Workforce Management Consultant at Altron Bytes Systems Integration

Job Description

• Configure, implement and integrate workforce management solution for customers.  Conduct Training for WFM customers on solutions implemented and provide after sales support.

KEY RESPONSIBILITIES:

Design and plan WFM systems for clients

• Understand the WFM blueprint and configure the system according to the customer’s requirements
• Configure the customer’s rules within the setup of the system
• Facilitate the population of the blueprint with mid market clients
• Consult with and advise customers on best practice, industry standards and legislation compliance

Integrate WFM system with customers systems

• Identify which systems the WFM system needs to be integrated with from the blueprint
• Liaise directly with customer’s 3rd party vendors (eg payroll system, master data and HR) where necessary to for effective integration

Implement WFM system for customers

• Configure the system according to the blueprint
• Facilitate user acceptance testing with clients
• Deploy the WFM system

Conduct Training for WFM customers

• Conduct end user training with client’s end users and super users
• Continually develop own skills to improve training methods and product knowledge
• Keep skills updated by attending regular training on the Kronos training portal
• Hand Hold end users through their first payrolls and iron out any post go live and day to day operation teething problem
• Project Closure and debrief
• Participate and contribute in project post mortem meetings
• Provide after sales support
• Provide end to end system support to clients (on-site and remote)
• Attend to assigned service calls promptly for optimum resolution
• Source solutions from seniors for calls that cannot be resolved
• Use the Kronos global support system to log and resolve complex product issues
• Provide Help Desk support

CORE RESPONSIBILITIES:

• Constantly and proactively Learn about and understand the entire Kronos product line
• Review the Kronos Web Site on a weekly basis, use the tools available to enhance understanding of the products and identify new information relevant to Kronos
• Use the Kronos On-line library as a source of technical information
• Use the Product Forums to log questions and receive responses from other Consultants and Kronos Reps around the world
• Stay abreast of changes that occur in Kronos’ day-to-day business
• Participate in Web Virtual Training / Webinars when available
• Get involved with testing new Kronos products and features. 
• Collaborate with other Consultants on their experiences.

COMMUNICATIONS & WORKING RELATIONSHIPS:

Internal:

• National Operations Manager
• Other Kronos Consultants
• Pre-Sales Consultants
• Technical Consultants
• Project Managers

Reasons for Interaction:

• Direct report
• Teamwork
• Collaboration
• Dual customer service
• On-going project delivery

External:

• WFM customers
• Kronos Global Support
• Kronos Customer Success Manager

Reasons for Interaction:

• Customer service & delivery
• Conduct training sessions
• Provide after sales support
• Resolution of customer queries
• Provide feedback

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

Essential

• Matric

Advantageous:

• Tertiary IT qualification (Certificate / Diploma / Degree)
• HR qualification (Certificate / Diploma / Degree)
• Microsoft certifications

Experience:

• At least 2 - 3 years’ experience in system integration and networking
• PC application software experience (MS Office Suite)
• Time and Labour management system experience advantageous.
• Microsoft operating systems and SQL database systems experience advantageous

Skills:

Essential:

• Basic knowledge of Mobile technology
• Basic knowledge of Cloud computing
• Knowledge of various browsers
• Presentation Skills
• Excellent customer relations skills
• Soft skills associated with effective customer communications and account management
• Ability to coordinate and organize multi-tasks to achieve training vision
• Time management skills
• Windows server experience
• Ability to multi-task

Advantageous:

• Knowledge of Time and Attendance systems
• Kronos configuration experience
• SQL Reporting services
• Visual Studio
• Oracle
• SQL

Other requirements:

• Must be willing to travel, locally and internationally to customer sites
• Must have own vehicle and driver’s license