Application Support Analyst at Paracon

Job Description

Put your skills to better use! Our client will expose you to leading technology and their passionate for all things "IT" team.

Our leading technology client needs you to investigate, analyse, resolve and advise on support issues in an application support environment.

This Will Include

• Participation in complete life cycle of support issues from call logging, initial investigation, recreation, SQL scripting for data solutions, to testing and liaison with stakeholders regarding delivery of fixes;
• Providing specialised investigation and analysis to ensure data integrity of applications;
• Assisting with coordinating and recreating of production issues on test systems;
• Assisting with coordinating and running of SQL queries against Oracle databases to extract and analyse data;
• Understanding clients business processes and requirements;
• Advising and assisting with the making of configuration amendments to the system;
• Advising and assisting with solutions for temporary workarounds;
• Testing of software release items for production implementation;
• Answering customer and internal technical system related queries;
• Reviewing and improving operational requirements relating to the system business processes;
• Advising and training analyst/support teams with system investigations and support processes;
• Familiarising and advising on the technical support requirements for major events;
• Performing the above on a shift basis; and,
• Participating in the support team standby schedule.

Job Requirements

You need to have a 3 year tertiary qualification or a relevant IT qualification, at least 2 years' in a junior analyst or senior application support role in an IT support environment, knowledge of Windows and Linux operating systems as well as the ability to understand and write SQL Database queries (Oracle Database).

It's important that you are able to adjust to the needs of a flexible working environment and that you are comfortable with working in the customer domain.

Ready to take on this exciting challenge? Tell us today! We look forward to hearing from you.