Job Opportunities at Discovery Limited

Job Purpose

• The position exists within the Corporate Contracting team where the key purpose is managing risk in a range of areas under such as hospitals, pathology and radiology related costs and influencing business strategy for all administered medical schemes through various risk mitigating strategies and projects. Develop, manage and co-ordinate projects and initiatives related to pathology spend.

Areas of responsibility may include but not limited to

• Proactively engage with analysts in understanding risks to the schemes.
• Identify risk, trends in terms of hospital spend and development of sustainable solutions
• Regular engagement with hospitals, pathology and radiology groups funder relations on related initiatives as well as internal stakeholder management.
• Product or benefit redesign through the R&D process and provider contracting
• Management and maintenance of hospitals, pathology and radiology benefits, input on escalated cases and review of benefits\protocols.
• Implementation and monitoring of new products\projects and pathology tariffs.
• Development of hospital DSP status with alternative reimbursement models (ARMs) and monitoring.
• Ability to provide support for the broader SRM and Operational team, work closely with systems and functional teams to ensure that all requirements are aligned with business plan, to ensure timeous delivery of projects.
• Producing regular monitoring reports, as well as detailed investigation outcomes.

Qualification Requirement

• Clinical qualification
• Relevant Business Bachelor’s Degree (Advantageous)

Essential experience

• Risk Management skill or experience
• 3-5 years managed healthcare industry experience
• Basic ICD-10 and CCSA coding and other coding Schema’s (RPL and UPFS) knowledge and experience

Advantageous experience

• Advantageous - Good knowledge of Discovery Health Pathology products and protocols
• Technical Skills or Knowledge
• Strong analytical skills, strong Excel, and PowerPoint skills.  Proven problem-solving skills. Good project management skills
• Effective communication skills (verbal & written)
• Knowledge of Discovery Health systems (internal only)
   

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Key Purpose of the role

• The position is responsible for the day-to-day administration within Umbrella Fund Operations, within the Retirement Funds business unit. This is a core administration function, and the incumbent would be required to holistically manage and control a portfolio of different Retirement Fund disciplines, Section 14 transfers in and out, Section 27, Section 28 and Special Rules processes. The incumbent must ensure that processes and procedures are implemented, maintained and improved. The incumbent needs to ensure operational activity is conducted within regulatory frameworks, accurately, effectively and efficiently. The incumbent must ensure that he/she has the knowledge, skills, tools and competencies required to perform the required job within service level agreements. The incumbent must have an appetite to be part of a growing new business unit, continuous improvement, able to adapt to change easily and play a role in change management within the team, challenge the status quo, inspire and motivate others. The incumbent will continually review existing processes and procedures in order to ensure the delivery of committed services to the Umbrella Funds Clients.

Areas of responsibility may include but not limited to

• Processing of all daily and monthly transactional activity within agree service levels.
• Performing QA function for document verification where necessary.
• Liaise with the transferor fund, transferee fund, Brokers, Clients and all stakeholders.
• Drafting of Special Rules, Rule Amendments and Section 14 FSCA documents.
• Process tax applications and ROT submissions to SARS.
• Ensure that day to day administration is accurate, compliant and abreast with regulatory frameworks such as, Pension Funds Act, Tax Act, Rules of the Discovery Life Umbrella Pension and Provident Funds, Participating employer special rules. Ensures delivery of key operational attributes such as data completeness and data quality.
• Dealing with queries from internal stakeholders, communicate effectively with clients to resolve queries and escalations, ensure client expectations are met.
• Dealing with the Human Resources function for staff managed. Ensure others are trained on the processes and systems. Provides staff with clear direction. Sets appropriate standards of behaviour and outputs. Delegates work appropriately and fairly. Motivates and empowers others.
• Prepare management and client report for submission to superiors.
• Dealing with escalated calls or queries from internal stakeholders, communicate effectively with clients to resolve queries and escalations, ensure client expectations are met.
• Develop and maintain excellent business relations with internal and external brokers.

Managing projects.

• The incumbent is the Subject Matter Expert in Retirement Fund areas under management. Produces new ideas, approaches or insights. Produces range of solutions to problems and do root cause analysis. Effective decision-making by “out of the box” thinking and weighing up risks involved.

Personal Attributes and Skills     
The successful candidate must demonstrate the following competencies:

• Communication Skills: able to communicate clearly both verbally and in writing.
• Reporting Skills: ability to consolidate information and compile reports reflecting the necessary relevant information
•  Ability to communicate logically and objectively is essential components of this role.
• Attention to detail
• Very organised
• Conflict Management
• Expresses opinions, information and key points of an argument clearly.
• Probes for further information or greater understanding of a problem.
• Relates well to people at all levels.

Education and Experience

• Matric - essential
• 5 years Employee Benefits , Retirement Funds, Umbrella Fund experience – Essential
• 3 years’ experience in a supervisory role- Essential
• NQF level 6 or similar is advantageous
• Relevant Industry Qualifications – Wealth Management, Introduction to Retirement Funds – Advantageous
• MS Office – Advanced Excel Skills, Retirement Fund and Umbrella Fund operations, Accounting & Investments
   

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Job Description

• Identifying sales opportunities.Answering inbound calls timeously and making required outbound calls
• Co-ordination of own administration
• Identifying sales opportunities
• Maintaining accurate details and statistics of all queries

Key purpose

• This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Insure telesales.

Key Outputs

• The successful individual will be required to perform on, but not limited to the following key outputs:
•  Achieve Insure Sales target
• Communication to members telephonically via fax and email
• Attending to general administration
• Conduct Financial Needs Analysis
•  Achieve quality target

Personal attributes and skills
The successful individual will be required to demonstrate the following competencies:

•  Target Driven
• Team Player
• Goal orientated
• Self motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

•  Matric
•  At least 2 years sales experience, preferably in an outbound telesales environment
• Minimum 2 years short-term product knowledge, Discovery Insure Knowledge is an advantage
•  PC literacy, email, word, excel
• Tertiary qualification an advantage
• NQF5 and RE5 qualification
•  Class of Business
   

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Key Purpose

• To provide first line support across all Telephony services and ensure that service desk tickets are managed efficiently to meet SLA% milestones. Research and keep abreast with Telephony and Unified Communications industry trends, and cloud technologies. Introduce and implement new technologies.
• Support senior engineers and specialists with projects and documentation. Perform system monitoring and health checks to maintain a satisfactory system uptime.

Areas of responsibility may include but not limited to

• System health checks and apply first time resolution fixes to faults.
• Handle first line operations and escalations.
• Handle service desk calls and meet 95% monthly SLA.
• Maintenance, including but not limited to general system capacity management.
• Perform system administrative support duties.
• Asset management.
• Assist with scripting and coding towards infrastructure automation.
• Be involved and contribute to project work.
• Accreditation – complete at least 1 industry certification annually

Personal Attributes and Skills

• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Drives Results
• Problem Solver

Education and Experience

• Matric
• Degree or diploma in Telecommunications or Computer Science,
• Certification in at least one of the following (A+, CCNA, AWS Cloud practitioner, azure fundamentals). Linux and Windows OS knowledge is preferred.

Specific Requirements:

• Passion for IT, cloud computing, as well as Infrastructure automation.
• Must have interest in Artificial Intelligence and Machine Learning technologies.
• No previous internship and or graduate programme in any industry or government institution
• No work experience (Essential)
• Between the ages of 20 – 30 (Essential)
• You must be a South African Citizen by Birth or by naturalization before the 27th April 1994.
   

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Key Purpose

• To effectively lead a team of people who are responsible for producing the monthly accounts, while ensuring all financial controls are adhered to and effective in the business.
• Responsible for preparing all Annual Financial Statements according to IFRS standards (incl IFRS 17) as well as all other regulatory and statutory returns.

Areas of responsibility may include but are not limited to

• Reporting and analysis: Prepare monthly accounts and analyse results to maintain and improve controls. Preparation of Annual Financial Statements.
• Returns: reviewing of all monthly VAT returns and submissions. Preparation of quarterly and annual regulatory and statutory submissions.
• Preparing monthly cashflows and forecasts.
• Liaison: Represent Insure with both internal and external parties such as Internal Audit, External auditors, FSCA, SASRIA, SARS on a continuous basis.
• Mentoring team and supporting management.
• Serve as 2iC to Deputy CFO.

Skills and Knowledge

• Solutioning (balance needs with financial controls)
• Analytical
• Rational and logical thinking
• Relationship building
• Communication; Leadership
• Advanced financial acumen
• Business savvy
• SA business environment; Computer literacy
• Highly technical in terms of IFRS standards (specifically IFRS 17) 

Education and Experience

Education:

• Matric (Essential)
• CA (SA) (Essential)

 Minimum Experience:              

• 3 – 5 years’ financial experience
• 3 years’ insurance experience
• 2 – 3 years’ experience in a leadership role
• Highly technical in terms of IFRS standards (specifically IFRS 17) 

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Key Purpose

• Within the Application Platform Services system area, the Java Developer must work together with Business Analyst, UX & Content Teams, System Architect and managers to understand the overall business need and the requirements, design the system solution using various approaches and technologies, implement the designed solution in the system with high quality source codes.
• The Java Developer will support the projects throughout the project life-cycle, including requirements, design, implementation, release and post release support.
• The Java Developer in the Application Platform Services area must be technically able support and maintain the deployed applications on dev, test and production environments.

Areas of responsibility may include but not limited to

• Develop, test, and maintain the deployed application software with high quality
• Analyse, maintain and enhance existing application and troubleshoot issues with efficiency
• Perform accurate development estimation
• Produce technical specifications and designs.
• Analytical and problem solving skills
• Self-starter who takes ownership, is accountable, and is able to work under minimum supervision
• Excellent written and verbal communication skills
• Can help with quality assurance and provide comments
• Present to senior stakeholders
• Offer support and guidance to peers
• Perform analysis at a strategic level and understand principles of business, technical and enterprise architecture

Personal Attributes and Skills

• Passionate about technology and development.
• Results oriented with the ability to work under pressure and juggle multiple concurrent projects with changing priorities and deadlines
• Analytical thinking
• Personal organisation and time management skills
• Technical and business writing skills
• Presentation and facilitation skills
• Communication skills (written, verbal/presenting and listening)
• Stress management
• Customer focused
• Results oriented
• Able to resolve conflict
• Creative
• Innovative
• Self-driven
• Attention to detail
• Ability to build relationships with people from all different backgrounds and at different job levels

Education and Experience

• Minimum
• Matric/Grade 12 and formal Java qualifications.
• 3 years Java systems development experience
• Java EE knowledge and experience
• Experience with SOAP and REST services
• Unit testing and mocking frameworks
• Source control, experience with GIT
• Experience with industry standard Application Servers (preferably WebLogic)
• Knowledge of OO design principles and development patterns

Preferred

• IT related Degree or Diploma (BSc/BTech or similar).
• Angular Framework
• Spring Framework
• SQL and ORM experience
• Presentation layer development (HTML5, CSS, JavaScript, jQuery, GWT, Spring MVC)
• Experience using formal modelling languages (UML, etc) and modelling tools (Enterprise Architect, Visual Paradigm etc.)
• Exposure to Agile principles and methodologies, including Continuous Integration and Test Driven Development

Advantageous

• Honours degree
• DevOps/Continuous integration
• Exposure to the Atlassian tool suite (Jira, Confluence, Bamboo and Bitbucket)

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About you & the role

• We are looking for enthusiastic, motivated, and driven candidates to join our Knowledge Management Team.

Areas of responsibility may include but not limited to

• Responding to internal queries and inbox management
• Knowledge Base maintenance
• Testing & Quality checking of communication
• Capturing content
• Maintaining relationships with key stakeholders
• Creation and pulling of reports on Trending, PinPoint, VA dashboard and DWC for various stakeholders
• Meeting participation and presentation at various Forums.

Personal Attributes and Skills

Technical skills:

• Must have excellent written skills.
• High level computer skills; Key MS Office package; Outlook, Excel, Word, PowerPoint.

Behavioral skills:

• Self-starter
• Ability to work under pressure and at fast pace
• A restless curiosity towards data and uncovering trends & insights
• Ability to work cohesively in a team environment and balance multiple priorities
• A team player who can work alone when required and without supervision
• High level of attention to detail, resilience, enthusiasm, energy and drive
• Positive, can-do attitude
• Ethical and able to maintain confidentiality and manage boundaries
• Aligned to Discovery values and core purpose

Qualification Requirement

• Matric / Grade 12 is essential
• Completed degree / diploma in Communications or related field (Advantageous)

Specific Requirements

• Strong analytical, critical thinking, and problem-solving skills to identify, characterize, and solve complex process issues.
• Strong written and oral communication skills and able to convey complex concepts with clarity.
• Experience working with Microsoft O365 products, including SharePoint.
• Must have strong organization skills to efficiently manage priorities and quickly respond to urgent requests.
   

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About you & the role

• We are looking for enthusiastic, motivated, and driven candidates to join our communications team.

Areas of responsibility may include but not limited to

• Responding to internal queries and inbox management
• Testing & Quality checking of communication
• DISCribe and Forms creation and ongoing maintenance
• Providing support for users of our communication repository tool (Trending)
• Maintaining relationships with key stakeholders
• Creation and pulling of reports on Trending for various stakeholders
• Managing the process for triggered and batched communication templates
• Meeting participation and presentation at various Forums.

Personal Attributes and Skills

Technical skills:

• Must have excellent written skills.
• High level computer skills; Key MS Office package; Outlook, Excel, Word, PowerPoint.

Behavioral skills:

• Self-starter
• Ability to work under pressure and at fast pace
• A restless curiosity towards data and uncovering trends & insights
• Ability to work cohesively in a team environment and balance multiple priorities
• A team player who can work alone when required and without supervision
• High level of attention to detail, resilience, enthusiasm, energy and drive
• Positive, can-do attitude
• Ethical and able to maintain confidentiality and manage boundaries
• Aligned to Discovery values and core purpose

Qualification Requirement

• Matric / Grade 12 is essential
• Completed degree / diploma in Communications or related field (Advantageous)

Specific Requirements

• Strong analytical, critical thinking, and problem-solving skills to identify, characterize, and solve complex process issues.
• Strong written and oral communication skills and able to convey complex concepts with clarity.
• Experience working with Microsoft O365 products, including SharePoint.
• Must have strong organization skills to efficiently manage priorities and quickly respond to urgent requests.
   

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Key Purpose of the role

• Assisting the underwriters with general administration related to underwriting. Ensure all the documents required by the underwriters are requested, sourced from suppliers e.g. Doctors, paid for and provided to the underwriters in their entirety. Answer all queries pertaining/related to underwriting. Ensure brokers are well informed by providing accurate information to them in order to adequately support clients. Attend to requests for members who want to be seen by our nurses. Compile underwriting status reports. Provide or receive half cost medicals from other insurers.

Areas of responsibility may include but not limited to

• Administration and execution of end-to-end underwriting processes as dictated by the UW SOPS

Reporting:

• Status reporting of members in the UW process
• Audit report generation
• Reporting on volumes and SLA on personal and functional pools

Client Liaison:

• Attending to queries, complaints, and escalations of clients
• Telephonic follow-up on client experience of the UW process
• Setting up and attending client meetings and compiling meeting minutes

Interdepartmental liaison:

• Network with group risk divisions, smart service, executive wellness and other divisions within Discovery to facilitate and support the UW process
• Engaging with the reinsurer when necessary

System monitoring:

• Supporting the UW division with system escalations and Jira tickets
• Enhancing the systematic processes through problem solving and recommendations

Operational:

• Investigate reasons for anomalies on any underwriting admin process and troubleshoot. Look out for members that need decisions to be re-applied
• Compile a report for brokers from SFE and Compass, send medicals requirements requests to brokers/SC in order to be completed by member for underwriting members over the acceptable limit.
• Link the received completed medicals to the system and allocate to the underwriters for a decision.
• Send completed medicals to another insurer on request and/or request completed medicals from other insurer to underwrite member.
• Load members on the system to the smart service team for a nurse to complete required medical documents.
• Access completed medicals from the Smart Service System if not already on SFE.
• Verify the membership on Paradigm, that covers are aligned on SFE and Compass.  Ensure member is on SFE.
• Ensure all documents submitted are correct and completed in full.  Where documents are missing, source the documents from Meditech or other Pathologists.
• Once all documentation is attached on SFE, complete audit for Member and move it to the Underwriters.
• Index items using Paradigm and SFE.
• Load payments to doctors on the Supplier Worksheet, send proof of payments to doctors and ensure that medicals are obtained once payment is received.
• Assist team members with ad hoc functions.
• Adhere to working hours and hybrid working arrangements. 

Personal Attributes and Skills     
The successful candidate must demonstrate the following competencies:

• Self-starter with a high attention to detail and be able to multi-task
• Good at follow through
• Exceptional ability to communicate written and orally
• Problem solving and solution focused
• Analytical – interpretation
• Building relationships
• Coping with pressure (deadlines)
• Time-Management and Organizational Skills
• Must be team orientated, willing to assist other team members in the office
• Compassion: will be working with people who are sometimes in dire situations or going through difficult transitions. Must be compassionate to their situation and working with them in a positive way
• Outstanding customer service skills

Education and Experience

• Matric - essential 
• Microsoft Office skills, i.e. Outlook, Excel and Word are mandatory
• Medical background is beneficial
• Minimum 1 year’s working experience in Group Risk Underwriting.
• Knowledge of Group Risk Industry
   

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Job Description

• Sell the Discovery Bank Product Suite to clients via inbound or outbound calls. Manage and convert various lead types that are generated by the business. This will also require you to maintain and grow a strong client base and build a healthy pipeline for future sales. Respond to new and current leads regarding product enquiries with the intent of possible conversion into a sale.

Key purpose

• To achieve targets that will grow Discovery bank. Build the brand and ensure that clients engage our range of products and benefits and experience our shared value offering and get client to bank healthier

Key Outputs

The successful individual will be required to perform on, but not limited to the following key outputs:

• Consistently achieve Sales and Activation targets
• Capture all client application information accurately
• Ensure that correct products are sold to clients
• Maintaining accurate details and statistics of all queries.
• Meet all Productivity requirements
• Meet all Quality and Compliance requirements
• Time Management
• Successfully complete all Assessments on an ongoing basis

Personal attributes and skills

• The successful individual will be required to demonstrate the following competencies:
• Target Driven
• Team Player
• Goal orientated
• Self-motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self-managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

•  Matric
•  At least 2-year sales experience, preferably in an outbound telesales environment
•   Minimum 1 year bank product knowledge, Discovery Bank Knowledge is an advantage
•  PC literacy, email, word, excel
• Tertiary qualification an advantage
• NQF5/National Certificate: Banking NQF level 5 and RE5 qualification