly Cashbook recons

Cashflow

• Maintaining cashflow forecast weekly and liaison with Treasury and relevant stakeholders

Management accounts:

• Assistance in the preparation of monthly management accounts and Dashboard reporting
• Monthly review of management accounts, balance sheet, balance sheet recon and supporting documents
• Fixed Assets, Prepayments and Accruals
• Review of monthly revenue calculation and AR invoice creation

Supporting Monthly forecasting and yearly budgeting process

• Active engagement with forecasting and budgeting activities talign tstrategic goals
• Conduct cost and benchmarking analyses
• Develop financial models
• Data analysis in various areas of the business in support of operations
• Contributing tthe setup of new policies and procedures within the financial environment.
• Statutory
• Review compliance and secretarial document changes
• Preparation of monthly VAT calculation prior tsubmission
• Preparation of provisional tax & income tax calculations
• Participate in regular audits
• Participation in the BEE strategy from beginning tcompletion
• Engage in BEE business critical processes tensure BEE compliance
• Participation in the DTIC Incentive monthly and quarterly process
• Engage in monthly and quarterly Finance processes tensure accurate submission for DTIC Incentive funding

Job Requirements 

• Diploma / Degree (Accounting / Finance)
• 2-3 years’ experience working in a finance function.
• Experience within a Group Structure preferrable

Technical knowledge required: 

• Systems: Good knowledge & experience of Microsoft Excel, Word, PowerPoint, Computerised Accounting system
• Understanding of financial and accounting principles

 Personal Skills

• Takes initiative
• Good attention tdetail
• Meticulous and organised
• Strong analytical skills
• High degree of professionalism
• Ability tmanage expectations
• Ability twork under pressure and meet deadlines
• Ability tdeal sensitively with confidential material
• Ability tadapt tchange and work in a dynamic environment
• Ability twork independently and collaboratively with a team
• Good verbal and written communication skills with various levels of management

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What will you be doing?

• As an Advisor in our busy Inbound Sales and Service department, you’ll see that customers get great products and services, with problems resolved first time.
• Using your expert skills to add value and peace of mind, you will deliver an excellent experience during conversations, that truly ensure our customers worlds are kept running.
• Use your expert knowledge and brilliant communication skills to book in appliances for repairs, add on new appliances, upsell on current plans, assist with cancellations, complaints and de-escalations where necessary
• Aim to deal with customers’ queries or issues there and then.
• Build rapport with customers, get to know their individual needs and put their interests first.

What else to expect:

• In a 4-week training programme, you’ll learn our systems, meet your new colleagues, perfect your service technique and learn what makes a great customer experience.
• You’ll work on a rotational shift pattern from Monday to Sunday
• Joining as one of our Inbound Sales & Service Advisors, you will receive extensive training and support allowing you to develop your sales expertise. We actively encourage growth and development and many of our employees go on to explore further opportunities across the business.

The experience and skills you need

• Grade 12 or a relevant equivalent qualification
• A solid background with a minimum 1 year in targeted sales through service.
• A goal orientated mindset and a love for hitting targets.
• Great communication skills – you’re at ease building rapport, handling objections, upselling, whilst listening to customers and demonstrating empathy when needed.
• A team player committed to creating an excellent customer experience.
• You’ll be calm, cool, and relaxed; able to juggle tasks while working quickly.

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Job Overview

• The skills development specialist will be responsible for the administrative and legislative requirements against all specialist programs including funded projects, BEEE, LMS administration, special projects and skills development activities.

Job Responsibilities

The successful candidate will be responsible amongst others for the following key responsibilities.

• Keep a skills training inventory of all skill development activities.
• Liaise with the skills development partner for the purpose of reporting skills-based activities.
• Support the learners on the Learnership programme as the first line of contact
• Monitor together with the training provider the learners academic progress, discipline, and attendance in line with the Seta requirements.
• Complete all learnership documents in line with the Seta requirements and timelines.
• Conduct regular site visits to the training providers to connect with the learners and provide additional support.
• Track all learning expenditure and provide comprehensive monthly reporting.
• Provide guidance and support with the enrolment process into the various learning initiatives.
• Co-ordinate and support the scheduling of learners on the learnership or skills programs
• Act as the Seta Liaison, for any learner related queries
• Deploy and monitor all mandatory learning programs, providing bi-monthly updates
• Weekly Updates of the LMS
• Support the talent team with wider scheduling and attendance management activities
• Prepare data in line with the submission of the ATR / WSP requirements

Qualification

• Registered SDF
• National Senior Certificate – Grade 12

Job Requirements

• Min 3 years working in a skills development role.
• Learnership Management
• Management of Seta and Self-Funded Programs
• Formal Skills Development Reporting
• Project Management (advantageous)

Required Skills

• Excellent understanding of the skills development act
• Formulation and management of Quality Management Systems
• Excel for the purposes of Reporting
• QCTO
• Strong project management
• Understanding of the Seta landscape
• Preparation of WSP/ ATR

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Role Description

• The Talent Development Partner will be responsible for the execution of in-house leadership development programme. They will also be responsible for taking the lead on customised learning programmes to address specific learning gaps. Creating designated learning pathways within our on-line learning systems.

Job Responsibilities

The successful candidate will be responsible amongst others for the following key responsibilities.

• In-person & virtual facilitation of leadership and soft skill specific learning programmes
• Customised content curation specifically leadership and soft skills related content
• Monitoring & Evaluation of the various learning solution outcomes
• Produce learning feedback reports on performance of specific interventions including on-line learning programmes
• Deployment and monitoring on business mandatory learning
• Management of on-line learning system including course updates, version control, new course sign-off, and course performance
• Plan, schedule and report on learning interventions
• Consult and engage with business leaders on learning interventions across business units
• Provide solutions for additional training interventions for individual needs.
• Management of new starter, movers and leavers within the LMS system
• Management of the Talent Development email communication box
• Management & maintenance of existing course content.

Experience Required

• A minimum of 3 to 5 years of experience in a Learning and Development environment
• Facilitation experience particularly in soft skills and leadership
• Experience in Facilitation across different audiences in organisations
• Virtual facilitation experience
• Planning, scheduling & implementation of end-to-end training programs.
• Management & reporting of training programs & interventions.
• LMS and E-Learning platform management experience
• Bespoke content creation for learning solutions.
• Experience in a similar role withing a Contact Centre is essential
• Content Development and curation experience is essential

 Qualification

• Matric
• Accredited ETD Practitioner
• Relevant Tertiary Qualification

 Skills & Knowledge

• Knowledge on various soft skills topics in order to convey them authentically
• Able to connect with individuals in group settings
• Excellent listening skills
• Excellent stage presence
• Effective communication skills
• Able to receive and give feedback appropriately
• Excellent understanding & application of training methodologies
• Proficient in full office suite
• Technical skills re facilitation media
• Knowledge & practical experience on LMS platforms.
• Excellent organisational & planning skills
• Strong administrative skills
• Strong attention to detail
• Strong networking capabilities
• Excellent collaborator & team player
• Adaptability in a fast-paced environment
• Critical thinking & creative solutioning

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Job Overview:

• We are looking for an experienced maintenance assistant to oversee general building checks daily and general maintenance of our offices in Cape Town.

Job Description:

• Assist with monitoring UPS’s, HVAC system and Generator – general skill.
• Completing minor repair work.
• Repairing doors, locks, door frames and handles.
• Replacing light bulbs, sockets, switches, and window glass.
• Performing basic plumbing tasks, which includes unblocking drains as well as fixing leaking faucets and toilets.
• Operating of power tools, drill, grinder etc.
• Handling of hand tools, maintaining toolbox
• Preparing workspaces, cleaning of work area and equipment
• Installation of appliances, microwaves, kettles etc.
• Installation of TV’s mounting of shelves, white boards, picture frames etc.
• Able to perform general repairs that do not require a specialized technical skill.
• Must have good numerical, writing skills and must be converse well in English.
• General understanding of Occupational Health and safety regulations.
• Set up and break down of advisor/training desk

Essential Skills:

• Good interpersonal skills
• Experience within an admin function, to include general office duties
• Effective written and verbal communication skills
• Attention to detail
• Excellent multi-tasking ability
• Proven experience as maintenance assistant or similar role
• General knowledge of all building systems (electrical, plumbing etc.)
• Knowledge of health & safety practices and regulations
• An eye for detail.
• Competent communication and interpersonal skills.
• High school / life skills.
• Physically fit
• Be able to commute to and from the workplace
• To be able to work overtime when required.

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Job Overview:

• The purpose of this role is to ensure that work schedules are adhered to and that performance KPI's and NET FTE requirements are met by real time and intraday management of resources.

Job Responsibilities:

• Drive increased and sustained levels of productivity in the team. 
• Through reporting, engaging with leaders, and direct engagement with the team, drive appropriate levels of efficiency.
• Intraday scheduling of offline activity for the coaching and training of advisors.
• Ensure all reporting and insight is detailed, accurate and meets business requirements.

Job Requirements:

• National Senior Certificate – Grade 12 or equivalent qualification
• Experience within the BPO Industry
• Relevant Tertiary qualification preferred

Required Skills:

• Advanced report writing skills (proficiency in MS Excel)
• High levels of analytical capability
• Highly Organized
• Team Player
• Self-Managed
• Ability to delivers great insights

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Job Overview:

• We currently have an opportunity for a Talent Acquisition Specialist at Huntswood within our Talent Acquisition team, based in Umhlanga, Durban. 
•  You will be responsible for the end-to-end recruitment for our South Africa locations (Durban and Cape Town), for all advisor level roles. Working closely with senior stakeholders and your HR colleagues, your focus will be to recruit for immediate / planned requirements; to build a strong talent pipeline for the business; and to develop and promote the Employer Brand.

Job Responsibilities

• Manage a portfolio of service and sales advisor roles – from sourcing, advertising, headhunting, screening, assessing and placement
• Adopt a hands-on role in the end-to-end recruitment cycle. With Hiring Managers, you will be helping to drive the definition of role requirements, identifying the most appropriate recruitment channels, screening / interviewing / assessing candidates, and monitoring pipelines through to salary negotiation and candidate acceptance.
• Implement creative recruitment strategies to meet hiring demands across the business - using various recruitment methods as appropriate - job boards, LinkedIn, networking, social media channels, referrals, etc.
• Work closely with the hiring managers to assess internal talent, to review and assist with future talent moves, and to facilitate the pre-boarding of candidates
• Build strategic relationships with the leadership team, bringing updates, insight and market intelligence – communicate challenges / opportunities / ideas.
• Build strong, external, strategic relationships in order to promote Huntswood as an Employer of Choice – develop and maintain fruitful working relationships with our preferred external partners / vendors
• Maintain candidate and requisition data accurately on the ATS.  Be responsible for accurate and timely reporting.
• Assist with other ad hoc duties / projects on occasion

Job Requirements:

• Minimum of matric qualification
• Relevant HR tertiary qualification preferred.
• A minimum of 3-5 years experience in a similar role
• Experience partnering with managers, interviewers and team members throughout the recruitment process
• Preference shown for those candidates who have recruited for / in a similar industry in the past, and who have handled volume recruitment in a fast paced environment
• Must have competency-based interviewing experience

Skills Required:

• Must be well organised and place great emphasis on quality but also quick delivery, with a sense of urgency
• Must display a passion for recruitment with an innovative, creative, collaborative attitude

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Job Overview

• The Strategic Planning Analyst role is intended to support the operations through accurately forecasting contact center revenue performance, reviewing resource requirements, aligning to demand and highlighting opportunities for improvement.

Job Responsibilities

• Production of financial forecasts based on workload, resource requirements and overall capacity plans in support of financial and operational targets.
• Supporting the budgeting and financial planning processes with revenue-related input.
• Reviewing the accuracy of forecasts on an on-going basis ensuring minimum variance.
• Monitoring and analyzing revenue trends including Cost Analysis to identify areas for financial growth and improvement.
• Identifying and analyzing revenue leakage, forecast variances and areas of underperformance to recommend corrective actions.
• Assist in the achievement of financial targets through staffing optimization to maximise service delivery and productivity.
• Creating detailed reports, and presentations that outline revenue performance and provide actionable insights to stakeholders regularly.
• Presentation of organizations capacity plans, financial forecasts and analytics
• Participating in the development and implementation of revenue management policies and procedures.
• Supporting team members and the organization with all WFM related tasks in the absence of their leader serving as the subject matter expert.
• Assisting in the successful implementation of WFM and its supporting process across the organization.

Job Requirements

• A minimum of 12 months within in a Planning analyst role
• Grade 12 or equivalent NQF4 level qualification – English and Maths essential
• Strong MS Excel Experience
• Effective decision-making skills

Required Skills

• Planning and Organizational Skills
• Strong and adaptable communication skills
• Effectiveness and pays attention to detail Analytical skills.
• Logical thinking & Relationship Management
• Adaptability / Resilience with the ability to work under intense pressure.
• Good communication skills
• Strong Numerical Skills